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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. jtmiller

    jtmiller New Member

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    Mar 28, 2009
    Baltimore, MD
    Since I only have one outlet there won't be any room for "confusion" on their part wrt to what the charges should be.

    Verizon pricing looks very appealing but they're still 15 miles south of here working their way north with their street by street fiber deployment. I don't expect them here until late this year.

    The Comcast "install" today was unsuccessful. The Comcast guy showed up with two single stream cards, one M-card and a work order which said "install two single stream cards in Tivo and remove 3416." That's inspite of me telling the CSR who scheduled the install three or four times that I only needed "one M-card". She argued with me over that fact for quite sometime before obviously ignoring me and putting in whatever she wanted into the work order.

    The fact that he had an Mcard was a pure coincidence. He installed the card and all the proper screens popped up and he called the info in. However the person at the other end after having the number repeated several times to verify stated that the card was assigned to another account and she wasn't allowed to change that and assign it to my account. The tech called the depot to get another M-card and was told there aren't any in stock.

    So....another truck roll is scheduled for 8-11am tomorrow. Even the tech said he didn't know why they made this so difficult. He seemed pretty annoyed with the process as well.

    So stay tuned for another episode tomorrow of "As the Truck Rolls".

    jtm
     
  2. stujac

    stujac Member

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    Jan 26, 2002
    This exact thing happened to me but it was my good fortune that I had a tech that wouldn't give up. When he called in the "regular way" he was told it would take overnight to fix; he used his cell phone and called his home base and knew a person there that had this issue previously so she fixed it on the spot. Took an hour and a half but when the tech left it was working and has been perfect ever since.
     
  3. Puppy76

    Puppy76 Active Member

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    Oct 6, 2004
    Good grief, this company actively tries to get rid of its customers.
     
  4. Kyven

    Kyven New Member

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    Jan 12, 2005
    Palm Beach...
    I'd love to, but they are the only game in town unless i go satellite. I need the cable cards because Tivo has no QAM mapping.
     
  5. steveliv

    steveliv New Member

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    Mar 9, 2006
    The $7.50 charge ($6.95 in my area) is for the HD channels, which includes a free HD Box. You do realize that you can't simply receive HD channels for free, other than local broadcast stations. You have to pay for the HD channels, they are an extra service, and get added to your account. If you do not want the extra HD channels they can remove them and the $7.50 charge from your account.
     
  6. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    My Series 3 unit requires two cableCARDs for the dual-tuner and Comcast continues to bill me for an additional outlet (A/O) of $6.99 per month. It is like talking to a wall.

    When it was $2.50, I had 3 A/O charges for 4 cableCARDs. When they increased the price to $5.00 per month, I dropped 2 of my cableCARDs.

    Now that they increased the A/O price again to $6.99 per month, I dropped another cableCARD and Showtime for good measure (can you say Netflix?).

    Comcast just does not give up increasing prices and the only way I can see to combat it is to decrease the services I order.

    I have one Series 3 strictly Over The Air HD and it works great. If Comcast keeps it up, I will simply drop to Internet only for $52.95 with free basic.
     
  7. scotttc2000

    scotttc2000 New Member

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    Apr 14, 2009
    I have to complement Comcast. I called on tuesday, for an appointment was given an appointment 2 weeks in advance. The customer service rep said she would try to get me an earlier appointment. The next day I got a cryptic email saying that appointment was moved up to thursday. Thursday comes around, and comcast installs a single m-card (still being charged for 2 cards), and TIVO is working working properly in 10 minutes.
     
  8. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    When the TiVo HD first came out and Comcast installed M-Cards, I thought most people reported only being charged for 1 card. That was the reason why those of us with the older S3 wanted TiVo to start supporting dual-tuners with one M-Card. Have they now changed their stance and started charging for two cabelCARDs even if you only get one? How about Digital Additional Outlet charges?
     
  9. jtmiller

    jtmiller New Member

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    Mar 28, 2009
    Baltimore, MD
    On their website the "HD charge" is clearly labeled as an equipment charge. The "lineups" page and pricing has no requirement for such equipment specified. I pay extra for the lineup which includes the HD channels. Consequently I don't think the HD charge for the 'box' should apply.

    No way to tell yet as they didn't show up again today since they are out of Mcards locally and don't expect delivery until Thursday. Install now scheduled for Friday. Of course they didn't tell me that until specifically asked them if they were bringing out Mcards this time.

    jtm
     
  10. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    The fine print under the listing of HDTV channels in our printed Channel Line-up brochure for Comcast of Monmouth, January 2009:

    *HDTV broadcast feeds are included in Limited Basic Service. To receive HDTV feeds provided by Comcast, HDTV capable television set (not provided by Comcast), HDTV equipment and/or HDTV capable digital converter are required. To receive premium HDTV feeds, subscription to premium service and a HDTV capable digital converter are required. To receive Digital Classic HDTV feeds, subscription to Digital Classic and a HDTV capable digital converter are required. To receive Sports Entertainment Package HDTV feeds, subscription to Sports Entertainment Package and a HDTV capable converter are required.

    ---
    There is no HDTV programming charge. The HDTV programming comes with the various package levels, where the non-HDTV versions of the same channels are located. The HD charges are for equipment. Specifically for a tuner or for a DVR. CableCARD's aren't "equipment"; a CableCARD alone (or more than one) does not get an additional HD fee added.

    Certainly with so many small capable systems being integrated into one company over the years, and so many pricing structures affected by local franchise agreements as well as state and local laws, things can vary depending on the system, but from the ime people had sent me copies of their pricing and channel lineups, except for some slight wording differences, everything was pretty consistent between those systems.

    What does vary, sometimes quite a bit, is what sort of mess individual customer service agents will make of billing codes on your account, leading you to pay for things you don't need to be paying for, or, in some cases, not paying for things you should be paying for. And those can be a pain to sort out, and usually require intervention from corporate, but can be sorted out if you're willing to be a little persistent about it.
     
  11. Puppy76

    Puppy76 Active Member

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    Oct 6, 2004
    That sounds like they really should have been giving me the second cable card for $2ish (first free), rather than trying to rent me both for $16, because I only have basic service.

    The irony being once again they're going to lose me as a customer. Had they let me walk out with the cable cards, I'd be giving them the $17 a month for basic and a card. As it is, I worked harder on getting ATSC working-and work it does. It's fantastic picture quality and reception-I already know it's actually better than what I'd get from Comcast, and its free.

    Just like when I asked if they had cheaper internet service, they claimed they didn't, I cancelled, and THEN they offered it to me, after I'd already signed up with Verizon's DSL.
     
  12. jlb

    jlb NCC-1701-D

    8,151
    9
    Dec 13, 2001
    Newburyport, MA
    For my Comcast I pay $11/mo for basic and $0 for my one M-Series CC.
     
  13. stujac

    stujac Member

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    Jan 26, 2002
    Do you get any hi-def? Qam?
     
  14. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    Boston Area here as well.

    If I was going to change to basic, I would simply dump cable. I have access to pretty much the same channels as basic via an Over The Air antenna, all in crystal clear High Def.

    But, if you choose Internet only with Comcast it costs $52.95 (instead of $42.95). They simply throw in basic cable and charge you $10 (since they can't filter it out with Internet access.) So, that would be the only reason for me personally to get basic, because, looking at the basic line-up, it is useless for anyone who has access to OTA stations. I see you are from Newburyport, so, it's very likely you do not have access to OTA.

    But, as another poster asked, do you get any HD channels with basic? Since you have a cableCARD, I'm guessing you do.

    2 OTA 2-1 HD 802
    3
    4 OTA 4-1 HD 804
    5 OTA 5-1 HD 805
    6
    7 OTA 7-1 HD 807
    8
    9
    10
    11
    12 OTA 56-1
    13 OTA 25-1
    14 OTA 38-1
    15
    16 OTA 44-1
    17
    18
    19
    20
    21
    22
    71
    96
    98
    209
    217
    237
    283
    297 OTA 7-2
     
  15. Puppy76

    Puppy76 Active Member

    1,182
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    Oct 6, 2004
    Dang it! For that same thing my Comcast wants to charge me $32.
     
  16. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    I don't believe Comcast WANTS to let basic cable go for $11 per month at all. I think it was mandated by the local authorities in order to let them offer cable they had to provide inexpensive cable options to senior citizens, or those who have no access to over the air antennas.

    Kind of like the phone companies offering $12/mo minimum phone service (which when all the fees are tacked on becomes $20/mo. anyway.)
     
  17. tinapomp

    tinapomp New Member

    1
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    Apr 16, 2009
    Hello - Just wondering, I am about to order new Comcast cable service and I am going to be buying a TiVo HD XL. I just wanted to know if it is better to have the TiVo box there when the Comcast technician comes to my apartment, or is it ok to get the TiVo after Comcast has shown up? This is all new to me so I'm just confused.

    Thanks!
     
  18. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    If you intend to have a cableCARD installed, you need to have your TiVo box there. But, you can let comcast set you up with an HD set top box and once you get your TiVo, call them to install the cableCARD and take your set top box. It will require a second visit of course (because in most cases Comcast requires a truck roll to install your cableCARD).

    This might also help you out:

    http://support.tivo.com/app/answers/detail/a_id/135
     
  19. beobuff

    beobuff Member

    42
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    Feb 6, 2009
    SEMA
    I have a similar situation down here in Plymouth: I essentially get basic cable included at no additional charge with my Comcast Internet access. I never use the cable HD channels for the Boston network affiliate stations, as they are heavily compressed and the PQ is appreciably poorer than viewing them OTA. However, I do use analog cable for NECN (SD) which provides excellent 24/7 news and a good daily restaurant review show, and I also use digital cable to get RI PBS 36-1 (HD) & 36-2 (SD), which I can't get OTA because their signal is too weak -- I suspect that their transmitter is powered by a hamster running on a treadmill. So the "free" cable service does have its uses for me. :)
     
  20. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    The last time I scanned for HD channels, there was no easy way to tell what channel was what. And of course no guide data. At least with OTA HD I get full guide data.
     

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