1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Aug 9, 2009 #6641 of 9367
    astrobuf

    astrobuf New Member

    4
    0
    May 2, 2007
    I just finished fighting my through a TiVo HD install on a COMCAST NEtwork. Took three trips from COMCAST's tech to get the CAbleCards to work properly, but they got it done.

    I remain confused on one point: COMCAST On Demand. COMCAST's Customer Service staff told me that it would work once the CC's were installed. As far as I can tell, there is no way to get to the On Demand Screen. Any ideas how to do it?

    Astrobuf
     
  2. Aug 9, 2009 #6642 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    OnDemand is not available to third-party CableCARD devices, only to Comcast receivers.
     
  3. jcddc

    jcddc New Member

    24
    0
    Sep 20, 2006
    You were exactly right. The service rep came this morning, read off the numbers on the cable card screen to someone, and now I have HBO. He volunteered that, a few years ago, single-stream cable cards wouldn't work if the pairing information was entered into Comcast's system.
     
  4. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    Magic Number Reading works every time :p
     
  5. hillstrubl

    hillstrubl New Member

    40
    0
    Aug 10, 2006
    This is so unbelievably annoying,
    I just lost all the HBOs, Starz and intermitently lose HD channels. I've tried to have them "send the signal" (God i hate that term) to the M-card several times to no avail. I have the DC comcast direct number (2026355611 for anybody who needs it) but they have no idea what i'm talking about and just want a truck to come out. What specific screen on the cablecard diagnostics do they need the numbers from?
     
  6. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    Sounds like the same problem I had - they implemented copy protection and if your card's data ID does not match what's in their system, none of the CP'd channels work. When you see the cablecard screen telling you to call your provider after you tune one of these channels, it's on there. The problem then is that apparently their frontline reps cannot change it in their system, and you can't talk to the right person that can.

    So they roll a tech to change the card, because he can get to the right person.

    Eventuallly.
     
  7. hillstrubl

    hillstrubl New Member

    40
    0
    Aug 10, 2006
    thanks, i just forwarded the info onto wifey who's there with the comcast guy now
     
  8. mchief

    mchief Morey

    334
    1
    Sep 10, 2005
    Alexandria, VA
    One small step.. Just had a second TivoHD install with M-Card. Longest part was a firmware upgrade that took 15 minutes. After that 3 minutes to call in the numbers and all is well. Actually had a tech that knew what he was doing. While waiting for firmware he was taking calls from other techs helping troubleshoot. I asked him about the billing system and the order in which things are entered. He said that was not the problem. How the various items are ordered makes no difference. The problem is rate codes being assigned to a new cable card that do not agree with the billing system rate codes. And all cable cards must have the same rate code. He did double check the rate codes with his phone contact before reading the host ID. All worked as advertised. This is Alexandria/Arlington VA YMMV.
     
  9. Stone1555

    Stone1555 ./1337

    67
    0
    Dec 19, 2008
    just to add to the confusion the rep can send a hit before they roll a truck and that can also change the data id. so its putting it in correctly and sending the correct hits
     
  10. hillstrubl

    hillstrubl New Member

    40
    0
    Aug 10, 2006
    tried that several times, by 3 different reps was told "we're not allowed to change the cable card serial numbers" "I don't know how to change the data id, and nobody else here does either" and "we don't provide cable cards, I don't know how you get it"
     
  11. nrnoble

    nrnoble New Member

    242
    0
    Aug 25, 2004
    I started reading this thread from the beginning, then after I about 5 pages I realized that there are well over 220 pages, so I have skipped to the end; no doubt I have missed a lot of very good info.

    I have no problems, but I am looking for advice.

    I will be installing a second S3 in a couple of days and will need to contact Comcast to get a M-Cablecard and have it authorized. Looking for Advice on how best to go about getting the best Comcast deal I can. If I don't handle it correctly, I know based on pasted experience they will charge all kinds of fees and screw up my account.

    Background:

    I have owned various different TiVos since 1999, and currently have in use a S3 and Humax. Both are working fine. I have pretty much all programming available, including HBO and Showtime. Overall I not unhappy customer because Comcast has treated pretty well over the 20+ years. However, I do have my own Comcast horror stories where they really screwed things up taking weeks to get things working correctly and billing correct. Each time I call, the rep says nearly always says "Your account is screwed up, I'll fix it for you" and the next thing I know, I am missing channels or my bill goes up and I need to call back and spend several hours over several calls getting them to figure out what when wrong and how to fix it. Bottom line, I truly am concerned by simply asking them to Authorize a second S3, they will screw it up, and I will have to once again struggle with their bureaucracy to get them to straighten everything out. If I were to bill them for my time\effort over the years based on what I get paid, I would say they would have credited me several thousand. Instead they have given free Premium channels etc.
     
  12. nrnoble

    nrnoble New Member

    242
    0
    Aug 25, 2004
    I started reading this thread from the beginning, then after I about 5 pages I realized that there are well over 220 pages, so I have skipped to the end; no doubt I have missed a lot of very good info.

    I have no problems, but I am looking for advice.

    I will be installing a second S3 in a couple of days and will need to contact Comcast to get a M-Cablecard and have it authorized. Looking for Advice on how best to go about getting the best Comcast deal I can. If I don't handle it correctly, I know based on pasted experience they will charge all kinds of fees and screw up my account.

    Background:

    I have owned various different TiVos since 1999, and currently have in use a S3 and Humax. Both are working fine. I have pretty much all programming available, including HBO and Showtime. Overall I not unhappy customer because Comcast has treated pretty well over the 20+ years. However, I do have my own Comcast horror stories where they really screwed things up taking weeks to get things working correctly and billing correct. Each time I call, the rep says nearly always says "Your account is screwed up, I'll fix it for you" and the next thing I know, I am missing channels or my bill goes up and I need to call back and spend several hours over several calls getting them to figure out what when wrong and how to fix it. Bottom line, I truly am concerned by simply asking them to Authorize a second S3, they will screw it up, and I will have to once again struggle with their bureaucracy to get them to straighten everything out. If I were to bill them for my time\effort over the years based on what I get paid, I would say they would have credited me several thousand. Instead they have given free Premium channels etc.
     
  13. myyours

    myyours New Member

    25
    0
    Aug 28, 2007
    Well, my appointment was yesterday, and of course, the "proficient" installer had never seen a cable card before. He had a call into a tech who at least asked for the S/N, ID#, Host ID and Data ID. That said, it didn't work, and the installer called his supervisor and they both agreed that it would be up and running in an hour because these things take time. I knew that was BS, but I was happy to let him leave, as the installer is typically only good for one thing in these situations...delivering the cable card. Beyond that, one of us needs to talk to someone who knows what they're doing.

    So, two long phone calls with super nice techs who both said that cablecard pairing was the "simplest part of the job." Of course, neither could get my TiVo working and spoke a lot about not having the privileges to update my cards or something and needed a supervisor to do it.

    This all said, TiVo still doesn't work, but apparently a CableCard WIZ is going to call me today to knock this thing out. We'll see!
     
  14. adamshipley

    adamshipley New Member

    34
    0
    Aug 21, 2002
    Washington, DC
    Not to hijack this thread. But after getting my cable cards working a few weeks ago, I get the new bill and it turns out to be $120 more then any bill the I have received from them. It turns out the that my service was changed to a different level somehow during the multiple attempts to get my cards working.

    I spent a hour with a billing "specialist" who couldn't get past reading the bill to me repeatedly. She never got the crux of the problem that I didn't make any request to change my service and the attempts to fix the cable cards caused the change. I was told she escalate this to a supervisor and I will get a call back later. I'm not holding my breath for that to happen.

    At this point this all getting too much to deal with comcast. I really want to keep my TiVo but if I have to call comcast again I'm done with them.
     
  15. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    1) You should have been transferred to a Supervisor immediately.

    2) The right level person has ALWAYS fixed my bills for me in the past.

    Have some hope :) :up:
     
  16. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    Just stop trying to do this locally though phone calls into their CSR system.

    Contact ComcastCares:

    http://twitter.com/comcastcares
    We_Can_Help@cable.comcast.com

    Write an email; explain the situation, give all the details necessary. Sit back. Watch how competent people actually work. ;)
     
  17. nrnoble

    nrnoble New Member

    242
    0
    Aug 25, 2004
    Can I use only one M CableCard in an S3 for both tuners, or do I need to use two?

    To be clear, this is a Series 3 TiVo.
     
  18. dillontrujillo

    dillontrujillo New Member

    1
    0
    Aug 20, 2009
    That's a good idea on the company specific threads...but i still don't conform about because some one say there are No charge for the cable cards when installed in the first device used in a digital package. Didn't know what a Series 3 was, but when I explained it, said it should qualify.
     
  19. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    You need two for an S3, but only one M-card for a Tivo HD.
     
  20. nrnoble

    nrnoble New Member

    242
    0
    Aug 25, 2004
    Thanks...

    Now I am looking for a recommendation on how to properly say in Comcast language that they should not be charging me for having two TiVo boxes, when I really have one. Charge me for having two cable cards YES, but only one TiVos.

    In general Comcast has been pretty good, but one thing they always seem to screw up with me is billiing. I can call them and ask "How much does it cost to have an Series 3 TiVo added" and will get a differnent answer in terms of cost practically every time. Or they will answer "I'm not sure, but I think it will cost..." which means they don't know and I have to wait until I get my bill to find out, then call them back and debate the issue that I am being over charged, etc, etc, etc.
     

Share This Page