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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. wingtsundummy

    wingtsundummy New Member

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    Jan 11, 2010
    If it matters, he is trying to use a motorola MCard...

    Ok he just gave up called a fellow tech. The other tech will bring over his MCard and try it.

    any advice?

    do I need a reboot? I am on 11.0d firmware and I told the tivo to connect to the service earlier this AM.
     
  2. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    The key is to wait. It sometimes take quite a number of minutes before the information comes cup. If you interrupt, rumor is that bad things happen.
     
  3. cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    11.0d is the latest. I doubt that a reboot is at issue.

    I seem to recall that when we put my M-Card in (also a Motorola), it took a few minutes for the Pairing info screen to properly populate so that he could call the info in for activation.

    Anyway, when it does populate, that info will be found here:

    TiVo Central -> Messages & Settings -> Settings -> Remote, CableCARD, & Devices -> CableCARD Decoder -> Configure CableCARD 1 (Multi-Stream) -> CableCARD Menu -> CableCARD(tm) Pairing

    It might be worth getting Tivo support on the phone while the tech is actually there if you continue to have problems and need to determine whether it's the card or the TivoHD.
     
  4. jkuter

    jkuter New Member

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    Jan 14, 2010
    Reboot with the cable card in. The same thing happened to me and that fixed the issue. The screen popped up after the reboot was complete.

     
  5. wingtsundummy

    wingtsundummy New Member

    9
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    Jan 11, 2010
    he did seem impatient and poped the card out after a minute or two

    any idea on time? 1min? 5 mins? etc?

    Also to understand, should we have to do anything after he puts the card in to see the pairing info? navigate/press any buttons? or does it automatically just change the screen?
     
  6. wingtsundummy

    wingtsundummy New Member

    9
    0
    Jan 11, 2010
    What is the best tivo support number to call?
     
  7. cjv2

    cjv2 New Member

    290
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    Dec 15, 2009
    Atlanta, GA
    866-986-8486.

    You may also find this article on the Tivo support site of interest.
     
  8. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    It typically took me less than 3 minutes, but I would give it 5 minutes, for sure, before I being thinking that it isn't working.

    It just pops up.
     
  9. wingtsundummy

    wingtsundummy New Member

    9
    0
    Jan 11, 2010
    the second guy showed up with a different MCard

    This card installed okay. Stuff happened when he put it in to the machine. It autorebooted with in 30 secs. The pairing info displayed Everything seems fine now


    thanks for all who pitched ideas during my hour of need
     
  10. wingtsundummy

    wingtsundummy New Member

    9
    0
    Jan 11, 2010
    it looks like I have to run the guided setup again now that the cablecard is installed.

    Hope I wont loose any season passes

    Edit: I did not loose any recordings or season passes
     
  11. Guipo

    Guipo New Member

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    May 3, 2005
    Just had my cable card installed. Can I ask a really dumb question. Now that I have a cable card, does that mean I have HD, or do I need to pay for a HD package still with Comcast. I assumed that I would get the freebie HD like NBC HD, etc. Thanks!

    Guipo
     
  12. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    You probably need at least Digital Starter. Do you have that?
     
  13. Guipo

    Guipo New Member

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    May 3, 2005
    Yes, but I just sent back my motorola digital box. Hope they dont downgrade my plan.
     
  14. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    Digital starter includes one cableCARD capable of decoding the digital and HD signal. You should actually see a reduction in your cable bill by turning in your STB.
     
  15. Guipo

    Guipo New Member

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    May 3, 2005
    Nice. Thanks for your help. Will take a look when I get home.
     
  16. Dactyl

    Dactyl New Member

    1
    0
    Jan 17, 2010
    Seattle /...
    Simply wanted to let everyone know that getting my Series 3 HD up and running on Comcast was relatively painless. Using live chat, a service rep indicated that I could pick up a card at the local (Auburn, WA) office. Can't believe they can get away with having only 2 windows open. Ended up waiting 50 minutes in line. :mad: Once I got to the front, the rep was knowledgeable and efficient when I told her I just got a TiVo HD and needed a M-card. Only thing is that she indicated I'd be charged $1.60/mo for the card. I protested, saying the 1st card should be free. She politely and firmly indicated that I could get it free if I exchanged by digital box. Technically, I think I should be charged for an additional outlet fee if I'm keeping the box for my other TV, so, I guess I'm still getting a deal. :) With so many people in line right behind me, I didn't feel the need to make a scene. Anyway, I brought the card home, installed it according to the directions ( I had set up the machine 2 days earlier as instructed), called Comcast to activate it. After being told about the extended wait times, I opted to have them call me back later that night. They called exactly at the time I requested, I waited for about 10 seconds, and, bingo, the service rep came on the line, understood exactly what I needed, and within 2 or 3 minutes, I was enjoying my new TiVo HD Series 3 box and all of the cable chanels that I subscribe to. It's awesome!
     
  17. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    I have had instances where some CS reps have not mentioned the A/O fee only to find out when I received my bill. So, do not be surprised if you DO get charged an A/O fee. Until recently, I was always able to see any changes to my account right on-line the day after a change in service. You might still be able to see that information on your account. (Why I can no longer see this information is totally bewildering to me.)
     
  18. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    I have pleasant cableCARD experience from Comcast to report. I called on a Saturday morning to have my M-Card moved from an original S3 to a new THD. Of course, they would not help me over the phone, so I agreed to have them make an appointment. They scheduled me for Sunday morning 8-12. The tech showed up at 10:00 AM, looked at the screen, called in the host ID numbers and I was receiving my channel line up on both tuners immediately. Quite painless. Even the tech agrees that it is stupid that they still send technicians out for this since the customer usually knows mmore about their equipment than the technicians do. Like I explained, it took 10 years before they let customers pick up their own STBs, so I'm not totally surprised. Anyway, all went well. Fast and easy.
     
  19. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    Comcast in MA and NH are GOOD :up: :up: :up:
     
  20. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    Not ALWAYS the case, I assure you. But MUCH better now that Verizon just rolled in to my town. ;)
     

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