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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. pdhenry

    pdhenry Safety Pin

    17,232
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    Feb 27, 2005
    PA
    IME, if you don't have the channels before the installer leaves you won't have the channels 24 (heck, 48) hours later.
     
  2. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    Dec 3, 2000
    Long...
    Yep, very bogus. It rarely... I mean really rarely... ever takes more than a few minutes for the data they send to authorize the card to make it to the card if the device is on at the time it's sent.

    If they weren't working within a few minutes of the installer getting the headend to send the authorization info, they're not going to work no matter how long you wait until somebody causes the correct information to get sent. That *may* happen on some systems through a nightly review of account settings/changes that could possibly correct things that are wrongly configured, though that could never catch issues such as not having the right ID info for the CableCARD or receiver info in the proper fields.

    In other words, unless you call and get someone smart enough to fix whatever the original tech did wrong, no amount of waiting is going to make it work.
     
  3. instinct

    instinct New Member

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    Sep 9, 2009
    Yesterday, I replaced my existing TiVo Series 3 with a the new HD XL model. I removed the two Cable Cards from the Series 3 and inserted them into the HD XL. The setup completed successfully, however after a few minutes of verifying if all the channels were functioning, I discovered that when I tune to handful of HD channels (recently added by Comcast in my market), I get the black/grey Cable Card screen instead of the programming.

    Would this indicate a pairing issue with those channels? If so, can this be resolved by a phone call or would a tech have to come?

    Thanks!!
     
  4. instinct

    instinct New Member

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    Sep 9, 2009
    Hi,

    I recently acquired a TiVo HD XL, and I was wondering whether it would benefit me from replacing my existing two S-Cards with one M-Card instead.

    Thank you again!
     
  5. BillWilke

    BillWilke New Member

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    Nov 6, 2007
    Crossville, TN
    Yeah, bogus. Try a ReStart of the Tivo; mine seemed to require one after the CC was authorized.
    If you're talking about channels above digital starter, they could have the billing codes messed up on their end.
     
  6. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    Dec 3, 2000
    Long...
    While there's some exceptions -- all when certain encryption features are turned off on channels which certain happens, but you can't and shouldn't count on it -- you cannot just move CableCARDs around without providing the service provider with the identifying numbers of the CableCARD and the host device/slot it's plugged into.

    All this *can* be done over the phone, *if* you can get someone over the phone who can do it... which generally is the real problem. The people that really do this are those a technician would talk to at the head end, so if you can get a CSR to get through to them, they can deal with it. But that's often a big if when you cold-call into the CSR's. Usually they'll insist on a truck roll. If there's any real hope of getting someone on the phone who can do it without a truck roll, it'd probably be during regular business hours.
     
  7. selfee

    selfee New Member

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    Sep 27, 2007
    Had a truck roll this morning to install cards in a new TiVo HD. Shockingly, it wasn't completed properly. Here's my situation:

    Current hardware: Family room HD box has 2 s-cards; bedroom has an m-card (Both are TiVo HD boxes; Family room is Weaknees embiggened, bedroom is off-the-shelf.)

    Wiring situation: Family room is on the ground floor right next to the outside connection, bedroom is on the opposite side of the house on the second floor

    Programming: I don't know the exact name of the tiers, but I get all the "regular" digital & HD stuff (BBCA, Food, Discovery, Syfy, etc.), plus the digital sports package (NFL network, Fox soccer, etc.), plus HBO and Cinemax.

    Location: Lower Bucks County, PA (northeast burb of Philly)

    New hardware: Trying to set up another off-the-shelf HD box in the basement. Box is about midway between the other two, in terms of distance from the outside cable connection.

    Today's events: Installer shows up with two s-cards. No extra cards. Hopes not completely crushed, but I wish it had been an m-card. The m-card install went more smoothly than the other one.

    Installer says he's never done this before. Hopes nearly flattened.

    He goes through the instructions and despite being behind schedule, doesn't try to rush the process. He loses his cell signal just after giving the back-office processor the last set of numbers from the second card. Brief hope that the processor may have actually done her job and completed the authorization. Ha!

    He calls back and is on hold for an unsconscionable length of time. Tries to tell me he needs to leave for his next appointment. (He's been here about 50 minutes after showing up 15 minutes after the end of his window.) I acknowledge it's not his fault but convince him he can't leave us hanging just because his prior job ran long. He stays and eventually gets through to the processor. (not sure if it was the same one, she was certainly as surly as the first one)

    More back & forth, and eventually both cards appear to pair and auhorize. Hopes springs but is soon crushed flat when we try HBO/Max channels. Neither card works on those channels, although both of them get every other channel just fine, including the HD channels and digital music.

    Nothing wrong with the original two boxes, so it doesn't seem like they've screwed up our account.

    We restarted twice while the installer was here, plus another time after he left. It's been about 5 hours since he left.

    The installer said that he'd escalate the issue and have them send someone as soon as possible, supposedly quicker than if we called ourselves. They're claiming the cards may be bad.

    Current behavior: When I tune to any HBO or Max channel, the screen either stays completely black for a couple seconds, or it shows a quick flash of the programming, then it goes to the black/gray Cablecard screen. When I clear the CC screen, the channel is all black.

    When I go to a new digital channel for the first time, I get the same behavior, but when I come back to the channel, it's working fine.

    When I try a channel we don't get, like SHOW, same behavior, but never a flash of the programming. This makes me think that the cards are trying to authorize HBO/MAX, but something isn't working.

    Questions:
    1) How likely is it that the cards are bad? Given that they're both behaving in exactly the same way, I'm thinking it's not likely, but I'd appreciate any insight.

    2) I tested signal strength and was getting between 85 and 89 on all channels, including HBO/MAX. This makes me hopeful that the wiring and location inside the house are fine, but again, would appreciate any comments.

    3) Any info from the status screen or other screens that I should post to help diagnose the problem? Anything else to consider?

    Thx in advance for any help.
     
  8. rscheek

    rscheek New Member

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    Mar 30, 2005
    Roswell, GA
    I'm in Roswell, GA. So I see all the new HD channels in my guide even though I did not pick World of More, but Comcast Digital during setup. I get the chennels I'm supposed to exc ept that most of the time the HD channels say "programing to be announced" in the guide. This is causing me to miss shows on the HD channels that I would like to record.

    Has anyone else experienced this or seen it?

    BTW Love my new Tivo HD. It's my 4th Tivo and I started with the Sony.
     
  9. dpierce

    dpierce New Member

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    Aug 7, 2009
    in memphis they are charging me $35 install and $3 a month but i am getting pixalation ont he HD channels dont know if the HDD is going bad or what
     
  10. bicker

    bicker bUU

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    Nov 9, 2003
    Georgia
    Because then suddenly everyone thinks that they're a little more savvy. :rolleyes:

    Maybe they can have a twenty question quiz you can take, drawn from thousands of questions a first-line tech would be expected to be able to answer about cable service, and if you get more than fifteen correct, they let you skip to the second-tier support queue. :)
     
  11. singidunum

    singidunum New Member

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    Jul 14, 2005
    Yesterday I got my two TivoHDs (to replace two S2STs - 5 and 4 years old). I went to the local Comcast office (Sunnyvale, CA), picked up two M cards, installed them, called to pair them and got nowhere. After the second call and re-sending the signals one of them started working, and I was advised by Comcast phone support to go and get a different card for the other one, which I did this morning.

    Tonight I put the card in but when I go to Cable card config it says "Your cable provider has provided no info ..." and there are no menus, no Host ID or Data ID. I called comcast support and they took the info (Host and Data ID) which I wrote yesterday and paired it up with the new card, but still nothing happens. Tivo recognizes that there is an M-card in the slot, but has no info about it

    I am wondering if this new card is bad (it looks like it has been physically bent a little bit) or if I need to do something like re-run guided setup. Will HostID and DataID which I got when trying to pair with a different card yesterday still be valid ?

    Any advice ? Otherwise I will have to wait for an appointment which is 10 days out out
     
  12. jludman

    jludman New Member

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    Aug 13, 2005
    I have the $99 bundle, and 2 months ago the we_can_help people had me return their DVR, so that I could avoid the $6.95 add'l outlet charge. While the next bill was nearly indecipherable, it appeared that that charge was gone. It came back on yesterdays bill. Now, I have a tech scheduled to come out and give me an M-card instead of my 2 regular cards, just so that I can have a slightly better argument that I really only have 1 TV.

    Where can I sign up to help with a class-action lawsuit? It seems impossible to avoid being charged $7 to have a TiVo. Maybe I can get a job with their tech-support and steal incriminating documents or something.
     
  13. bicker

    bicker bUU

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    Nov 9, 2003
    Georgia
    You just need to talk to the right person. Calmly and politely work your way up the ladder to someone who will understand that you have only one digital outlet, and you won't be charged for an additional.
     
  14. jludman

    jludman New Member

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    Aug 13, 2005
    I actually got the direct phone # for the regional manager in charge of my area, who said he couldn't do anything about my bill. You're right, no use arguing with people once they say they don't have the keys to adjust my bill. Lost it a little last time on the phone, and told them if after I get my m-card they keep charging me for extra outlets, I'll have to take them to small claims court...
     
  15. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Good luck with that. :rolleyes:
     
  16. yukit

    yukit Member

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    Jul 23, 2005
    I believe the hostID stays the same, but not sure about the dataID.

    I would try another m-card if they let you exchange the card. I find people at Sunnyvale office are reasonable with requests. I also needed a 2nd card to pair my first TivoHD.

    If that does not work, I would suspect that your Tivo maybe faulty, or the signal on the coax cable maybe too noisy. You may need a truckroll to have their tech measure the signal strength.
     
  17. singidunum

    singidunum New Member

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    Jul 14, 2005
    Thanks, I exchanged the card this morning and the third time was indeed the charm. HostID was the same, but DataID was different.

    Yes, Sunnyvale office indeed has very reasonable people - much better than the lottery you enter when you call phone support. One guy on the phone yesterday insisted to give him the serial number of my Motorola box into which I am putting the cable card ?!?! When I re-re-re-stated that I need the pairing for Tivo he had to call his supervisor because he was not aware of that and then kicked me to the next support level.

    But all's well that ends well :)
     
  18. leeble

    leeble New Member

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    Sep 14, 2009
    I'm in Chicago and have Comcast Basic Cable. I'm getting cable cards tomorrow, I have a new TivoHD - do I need 2 cable cards or just one? Also, do I need to upgrade my service or will they send the Basic in Digital once I have the cards in?
     
  19. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    You need (2) S-cards or (1) M-Card. I'm sure your TiVo Manual says that.
     
  20. scotttc2000

    scotttc2000 New Member

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    Apr 14, 2009
    Get 1 card. Comcast will charge you for each card. I have the M-unit no issues.
     

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