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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jan 1, 2010 #6961 of 9367
    CraigK

    CraigK (unspecified)

    1,255
    7
    Jun 9, 2006
    North of...
    That seems strange,. They should be able to fix that in their system without sending someone out. :rolleyes:

    That is, if they can find their system.:)
     
  2. Jan 2, 2010 #6962 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    I think your last comment is the problem. I think their system is in my physical CableCard. Hey, all you other folks with problems, Comcast's system is in my CableCard #2, that's why they can't help you. If you want help, you'll have to come to my house, or wait until Monday, when they come to collect their system from my Tivo. :eek:
     
  3. Jan 2, 2010 #6963 of 9367
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    That actually suggests another possibility for your problems to keep in mind for your Comcast tech visit: you have a pairing problem. In general with Comcast, if your cable card isn't correctly paired with their system then you won't be able to get any channels that have copy protection on them. In the past 6 months, Comcast has started copy protecting the Encore channels everywhere - I don't know what other channels they may be copy protecting in your local market.
     
  4. Jan 2, 2010 #6964 of 9367
    schwinn

    schwinn New Member

    291
    0
    Sep 18, 2004
    Regarding HD on Comcast... I was told by ECC (Executive Customer Care - I'm speaking with them on other issues anyway)... supposedly, Comcast's policy is that for any channel you get with your package (Starter, Preferred, etc) you get the HD-version at no additional charge, if you have HD-capable equipment. If you're using a Comcast box, you have to pay extra for an HD box, but with a TivoHD/S3 and cable cards you already have capability, so you're good to go.

    I currently have Digital Starter, and get the HDs at no additional charge.

    Incidentally, Comcast's channel listings appear to be pretty out of date/incorrect in many ways. The online system shows a different listing than the handout they gave me, and both are different than what I actually receive (I'm getting some channels not listed in my package)... I'm not complaining, but it was annoying to try to figure out what I could get with each package ahead of time... to find out that it was pretty incorrect. Again, I'm getting more than I expected, so I'm happier for it. :)

    Thanks - I reset the season passes manually, in the same way you described... I wasn't sure if things would record, and the Todo list wasn't updating, so I didn't want to "risk" it... fortunately, as I'm still "growing into" this THD, it didn't take too much to convert. I do wish it were smarter about this (like my MythTV was), but oh well.
     
  5. Jan 2, 2010 #6965 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    I suggested a pairing problem in my initial convo last night with Comcast. Their response, of course, was something on the order of 'huh?' Trying to talk to them about pairing is like speaking Greek. However, the original problem with this card was, in fact, a pairing issue, and that appears to be unresolved.

    Under the Conditional Access menu, there is only one difference I notice between the cards regardless of what channel is tuned: the Host Validation field. On Card #1, Host Validation = Valid 00. On Card #2, Host Validation = Unknown 00.

    If I put both cards on the same Encore channel, Card #2's EnabledByCP changes from "yes" to "no," and its CA enable changes to "not possible."

    It is also of note that the Copy Protection Key changes to "Enabled" for Card #1, but not Card #2, when tuned to the Encore channel.

    When I try to tune any of the Encore channels on Card #2, I am immediately shown the "In order to start cable service for this device, please contact your cable provider" screen.
     
  6. Jan 2, 2010 #6966 of 9367
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    It may be worthwhile printing out TiVo's cablecard trouble shooting guide for your appointment. The example for Motorola S-card pairing talks about the Host Validation field.
     
  7. Jan 2, 2010 #6967 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Thanks for the link - I had been looking for this. Based on a quick read of the pairing section, this is definitely a pairing problem. Left a VM for the manager entangled in my situation. We'll see if I get a call back.
     
  8. Jan 3, 2010 #6968 of 9367
    crosssfire

    crosssfire New Member

    8
    0
    Dec 27, 2009
    Ok, the 5th of Jan will actually be a month but who's counting. What I am counting is, the fact that I've tried 4 cablecards and 3 different Tivo Boxes and I still don't have service. I thought I was making progress but all of a sudden, I have run into a dead in. I believe that I have a Channel mapping issue, which is a Comcast problem. No one seems to be able to help. This is unbelievably bad customers service. Tivo is still pointing the finger at Comcast, and Comcast is still pointing the finger at Tivo. :thumbsdown:
     
  9. Jan 3, 2010 #6969 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,977
    31
    Dec 3, 2000
    Long...
    Please see my post at http://www.tivocommunity.com/tivo-vb/showthread.php?p=7695040#post7695040 (from 1/1/2010) concerning who to contact at Comcast.
     
  10. Jan 3, 2010 #6970 of 9367
    joe_gjx

    joe_gjx New Member

    4
    0
    Jan 3, 2010
    Sorry, posted to the wrong forum.....
     
  11. Jan 4, 2010 #6971 of 9367
    drumbeater

    drumbeater New Member

    2
    0
    Jan 3, 2010
    I got that type of service for about a month also. Finally someone at CC explained to me that the "billing signal" sent down the pipe could not be interpreted correctly by the Motorola cable card. The cablecard would not allow me to receive those channels because it could not tell that we were authorized for them. They said it didn't have anything to do with TIVO. I was only getting 4-5 HD channels out of the 35-40 I was supposed to get. They were "working on it" for a month and then I gave up.

    I eventually switch to Knology, whose channel selection isn't as good, but the cable cards seem to work ok.
     
  12. Jan 4, 2010 #6972 of 9367
    flaminiom

    flaminiom New Member

    104
    0
    Dec 27, 2008
    Holt, MI
    FYI that may help someone else.

    Over the weekend I called billing to make sure I'm not charged an install fee for the failed upgrade, and also no service for the few days I had it. They had no record of the cancel and said my account indicates I still have the card. I was ready for some fun, when she managed to track someone down and verify the tech took the card back with him.

    Today I called 1-800-comcast to talk about channel lineups. I hit the cable sales button, but apparently they didn't know that much and sent me to another sales line. Not sure what the deal is there, but the second guy seemed knowledgeable, but here's what he said.

    He said to get HD I need an HD box. He said they charge extra for that, although I'm not sure that's correct, but that's moot. That could be the confusion is the contractors are used to dealing with digital boxes and HD boxes. No HD box, no HD and no interest hearing anything else.

    I asked him about the CableCard, and he said I would be fine with an M-Card. I wouldn't need any other equipment and it's included with the package. He also said I should have got many more HD channels than I was getting. That was my understanding, so at least I'm not crazy.

    I got a call from someone local at Comcast regarding my email this morning. I was in a meeting so couldn't take it. I called back to leave a message and we'll see what they say about my situation. I've been OK with no cable for the past 18 months, so this is no loss to me, but the wife is bummed out.

    If I at least get everyone on the same page about what SHOULD be happening, and I don't have to take off work, I'm willing to work with them provided they compensate me for missing channels.
     
  13. Jan 4, 2010 #6973 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Well, update on my situation.

    Tivo support (phone) agrees that my CableCard #2 is unpaired, which makes sense, as the docs on their support site pretty much call out the same conclusion.

    The Comcast manager who I was dealing with did not return any of my voicemails despite indicating in our intial conversation Friday that she was in on Saturday. So much for her.

    Comcast is supposed to be here between 2p and 5p Eastern, so we will see if the clown show turns out any differently this time than the last time, or the time before that, or...

    I have also fired off an email to we_can_help@cable.comcast.com. If this doesn't get resolved between the email and the tech, off I go to Comcast's executive tier.
     
  14. Jan 4, 2010 #6974 of 9367
    stingray72

    stingray72 New Member

    51
    0
    Nov 14, 2005
    Ok. I'm all setup now. My cable card got swapped today (although I don't think that was the problem). Got on speaker phone with the tech in the house and the one back at the office. made sure all the data and host numbers were correct. then they made sure I had the correct package and whammo, channels started rolling in. Funny how that works
     
  15. Jan 4, 2010 #6975 of 9367
    alexsquared

    alexsquared New Member

    7
    0
    Feb 18, 2009
    That's what I was considering, doing the combo deal to keep discovery. Does anyone also know if you "have to" have the digital package to get one cable card for free? I kept trying to get one from Comcast, but they indicated that since I only had limited basic, I would get one from them...even for a fee. I would have to upgrade my package.
    Thanks.
     
  16. Jan 4, 2010 #6976 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    To those who have managed to get through to Comcast's "Tivo/CableCard Hotline" at 1.866.761.0211, referenced in various posts - this number is usually busy, and when I do get a ring, I am greeted with a message that says "Sorry, all trunks are busy," and am immediately put on hold. I was on hold for 75 minutes before figuring that maybe I had landed in the wrong section of the system, so called back and... got the same thing.

    Is this normal?
     
  17. Jan 4, 2010 #6977 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    That is EXACTLY the way it is SUPPOSE to work :up:
     
  18. Jan 4, 2010 #6978 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I think Comcast has taken that number down.

    If you start here and CLICK on Email Me - you might have some luck.
     
  19. Jan 4, 2010 #6979 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Thanks for the info. Very much appreciated. As it happens, wonder of wonders, I may not need it.

    The tech just left. I had to convince him that my Tivo HD would take an M-Card, but unlike almost EVERYBODY else I have dealt with at Comcast, he not only knew what an M-Card was, but he had one on him.

    Bye-bye S-Card #2 with 2+ years of bad history. Bye-bye second card, PERIOD. We plugged the M-Card in, he called in the S/N, Host ID, and Data, did whatever he had to do to activate it. We hovered over the Tivo for about 5 minutes waiting for the channels to download, and BAM. My Encore channels are there, my HD channels are there. I'm going to go through the entire roster to be sure, but the ones that I know for a fact are only available as a result of my specific package are in full view.

    Plus no more $1.50/month for the 2nd card. Yay!

    Interesting side note - the green screen/161-4 error that I got whenever they "hit" the S-Cards at activation in the past? No such thing for the M-Card. We just kept poking at channels and then finally got something.
     
  20. Jan 4, 2010 #6980 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    CONGRATULATIONS - that is the way it is Suppose to WORK - Easy :up: :up: :up:
     

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