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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Birdman84

    Birdman84 Birdman84

    5
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    Nov 27, 2007
    I am in WV not in a city and we get all the left overs from the big city area's comcast serves. I just put in a series 3 HD Tivo and called comcast 3 times being told something different. Basically the first card was free and the first person said the second card would be 7.95 a month. the next 2 said there would be no extra charge for the Mcard which I ended up getting. A week later the bill showed up with no charge for the card but 8,$ for the second hookup along with a bunch of other stuff. I ended up going into the comcast office and they said the bill was all wrong. Took off the 8$ charge said there was no charge for the extra cable channel (she called it). It really seems no one at comcast really knows what they are doing. I have found if I call in every time whatever special I am on is about over and tell them I am going to go to sat. that they will give me another special. right now I am on digital preferred with 2 specials for 39$ plus 29$ for high speed 12 Mg Internet service.
     
  2. VikingGuy84

    VikingGuy84 New Member

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    Nov 8, 2005
    Minnesota
    Hi everyone,

    First of all, thanks for staring this thread. It truly is helpful.

    I am probably going to upgrade to a Tivo HD (currently have a Series2 w/ Comcast box). So I will need to have the CableCards installed on the new Tivo HD when it arrives. Can you all recommend things I should request/ask Comcast when I call to schedule the installation?

    Here is what I am thinking I need to do so far:

    -Tell them the CableCard installation is for a Tivo HD box
    -Ask them to be sure the tech has an M-series card (x1)
    -Request for an experienced tech (will that work?)
    -Need to do anything with account information? We already get HD channels/service.

    Thanks so much. I appreciate it!
    Jeff (Minneapolis/St. Paul area)
     
  3. joebrod

    joebrod New Member

    17
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    Sep 25, 2005
    Burbank, CA
    Is it worth it?

    I live 2500 miles away and will not be able to help him set it up. He can figure things out and do things, my concern is with Comcast, their support of cable cards and SDV.

    Is SDV rolling out there? Can he get a CC w/o a big hassle?

    He currently only has "basic cable" (analog?) and receives HD OTA. Any insights into experiences with Comcast in South Jersey (across from Philly, not the shore) appreciated.

    It would be a xmas gift to replace his series2 but is it a big box of headaches

    thanx

    joe
     
  4. jon96cobra

    jon96cobra Member

    73
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    May 24, 2006
    Northern VA
    Well Saturday the tech showed up and checked out the connection to the house and didn't tell me until he started work that he didn't have any cable cards and I will not be able to get any until Monday. Then when I called Comcast they said not until Wednesday.
     
  5. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    Probably because someone else needed two and they used four
    to get them WOKRING :thumbsdown: Welcome to the World of CableCards.
     
  6. Dec 2, 2009 #6826 of 9367
    jon96cobra

    jon96cobra Member

    73
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    May 24, 2006
    Northern VA
    What brand of Cable cards does Comcast use. I had a tech due out today but they just called me to reschedule since the supply they have are not working and they don't have any that will work. man I miss Cox. First time installed and I was off and running.
     
  7. Dec 2, 2009 #6827 of 9367
    drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    I think Comcast use Motorola exclusively and
    the OTHER Cable Companies use SA.
     
  8. Dec 3, 2009 #6828 of 9367
    macjester

    macjester New Member

    13
    0
    Feb 15, 2005
    I'm in Morgantown WV, which seems to be aligned with the Comcast Pittsburgh regional in terms of service and policies.

    I just purchased an HD. When I called, I asked if I could pick up a card (hoping that an M card would suffice and exchange TWO cable boxes - one on the TiVo S2 and one on the TV). I didn't explain this merely said I wanted a single card in exchange for two cable boxes. Clearly the CS rep knew that TiVo was involved and immediately said "you can't pick them up, only the tech's carry them, and you need two." Which implies they're S cards (or they have no clue what their talking about). I've got a service call scheduled for Monday (which is a nice $18 fee). The card cost per month is $1.99 (but since I had 4 cable boxes in the house for over 3 years, they had already reduced my additional box cost to $2.00, so I'm not really saving any additional money).

    I read on the TiVo instructions that (paraphrasing) "some cards extend beyond the unit and don't allow the door to close..." Does anyone know if Comcasts cards are prone to this (I can only imagine they are -- which will send my aesthetically-sensitive wife into a complete tizzy).

    I'll update once things are finished...

    BTW, love the HD, got Netflix streaming up and running, very impressed.
     
  9. Dec 5, 2009 #6829 of 9367
    RTPGiants

    RTPGiants New Member

    109
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    Mar 12, 2007
    Durham, NC
    My mother-in-law has Comcast basic service in the Baltimore, MD area and an HD Tivo. Recently, they seem to have eliminated all but the very basic channels from the analog tier.

    Is it possible to get a CableCard from Comcast w/o upgrading to digital service? The price jump is ridiculous between analog and digital, and she doesn't want to pay this, but she'd like to get the non-premium ESPN, Food, SciFi stuff back.

    Is this possible w/o paying for the digital tier?
     
  10. Dec 5, 2009 #6830 of 9367
    RTPGiants

    RTPGiants New Member

    109
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    Mar 12, 2007
    Durham, NC
    Tivo reboot didn't solve this, but a TA reboot did.
     
  11. Dec 5, 2009 #6831 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    It is possible, but it is not something that is required by law, so you really just need to ask and see if you can get them to agree to it. Some folks have; other folks have not. Some folks have found that if you upgrade to digital (thereby getting CableCARDs) and then downgrade a month or two later, they let you keep the CableCARDs for a fee (typically the digital outlet fee of about $8 plus the rental on the CableCARDs), while it is possible that they'll say no and insist that you return the CableCARDs.
     
  12. Dec 5, 2009 #6832 of 9367
    drcos

    drcos HD where available

    253
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    Jul 20, 2001
    Venice FL
    Motorola or Scientific Atlanta - depends on the head end. We have Comcast in Venice (Sarasota), and our head end (and cc's) are SA.
    Remember Comcast didn't build all these systems, they bought a good chunk of existing ones.
     
  13. Dec 5, 2009 #6833 of 9367
    drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    If you own a Business - would you GIVE AWAY what people really want for free.

    Can't you receive Over-The-Air Digital TV in your Area. That is FREE :)
     
  14. Dec 5, 2009 #6834 of 9367
    RTPGiants

    RTPGiants New Member

    109
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    Mar 12, 2007
    Durham, NC
    Unfortunately, she lives in Annapolis, and her OTA antenna (on the roof no less) is just out of range of just about everything due to the cliff effects.

    And as to the free aspect. You'd think there'd be something between $10/month (her basic service) and $60/month (the first digital tier).

    I guess the answer is to switch to FIOS, which ends up cheaper.
     
  15. Dec 5, 2009 #6835 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    In Annapolis, Comcast offers Digital Starter for $29.99 for the first six months.

    From what folks are implying (did anyone actually call them to find out?), they apparently don't offer Digital Economy there (which cost about $30 per month, without any type of promotion applied, here). So it isn't like Comcast hasn't thought of having a tier such as you suggest -- they've evidently determined, through their market research, that they are better off not offering it there in Annapolis, despite the fact that they will lose some customers as a result. They're evidently balancing that detriment with the benefits they derive from their current pricing plans.
     
  16. Dec 5, 2009 #6836 of 9367
    drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    Is FIOS really Cheaper or JUST SOME SIGNUP TRICK
     
  17. Dec 5, 2009 #6837 of 9367
    Buddya

    Buddya New Member

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    Jan 5, 2008
    I'm in San Francisco and my Tivo HD has not detected Comcast's channel lineup changes for their HD channels. Example: QVC was on channel 745, now its channel 719. Comedy Central is now on Channel 745 (which is what I'm interested in, not QVC...).

    I thought the Tivo Guide would detect channel changes. Tivo Support site is not helpful.

    Thanks!

    Bud
     
  18. Dec 5, 2009 #6838 of 9367
    RTPGiants

    RTPGiants New Member

    109
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    Mar 12, 2007
    Durham, NC
    Yes, I've called them multiple times, but Comcast reps don't even understand the word "analog", so it's sort of a losing battle. But, what you're saying here is consistent with them.

    As to whether FIOS is "actually" cheaper, the answer is yes if you combine phone + TV with them compared to Comcast digital + phone from Verizon.

    Additionally, Comcast doesn't offer Washington DC networks (Annapolis is basically equidistant from DC & Baltimore) unlike FIOS.
     
  19. Dec 5, 2009 #6839 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    We compared regular price-to-regular price and FiOS came out a little higher, so as long as we have a promotion we're probably going to do better with FiOS, while if we cannot get a promotion, at the service level we want (which did happen with or former service provider, Comcast), then FiOS is a little more expensive.

    Also, FiOS would not offer anything in the price-range or comparable to the service spec for Comcast's Digital Economy service (again, comparing regular prices), so if that's your chosen level of service, FiOS isn't going to be less expensive, even with a promotion, because they're not offering that level of service.
     
  20. Dec 5, 2009 #6840 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    I didn't say anything about "analog". :confused:

    If you want the service I referred to, you need to ask specifically for "Digital Economy". It is not analog service... it is digital service providing a limited set of cable channels: A&E, AMC, Animal Planet, BET, Cartoon Network, CNN, Comedy Central, Discovery, Disney, E!, Food Network, Fox News, Nickelodeon, Lifetime, Spike TV, USA, and Weather Channel. That's it.

    Again, it may not be offered where you are, or it may just be offered by request (i.e., no advertising of it), or it may just be offered if you place a service termination order.
     

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