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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. ChiTownMac

    ChiTownMac New Member

    3
    0
    Jan 6, 2009
    Hi, we are having the same exact issue with our Tivo HD and Sony Bravia LCD. I've tried a few things, and keep coming back to Tivo since the TV works with all other components without issue!! Have you found anything out? I wonder if the HDMI "handshake" between the 2 is the issue? How to resolve this? I'll keep you posted if I find anything, and if you do find something, let me know.. thanks
     
  2. teenie1

    teenie1 New Member

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    Oct 17, 2009
    You are correct, the issue is the "handshake" between Tivo and my TV. Apparently nothing I can do about it :( Either live with the issues or switch to Comcast DVR.
     
  3. teenie1

    teenie1 New Member

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    Oct 17, 2009
     
  4. ChiTownMac

    ChiTownMac New Member

    3
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    Jan 6, 2009
    I purchased a Onkyo receiver last week as well. Have not installed it since I have to make some modifications to the entertainment unit. I'm hoping that running all my HDMI's thru the receiver might resolve this issue?? Keeping my fingers crossed and hope to try it out in the next couple of days.
     
  5. teenie1

    teenie1 New Member

    12
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    Oct 17, 2009
    Ooh...keep me posted! Hope it works.
     
  6. silypuddy

    silypuddy New Member

    56
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    Jun 4, 2007
    Minneapolis
    Does anyone in the Minneapolis area know if they are installing M-cards these days? It's been a while since I touched my CC's in my TiVo (don't ask why I'm thinking of it), but I was just wondering.

    Thanks
     
  7. jrm01

    jrm01 New Member

    2,619
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    Oct 17, 2003
    Pittsburgh
    The first thing to check with issues like this is the Audio Output setting on TiVo. It should be set to DD > PCM, not DD 5.1.
     
  8. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I doubt anyone can find an "S" card to save their life.
    ONLY "M" cards are being manufactured now.
     
  9. teenie1

    teenie1 New Member

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    Oct 17, 2009
    That helped! But when I called Tivo tech support, they checked that and made sure it was set to Dolby Digital instead of DD > PCM. Why?
     
  10. teenie1

    teenie1 New Member

    12
    0
    Oct 17, 2009
    Can someone help me configure my CableCard? We have 2 HD Tivos, one CableCard is working fine the other is not. Can I fix this on my own or do I have to call the helpless tech support at Comcast?

    Thanks!
     
  11. Smackfu

    Smackfu New Member

    27
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    Mar 15, 2001
    Naugatuck, CT
    Thanks. I'll try and see if I can get that switched.

    On cable cards: I've had some techs out to look into some line issues and they sure are terrified of cable cards. Heck, they get confused just reading the equipment list! Luckily my issue was on the internet/phone side, not with the TV, because I think they would have just thrown their hands up. I would be interested to find out how many people in this town have this setup. Would not be surprised if I was the only one.
     
  12. Smackfu

    Smackfu New Member

    27
    0
    Mar 15, 2001
    Naugatuck, CT
    But this is Comcast! I had two S cards installed just in October. Sure, they aren't being manufactured, but these have a 2006 date on them.
     
  13. LoraJ

    LoraJ New Member

    43
    0
    Mar 7, 2002
    Hi Bicker!
    I think you are on just about every message board I frequent and semi-frequent. ;)


    Santa just delivered my Series 3 HD TiVo and I am not looking forward to dealing with a Comcast installer. I wish I could just tell them I can do it myself.

    I am sure I will be back with lots of questions when the time comes, for now I am reading the pages from most recent to earliest. Hopefully I learn something.
     
  14. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    Antiques for SURE :D
     
  15. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    I'm everywhere. :)
     
  16. yunro

    yunro New Member

    6
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    Feb 4, 2002
    I have to relate my relatively painless cablecard install. Amazingly 3 installers showed up, the one scheduled to do my install another who wanted to see a cablecard install and another tech who just happened to be in my area working on another job and that turned out to be a good thing. They all said they probably only install about 2 or 3 cards a year between them all.

    The first m card turned out to be bad, which we only found out after about 20 minutes trying to get in contact with someone who knew how to authorize cablecards, it was amazing as its not just the customer who may get a rude costumer service person on the phone, the tech doing my job was actually told he would be called back by someone who knew how to authorize a cablecard, and of course he wasnÂ’t. After he made some several other calls, he was finally able to find someone who could help him out, and that is when we found out the card he brought was bad, luckily the other tech who just happened to be in the area and tagged along had an m card with him, which was installed flawlessly in about 5 minutes. In total the techs were there for a good 30 minutes.

    I have to go out of my way to praise the techs doing the job as they were probably more frustrated then me about how long the job was taking. In the end I got a working m card and can now enjoy my tivo to the fullest.
     
  17. JoeTaxpayer

    JoeTaxpayer Member

    525
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    Dec 23, 2008
    I just had a chat session.
    My town is going digital next month.

    Asked if I can self-install cable card in my TiVo. Rep said not recommended, but yes. I could swing by office and pick up a cable card. Hmmm. Did that change? My first cards had to be installed by Comcast. And experience was less than pleasant.

    Anyone know if I am going to be disappointed at the office? Can't call there first, just call center.
     
  18. muddball

    muddball New Member

    43
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    Feb 9, 2003
    Poulsbo, WA
    I was able to pick up cablecards @ the comcast office and self install. Did it a couple years ago w/ my first THD and a few weeks ago w/ my second. Takes a call to comcast during setup to activate the card, but it was relatively painless.
     
  19. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    NOT at the Office - anyone HANDING you the card is just fine.

    The RISK - is trying to get it ACTIVATED.

    NO MATTER WHAT - when you call Comcast for activation, you will
    NOT be able to talk to the SAME LEVEL person as a on-site Comcast
    tech will be able to. You will talk to an intermediate tech who accurately
    needs to copy down all the info that you give them - then that person
    needs to talk to someone else that can access the database and
    activate the card. You have two levels of people who need to get
    everything RIGHT. Also - they probably will NOT do it in real-time
    so the activation will NOT SEEM to work immediately.
     
  20. JoeTaxpayer

    JoeTaxpayer Member

    525
    0
    Dec 23, 2008
    Thank you both. I'll drive by tomorrow and roll the dice.
     

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