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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. dverespey

    dverespey New Member

    12
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    Jan 26, 2005
    I hate when my experience isn't universal....:rolleyes:

    I was worried about calling late the first time I tried it, but so far two for two.

    Working in IT I know, level two support is hit or miss.
     
  2. NewbieInTheATL

    NewbieInTheATL New Member

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    Dec 15, 2002
    Atlanta, GA
    So, after two visits from a "tech" (I use the term loosely) and four calls to Comcast, I still don't have any channels above channel 80 and only have a handful of HD channels, i.e. the network channels. I've had each Comcast phone rep repeat the appropriate numbers back to me and they seem to have all the numbers recorded correctly (cablecard serial number, unit address, host id and data id) but nobody has been able to resolve this issue. The one thing I did notice when the last rep was repeating the numbers back to me was that the unit address, host id and data id all had a few more leading zero's than is shown on the Pairing screen on my TiVo HD. Could this be a problem or is this just a product of how their system records the id's? She also suggested that I go to my local Comcast office and switch out the cablecard for another. Is this likely to help or is it just another way of getting me off the phone and passing me onto the next drone?

    I'm at my wits end with this. I've wasted a couple of days off work, spent hours on the phone with people who have no clue what they're doing and am no closer to a solution. I really don't understand why this is so difficult. In this technological age, things like this should just work. Plug in the card, flip a switch, and voila.

    /rant
     
  3. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    Send an email explaining your situation to the Comcast Cares group. Someone competent will take over your case.

    We_Can_Help@cable.comcast.com
     
  4. NewbieInTheATL

    NewbieInTheATL New Member

    37
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    Dec 15, 2002
    Atlanta, GA
    Just sent them an email. Fingers crossed.

    Thanks for the tip!!
     
  5. Turtleboy

    Turtleboy Well-Known Member TCF Club

    53,011
    174
    Mar 24, 2001
    Ft. Lauderdale
    Comcast is supposed to come today to install Cablecards. What are the odds of a successful install without problems?
     
  6. WSeverino

    WSeverino New Member

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    May 17, 2009
    Odds......don't care to guess.

    I went by the local comcast in Marietta, GA yesterday and found out they have to roll a truck to install them. Now I get to wait till June 3rd for them to come out.
     
  7. stujac

    stujac Member

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    Jan 26, 2002
    3 to 1 for eventual success. 2 to 3 for initial success.
     
  8. NewbieInTheATL

    NewbieInTheATL New Member

    37
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    Dec 15, 2002
    Atlanta, GA
    Based on my experience so far, I would say don't get your hopes up and prepare yourself for a frustrating couple of weeks.
     
  9. gweempose

    gweempose Active Member

    2,446
    4
    Mar 23, 2003
    Northbrook, IL
    I believe that I am being overcharged for my cablecards. Wasn't there a special email address that I could use to have someone at Comcast look into it?
     
  10. Turtleboy

    Turtleboy Well-Known Member TCF Club

    53,011
    174
    Mar 24, 2001
    Ft. Lauderdale
    Installation is done and went perfectly, without a hitch.

    The installer arrived and I asked him, "Have you ever done an install in a Tivo before?"

    He said "nope."

    I said, did you bring either two S cards or one S cards?

    He said, "Yes, both."

    I said, Ok, give me the M card.

    I took the M card, put it in the Tivo, went through the Tivo installation process myself, had him call hq when we got to the point where he needed to, and then I finished the install myself.

    I guess the key is that I knew what I was doing, and I got a working cablecard.

    I don't know why Comcast has to truck roll on this.
     
  11. NewbieInTheATL

    NewbieInTheATL New Member

    37
    0
    Dec 15, 2002
    Atlanta, GA
    And you had somebody on the other end of the phone who knew what they were doing. That's the key in my opinion.
     
  12. cherry ghost

    cherry ghost Active Member

    5,277
    5
    Sep 13, 2005
    Chicago
    They don't, in some areas
     
  13. Graymalkin

    Graymalkin Grumpy Poster

    51,617
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    Mar 20, 2001
    Northern...
    So tonight all three of my CableCards cut out and switched to the analog TV Guide channel for an Amber Alert. In the middle of recording programs. Nice. :rolleyes:

    Has this happened to anyone else?
     
  14. missdona

    missdona New Member

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    Apr 19, 2004
    My 2 HDTivos have switched to the TV Guide Channel 8 times in the past 45 minutes, not for an Amber Alert or any other reason.

    It interrupted my playback of the Idol finale (so happy with the result), 3 times. I'm on hold with our friends at Comcast right now, and would like to make it stop.

    ETA: They say it's for the Amber alert, but I haven't seen any Amber Alert messages on the TV Guide Channel. Fail.
     
  15. Graymalkin

    Graymalkin Grumpy Poster

    51,617
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    Mar 20, 2001
    Northern...
    I just got off the phone with Comcast of New Jersey. The CSR insists they have no control over this, and that it's happening with all cable systems in New Jersey, and they're sorry for the inconvenience. One of the interruptions did mention an Amber Alert. There was a crawler on CBS that the Amber Alert had been cancelled, but apparently that hasn't gotten across to whomever is doing the interruptions.

    Is this the first time this has happened? I've never seen it before.
     
  16. Graymalkin

    Graymalkin Grumpy Poster

    51,617
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    Mar 20, 2001
    Northern...
    Twitter stream about Comcast indicates that Comcast is the ONLY cable company that's doing this, and it's ticked off a lot of New Jersey-Pennsylvania fans of American Idol. I feel bad for them.
     
  17. Graymalkin

    Graymalkin Grumpy Poster

    51,617
    60
    Mar 20, 2001
    Northern...
    At least now I know it's not a malfunction in the CableCards or the HD TiVos.
     
  18. joshawk

    joshawk New Member

    1
    0
    May 21, 2009
    YES, Graymalkin, our HD TiVo with Comcast cable cards was doing the same thing last night. It kept switching to the TV Guide channel for an hour or more around 10:00, both on live TV and during recorded programs. The TiVo controls stopped working completely, and it stuck on the TV Guide channel again and again.

    I called TiVo about it, and they had no idea what I was talking about. We have a non-HD TiVo in another room, so I checked that one, which instead of going to the TV Guide channel was running a crawl across the screen that said "An Emergency Alert has been announced for your area. For details turn to channel 18." The weird thing about that was that we could hear a baseball game in the background while the crawl was on screen. Anyway, this is the first time we realized it was an Amber Alert. We checked online to see that the alert was cancelled around 11:00, but the issue was still going on. We called Comcast, and they were no help at all.

    Onto the problem: now our HD TiVo is on the fritz. It's moving REALLY slowly. We tried restarting it, and it worked fine for a few minutes, then started moving slowly again. Did Comcast's Amber Alert interruption fry our new HD TiVo?
     
  19. Graymalkin

    Graymalkin Grumpy Poster

    51,617
    60
    Mar 20, 2001
    Northern...
    Uh oh. I haven't tried to watch my HD TiVos since the last EAS around 11:20 p.m. last night. I'll have to check when I get home.

    You could try ejecting the CableCards for 15 seconds or so and then inserting them again, see if that helps.
     
  20. bareyb

    bareyb Under Maintenance TCF Club

    25,943
    7
    Dec 1, 2000
    Silicon Valley
    The thing that sucks about all these Amber Alerts is that in most cases it's really just a custody beef between estranged or divorced parents. Not even REALLY a kidnapping. The system should be reserved for non-domestic emergencies and true kidnappings. I read somewhere that up to 90% of Amber Alerts are simply domestic custody disputes. Yeah it's a bummer, but it's not like a "kidnapper" is on the loose. It's a parent who took their own child and they pose absolutely no danger to anyone else's child or the public at large. Not a good use of the system. Already people are beginning to simply "ignore" Amber Alerts because there are so many of them now and everyone knows, it's probably just two parents fighting over their own kid.
     

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