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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. skymom

    skymom New Member

    Oct 18, 2009
    Just got a call from the Comcast technician. He doesn't have any cablecards, and has to put in a request for them, so today's scheduled visit isn't going to happen. So it looks like Comcast isn't going to make it easy for me.

    The tech was nice, he said that Comcast put the brakes on ordering cable cards, and that they are making do with what they have on hand, especially since Comcast now offers a Tivo service. I told him, it sounds like Comcast wants to make it difficult if I don't use THEIR Tivo service, and he said "I wasn't saying that", and I said, "I know you weren't but I am.." and he laughed.

    I did remind him that Comcast has to provide the cable cards per the FCC, so we'll see what happens next. I might make a stink about having to continue to pay for my Comcast DVR service since they fell down on having the cards when my visit was scheduled, I'll see if this gets resolved quickly, or whether it goes totally sideways from here...

    I've been pretty happy with Comcast so far, I hope this is a one-time aberration.

  2. Zoinks1

    Zoinks1 New Member

    Jan 20, 2009
    Hi all. I have two Tivo HD's, and had Comcast over this morning to install cablecards. Both are Motorola M Cards. I thought everything was fine, but now I realize that I am getting none of the encrypted channels. The installer will be coming back this afternoon.

    Here is what I get on Conditional Access Screen:

    Unit Address:000-00132-xxxxx-181
    Con:Yes EBCP:Yes Val:V 0x0F

    but nothing after this. According to Tivo's pdf (http://support.tivo.com/euf/assets/files/Moto_MCARD_Activ_auth.pdf), there should be more data there, including Auth:.

    Anyone have any ideas? Help!
  3. timjohnson1717

    timjohnson1717 New Member

    Oct 7, 2009
    Figured i might as well post here also. I have an original S3 (rear load cards). Got the same problem you do zoinks, with only one of the cards, the other works fine. The non working card shows channel data but no picture or sound. The conditional access screen show only the same lines yours does, the working card has everything showing.
  4. bareyb

    bareyb Under Maintenance TCF Club

    Dec 1, 2000
    Silicon Valley
    Once they got the cards paired correctly, my service has been stellar. One major problem in 3 years, and it really wasn't their fault. The underground cable in my front yard wore out and they promptly pulled a new one the next day and it's working great again. Especially cool with all the new Channels Comcast has added. :up:
  5. jbernardis

    jbernardis New Member

    Oct 21, 2003
    Princeton NJ
    My cablecard installation went without a hitch (3 units, 5 cablecards total - 4S and 1M) and the units have been operating for over two years without a problem.

    On another note, last friday I noticed a message indicating channels have been added to my lineup. When I looked, I saw that my comcast franchise (central NJ - used to be patriot media) added 86 HD channels! - I went from about 15 HD channels to 86, all without SDV. Suddenly, I am very happy with comcast my the desire for FIOS is waning.
  6. bakerja

    bakerja New Member

    Sep 3, 2008
    Anyone know if it is possible to get comcast caller id on the TIVO? I have a comcast DVR along with my TIVOHD and the comcast DVR has a really nice feature for caller id displaying on the TV. They also have software to get caller id on your computer (if you have comcast internet) and I plan to implement that but really would love to have the caller id on the TIVO.
  7. jediannie

    jediannie New Member

    Oct 26, 2009
    UPDDATE: I guess it takes calling 10 times to finally get someone who can send the right combination of signals to the card. We are now up & running & $75 poorer from a wasted electrician's visit. If they suggest an electrician, JUST SAY NO! :)

    I'm glad to have found this thread, but am no closer to a resolution. Here's our situation: Tivo & Comcast worked very well together for about 2 weeks, HD channels were visible, life was good. Over a week ago, the HD channels started to slowly leave us. Called Comcast, they sent the signal a few times and it still wasn't working, so they suggested a new card. I went to my local Comcast office (Sunnyvale - lovely people that work there, they were very helpful) got a new card, came home, installed card, and low & behold, only the basic cable channels were working. No HD, no premium, nada, zip zilch. Called Comcast again, they ended up dispatching a tech, who ran new cable and disconnected our splitter (now no other room has tv, but that's fixable). He also suggested having an electrician come out and check electrical. $75 later, no problems with electrical, except the coax cable has 70 volts on it. Called comcast again, he kept sending the signal or whatever they're doing & really was trying to help, or at least it seemed that way, and it's still not working. I'm going to see if a new card will work, if not, well, I'm not sure what to do.
    Thanks for reading my rant, any suggestion or links to what might work would be greatly appreciated.
  8. elwaylite

    elwaylite Member

    Apr 23, 2006
    Theodore, Al.
    Anyone here in the Mobile Alabama area? I'm moving back and may just use Comcast instead of Dish Network. Tivo or Moxi is a must, because I need a lot of recording space. Are any channels SDV and not able to be viewed? How do the ccards work in our area?

  9. Puppy76

    Puppy76 Active Member

    Oct 6, 2004
    What would an electrician have to do with anything? :confused:
  10. gmcc

    gmcc New Member

    Feb 11, 2006
    >$75 later, no problems with electrical, except the coax cable
    >has 70 volts on it.

    So what was the resolution for this seeming problem?
  11. gmcc

    gmcc New Member

    Feb 11, 2006
    Perhaps to investigate the 70 volts on the cable... which seems odd to me.
  12. crazi4tv

    crazi4tv New Member

    Oct 31, 2008
    Unfortunately, universal caller ID is not compatable with TiVo.
  13. crazi4tv

    crazi4tv New Member

    Oct 31, 2008

    Try this link:


    There are easy to follow troubleshooting steps along with pictures of the different screens you may need to access in order to determine what is causing your problem.

    Let us know how it turns out.
  14. gmcc

    gmcc New Member

    Feb 11, 2006
    I'm getting the idea that jediannie vanished after the "resolution" post/edit.
  15. jediannie

    jediannie New Member

    Oct 26, 2009
    Nope, I'm back. Thanks for all the info and sorry I didn't post sooner. Channels are disappearing again. I'm almost afraid to call Comcast because they really aren't fixing anything. We had every channel for 3 days and now some basic cable channels are missing & some HD channels are missing. I'm going to check the link you posted to see if anything can be resolved.

    As for the electrician, I guess it wasn't a total waste, we had a "floating" ground that seems to be fixed, but I still the think Comcast tech just wanted an excuse to leave.
  16. Nov 1, 2009 #6796 of 9367

    gmcc New Member

    Feb 11, 2006
    I do hope the link provided by crazi4tv is some help.

    And I personally don't think the electrician was a waste of money, since that voltage on your cable could possibly be a safety issue in a couple of respects including possibly someone's life.
  17. Nov 1, 2009 #6797 of 9367

    Brendon New Member

    Feb 22, 2009
    comcast charges me a dollar or two for each card but also charges me for hdtv on each card. So for me each card with hd it about $8-9 each month
  18. Nov 3, 2009 #6798 of 9367

    davidmesa New Member

    Dec 12, 2007
    ongoing problems with tivo hd w/ mcard install. had status: wait to start. per prior post, told csr to go exact order (1) Validation, (2) Initialize, (3) Hit. Voila! worked. thanks all!
  19. Nov 3, 2009 #6799 of 9367

    cheesesteak Meh. TCF Club

    Jul 24, 2003
    15 mins...
    I had a Comcast technician come out yesterday to install an m-card in my new TiVo HD. He had no idea what he was doing but got things working in the end. Took about an hour and three calls to his Comcast contact. The first cable card was bad. Good thing he brought two. He'd never worked with cable cards before. Part of the problem was communication. At first, I wasn't getting hi-def channels. The Comcast person on the other end of the line thought I was adding the TiVo HD to the boxes I already had, not replacing the Comcast HD dvr. I got the hd channels once that was sorted out.
  20. vermaport

    vermaport New Member

    Nov 10, 2009
    Seattle, WA
    I'm at the same screen. The Val changes periodically. Both TiVo and Comcast support are stumped; a Comcast tech left just after trying 4 different CableCards, all with the same result. TiVo's sending a replacement unit because they can't think of anything else to do.

    Here are the things TiVo asked the tech to try (all unsuccessful).

    1. Try other CCs.
    2. Switch CC to slot 2 to "clear out" pairing information, switch back to slot 1, hit CC again.
    3. Power cycle TiVo, hit CC again.
    4. Repeat Guided Setup, hit CC again.
    5. Blow into CC like a Nintendo cartridge.

    I highly doubt the replacement unit is going to make a difference. I think TiVo is incompatible with the firmware on this batch of CCs:

    Manufacturer: Motorola
    FW Version: 03.31, 02.65, 03.25
    HW Version: 0469927002

    Anyone else have this version of the Motorola M-Stream card (CableCARD Menu->CableCARD(tm) Status)?

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