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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. angra

    angra New Member

    155
    0
    Apr 12, 2002
    a68oliver,

    Thanks! I am new to the interaction between CCs and tivos. I suspected that the channel mapping came from the CC, not the guide data as I am used to on non-cc equipped tivos. I read your note as confirmation of that suspicion. I will ask my parents to submit the report. Thanks again!
     
  2. schwinn

    schwinn New Member

    291
    0
    Sep 18, 2004
    Continuing my previous post... Comcast just left and completed installation of an M-card on my TivoHD. This tech was a higher-level tech, and had done TivoHD-CC installs before. He knew what he was doing, and completed his end of the work quickly. The person he was on the phone with was apparently more busy getting it all working properly... took a little while for it to be done and properly setup, but it's done now.

    Speaking of which, is there any simple way to have the Tivo use HD channels by default for Suggestions? For that matter, is there any easy way to convert the SD Season Passes I have to HD channels? Or am I looking at doing this manually...?
     
  3. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    The Atlanta Metro Area is transitioning to something they are calling "World of More." World of More has a pile more HD channels, and FX HD is one of them that is *not* in the Comcast lineup they are transitioning out of.

    Tell your parents to redo Channel Setup for cable channels, and choose Comcast World Of More instead of just Comcast for the channel listings. That should do the trick.
     
  4. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    The only way I know to accomplish this is....

    If you receive BOTH an SD and HD version of the same channel, uncheck the SD version in the channels you receive. Tivo only records suggestions from channels you check that you receive.

    As for the season passes...

    As I recall, I opened a SD season pass and navigated to view upcoming programs. From there, I could see both the SD and HD channel broadcasts of the programs. IIRC, I then selected an HD program and was able to add a season pass for it. Then I had to go back and delete the SD season pass. I think you have to do this before you uncheck the SD program from the channels you recieve.

    It has been a while since I did this and I can't reproduce it now because all my season passes have now been converted.

    Good Luck.
     
  5. stingray72

    stingray72 New Member

    51
    0
    Nov 14, 2005
    2 techs have come out and I still don't have all my channels. It's the darndest thing. I get up to channel 118 but nothing higher and none of my encore channels. I get the major network HD channels but no ESPN HD etc that are a part of my package

    I think comcast is feeding me a bunch of BS because they can't figure out the problem. One lady told me it was because those channels weren't part of my package (even though my comcast box has all of them and that's what package is on my account)

    Getting to a 2nd level tech support person is also a nightmare
     
  6. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Sounds to me like your cards haven't been activated (or whatever term they're using these days). Getting that done can be a PITA with Comcast.

    Also, if your Comcast box is getting them, and the Tivo is not, yes, they are feeding you a bunch of "I don't know let me tell you what I think it is whether it's actually based in fact or not" BS. You are pretty much definitely going to need 2nd level tech support.

    I had some notes scribbled on what I went through/what the techs told me they had to get done, PM me if you like, but others can probably be of more direct help than I.
     
  7. alexsquared

    alexsquared New Member

    7
    0
    Feb 18, 2009
    Got a question for the Tivo gurus. We have a TivoHD unit that we just pulled out of the box. We have limited basic cable (analog channels 1-30) and with our TV with QAM tuner, and with our former Sony DHG-HDD250 we got all our local channels in HD greatness. My understanding with the Tivo, is that it won't get any QAM channels, even the unencrypted local QAM channels unless we have a cable card. I just spoke with Comcast, and they indicated that they will not give a cable card to limited basic subscribers, but that for $25 more a month we can go to digital (not insterested) and get the cable card. My question is...can we use this box with the unencrypted QAM channels, without a cable card, and will it map them correctly with guide data? If not, I'll cancel the cable and go OTA, but I was hoping to keep the cable so we can also get the discovery channel, which we have always enjoyed. Please advise.
    Thanks.
     
  8. stingray72

    stingray72 New Member

    51
    0
    Nov 14, 2005
    Now I was told that cable cards can't get those channels, you have to have the comcast box

    Since when did "I don't know, I'll have to find someone who knows about cable cards" get so hard to say
     
  9. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Since the phrase "never tell the customer 'I don't know'" came into vogue.

    Here's what I recall. One of my 2 cable cards was not properly set up. Here's what the notes from the ticket say, maybe it'll be helpful.

    "Tivo cable card is not responding... cable card (Card Serial Number) doesn't have motor host linked to it. Customer gave me Motorhost (Unit Address associated with Card, found inside Tivo "CableCARD(tm) Pairing" menu for the card). Tried to enter it but it came back as 'not in inventory.'"

    In short, they didn't do the proper back-end setup.

    Now, as I recall - and my memory is vague to be fair - prior to getting the card properly associated with the unit address and such on their back end, the card was only receiving a "basic" subset of channels, similar to what you describe. The card that had been properly set up all along, however, got everything just fine.

    Separately, the phrase "hard initialize" seemed to have some special meaning to Comcast, though to this day I don't know exactly what it refers to.

    Oh, last thing, I also seem to recall having a signal issue that they had to fix at one point, and it was causing dropout of certain channels. I further gather that the signal can't just be "jacked up" because (1) too high will cause various issues and (2) boosting also amplifies noise. So they need to get it "right."

    Hope this helps.
     
  10. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    Unless the channels are PPV, VOD, or SDV, you should be able to get those channels with cablecards if they are in your package.
     
  11. slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    Which is a lie or a response from an ignorant rep, of course. The only channel(s) you can't get are OnDemand - every other channel is accessible with a CC (and possibly a tuning adapter depending on your area).
     
  12. FXF

    FXF New Member

    6
    0
    Jul 20, 2002
    Vermont
    Somewhat similar situation for me. I'm local to the Lebanon NH office and the best the tech was able to do for my TiVo HD was put in an M CC and get a few of the HD channels in the 760-790 range to come up. But not ESPN HD, Golf Channel HD, etc. The HD 70x local stations are OK.

    Since he was a contractor he decided to escalate to Comcast and supposedly they are calling or visiting tomorrow. I will try to find out exactly what they do to get it working.
     
  13. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    ... and channels that you're not paying for.
     
  14. billyjoebob99

    billyjoebob99 Member

    53
    0
    Jan 13, 2007
    Use, yes. Map correctly or guide data, no.
     
  15. FXF

    FXF New Member

    6
    0
    Jul 20, 2002
    Vermont
    OK, all fixed. Last night I ran through the TiVo troubleshooting and everything checked out. The Comcast tech this was escalated to showed up by 10AM, popped his signal meter on the line and about 10 minutes later pronounced "The installer left the Basic Cable block on your line." Good news, I said, that explains the missing channel pattern and the fact that billing has everything right. However, the tech yesterday told me he checked the pole before coming to the house -- I'd warned him we were only getting Basic until now. The tech says "The meter tells me its a block, I'll go to the pole." 10 minutes later he's back and says "Looking from the street you couldn't see the block because it was in a non-standard position. But as soon as I climbed up I saw it plainly. Here it is." And all the channels were working fine, with no further ado.
     
  16. Tivogre

    Tivogre Active Member

    1,382
    0
    Jul 12, 2002
    Springfield, VA
    We bought my Sister-In-Law a Tivo HD for Christmas.

    She had her Comcast Cablecard install today in Huntington WV.

    She got a single M Card; no tuning adapter required.

    She reports that the installer openly admitted he had no Cablecard experience; therefore he followed the instructions sheet she handed him to the letter. The install went off without a hitch, and took less than 1/2 hour start to finish.

    Per the Comcast website, there is no charge for her first (and only) Cablecard.

    She will therefore SAVE $3-$4 PER MONTH vs. using the "crappy Comcast DVR" (her words).
     
  17. flaminiom

    flaminiom New Member

    104
    0
    Dec 27, 2008
    Holt, MI
    Hi all. I'm doing a lot of reading, but thought I would post here to see if anyone had any tips. I'm using Tivo HD.

    Comcast came out yesterday to do an Motorola M-card install. It took just 5 minutes and we were in business. I thought great considering all the stories on here.

    I tried to keep the guy so I could check my channels, but he insisted on spot checking a few and declared his job done and ran out the door. After he left, it appears a lot of channels are missing. I called phone support and they're sending out a tech Friday.

    Just wondering if people had any pointers. The tech that was here said he does 1-2 CableCard installs a year and never did a Tivo, so I'm anticipating I'll know more than the next guy.

    I have Digital Preferred package, and lets use FoodNetwork HD and Travel Channel HD as an example. I should get both, but don't. I do get ESPN1/2 HD, History HD, etc. Seems weird.

    In the conditional access menu, I get

    Encryption: DES Con: Yes EBCP: Yes Val:V 0x07 -- BTW, that's all the screen says on these channels I'm not getting. It says more on the channels I do get.

    I'm pretty sure the guy called in the CableCard ID and not serial. I have the work order of the numbers he wrote down to call in. They also match.

    When I go into the Channels menu, and select cable strength all the channels I get are 100, and the ones I don't but should are 0. Also, SNR in diagnostics is 35, which seem fine as I under stand it. I tried pull the CableCard and reinserting, no luck. I tried rebooting the Tivo, no luck. I redid the guide setup. I also tried a different splitter in the basement, and also tried an amp.

    Any thoughts?
     
  18. CraigK

    CraigK (unspecified)

    1,255
    7
    Jun 9, 2006
    North of...
    Are all your Digital Preferred channels missing, but Digital Starter channels are all present? If that's the case they may just have your CableCARD provisioned for the wrong lineup.

    In any case I would call Comcast repair and see what they say. They may be able to fix it remotely by resending a signal to the CARD.
     
  19. flaminiom

    flaminiom New Member

    104
    0
    Dec 27, 2008
    Holt, MI
    No, the channels are kind of all over the place. I called Tivo and they ran through their stuff. They said the card probably isn't authorized to receive the individual channels. Either the card or somewhere needs to be updated to allow the channels I'm supposed to get. Most channels are HD, and most have a "new" next to them in the channel lineup card. So, there may be something to that, but don't really understand how it all works.

    Basically it seems I get no signal on the channels I'm missing. In the Conditional Access screen, everything below the 3rd/Con: line is not there. I get no signal on the strength page, diagnostics flips QAM, no lock, no signal. When I tune to a channel I do get, everything looks fine... i get the full Access screen and all read-outs seem in line with how they should be.

    I called Comcast and tried to get someone who could help. They first sent me to Business Services, and he sent me back to tech support and got no where. He just said it's been escalated to level 2, and whenever someone gets around to looking at it something may happen. They said there's no one else to talk to until that happens or the tech shows up.
     
  20. CraigK

    CraigK (unspecified)

    1,255
    7
    Jun 9, 2006
    North of...
    I'm not sure where you're located, but this sounds like a good example of the differences you can get dealing with Comcast depending on what part of the country you're in.

    Other than trying to get my billing correct for the CableCARDs (which I'm still dealing with) my calls to Comcast have usually ended up with someone in repair that understood my problem (with lineups etc.) and was able to help me. The fact that this is the week between Christmas and New Years probably doesn't help your situation because they no doubt have a lot of people (tech support and otherwise) on vacation. If their vacation is picked by seniority it's a double-whammy because the most experienced are the ones that are off.
     

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