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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Feb 4, 2010 #7121 of 9367
    expmag

    expmag RehobothJeff

    40
    0
    Dec 12, 2004
    Rehoboth...
    I have two TIVO HDs one the more advanced. I have single stream cable cards, two in each. I want to replace them with two multi stream cards, one in each. I have read where sometimes it works and other times it does not. i am trying to reduce my bill as I am being charged for three cards now. Is there a trick to making on multi stream card work in each unit? Also, I am in Delaware and they tell me I can't go pick up the cards but needed to set up an appointment for next week. Thanks in advance for your help.
     
  2. Feb 4, 2010 #7122 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I'm not sure what you mean by more advanced?

    If you have (2) TiVo HD - then all you need to do is replace
    (2) S-Cards with (1) M-Card in each box.

    There is NO TRICK needed. The M-Card needs to go in a certain
    slot specified by TiVo and Comcast needs to enter the correct
    data into their provisioning system.

    OH - I forgot - that is the TRICK - Will Comcast or Won't Comcast
    get the data entry right :eek:
     
  3. Feb 4, 2010 #7123 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,977
    31
    Dec 3, 2000
    Long...
    The TiVo HD unit (the one with the CableCARD slots in the front) supports a single M-card for enabling both tuners.

    The original TiVo Series 3 HD unit (the one with the display on the front showing program titles and with CableCARD slots in the back, and often referenced as the "more advanced" one) must have 2 CableCARDs to enable both tuners; one M-card in it will only enable one tuner.
     
  4. Feb 4, 2010 #7124 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    So the OLD one is called more Advanced :)

    I never would have figured that one out :p
     
  5. Feb 4, 2010 #7125 of 9367
    expmag

    expmag RehobothJeff

    40
    0
    Dec 12, 2004
    Rehoboth...
    So, the original TIVO series 3 HD must keep the two cable cards. No fix for running just one M Card?
     
  6. Feb 4, 2010 #7126 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    That enhancement hasn't been promised, and it is looking like it will not make it any future release, either.
     
  7. Feb 4, 2010 #7127 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Doubtful that they will "fix" a new hardware-handling feature into a discontinued model that is older than the one (the TivoHD) where single M-Card support was introduced for the first time... presuming that it were a simple matter of downloadable software anyway, which it may not be.
     
  8. Feb 4, 2010 #7128 of 9367
    Nethead28

    Nethead28 New Member

    101
    0
    Feb 26, 2002
    So many treads, so little time to read all. I hope this is posted in correct place.

    South Florida Comcastic customer.

    I have 3 HD Tivos:

    1 - Original series 3 with 2 S cards. (Lifetime)
    2 - TiVoHD's with 1 M card each. (each month to month)

    Total of 4 cards

    Total of 3 HD TV's (outlets)

    Comcastic is charging me:

    CableCard 3 @ $1.50 each = OK to me.
    PLUS:
    HDTV Service 4 @ $7.95 each = NOT OK TO ME!

    Is this normal now or am I being pick-pocketed? I haven't checked my bills in months - wifey has just been paying.

    Comcast and TiVo for home entertainment is getting a bit to pricey in these times.

    THX in advance...
     
  9. Feb 4, 2010 #7129 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    I have a Comcast Motorola HD DVR alongside my Tivo. With respect to getting HDTV service, I am not paying an HDTV service fee, which I presumed was because I am renting the Motorola HD DVR. When I added the Tivo no additional HD fee as such appeared.

    It never occurred to me in looking at the current rate card, which shows the $7.95 fee you reference, to interpret that fee as anything other than a per-Comcast STB or a per-customer levy. Dunno. It's not clear. Also, I'm in a different market than you, so YMMV.

    Are you being charged additional outlet fees, and if so, how much per and how many?
     
  10. Feb 4, 2010 #7130 of 9367
    a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    That doesn't sound right to me. Of course, YMMV, especially in different parts of the country with different franchises assimilated into the Comcast family over the years.

    First, I don't think they generally have an HD Service charge. They do have a charge for HD capable DVRs/converters. You don't have that so you shouldn't be charged for it.

    Your digital service includes one cable card on the first outlet. The second cablecard should be charged extra on the same outlet. So you pay the digital service/package charge plus one cablecard for the Tivo S3.

    Your Tivo HDs are additional digital outlets. In my area I believe those are $6.95. The additional outlet charge includes one cablecard. So you have the frist Tivo HD charged at $6.95 additional outlet with no cablecard charge. And the second Tivo HD would also be charged $6.95 for the additional outlet and nothing for the cablecard.

    So it appears to me that you should be paying for only 1 additional cablecard instead of 3. Also you should be paying $6.95 x 2 additional outlets and not $7.95 x 4 outlets.

    I would get a copy of their official rate sheet and run the numbers. I think you are being overcharged. My franchise always mails a rate sheet and channel list out in January.
     
  11. Feb 4, 2010 #7131 of 9367
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    I agree with this analysis - it's what Comcast national has said should be charged. $6.95 vs 7.95 may be a local feature, and if you have a Comcast box in addition to your TiVo boxes, then it will be 3 additional outlets instead of 2, but it's clear you are being overcharged.
     
  12. Feb 5, 2010 #7132 of 9367
    Nethead28

    Nethead28 New Member

    101
    0
    Feb 26, 2002
    I just talked to a (higher level?) Comcast rep who told me they were making changes to their system, to allow the $6.95 instead of $7.95 and take away the extra HDTV cablecard charges to be on level with the rest of the Comcast markets. We will see...

    Mean while for the last X? years I have been having my pocket picked.

    Where is Fios when you need them? There is always Sat. or U-Verse I guess.
     
  13. Feb 5, 2010 #7133 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    For what it's worth, my rate card with an effective date of 1/1/2010 says:

    Digital Service - Additional Outlet: $6.95
    Digital Service - Additional Outlet with HDTV or DVR Service: $3.95

    Both of these are listed as previously having been $5.99.

    I'm still waiting for my January bill to land, to see which of these two shows up. I also have a Comcast HD DVR in addition to the Tivo, just to complicate figuring out which of these two applies to my situation (much less someone else's). But anyway, FYI.
     
  14. Feb 5, 2010 #7134 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    FiOS has its own set of additional charges. I'm getting charged for both of the CableCARDs in my S3.
     
  15. Feb 5, 2010 #7135 of 9367
  16. Feb 5, 2010 #7136 of 9367
    Nethead28

    Nethead28 New Member

    101
    0
    Feb 26, 2002
  17. Feb 6, 2010 #7137 of 9367
    mattymatt

    mattymatt New Member

    4
    0
    Sep 29, 2005
    In January I got a Tivo HD ($150 from Tivo.com as upgrade option --YAY TIVO!), an M-card from Comcast with "digital economy" package.

    Thanks to all the great info in this thread (and HD vs XL threads) I all the info I needed--and boy, did I need it. I really had to stay on top of Comcast for this one.

    I scheduled the Comcast install (upgrade basic cable and get M-card) after ordering the Tivo with enough time (I thought) for shipping. The operator kept asking if I was sure I didn't want their converter box--and all the "great" things I couldn't get without it. I made it clear I only needed the M-card.

    So, day before install it appeared the Tivo might not make it in time, but several folks here have done M-card setups on their own--so I thought, no big deal. Apparently it varies region to region whether Comcast allows this or not. I called and checked and our Comcast (SW Washington) requires a "truck roll". And, if I didn't have my Tivo, they told me, they would charge $15 for the visit, plus another $15 to do it again. I pressed the tech on the phone if it was really necessary and he assured me it was --plus, they had to reset the trap at our house anyway. I rescheduled--and I'm glad I did. Of course the Tivo arrived 2 hours after install window.

    When the installer arrived, he proved to be fairly clueless. He pulled out a converter box... I told him I didn't need that, just the card for the Tivo. "What? My order just says you need a box." He didn't even have an M-card. He tried to convince me that I should just let him install the box. Umm...No. He then said he had a DVR box and could probably waive the extra charge for it. It would record programs just like Tivo plus get me on-demand. Umm...No. He had to leave to get a card then come back. When he did, it took well over an hour to set it up. When I checked on him he said he couldn't get ESPN to come in. I told him I didn't think our package even had that, but he said it did. Fine, I'll take it if you want to give it to me. A few calls between him and Comcast and he agreed I hadn't ordered ESPN. No duh. So, he was done and handed me paperwork to sign. I tuned to Comedy Central which didn't work either. That was the one channel in the "economy" package that got me to order it. "No," he told me, "that channel doesn't come with this either. But if you want it, get the digital starter and then you'll get ESPN and a bunch of other channels too." Sure, for $60/mo instead of $20. More calls to Comcast... I had to show him the Comcast flyer with the (partial) lineup to convince him I had ordered a package with Comedy Central. Then he proceeded to try convincing the Comcast operator on other end of line that I did. Crazy. I checked Comcast's own website and they didn't have the correct lineup for "digital economy" (which I had to dig for--nothing about it at all in their offered packages. Maybe it's just real new?) About another hour later things were finally configured properly.

    So, when all was said and done, Comcast did give me what I paid for, it's been working well, but I did have to fight for it.

    Oh, one other thing... the M-card tunes to any and every channel Comcast offers--with program info, so I had to go through the Tivo settings and disable all the channels I don't get--otherwise, Tivo would record a bunch of blank stuff, right? I also disabled the standard versions of the HD channels I do get.
     
  18. Feb 6, 2010 #7138 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Congrats on the ultimately successful haggling. Heh.

    Yeah, if the card is tuning up channels that you don't actually get but it thinks you do, it will try to record from those for suggestions and you'll have blank recordings on your hands.
     
  19. Feb 6, 2010 #7139 of 9367
    timstack8969

    timstack8969 Member

    461
    0
    May 14, 2004
    I'm buying a TIVO HD XL in March. I am in SA (Scientific Atlanta) with comcast of Garden State. What kind of Cable card or cards do I need (1 M or 2 M's) ?
     
  20. Feb 6, 2010 #7140 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Just cross-checked against the Comcast bill - I am getting the $3.95 price for the additional outlet. Since I had no additional outlet fee prior to getting my Tivo, I have to assume that it is associated with the Tivo/CableCard (rather than my Comcast Motorola DVR).
     

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