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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 8, 2009 #6701 of 9367
    michael new

    michael new New Member

    129
    0
    Jan 12, 2006

    Hey CraigK if I could ask what is the policy in Seattle? I live in Everett and their policy here is to charge $1.79 for each cable card and on top of that a $5.10 charge for each outlet. I thought the whole idea of the cable card was to save on costs and not have to rent a cable box and you were just renting the cable card?
     
  2. Sep 8, 2009 #6702 of 9367
    gamndbndr

    gamndbndr New Member

    48
    0
    Jul 3, 2007
    Marietta, GA
    Comcast is definitely up to something. While we were away for the weekend everything recorded fine up until 11 AM on Monday, then things appeared to get flaky. Reason I looked was that at 7 PM neither of the cablecards would pick up anything, however the analog, Motorola box and new digital boxes all worked OK. Went to bed. Overnight the TiVo recorded 1 HD and 1 standard program, but one of the cards wasn't picking up any channels, plus none of the HD channels were working. Then, after 2 hours, both cards and the HD channels were all back.

    ACK! I think the rule is going to be "sleep on it" before calling them. When I tried calling last night the recording said "high call volume" and "there was a technical error" and disconnected.
     
  3. Sep 8, 2009 #6703 of 9367
    SheliaP

    SheliaP New Member

    20
    0
    Jul 29, 2005
    Well- I got my truck roll (supposed tobe free) He was an hour late- but HEY- he knew what he was doing. TivoHD was ready..stuck in the cablecard, did a coupple things- Iwrote down serial numbers etc while he was doign his thing. he called someone at comcast- didn't like what she was saying- called someone else, who had him go through a couple of things.

    While we were waiting- he said he got a new person the first time who wanted to do things the long way- called another, and she got him through in a couple of minutes. he was gone in less than 30 minutes. everything works great.

    Obviously what I see written is true- he had 2 cell phone-devices- and they are what he calle don and got called back on. So I believe it has to be a certain phone number the tech is calling from.

    now to wait and see what the bill has on it for all of this. I have not activated anything else
     
  4. Sep 8, 2009 #6704 of 9367
    gamndbndr

    gamndbndr New Member

    48
    0
    Jul 3, 2007
    Marietta, GA
    Came home from lunch, no HD channels but both cards are showing the <100 channels. Called Comcast, went through a couple of people, turns out the equipment info on their records no longer matches my cable card info - and this is a box that has been in use over 2 years! They are currently working on updating my system but it appears whatever they are doing in the background to upgrade the digital channels must be muckamucking with the account information. Perhaps it's the addition of the digital converters elsewhere in the house that made the problem?

    If I didn't love TiVo so much I wouldn't go through all this headache.
     
  5. Sep 8, 2009 #6705 of 9367
    michael new

    michael new New Member

    129
    0
    Jan 12, 2006
    So I just got off the phone with someone from Comast.cares and was told this, the $ 5.10 charge is for a Comcast Cable Card, the remaining 1.60 is for a Tivo Series 3 Comcast Cable Card, huh? Whats the difference you ask? Nothing Comcast believes a Series 3 requires 2 cable cards not one M card and therefore charge you twice.

    Comcast is a joke, how can they charge that much fir a cable card? They really get you where it hurts, in my area Comcast service is cheaper than Fios(even if I could get Fios) so really they can charge whatever they want. it sucks as posted above the whole idea of cable card was to eliminate the cost of leasing a converter box and now we get screwed anyway and pay the same fee as a converter box.
     
  6. Sep 8, 2009 #6706 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    Series 3 DOES require two cable cards.
     
  7. Sep 8, 2009 #6707 of 9367
    michael new

    michael new New Member

    129
    0
    Jan 12, 2006
    No...it does not I have four of them all with single M cards
     
  8. Sep 8, 2009 #6708 of 9367
    CraigK

    CraigK (unspecified)

    1,255
    7
    Jun 9, 2006
    North of...
    Comcast did an "account review" last month for my account. I haven't got this month's bill to confirm the changes yet, but I called a CSR to ask how my bill would change.

    I was only paying $1.60 for the cable card in my Tivo HD. I also have a set-top box which comes as part of the digital package.

    They are going to charge me $5.10 as an additional outlet for the TiVo HD, but the first cable card is included with this outlet fee. My bill will go up $3.50. If I had an original Series 3 the second card would be $1.60 a month.

    I asked what would happen if I turned in my set-top box and they told me that then the CableCARD would be included with my digital package price.

    This confirmed the way I understand their pricing on TiVo's and CableCARDs. They want to charge you an additional fee for each digital outlet so you only receive the channels you pay for and this is a way to control that. With each digital outlet you receive either a set-top box (or in our case a CableCARD) as part of the outlet fee. You can get limited channels on other outlets using a DTA (like with your Series 2), but not everything you subscribe to.

    If I add another TiVo HD, I would expect it to be an additional $5.10 a month for the outlet fee which includes the CableCARD.

    Comcast is raising their rates in Washington in October and I'm not sure if that includes outlet fees and CableCard fees for just channel package prices.
     
  9. Sep 8, 2009 #6709 of 9367
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    No, you don't. You have 4 Series 3 TiVoHD's with single M cards. TiVo's naming scheme is messed up. An original Series 3 requires 2 cards - it has the LED display that tells you the name of the show being recorded, and had a list price of $699 when it was being made (it's been discontinued for quite a while). The TiVoHD is in the same line, but can use M cards. If you don't ever refer to a TiVoHD as a Series 3 you'll be much better off!

    Nobody has ever gotten an original Series 3 to work with a single M card (and use both tuners at once), and TiVo has said they have no plans anymore to get M cards to work. If you have an original Series 3 fully working with a single M-card, that's very big news.
     
  10. Sep 8, 2009 #6710 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
  11. Sep 8, 2009 #6711 of 9367
    x0lliex

    x0lliex New Member

    3
    0
    Aug 31, 2009
    Take a look at his signature, he has 4 series 3 TiVo HD units. Tivo HD units work with a single M-card and are still a series 3 TiVo. As the previous poster CrispyCritter said, the original series 3 with the LED display on the front is the one that requires 2 cablecards.
     
  12. Sep 8, 2009 #6712 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    Did you click on the TiVo Link in my POST?

    I'm not saying they don't work - you actually have to read
    the fine print. The Link on TiVo FAQ page leads Comcast to
    believe you need two cards - which you may or may not
    need depending on a bunch of variables. I can not blame
    Comcast for having the wrong Info. They are not going to
    read the fine print and check on the Version of TiVo SW!

    I think TiVo should update their own webpage to make it CLEARER.
     
  13. Sep 8, 2009 #6713 of 9367
    dswallow

    dswallow Save the Moderatоr TCF Club

    50,978
    32
    Dec 3, 2000
    Long...
    Actually that's how many of the franchises place it in their billing system... the "TiVo CableCARD" is really nothing but a second CableCARD to go along with the first one that's part of the additional outlet fee. Consider it just a bookkeeping mechanism they use to identify it as a second card in one device vs. another device (meaning another additional outlet fee would be due).

    So the $5.10 is an additional outlet fee and includes (1) CableCARD. The $1.60 is a second CableCARD for the same device.

    Now if your device (aka TiVo receiver) only needs one CableCARD then you would not have the $1.60 additional charge for the second CableCARD, but you would still have the $5.10 additional outlet fee... unless the TiVo were your only outlet, then that fee (your first outlet) is actually built into the digital package price.

    If you have a TiVo HD or HD XL model, not an original Series 3, then you only need one M card, and should only pay for one CableCARD... basically in your case, the $5.10 additional outlet fee (presuming that's your second receiver, of course).
     
  14. Sep 8, 2009 #6714 of 9367
    x0lliex

    x0lliex New Member

    3
    0
    Aug 31, 2009
    I don't know what you mean? The TiVo page you link to is for the old series 3 model, the one with the LED screen, that one always requires 2 cable cards for 2 tuners. The newer TiVo HD is the unit that only requires 1 M-Card or 2 s-cards. If you look on the TiVo website you will see a different article for the TiVo HD which has the information for the TiVo HD model.
     
  15. Sep 9, 2009 #6715 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    That is the POINT I was trying to make.

    TiVo HD - I own one - only needs one card.

    TiVo HD and TiVo HD XL are not Series 3. They are what they are.

    The original reference question is about the Old Series 3 needing two cards.
     
  16. Sep 9, 2009 #6716 of 9367
    dswallow

    dswallow Save the Moderatоr TCF Club

    50,978
    32
    Dec 3, 2000
    Long...
    Just to add to the confusion, they are referred to as Series 3 models on the box itself, and I would expect the same occurs in the manual.

    It's a shame TiVo couldn't at least use clearly identifiable numbers for their models so we wouldn't have to say things like "original series 3" or "Series 3 with the OLED display" to ensure an unambiguous reference.
     
  17. Sep 9, 2009 #6717 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    AMEN - most other manufacturers at least come up with different model numbers
     
  18. Sep 9, 2009 #6718 of 9367
    drcos

    drcos HD where available

    253
    0
    Jul 20, 2001
    Venice FL
    So the problem (again) is Comcast. Why not have a different support number for those of us who are a little more savvy? Several times I have prevented a truck roll by being lucky enough to talk to the right people on the other end of the phone. But it's hit or miss.
     
  19. slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    They do - in my case, it's the senior VP for Comcast ops Atlanta region. One call to his exec assistant (a very sweet and understanding gal) and I get to the right person within a day or two. Probably not what you wanted to hear, but it works for me. Try googling some phone numbers - consumerist.com is also a good place to look.
     
  20. Need2Know

    Need2Know New Member

    2
    0
    Dec 27, 2006
    So, the cablecard installer says the Mstream card is installed properly, subscribed, paired and validated, and even I can see that Val = V.

    He says that the channels that are grey should come in over the next 24 hours. Is that bogus or what?

    Thanks.
     

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