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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. zabolots

    zabolots Member

    75
    0
    May 24, 2007
    NW Chicago...
    I'm in the Chicago 'burbs and am getting ready to move into a new home. I need to call Comcast to get service (previous owner had Dish). Can I order new service with CableCards and Tivo HD or do I first need to do some basic service with one of their boxes and then change over to CableCards/TiVo?

    Any tips for increasing my changes of success would be greatly appreciated.

    Thanks...Scott
     
  2. Jack D

    Jack D New Member

    175
    0
    Nov 2, 2006
    DC Metro Area
    Don't know what you mean that with a Cisco tuner box Tivo users can get all the HD stations you get with DVR. I thought I got all the same stations with my TIVO that I got with my Moto DVR.

    Oh you must be referring to SDV. I didn't think Comcast had that in Montgomery Co. MD. So you mean Cox is doing SDV?
     
  3. MPSAN

    MPSAN Active Member

    1,194
    1
    Jun 20, 2009
    Portland,...
    No, I do not get my TiVo's 'til Thursday, but I now have 3 outlets with the service...2 Comcast HD DVR's and an HD STB.
     
  4. dswallow

    dswallow Save the Moderatоr TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    I doubt you'll see that happen for quite some time (like probably not even in 2010), except perhaps in the sense of the Comcast version of TiVo software that can run on their hardware, at least.
     
  5. 55bish

    55bish New Member

    6
    0
    Jan 5, 2007
    Richmond, VA I have one TiVo HD series 3 and one TiVo HD I have a total of 3CableCards. My cable bill has changed this month. I have a premium package and was paying $15.00 a month to add HD to the Package. This month they changes the charge for the HD to 0 and have start charging each CableCard $8.99 if I want to access HD. They also doubled the cost on the Standard def boxes. I had a grandfather policy on my account in the past which they decided they would just not honor anymore as of January. That include my service with 2 receiver included at no charge. With all of these new charges my bill was raised $60. since January with no service changes. I have been a with Comcast for ten years here and also had them in my last location for many years. I brought back two Boxes that I rented from them yesterday and now my TiVo's are not getting the HD service. I have called and told them how to fix the problem repeatedly. They told me HD is not available on TiVo's with their cards. I have had It for 3 years. They say they have confirmed and It is not possible. I am watching it on one cablecard now. The other two do not work. The total of my bill is $177. now. I told them that that price is more the their best package with phone and Internet and all of my devices. They really do not care. Two years ago I had everything with comcast and had lots of trouble with Internet. My whole neighborhood would keep getting kicked off. They said it was our router. I bought a new router. Same problem. Told them while I was talking on the phone I was watching Verizon putting in Fios and I would switch if my service wasn't fixed. They said Switch. I did. I would not switch my cable however because they didn't charge for CableCards. Now Verizon is charging $3.99 for cablecards. HD is no additional charge. I told comcast if they were going to charge me I would have to switch. They told me I had better make sure I check and compare. I did I will save a considerable amount of money and have much more service Plus Internet and phone for less than just the TV with Comcast. I have to wait two weeks for the install and comcast can't figure out how to get my HD back on. I believe they don't train their people because the trouble they cause people with TiVo makes more and more people just give in to using their DVR's and it makes them be able to tell the FCC that people do not want CableCards which supports some of the positions they are taking in not needed to make the two way CableCards.
    They are now charging for all Access to HD instead of for HD service. I know Lots of people just don't really care but this is crazy and I have had to devote 5 days and dozen of hours to dealing with this issue. I thought that by law cablecard had to be a minimal charge and they are charging me the same price as their set top boxes are charged. I payed for my box I do not need to rent it. I have a friend who connected Two HD TiVo's one week ago with the same cable as me and he was told there would be no charge for cablecards. Even though Comcast has decide to charge me $8.99 I was told 7 different amounts by different Comcast employees in the last 5 days. I have told them if it is multiple choice I choose free. In order to give low prices to new customers they are willing to loose long time customers. Very sad.
     
  6. Yuterald

    Yuterald New Member

    90
    0
    Jan 20, 2002
    NashVegas, USA
    I have 2 HDTIVO's and recently one has had some issues. Yesterday was the
    second time in about 2 months that the same one 'lost' all our pay stations
    (except ShowtimeHD). That's the strange thing - both times we lost all digital
    and HD pay stations except ShowtimeHD. We still have ESPNHD, ESPN2HD, but no
    FoodHD. The other HDTIVO (and motoDVR) are fine. Last time this happened I had
    to call several times and it wasn't until several hours later (overnight) that
    it was 'fine' again.
    Before I call Comcast tonight to haggle with them to get someone who knows how
    to send the signal from the header etc does anyone think it might be the MCard
    (cablecard) or (what I hope not) the HDTIVO?
     
  7. 55bish

    55bish New Member

    6
    0
    Jan 5, 2007
    I am sure it is the Coding that they are using. That Is how I got into this mess. I called to say just a few of my channels stopped working. I think it is almost never the cards. I have reused the cards that they claim were bad and they have worked when you get the right person to send the signal. Yesterday I talked to them 4 times before I found a person who know what they were doing for the first card. Not so much on the other cards.
     
  8. Yuterald

    Yuterald New Member

    90
    0
    Jan 20, 2002
    NashVegas, USA
    ok - this is what i did - i sent an email to my better half to do this:
    Call comcast
    1) Ask Customer Service to transfer me to the Head End, this is where I got someone who knew about the cable cards.

    2) Give them your Cable Card ID, Host ID, Data ID and S/N of the Cable Card.

    3) Tell them you need a Initialzation Hit
    -
    She did and she emailed me back:

    "It’s fixed. He said it shouldn’t happen again. It had to do with some changes in their system. Took him 10 seconds after I gave him the info he needed."
     
  9. 55bish

    55bish New Member

    6
    0
    Jan 5, 2007
    I did all of that but it they don't have to right coding in then those channels wont work and mine do not.
     
  10. TrillJester

    TrillJester New Member

    9
    0
    Jun 10, 2004
    Aptos, CA
    Hi,

    Santa Cruz, CA area here. Just got a Tivo HD, went down to my local office this morning and got 2 M-Cards. Went home, installed just 1 of them and after a bit of confusion, I was able to get going. The Comcast tech was fairly competent and stayed with me on the line while I verified my channels. I finally noticed a problem after I got off the phone with him. (Figures!). I'm missing my ESPN channels and basically all of my HD channels above their "basic" HD package. Then I got a 161-3 (I think) error.

    My TiVo was downloading a service update and what not. Should I check it again after it applies the service update and then call Comcast or should I call them immediately and figure out what's going on now?
     
  11. MitchV

    MitchV New Member

    23
    0
    May 26, 2009
    That is true. I live in Chester (not too far south from you) and I will be turning in my digital receivers on Friday for the same crazy costs you described.

    If you check the Comcast website, it states that you can be provided one cable card, at no charge, per outlet. Each additional card is supposed to be $2 and change.

    I think you've been talking to the wrong people. It seems to be hit and miss (mostly miss) with Comcast.

    If FIOS was available for me, I'd switch to Verizon as quickly as possible.
     
  12. Jack D

    Jack D New Member

    175
    0
    Nov 2, 2006
    DC Metro Area
    You think Verizon is better? I have been investigating making the switch from Comcast to FIOS. My neighbor has FIOS so I know it is available in my area.

    I put in my address at the FIOS web site and get an error message that it can't find that address (not that service is not available there but as if my address doesn't exist).

    I call up the FIOS 800 number and they swear up and down that there is no service available.

    I talk to my neighbor who gives me the name of one service rep who handles our area. He seems to be the only CSR at Verizon who is aware that they have the service in my area.

    Apparently Verizon haven't got around to fixing/enter the code into their system so they are systematically turning away potential customers......I wonder what it would be like to actually to get an install. Not confidence inspiring so far.....
     
  13. MitchV

    MitchV New Member

    23
    0
    May 26, 2009
    I would hope that it is. I believe the channel lineup is better, the Internet packages offer more bandwidth, I don't believe you run the risk of a weak signal (like I have with Comcast).

    I've got an aunt and uncle in Richmond who went with FIOS and I've heard no complaints.

    I suppose the biggest factor is that I've always felt like Comcast tries to stick it to me at every opportunity. I get nickel and dime'd to death, I find their past network management policies to be invasive, and every time I have a problem I have to wade through menus and wait on hold only to be served by somebody who doesn't know what they are doing.


    Here's an example... I knew I was going to be working out of town the first half of this week, so last Thursday I scheduled a cablecard install for Friday (tomorrow). I have received no less than FOUR automated phone calls confirming that service in my area was restored, and if I failed to push the right number, my standing appointment will be canceled.

    There is a reason why most of the people on my street pay for satellite TV over Comcast.
     
  14. Jack D

    Jack D New Member

    175
    0
    Nov 2, 2006
    DC Metro Area

    FIOS performance might be better--I don't know yet--but I wouldn't count on their customer service being better. That's all I was saying.
     
  15. melissa12345

    melissa12345 New Member

    160
    0
    Sep 9, 2007
    hi

    i am trying to figure this out....when i went into our local comcast office ,,i was told no fee for it and mo monthly charges for the 1 St. card...but every month now i am being charged for a tivo m-card???
     
  16. NewbieInTheATL

    NewbieInTheATL New Member

    37
    0
    Dec 15, 2002
    Atlanta, GA
    The first card should be free. Call them and have them remove it from your bill.
     
  17. melissa12345

    melissa12345 New Member

    160
    0
    Sep 9, 2007
    i have called them but they say its a mcard and they dont just give FREE cards,I THINK IT BECAUSE I STOP THEY HD DVR AND WHEN WITH MY OWN TIVO HD
     
  18. NewbieInTheATL

    NewbieInTheATL New Member

    37
    0
    Dec 15, 2002
    Atlanta, GA
    Not surprising as when I did the same, they were still charging me for their DVR and an additional HDTV fee, and the cablecard. A couple of phone calls later I managed to speak to somebody who was able to sort it out but you definitely should not be charged for the first cablecard, even if it's an M card. I remember seeing something on their website that stated the same so you could probably present this to them as justification. Good luck!
     
  19. pstemari

    pstemari New Member

    12
    0
    Nov 20, 2004
    Renton, WA
    I've been on the phone w Comcast four times, w TiVo twice, and had Comcast techs out here for hours yesterday, and still no one seems to be able to get my cablecard set up correctly.

    The card appears to be recognizing the validation and initialization msgs OK, but never gets a channel map. I'm in South King County, WA.

    The pertinent info from the card menu is:

    Code:
              Conditional Access
         Unit Address:000-03348-44738-059
         Encryption: DES
         Con:Yes EBCP:Yes Val:V 0x1A
    


    (The Con and Val settings change to No and back to Yes after sending the validate and init msgs, so the card appears to be getting messages.)

    Code:
              Network Setup
    
         OOB Mode: OOBGTC: OOB
         2-Way Established: Unknown
         OOB LKC: 75.250
         OOB Status: IDLE
    
         EMM PID: 1 0x1503
         Messages: 2526
    
         VCTID: 71 VCT Rcvd: 0
    


    (Messages counter increases whenever I revisit the screen.)

    Code:
             CableCARD(tm) Pairing
    
         In order to start cable service
         for this device, please contact
         your cable provider
    
    
         CableCARD ID: 000-334-844-738-8
         Host ID: 035-011-968-096-4
         Data: 300-485-826-77
    
         UnitAddress: 000-03348-44738-059
         Card S/N: MA0716CAKF48
         eCM MAC: -:-:-:-:-:-
         Host MAC: 00:00:00:00:00:00
         Host Type: 1-Way RF only
    


    The relevant bits out of the DVR diagnostics are:

    Code:
       CableCARD:                   1
       Module State:                Operating Normally
       Module Mode:                 M-Mode
       Decrypt RecordChannels:      None
       Channel List Received:       No
       VCT ID:                      -
    


    From the TiVo diagnostics page, this looks like the card is working OK, but it's not receiving a channel map. How do I translate that to Comcast-speak to get them to send the right stuff? The tech was talking to their "Addressability" group yesterday, which I assume is the head end people who ought to understand this.

    I did send an email to We_Can_Help(at)cable.comcast.com, but they just acknowledged it a few minutes ago.
     
  20. hillstrubl

    hillstrubl New Member

    40
    0
    Aug 10, 2006
    comcast specific question (I'm in DC)
    With my TivoHD and the current Multistream Cable card everything is working, do I need a tuning adapter? what does the adapter actually do (I know it facilitates 2-way communication, but what does that actually mean? would I get any additional features?
     

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