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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Feb 6, 2010 #7141 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    The Tivo HD (including XL) will run on either 1 M-Card or 2 S-Cards. You could put two M-Cards in it, but there's no value in doing so, as a single M-Card will handle both tuners.
     
  2. Feb 6, 2010 #7142 of 9367
    RayChuang88

    RayChuang88 Active Member

    1,927
    3
    Sep 5, 2002
    Sacramento,...
    Because of Comcast doing digital transition in my area, I'm seriously thinking of getting a TiVo HD box for my family TV (I need to be HDTV ready soon) with a Comcast-provided mCard CableCARD.

    I'm crossing my fingers that I can set up the whole "kit and kabooble" myself to save on the US$16 installation cost. :)
     
  3. Feb 7, 2010 #7143 of 9367
    timstack8969

    timstack8969 Member

    461
    0
    May 14, 2004
    I have read Horror stories on comcast about installing cable cards. Installers coming out sometimes 10 times to get the cable card to work. I live in a Scientific Atlanta area in on comcast of Garden State. I really HATE my comcast DVR with SARA guide. Should I take a chance with Cable Cards?
     
  4. Feb 7, 2010 #7144 of 9367
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
    1
    Feb 28, 2001
    North...
    Most of the horror stories are in the past. Almost all Comcast installs in major markets go through without problems now; I'd guess maybe 95% have no real problems (but you still have the installers not showing up on time, not having the right equipment, and all the normal Comcast glitches.)
     
  5. Feb 8, 2010 #7145 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    Based on what? The recent results in this thread? If you don't have inside knowledge, you have no way of knowing this to be true.
     
  6. Feb 8, 2010 #7146 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Well, I suppose, but heck how did we know, in the first place, that there were a significant number of "horror stories" to start with? Same basis. Since the legitimacy of the concerns originally expressed was built on the "results in this thread", it does follow that more recent results in this thread indicate that "Most of the horror stories are in the past."
     
  7. Feb 8, 2010 #7147 of 9367
    Kunzorama

    Kunzorama New Member

    14
    0
    Apr 5, 2005
    Michigan
    I had a great experience in the Detroit metro area, a few months ago. The contractor who came to our condo had a hand-held data entry (possibly with bar code scanning) device that allowed him to key in all the ID numbers needed without having to place a call to the home office and read numbers to somebody over the phone. The hits came thereafter, all channels appeared, no complaints at all from me.
     
  8. Feb 8, 2010 #7148 of 9367
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
    1
    Feb 28, 2001
    North...
    As I said, it's a guess, but it's based on two different pieces of info:
    1. The number of people who have expressed worry about it beforehand and then reported back with no problems. There have been very few folks who expressed worry and then reported back with problems (it's been a while since I've seen that in a Comcast major market. Time-Warner, Cox, and the smaller providers I've seen, but not Comcast (I suspect lack of TA's helps a lot!)).

    2. The number of people with complaints is way down in this thread, while the number of HD TiVos sold is relatively constant.

    No inside knowledge, just a guess, but I'm reasonably confident it's true.
     
  9. Feb 8, 2010 #7149 of 9367
    vanheve22

    vanheve22 New Member

    1
    0
    Feb 8, 2010
    So, I had Comcast out today to put a card in my Tivo HD. It was a Motorola M-Card. He said it wasn't working because the eCM MAC field was blank. But shouldn't this be blank??

    Thanks for the help!
     
  10. Feb 8, 2010 #7150 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Well, mine is blank... and my TivoHD/M-Card combo works great. Decodes encrypted channels just fine alongside unencrypted ones. Take it for what it's worth.
     
  11. Feb 9, 2010 #7151 of 9367
  12. iontyre

    iontyre New Member

    10
    0
    Feb 17, 2010
    Hmm...I have been trying to get a cablecard from comcast for my Philips 42" plasma TV. They have tried four different cards now, and I still do not get anything other than local HD channels and ESPN/ESPN2! I have digital preferred service on my DVR on the other TV, so I should be getting lots of channels. I have to call them again today...

    OBTW, this is in the Baltimore MD metro area, a major market I think?
     
  13. mycltype-s

    mycltype-s New Member

    98
    0
    May 20, 2002
    San Jose, Ca
    I won't bore you with details. But I was supposed to get the Comcast triple play. Guy gets there at 1:30. He doesn't have the cable cards. Has to go to alamo to get them. Comes back with 2 single cards. Took 4 hours to get the system back up and running.

    Several problems and they have to come back out today.

    1 - the second cable card does not work. it just stops working randomly.

    2 - the internet is way slower than it should be.
     
  14. TypicalMe

    TypicalMe New Member

    55
    0
    Oct 21, 2008
    Bill is in and it is worth noting that Comcast charged us $49.99 for the truckroll CC installation. It is listed on the bill as "hourly service". Sigh. Interestingly, though, the day of the appt Comcast called and said tech would be late and we would be credited $20 for inconvenience. He wasn't late. Still got the $20 off. So, win? Or not, since I think even $30 for this "installation" is a total rip-off.
     
  15. iontyre

    iontyre New Member

    10
    0
    Feb 17, 2010
    Well, could not get them to properly activate the card over the phone. Even though I have the Host ID and Card ID, the phone rep said she could not input the ID's, I had to have a tech "scan" the ID's on site. Funny, the tech that installed the card originally just called in the ID's and asked for activation.

    Do any of them have any idea what they are doing? I now have to wait till Saturday (three days) for the next tech to try and get this working.
     
  16. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    In this area (Atlanta) the front-line reps do not have the access required to allow input of the IDs. The supervisors do, but between reps who don't want you to get to them and supervisors who are clueless, it's moot anyway.

    Also, just like you mentioned, they don't "scan" anything on site, they just call the IDs in, but they aren't calling them in to the same place that you and I get to talk to in customer service.

    You may be able to get some help from the folks at We_Can_Help@cable.comcast.com if you are in that serious of a hurry. Comcast screwed up the entry of my details at one point and someone behind that address was able to correct it for me (I was sure to include all the data they needed in the initial email). Otherwise, frankly, I'd wait for the tech, because that way you can keep him onsite until the thing is verified as fully operational.
     
  17. Wereflyn

    Wereflyn New Member

    1
    0
    Feb 18, 2010
    I also live in the Memphis area but have not purchase a HD Tivo yet but plan to. I called and was given the 50 buck installation fee but also was told there is a monthly cost of 10.95. I am wondering do you need 2 cards and how much did your bill increase because of the HD service and cable cards? BTW my non-HD unit is also having problems with showing any programing after 2/27/2010. Are you experiencing this problem? Thanks
     
  18. iontyre

    iontyre New Member

    10
    0
    Feb 17, 2010
    Ha, well, he tried. I'm getting maybe 90% of the channels I get on my DVR. Most of the Encore movie channels refuse to show up, and some of the stuff like the military channel and BBC America also come up blank. But I have my full slate of HD and all the lower end analog, so I am satisfied for now since it is just my backup TV.
     
  19. Kevin R

    Kevin R New Member

    17
    0
    Jan 15, 2009
    Well, I had hi hopes after the comments that most issues are behind us.
    Switched from Knology analog to Comcast triple play with HD.
    We'll see how they screw up the billing later, for now having the Tivo works is the first job.
    Installer was her and gone in a half hour with everything. Couldn't slow him down for squat. He gave the usual "I use to have Tivo, but like the DVR better", and "You just have to wait, the cable card can take a while", then like the lone ranger he was gone.

    Well, like others, it isn't working. Channel search runs and then finally times out and says it can't find what it needs.
    For what it's woth, the phone and internet all worked before he left.

    Will give it an hour, then contact them to see what's up.

    After reading this forum for a while, I was afraid of this, but still held out hope.
    So much for that.
    Kevin R
    Knoxville, TN
     
  20. Kevin R

    Kevin R New Member

    17
    0
    Jan 15, 2009
    Well, they sent the same tech back. He re-called in the serial number on the M card, but couldn't wait for the tivo setup to finish. Said he's call in 30 min to make sure everything is working. That was a few hours ago, and I can't get an answer on his cell.
    Evidently he's from an independent contractor, not actually comcast.
    Called comcast, and they will try to get in touch with him again, if not they will see if they can get someone out tomorrow.
    Argghh!

    Kevin R
    Knoxville
     

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