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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. cmaquilino16

    cmaquilino16 New Member

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    Jul 7, 2009
    United States
    Well I got my cable card up and working, As some know I got my CC by picking it up at comcast office well I worked with the comcast rep to get the card working myself well I could not I had to get a tech to come to the house. When he got there he did the same thing I did and could not get it to work so he got to a supervisor who knew how, What the super found out the I needed the digital package to make the card work on the tivo they did that and it worked. So I did a new tivo channel line up I see that I got a few channels that have no program info like FXHD BravoHD SpikeHD and a few other channels, are these new HD channels that comcast added? This is atlanta comcast.


    Later
     
  2. cjv2

    cjv2 New Member

    290
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    Dec 15, 2009
    Atlanta, GA
    Yeah, those channels are part of the Comcast "World of More" lineup, and Comcast Atlanta is still rolling that out. Make sure that this is the channel lineup (vs. just "Comcast") you have selected in the TiVo.
     
  3. cmaquilino16

    cmaquilino16 New Member

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    Jul 7, 2009
    United States
    I downloaded the comcast line up is there a world of more lineup to check in the set up , So do you have info on the hd channels I listed?
     
  4. cjv2

    cjv2 New Member

    290
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    Dec 15, 2009
    Atlanta, GA
    There is a World of More lineup to check in the setup. It is labeled "Comcast Atlanta World of More." It should be pretty straightforward when you see it.

    I do not have the World of More lineup in my area yet - Comcast Atlanta is still rolling it out. So I am running with the guide info that you have already seen. However, I know for a fact that all three of the channels you mentioned are in World of More, but not part of the non-World-of-More "Comcast" channel lineup in the Tivo.
     
  5. cmaquilino16

    cmaquilino16 New Member

    58
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    Jul 7, 2009
    United States
    Thanks I will look for it . So I got to go though the whole tivo lineup set up the 30 min set or is there a short cut to get the new lineup.


    Thanks
     
  6. cjv2

    cjv2 New Member

    290
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    Dec 15, 2009
    Atlanta, GA
    From Tivo Central go to:

    Messages & Settings -> Settings -> Channels -> Channel List.

    Then hit the Enter key on the remote (bottom right).

    This will take you to the Change Channel Lineup screen, hit Thumbs Down three times, then Enter.

    This will take you to the Wrong Channels screen. Select Cable channels, follow the prompts from there.

    It will be repeating part of Guided Setup, yes, but not the whole thing.

    EDIT: Yeah, still takes about 30 mins. Does the download program info bit all over again.
     
  7. TypicalMe

    TypicalMe New Member

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    Oct 21, 2008
    Hi, whew. I've been reading the last year of this thread. I see one Memphis area experience that wasn't great, but turned out ok. I am pretty nervous about our upcoming appt with Comcast. We're about to jump into HD with a new TV and TiVo HD XL.

    1. I made a Cablecard appt, then called back to request M-card be put on the work order. Fingers crossed. Should I ask for multiples? It seems like the problems are not with cards themselves but data entry.

    2. When can the technician leave? I don't want him running out the door and I'm left with half the channels - we subscribe to Digital Starter btw, in SD. I guess I'm asking- how bad can he screw it up that can't be fixed over the phone once I get the card?

    3. HD. All new to us. I've read all the stories about varying charges, etc. Looking at our local lineup, just network HD may be fine for us. Are these OTA? It appears they charge $7.95 for HD tier, but if that is equipment rental... well you know- I plan to give the set-top to the tech in exchange for Cablecard.

    4. Cablecard charge- I intend to push the "first one free" since we do subscribe to Digital Starter. However this might get messy when I also ask to take off the set-top box rental charge. Ugh.

    There are way too many ways for this to go wrong! The main issue- as with everyone I'm sure- is only one truck-roll. I can't take off work multiple days to sit and wait for CC. I am hoping once I get the card, any issues can be resolved via phone with TiVo or emailing ComcastCares.
     
  8. cjv2

    cjv2 New Member

    290
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    Dec 15, 2009
    Atlanta, GA
    1. I don't think requesting that multiple M-cards be brought is going to get you far, as you're basically saying, "hey, I hear you guys might bring me bum equipment, so bring 2 or 3 just in case." I mean, technically, it can't hurt to ask, but I'd just as soon leave it to them. And yeah, most of the issues are data entry and such.

    2. Do not let the technician leave until you have confirmed that you can see (1) premium channels you're paying for (2) channels such as Encore that aren't technically "premium" but may be unique to your package vs. a lower tier (3) Plain 'ol non-premium HD channels (4) something, uh, "regular."

    3. Dunno. This stuff seems to vary by area. If you have or can get a hold of a rate card that breaks everything down it would be helpful to you. Maybe someone here from your area has one they can scan, that's how I got mine for my area. I have yet to figure out how to find such info buried in the Comcast website.

    4. Easy answer. 2 phone calls so you don't have to fight the same person. Trust me, they don't talk to each other at Comcast. Well, not much, anyway.

    The biggest thing you need to be concerned with is arguably item #2.

    This article at Tivo may be worth a read-through.

    Hope this helps.
     
  9. Kevin R

    Kevin R New Member

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    Jan 15, 2009
    Going to HD, and due to available content, I am moving from Knology and OTA for local HD to Comcast with cablecards and their $99 triple play with HD.
    Is there anything special I should do regarding the guide data or season passes etc.
    Should I try to download the Comcast channel mapping before the installer shows up, or just leave the Knology and OTA info until after the cablecards are set up?

    I've had the Tivo HD for over a year, but am new to the whole cable card issues. Am hoping that everything goes smoothly.

    Any help is appreciated.

    Thanks

    Kevin
    Knoxville, Tn
     
  10. rfrankl

    rfrankl New Member

    2
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    Jan 21, 2009
    I had a Comcast tech come out and install a M card. Guy was great and install went quick and flawless.

    Palm Beach Gardens, FL
     
  11. Guipo

    Guipo New Member

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    May 3, 2005
    So I called comcast to come and install one M card, and they came out and installed two S cards. One was working on all the HD channels, and one was working on just local HD channels. Comcast informed me that they would be charging a additional 7 dollars for the second S card. So asked that they come back and install the M card that I asked for the first time. So they finally came back(after 2 tries) with a M card. Its installed, but I'm only getting local HD channels, and every time I change channels that are non HD, but beyond local programming, it pops up the Cable card menu telling me to call comcast to program my card.

    So I've called comcast, and they want to send a FOURTH tech out. I'm just freaking really upset at this point, and just want my tivo to work. The last tech told me that without a HD package I would only get the local HD channels, but I was getting them before with the S cards.

    There is no V in the validation fields, if that helps..

    Any suggestions. Can I call Tivo to get help? What do I do at this point, as I have no hope in Comcast.

    Guipo
    Manteca, CA
     
  12. cjv2

    cjv2 New Member

    290
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    Dec 15, 2009
    Atlanta, GA
    Tivo: 866-986-8486.

    Your card doesn't sound like it's properly paired. Let Comcast babble on about having to buy additional stuff all they want, but don't let them add anything to your account until the card is properly paired.

    If you get a firm understanding of the technical issues out of your discussions with Tivo, follow up on the Comcast side by sending a detailed and well-crafted email to We_Can_Help@cable.comcast.com. Include all the information you need to point the recipient of the email to your account, and include the various values from the Tivo CableCard Pairing screen so that the person who gets your email can put them into the system the *right* way.
     
  13. timstack8969

    timstack8969 Member

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    May 14, 2004
    Any problems with Cable Cards install in Mount Laurel, NJ (SA area)? Thinking about getting the TIVO HD in March. This SARA guide SUCKS!
     
  14. ghuido

    ghuido New Member

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    May 8, 2007
    I just got a Channel Update with a Ton of Channels on the 8xx Level. is this the World of More Lineup? SDV? or did TIVO Jump the gun on the progrma change since the offical Comcast Lineup on the Comcast Website does not show these 8xx level Channels.
     
  15. ghuido

    ghuido New Member

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    May 8, 2007
    I forgot to say the 8xx level channels are not showing anything but I got programming data for it.
     
  16. cjv2

    cjv2 New Member

    290
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    Dec 15, 2009
    Atlanta, GA
    My guess is that it's the World of More lineup. Where are you located?
     
  17. ghuido

    ghuido New Member

    311
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    May 8, 2007
    Philadelphia Area .... We just did the All Digital Transition / Comcast Project Cavalry 2 weeks ago ... i just ordered two DTA to bring back some life to my old Series 1 and Series 2 ...
     
  18. cjv2

    cjv2 New Member

    290
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    Dec 15, 2009
    Atlanta, GA
    Well, I don't have any access to Philly-specific info, but down here in Atlanta, the "All Digital Transition" and the move to World of More are one and the same. I would be surprised if it's any different in your space.

    However, they're doing Atlanta in phases, so rather than having the Comcast lineup in the Tivo get revamped all at once, there are actually different Comcast lineups that can be chosen in the Tivo to reflect the "old" way or the "new" way. Sounds like up in your area, they went for the gold instead...

    My area is supposedly being "All Digital Converted" tomorrow, so we shall see. If the conversion actually happens, I will have to change the lineup on my Tivo.
     
  19. cmaquilino16

    cmaquilino16 New Member

    58
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    Jul 7, 2009
    United States
    I had to redo my lineup to get all the 800 hundred channels to show info on them you have to select World of More lineup, not comcast or you will not get the info on some channels. CJV2 help on this one thanks. It takes about 35 mintues to download new guide. Good Luck.
     
  20. alexsquared

    alexsquared New Member

    7
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    Feb 18, 2009
    Had comcast cc installed on sat with limited basic package. It was free for the card with a $15.99 install fee. The tech mentioned though, that ll techs have been warned to be ready for calls because comcast intends to scramble (encrypt) the local hd channels! Anyone else hear this?
     

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