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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jack D

    Jack D New Member

    175
    0
    Nov 2, 2006
    DC Metro Area

    I'm in Montgomery co, MD right across the line from DC. Don't need a tuning adapter. I doubt that you do either or Comcast DC would have informed you.

    From the TIVO site:

    "A Tuning Adapter is a small set top box that gives your CableCARD-equipped HD TiVo DVR the ability to request switched digital video (SDV) channels. Like CableCARDs, Tuning Adapters are part of the digital cable system, so they must be issued by your cable provider."

    There is more information in the SDV FAQ.
     
  2. Jul 1, 2009 #6562 of 9367
    SimMayor

    SimMayor New Member

    1
    0
    Jul 1, 2009
    pstemari has described my problem exactly, down to living in King County... is there a chance that the problem is location-based? Virtually everything about the description matches what I'm seeing (minus the obvious differences--s/n, etc.--of course). Comcast customer support just keeps telling me "I just sent the three signals, so it should work now." I tried this with single channel cards yesterday, and now for 5 hours today with two different multi-channel cards, and I can't get a channel map to load.

    Now they're trying to convince me that the problem must be with my TiVo, but if others are having the same problem, that doesn't seem right either. I've read elsewhere that the cards might need to be blanked and have their firmware updated, but that's second and third-hand info, and the people I've spoken with say that's not possible (big surprise).

    Does anybody out there have any info on how Comcast can get us the right channel maps? The best they're offering me right now is to send someone out as soon as possible (which right now is July 9!) to take a look at things, and that's just not acceptable. Part of the reason I wanted the series 3 TiVo was to record a show that's starting next week :(
     
  3. Jul 1, 2009 #6563 of 9367
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    Absolutely possible. If you two are willing, you should exchange real-life identities with each other via PM, and each report the other's experiences. That should get your problems escalated to the proper folks - it's clear that SimMayor's at least have not.
     
  4. Jul 1, 2009 #6564 of 9367
    janry

    janry New Member

    17,688
    0
    Jan 2, 2003
    Nashville, TN
    Yesterday I found I was not receiving some of my Comcast premium channels. When I turned to HBO and Starz, I'd get the invalid authorization message. So, I called Comcast and the guy immediately knew the problem. He said they had signed new contracts with some of the premium services and had to re-scan all the installed cable cards and their computer missed some. He needed some information from my TiVo screens and said within 20 minutes I'd be back in business. I was.

    While it was refreshing to have gotten someone at Comcast who knew what they were doing, I am wondering if something else isn't afoot. Anyone heard of this and know what might be the result?

    I have a feeling I am no longer going to be able to transfer recordings from those channels. Just a guess and I'll try sometime soon. Would they need to do something like this. I thought they could just change a CCI flag on their end. I'm probably being paranoid.
     
  5. Jul 1, 2009 #6565 of 9367
    pdhenry

    pdhenry Safety Pin

    17,243
    89
    Feb 27, 2005
    PA
    This was just someone you got when you called 1-800-COMCAST?

    I'm not getting Hallmark HD that Tivo says is in my lineup (it's not really critical since I seldom/never watch Hallmark) but I've been afraid to call since based on my initial CC install experience I expect them to be clueless and/or biased against supporting TiVo.
     
  6. Jul 2, 2009 #6566 of 9367
    janry

    janry New Member

    17,688
    0
    Jan 2, 2003
    Nashville, TN
    I called the local Comcast number.
     
  7. Jul 8, 2009 #6567 of 9367
    55bish

    55bish New Member

    6
    0
    Jan 5, 2007
    I think you should check your bill next month to see if they change your billing. That is what happened to me. I called over and over again to get different people to tell them that $8.99 per cablecard was wrong even on their website it says first free second $2.00. They refused to change the fee. Today I finally have my FIOS and it is so much better than Comcast. I brought back all of my settop boxes and cablecards today and this is the nicest they have ever been to me. They told me to come back as some as my contract runs out. I tried not to switch but they would not budge. The FIOS tech never complained once about installing Cablecard in Tivo and he didn't leave until everything was working. It took seven hours and no fee for install. There is one problem only which I also had with Comcast and that is The Fox News Channel HD. That channel freeze and has audio cuts. I am seeing others with this same problem. The regular Fox News and all other Fox Channels work fine. They are the best picture I have had ever had except for watching B-ray.
     
  8. janry

    janry New Member

    17,688
    0
    Jan 2, 2003
    Nashville, TN

    Well, we always check our cable bill. But, our Comcast office is pretty good. I was even able to self-install the cable card.
     
  9. Fingal

    Fingal New Member

    9
    0
    Dec 16, 2008
    I've been on limited basic for years and have been pretty happy there.

    I've got a Tivo HD and have been getting HD channels (8-1, 10-1,-2,-3) for a while now, but no guide data.

    After researching and reading this thread i found that I needed a cable card to get the guide data for those channels.

    Comcast refused to give me cable cards for the limited basic plan, saying i needed to be on a digital plan. The intro digital plan was more than I wanted to pay.

    As of July 1 this year Comcast finally released a Digital Economy plan that was in my price range. And, with that I could get a Cablecard.

    Placed the order, the guy came (today) and installed the card (it was a multistream card, even), no probelms there. took him about 30 minutes total, knew exactly what he was doing ,etc.

    He left before I re-ran guided setup saying "we don't support the tivo, you'll need to do the guided setup yourself".

    I ran the guided setup, and lo-and behold my 8-1, -2, -3 HD channels were gone!!!

    I called comcast - the first person said "those are only over the air channels, we don't broadcast those.."

    I told them that was BS for a number reasons.
    * My cable comes in to my Tivo HD, and i told it to only scan cable and these channels showed up).
    * I actually get guide info for my OTA channels.


    We argued a bit, but I really don't have patience for that sort of thing. so I just told them i wanted to cancel my upgrade.

    They transferred me to someone new, who conceded that those were in-fact Comcast channels, but that they couldn't enable it on my system under any plan without me getting an HD box or cable box.

    So, I finished by just canceling the upgrade and went back to limited basic.
    No guide data is better than no channels, or channels + a box.

    Next step will be the fight to get all the charges removed from my bill.
     
  10. c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    Those are NOT Comcast channel numbers. Have you checked channels in the 7xx region?
     
  11. Fingal

    Fingal New Member

    9
    0
    Dec 16, 2008
    I thought maybe they were renamed and went through the list. No luck.

    Also, you'd think the tech could have said "oh, Fox HD would be 7XX"

    I'm confused how they could not be comcast channel numbers.
     
  12. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    Comcast doesn't use any tuner that shows cable channel numbers like that. Those are over-the-air channel numbers. In your TiVo HD when you are watching a channel with that numbering (channel "dash" number), you are tuned to an over-the-air digital channel, received by the 8VSB tuner inside the TiVo HD connected to the over-the-air antenna input.

    For all channels, guide data comes from TiVo -- typically over the internet connection you've plugged it into, or via the phone line connection if you don't have the TiVo connected to the internet. It never comes from the cable company.

    The only thing delivered via the cable company about the channels (other than the actual channel content itself) is the mapping information the TiVo HD receiver needs to actually tune to a specific channel number. That mapping information comes to the TiVo HD via the CableCARD.

    If you see guide data for your cable channels on your TiVo, but not for your over-the-air channels, then either the TiVo guide data containing channel information for your area is missing the necessary information about your over-the-air channels, or you have not configured the region properly during guided setup such that the TiVo doesn't know what the correct over-the-air channels it should be mapping to guide information.
     
  13. Fingal

    Fingal New Member

    9
    0
    Dec 16, 2008
    I think I must not be being clear.

    I plug my tivo into my cable.
    I say "scan cable channels"
    I get 8-1 with no guide data.

    I plug my tivo into my antenna
    I say "scan antenna channels"
    I get 8-1 data WITH guide data.

    If i plug both my cable and antenna into my Tivo I get (In my channel display.)
    8-1 [no guide data]
    8-1 [with guide data]


    I'm 99.9999% sure that Chn 8-1 "with guide data" option is my
    antenna because
    1. It tells me it's over the air in the info (don't have the exact verbage
    right now)
    2. It frequently goes black/loses signal/ etc. Exactly like you would expect form OTA
    3. If i turn off my antenna i lose the channel.

    Now Chn 8-1 with the "no guide data".
    I NEVER lose the signal.
    It shows up when I tell my tv to scan for channels on cable.

    Somehow, the -1 channels are coming in over cable.
     
  14. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    If you have cablecards properly installed and configured, Comcast should remap the 8-1 channel number (which is the designation the channel uses off the air) to a cable channel number. It would be somethinng like 7xx or 9xx. Without properly working cablecards, you can scan for cable and get numbers like 8-1. HOWEVER, guide data is not supported for those channels. You must have cablecards working to get guide data on digital cable channels. They are not needed for digital off the air channels.

    IIRC, you cannot scan for cable channels if you have cablecards installed.

    Didn't you already cancel the cablecards/digital service?
     
  15. Fingal

    Fingal New Member

    9
    0
    Dec 16, 2008
    Yes - that's exactly how I understood it.

    But when I called comcast they couldn't tell me what the channels would be mapped to. And I wasn't able to find them. After further pressing they told me that If i wanted HD channels (which what 8-1 would be for me like NBC HD or whatever) I'd need the HD box/plan.

    Correct, it doesn't let you scan at all.

    Yes, so I can't experiment anymore.
     
  16. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    You can find that out YOURSELF - Just go to THIS PAGE Enter you
    location information and you will GET the Entire Channel Line for
    your area.
     
  17. inaka

    inaka Well-Known Member

    13,190
    48
    Nov 26, 2001
    Oakland, CA
    In my area all the Comcast HD channels are in the 700's.

    702, 705, 707, etc.

    if you're trying to view an HD channel that's 8-1, 8-2, that's not a Comcast channel, but OTA.
     
  18. JoeyJoJo

    JoeyJoJo Damaged Goods

    6,798
    17
    Sep 29, 2003
    Southern NH.
    Quick question about CableCard costs.

    I am switching to Comcast on the 18th, and just picked up a TiVo HD. Customer service is still working on my account to make sure they bring out CableCards, but because I signed up for their promo TriplePlay, they're having trouble because the CCs have to be set up as "primary" and for some reason the rep who I spoke to the first time didn't set it up right. I figure I've got all week to hound them to get it right.

    One thing that I'm curious about is if there are any other folks in this area with CableCards from Comcast. They quoted me $6.95 per card, but the FAQ on their website says the first one is free and a second one would be about $2.

    Can anyone in the Southern NH area comment on what they are paying for CableCards?

    Thanks.
     
  19. secondclaw

    secondclaw Member

    345
    0
    Oct 3, 2004
    Florida
    Not same state, but .. I am paying 6.95 per card now - thats their HDTV fee. They told me that the HD fee is necessary to get the cards. They also charge about $2 for 'cable card tracking' for both cards. Seems like yours is a similar deal.

     
  20. stujac

    stujac Member

    2,343
    0
    Jan 26, 2002
    Also not in the same state but in my case I pay nothing for the cc. Maybe this is because I kept their box but when my "deal" ran out I shot up to $110 p month for top tier digital + hbo + their box and it shows a 0.00 under cable card and a 0.00 under "additional outlet".
     

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