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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 2, 2009 #6681 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    Yes, but are the channels actually available (i.e., did Comcast turn them on for good?) If they did, you still might need to rerun guided setup.
     
  2. Sep 2, 2009 #6682 of 9367
    DHP

    DHP New Member

    13
    0
    Dec 8, 2006
    I have a question similar to nrnoble earlier as it relates to billing. I have two Series 3 Tivos with two cable cards each. Given the FAQ, I am appropriately NOT being charged for the first cable card and am being charged $1.50 for an extra cable card in each Series 3 Tivo. However, I am being charged a "digital Additional Pkg" charge for "digital additional Service on 4 digital converters and 4 remotes" for $19.95 per month. So in essence, I am paying $11.48 per tivo. I would think I should only be charged for 2 outlets which would be about half of that.

    I got on the phone with the CSR who basically said it doesn't matter, you are charged an additional outlet fee for each cablecard regardless of where it resides. Before I send an email to the comcast "we-can-help" I want to confirm with folks here that I should be paying for 2 cablecards and 2 outlets.

    thanks
     
  3. Sep 2, 2009 #6683 of 9367
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    At most. Many Comcast franchises are cheaper - in my area I would be paying $6.99 for an additional outlet (the second TiVo) and that's it. The cablecards are free (well, bundled into the additional outlet fee).

    If the two Series 3 are your only digital outlets then the national policy seems to be you should pay an additional outlet fee for the second TiVo, and a small fee ($1.50) for the second cablecard in each of the two TiVos.
     
  4. Sep 3, 2009 #6684 of 9367
    JPBOSS

    JPBOSS New Member

    16
    0
    Mar 8, 2007
    I'm in Conyers and I wasted almost 2 hours of my life last night running through Guided Setup for nothing. The new channels did show back up when selecting Comcast World of More but they are BLACK/No picture. So I re-ran GS again and set back to Comcast Digital. Hopefully this will save some of you other poor souls the hassle.:thumbsdown::thumbsdown::thumbsdown::mad:

     
  5. Sep 3, 2009 #6685 of 9367
    bakerja

    bakerja New Member

    44
    0
    Sep 3, 2008
    The nightmare starts again. I have gone a complete year without a hitch with comcast. Tonight I decided to take advantage of a 9.95/month special for upgrading from digital basic to digital everything except premiums. Comcast rep sent "the signal" and I got a lot of the new channels however the whole encore package is missing. I called back, rep says I'll send "the signal" again. That's all she could do. Had to schedule a truck roll. I just know what is going to happen when they arrive.

    I can't believe that this technology is as hard as they make it and I can't believe how long it has been a nightmare!

    Wish me luck.
     
  6. Sep 4, 2009 #6686 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    Sounds like the same problem I had when I lost the Encores. They recently CP'd some channels and you need to make sure that your card's Data ID matches what they have in their system. Unfortunately, I don't think their frontline reps can do that, but that's what is required to get access to the CP'd channels.
     
  7. Sep 4, 2009 #6687 of 9367
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    Yes, that happened with me two weeks ago - Encore channels went missing. Scheduled a tech roll, he came out, said he'd been doing a lot of them, and proceeded to just call in the numbers (I had the numbers all ready for him) and everything worked. So they know what they're doing a lot more than they had in the past, at least in my area.
     
  8. Sep 4, 2009 #6688 of 9367
    bakerja

    bakerja New Member

    44
    0
    Sep 3, 2008
    Seems like this could be accomplished over the phone without a truck roll.
     
  9. Sep 4, 2009 #6689 of 9367
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    You would think so, wouldn't you?

    But Comcast in our area won't open up the back-end phone numbers to either customers or their own front-line reps. I would hope that would change now that they are finally enforcing pairing. (I've been running with incorrect pairing info since 2006 - and it hadn't mattered up until now.)
     
  10. Sep 4, 2009 #6690 of 9367
    mattack

    mattack Active Member

    20,750
    4
    Apr 9, 2001
    sunnyvale
    Well, technically, they turned off the analog versions of the channels.

    Now, the digital channels (except for the versions of the OTA channels) are possibly(*) also encrypted.. but the main reason for them being 'black screens' now are the loss of the analog stations, shown by your mention of getting cable cards.

    (*) If you can get the channels with the basic free "DTA" from Comcast, apparently that means that they might not be encrypted.. but there was other news that some of the new DTAs can do encryption too... but this whole paragraph is way tangential info.
     
  11. Sep 5, 2009 #6691 of 9367
    x0lliex

    x0lliex New Member

    3
    0
    Aug 31, 2009
    Just wanted to share my experience with Comcast and my new HD TiVo. All I did was go down to the San Jose Comcast Center, pick up an M-Card a couple of days before my TiVo was delivered. On the day it arrived I popped the card in the TiVo, called Comcast, and they activated the card in less than 5 minutes. All channels come in, including Showtime HD and HBO HD. The TiVo is my only device so I pay $0 for the cable card with no HD access fee or outlet fee. Have already activated lifetime subscription for $288 (ebay with 15% bing cashback) so it won't be long until I break even with the Comcast HD-DVR charges ($15.95 in this area).
     
  12. Sep 5, 2009 #6692 of 9367
    rickeame

    rickeame New Member

    86
    0
    Jan 3, 2002
    I'm going out of my mind with this one -- I live on the eastside, and I have two choices in guided setup for Comcast: Comcast or Comcast King County Jerald.

    Either one gives me these channels in the 700 range that format like:

    700 2 MGMHD

    And then I get zero guide data because of that "2". They don't come out normal. I can tune to them, but no guide data.

    I'm not sure what to do at this point. I've tried both comcast choices, with the same result.
     
  13. Sep 6, 2009 #6693 of 9367
    bakerja

    bakerja New Member

    44
    0
    Sep 3, 2008
    Comcast tech came out saturday as scheduled (first call of the day). It took the guy all of 5 minutes to call the dispatcher and get my cable card authorized for the encore pack. I asked him why they couldn't take care of it on the phone, he said they should have been able to.

    Oh well, I'm good until I make another subscription change!:p
     
  14. Sep 6, 2009 #6694 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    The problem with Comcast and letting the Customer read off
    the numbers to the person who can enter them correctly is:

    Comcast will NOT let a Customer talk to the Authorized person.
    The Tech not only calls a Special Number - but even if you had
    the special number - they only let Comcast REGISTERED Cell
    phone numbers get through. They use Caller-ID to block the call.
     
  15. Sep 6, 2009 #6695 of 9367
    zand94

    zand94 New Member

    86
    0
    May 20, 2002
    Central PA
    Ok here's the deal

    Just moved to a new location - had FIOS at old location - cannot get at new location for 90day (something about an MDU upgrade needed) so going with comcast until then

    NEVER HAD PROBLEMS BEFORE!! (with comcast or fios)

    Saturday - installer comes out - tests signal at the walljack - good - tests signal at the end of the 4 way splitter good

    connects cable modem first - good
    puts in cable cards in all 3 tivoHds - registers them fine - contacts local office and gets cable modem setup first then reads off cc serial #s - but the guy on the other end sends a hit and hangs up before anything else can be done (host id and all that)

    installer calls back - gets another person - they say 1 serial in a cc block the others are in STB blocks - she removes everything and reenters all information properly - sends hit - no channels and not seeing anything that looks proper on the network and conditional access screens on any of them
    I restart 2 tivos and repeat guided setup on the 3rd - office person ends call while waiting

    after wait no channels - call back in - they have not mapped the cable cards to the proper head end - the guy in the office rebuilds the account and gets all the info again and sends the hits out - this guy knows his stuff and is telling the tech at my apt which screens to be on and what to look for - hits not coming through it seems - he gets 3 or 4 more people in the office working on it - they delete the setup entirely and rebuild it from scratch - send hits - no go - new splitter outside put on - new splitter inside put on - and an amp - no gos on all options

    i call tivo cable card line - go thru screens and am told that the cable cards are bad - we're at 3 hours in now - and the tech reschedules for sunday (today)

    Sunday - tech comes in with 5 cards - we put in 3 and they all show up properly - he calls in and gets a guy on the phone that's dealt with tivos quite frequently - - he looks at everything that was done sat night and finds that they put it on as 1 primary digital outlet with 2 extra cable cards - instead of 3 digital outlets - he rebuilt account the proper way (and I had told them before it should be listed as 3 digital outlets) - and sends hits - no go on the tivo ccs -

    I call into the tivo cc help line again - and get confirmation that the hits to activate/pair the cards arent getting through. we've removed the cable modem, removed the coax amp and still no go

    In anyone's experience is there anything else I can have them try when they come out next saturday or that I can try myself then make a phone call to the national comcast support number.

    ANY help would be appreciated -

    Thanks - Alex
     
  16. Sep 7, 2009 #6696 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,979
    32
    Dec 3, 2000
    Long...
    Best thing to do is simply contact the ComcastCares group and let them come into your local office from corporate and get somone who knows what they're doing to work on your account configuration.
     
  17. Sep 7, 2009 #6697 of 9367
    heed316

    heed316 New Member

    12
    0
    Jun 17, 2008
    Brooklyn, MI
    Since when has comcast counted a single MCard as two cablecards. They have apparently been charging me an extra 1.50 a month for a while now, under the guise of saying it was a change of service charge. I contact them via chat and they tell me this:

    Wingielyn>With the Tivo, it will actually require a dual card.
    Michael>Yes, it has one MCard in it.
    Wingielyn>That is why there is an additional charge of $1.50.
    Wingielyn>The first cable card is free, while the second will require an additional charge.
    Michael>There is no second card though. There is only one card.
    Michael>I have one MCard.
    Michael>The TivoHD only required one MCard
    Wingielyn>In which one MCard is equivalent to 2 cable cards.
    Michael>That's like saying one HD Box is really 2 because it has two tuners. The Tivo is the same thing.
    Michael>It has one MCard that gets two streams, as opposed to two SCards that each get one stream.
    Michael>I am renting only one cable card.
    Michael>It shouldn't matter that it gets two streams, it is one card.
    Wingielyn>The one MCard is equivalent to two SCards.
    Wingielyn>You can confirm this information as well with the local office.
    Michael_ > I was told when I signed up that a MCard was included in the additional outlet fee.
    Michael_ > They said if I had to use 2 MCards, I would be charged the 1.50, but since we only had ONE MCard, there was no cable card fee.
    Michael_ > Why is a single cable card counted as two devices, when a single HD box that does the exact same thing count as one?
    Wingielyn > One moment Michael, let me check on a bit further about that.
    Wingielyn > Let me get back to you in 2-3 minutes.
    Wingielyn > Thank you for your patience Michael.
    Wingielyn > I did check on your concern and was able to get the very same information.
    Wingielyn > That if you have an MCard there will be a $1.50 charge since this is for multiple streaming.
    Wingielyn > And it is equivalent to 2 cable cards.


    ...Is this true? When I signed up this was most definitely NOT the case!
     
  18. Sep 7, 2009 #6698 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,979
    32
    Dec 3, 2000
    Long...
    No, it's not true in any Comcast market. Contact the ComcastCares group and explain your problem.

    http://twitter.com/comcastcares
    We_Can_Help@cable.comcast.com
     
  19. Sep 7, 2009 #6699 of 9367
    CraigK

    CraigK (unspecified)

    1,255
    7
    Jun 9, 2006
    North of...
    Not true in the Seattle area.

    Where are you located? Other Comcast/TivoHD users in your area can chime in on how they're charged.
     
  20. Sep 7, 2009 #6700 of 9367
    heed316

    heed316 New Member

    12
    0
    Jun 17, 2008
    Brooklyn, MI
    I plan on it. A bit too annoyed to do it at the moment, but hopefully they can take care of this useless charge.



    I'm in Brooklyn, MI (just updated the profile). AFAIK, this isn't the case here either, and I just happened to notice a 1.50 change of service charge on my bills when I had no change of service. Come to find out that the "change of service" was the cable card fee! Argh...
     

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