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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Mar 8, 2009 #6261 of 9367
    Puppy76

    Puppy76 Active Member

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    Oct 6, 2004
    Oh wow wow wow! Thank you!

    So how did you get them to let you pick up cable cards? What can I say?

    I think if I can figure this out I may just call tomorrow and try to get this set up. The antenna thing is being too big of a pain (and I'm having trouble converting video for my iPod...possibly because of the iffy signal)
     
  2. Mar 8, 2009 #6262 of 9367
    chicagolakeview

    chicagolakeview New Member

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    Mar 8, 2009
    PORKBITS or anyone? Same issue here in chicago w comcast multistream cable card with daily series 3 hd reboots. often in the middle of favorite shows :(, the comcast guy who installed didn't have a brain...had no clue the difference between single or multi cc's. Trying to figure out wtf is up??? Tivo customer service told me to remove the plug from the surge protector and place it directly into the wall outlet. That was their solution? I mean really? Never had a problem with Tivo before--certainly not constant reboots... and this just makes me want to give up... Grrrr. Anyone can lead me to the right thread?--much appreciated. Seriously appreciated.
     
  3. Mar 9, 2009 #6263 of 9367
    IJustLikeTivo

    IJustLikeTivo New Member

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    Oct 3, 2001
    Gaithersburg...
    Right, now if I could just get comcast to send that set of strings, I would be right as rain. But instead for 2 days all my channels save the unencrypted locals say Auth:MP.....

    Tried comcast cares on Sat after wasting 1.5 hours with service drones, got a quick answer but they still haven't fixed the problem. How can they not know how to fix this 3 years later?
     
  4. Mar 9, 2009 #6264 of 9367
    PIANOCRAT

    PIANOCRAT New Member

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    Mar 8, 2009
  5. Mar 9, 2009 #6265 of 9367
    Puppy76

    Puppy76 Active Member

    1,182
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    Oct 6, 2004
    Oh crud. I didn't read your second message before stoppping by at the Comcast office.

    They claimed that "we don't give Cablecards out at the counter, we have to set up a service apointment", and they said they don't have multistream cards, and to my complete shock, they claimed it would add $16/month ($8 per card) because I don't have the "digital starter pack".

    I didn't know what to say, so I just said I'd think about it, and left.

    After leaving I realized that has to be an infamous Comcast lie, right? I mean Cable card rental prices are regulated, aren't they?

    So...I don't know what to say or who to say it to to get them to rent me 1 or 2 cablecards for a reasonable price :(

    What's nuts is, if they want me as a customer, they have to do this! I'm not going to pay their make believe prices, I'll just work harder at ATSC.

    EDIT: This is like when they lied to me about not having a cheaper tier of internet service when they raised my rates to $60/month (!) I said, okay, then I want to cancel. Signed up for Verizon (for much less than half the price), and then two weeks later they send me a flyer advertising their cheaper internet service. I'm thinking HEY, GENIUSES! I would have signed up for it HAD YOU OFFERED IT WHEN I ASKED. I'm not going to cancel, switch providers, and then switch back(!)

    I hate hate hate hate cable companies.
     
  6. Mar 9, 2009 #6266 of 9367
    Puppy76

    Puppy76 Active Member

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    Oct 6, 2004
    I was just told something similar-and I'm not sure that's legal.

    I have their basic service (which is over $15 in my area). They claim it's $8 per card to get a cable card, unless I get their "digital starter" package.
     
  7. Mar 9, 2009 #6267 of 9367
    PIANOCRAT

    PIANOCRAT New Member

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    Mar 8, 2009
    I think when I called Comcast, they gave me a choice of picking up the cablecards from their local office and installing the cards myself, or they could send a tech with the cards and have the tech install (for a fee).

    I suggest you contact your local Comcast office, verify that they have the cablecards you need, and just go pick them up at their front counter--don't give Comcast the opportunity to BS you into a service charge/install fee. When I downgraded my service level, I had to be firm that I was going to keep the cards--the CSR's are trained to bump you to higher subscription, install fees, etc. Many are never told anything else, so your insistence may very well be new to them. Just be courteous and firm. If that does not work, have them transfer you to a supervisor.
     
  8. Mar 9, 2009 #6268 of 9367
    PIANOCRAT

    PIANOCRAT New Member

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    Mar 8, 2009
    Puppy76 & Fingal--

    Don't know what to tell you, other than explaining why you need cablecards even on the "limited" subscription plan. Reading from my Comcast Products/Services Price List (Sept08) "2nd CableCARD for Multiple CableCARD Device $1.79" (per month). There is no charge for the first CableCARD. I use the type "S" single stream card in my Tivo. Perhaps the type "M" multistream card rental is higher, but I doubt it.

    Fingal, in my area (Bellingham, WA), the guide data is not available on the limited subscription plan, and does require a higher service plan.

    Stop by your local Comcast office and request the Comcast Products/Services Price List for your area. Compare it to what comes up on their website (for your zip code/area). Then call Comcast again, and insist upon talking to a supervisor upfront.

    Let everyone know the results.
     
  9. aspen0

    aspen0 New Member

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    Aug 13, 2005
    My install was yesterday.

    When I called on the phone the first lady didn't quite know much about cablecards.

    She got the "cablecard" specialist on the line who wasn't sure if they even had cablecards in Western Michigan. I reminded her she was required by law to provide them. She "found" them and explained the $1.50 a month fee and scheduled the install for the next day.

    The installer came on time. I gave him the Tivo instructions, he said he didn't need them, he had done a lot of installed. he then pulled out 4 cablecards, 1 I needed, 3 in case the first didn't work, and we did the install. It all worked on the first try, and we chatted during it. He knew hat he was doing and I was 100% pleased with the install.

    I still gotta get my next bill to make sure it is billed right, but so far so good.
     
  10. Puppy76

    Puppy76 Active Member

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    Oct 6, 2004
    That's amazing you got someone who knew what they were doing. I assume you subscribe to some premium service?

    Between Comcast trying to charge me $16 for the cablecards (on ntop of my $15+ for service), and me finally getting my antenna positioned so all my stations come in well... Well, Comcast never seems to want my money.
     
  11. steveliv

    steveliv New Member

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    Mar 9, 2006
    I finally got the cablecards and billing issues sorted out now, i hope. These are my monthly charges after speaking with a comcast corporate account manager:

    $40.00 - Digital Preferred (1-200) (1 year promo)
    $ 6.95 - HD Package (This charge covers the HD channels and the HD Box is included)
    $ 1.50 - 2 Single Stream Cablecards (1st card free, $1.50 for second one)

    We have the TivoHD with the HD Channels in the living room, and a comcast digital box in the bedroom. I was told that i will need to bring the digital box in and exchange it for a HD box. To me, this looks pretty much what i wanted to pay in the first place, plus i will get HD in the bedroom for no extra charge if i decide to upgrade the current tv to hdtv.
     
  12. jimbob111

    jimbob111 New Member

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    Apr 6, 2004
    Hinsdale, IL
    problem... i had to replace the tivo that comcast had installed the cable card in. now the new tivo doesn't give me access to those channels. any advice on how to trigger this so i don't have to have a comcast installer come back? thanks everyone! jay
     
  13. PIANOCRAT

    PIANOCRAT New Member

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    Mar 8, 2009
    To my knowledge, the cablecard is "paired" to a particular device. You'll have to call the Comcast techline, and they should be able to pair it for you over the phone/internet--no need for a service call. That is what I did when I installed the cablecards in my Tivo.
     
  14. jimbob111

    jimbob111 New Member

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    Apr 6, 2004
    Hinsdale, IL
    pianocrat, thanks! i'll give em a call, jay
     
  15. btwyx

    btwyx Substantive Member

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    Jan 16, 2003
    Mountain...
    I did that once, I got all my channels except the Encore ones. I called up Comcast and said the channels had stopped working. When asked I said I'd "upgraded" the TiVo, the CSR took the relevant numbers from the cable card screen and repaired the TiVo. It can all be done over the phone.
     
  16. gweempose

    gweempose Active Member

    2,443
    4
    Mar 23, 2003
    Northbrook, IL
    I had a cablecard installed in my fourth Tivo this morning. For once, the whole process actually went smoothly. The guy came by, stuck in the card, read the numbers to someone over the phone, and five minutes later we were up and running. You always expect the worst from Comcast, but every once in a while they surprise you.

    The only negative is that they just increased the cablecard fee in my area to $9.00/month. Four of my other cards are grandfathered in at $5.99/month, and the last one is only $1.50/month. This is getting a little ridiculous! Altogether, I pay almost $35.00/month just to rent the cards.
     
  17. steveliv

    steveliv New Member

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    Mar 9, 2006
    you really should email We_Can_Help@cable.comcast.com and have them go over your billing, because what you are paying does not sound right. just send a quick email and they can make sure that the billing is correct.

    steven
     
  18. Videodrome

    Videodrome tivo - please wait..

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    Jun 20, 2008

    If thats true, its sounds alot like gouging, Comcast shouldnt even be allowed to charge for cable cards.
     
  19. Puppy76

    Puppy76 Active Member

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    Oct 6, 2004
    I thought it was regulated, like basic cable, and you couldn't be stuck paying more than roughly $2/month.

    But...Comcast tried to charge me $8 a card (so $16 a month) to use it with basic cable. I'm really not sure that's legal.

    I probably would have done it had it been what they claim their pricing is ($2ish for the second card, first card free, + $15 for basic), but as it is, if I can get my guide data on my Tivo correct ever, I guess I'll ditch Comcast for good. What I get free over the air destroys the picture quality of anything Comcast can give me.
     
  20. anthonybarboza

    anthonybarboza New Member

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    Mar 8, 2006
    When I called Comcast on Saturday about getting a truck roll for 2 cableCARDs they were initially talking about a free card, and a second card of anywhere from 6 - 10 dollars. I politely reminded them that their own website says second cards are under 2.00. They wouldn't budge at first but we escalated it, and the second call-center person informed us we were right, and the card magically went from 8 dollars to 1.50.
     

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