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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jan 8, 2009 #6101 of 9367
    b_scott

    b_scott TiVo Fan

    1,535
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    Nov 27, 2006
    chicago, il
    thanks a bunch, I'll call back armed with that info.
     
  2. Jan 8, 2009 #6102 of 9367
    crazi4tv

    crazi4tv New Member

    119
    0
    Oct 31, 2008
    Let me know how it goes. Which channels do you get without the card? You should be able to get all of the analog channels without a card, just won't have the Guide data.
     
  3. Jan 8, 2009 #6103 of 9367
    b_scott

    b_scott TiVo Fan

    1,535
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    Nov 27, 2006
    chicago, il
    called and she put in a ticket for the Cablecard group. they're calling back within 45 minutes.

    I only get the basics (NBC/ABC/CBS/etc). My other TivoHD works fine.
     
  4. Jan 8, 2009 #6104 of 9367
    crazi4tv

    crazi4tv New Member

    119
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    Oct 31, 2008
    Did you run the channel scan with the card removed? Sometimes that helps.
     
  5. Jan 8, 2009 #6105 of 9367
    b_scott

    b_scott TiVo Fan

    1,535
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    Nov 27, 2006
    chicago, il
    oh sorry, I meant to say I only have tried w/the card in. My only concern at this point is to get it working with the card, since all I watch is HD and I have no idea what the QAM channels are.
     
  6. Jan 8, 2009 #6106 of 9367
    b_scott

    b_scott TiVo Fan

    1,535
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    Nov 27, 2006
    chicago, il
    apparently:


    If the CableCARD is activated, but
    not subscribed to this channel, you
    will see Auth:N. (Another error
    sometimes seen is Auth:MP, which
    means that a message that is
    supposed to be in the activation
    stream coming from the headend is
    missing.)
     
  7. Jan 8, 2009 #6107 of 9367
    crazi4tv

    crazi4tv New Member

    119
    0
    Oct 31, 2008
    Make sure when you talk to your provider again that you give them the Unit Address, Host & Data and that they VERIFY they have the same information in their system. Once the pairing information has been confirmed, they need to "initialize" the card.
     
  8. Jan 8, 2009 #6108 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    YOU ARE ON THE RIGHT TRACK -- BUT May I suggest -- NOT
    telling them the numbers. Let them tell the End User because
    most of the time THEY have it wrong and even reading them
    again - they overlook their mistakes.
     
  9. Jan 8, 2009 #6109 of 9367
    crazi4tv

    crazi4tv New Member

    119
    0
    Oct 31, 2008
    great idea!
     
  10. Jan 8, 2009 #6110 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I suggest it because it has happened to me.

    Once BURNED :mad: ;) :up:
     
  11. Jan 8, 2009 #6111 of 9367
    b_scott

    b_scott TiVo Fan

    1,535
    0
    Nov 27, 2006
    chicago, il
    thanks for the advice! Just a comment, it's been two hours and no call.
     
  12. Jan 8, 2009 #6112 of 9367
    crazi4tv

    crazi4tv New Member

    119
    0
    Oct 31, 2008
    If a ticket was submitted, it is possible it has not been reviewed yet. When you were quoted 45 min, the rep could have been making a wild guess. I would recommend that you call back, ask to speak to a supervisor and ask that person to verify if the Host & Data (if they have the card paired) matches what you see on the pairing screen. If the pairing info is correct, ask that they initialize your card. Also ask them to verify that all the service codes on your account are correct. Let them know that you have researched this issue and the problem more than likely has to do with incorrect/missing Host & Data or the card was not properly authorized.

    Be pleasant~my guess is that they would more than likely go out of their way for a pleasant caller rather than one who is yelling. (i'm not saying you would yell after what you have been through)
     
  13. Jan 9, 2009 #6113 of 9367
    haldrogenbomb

    haldrogenbomb New Member

    1
    0
    Jan 9, 2009
    Hi guys - On my last legs here, any help would be greatly appreciated. I received a TiVo HD DVR for Christmas. During the course of a Comcast visit to install my cablecard, the tech either a) broke the system by repeatedly yanking out the power cord from the back of the box or b) the system revealed that it was a dud by repeatedly green screening - but in any case, I had to return the unit. My latest unit won't pair to save its life - CC has been out two times, and each time they tell me it's paired successfully (despite the fact that I can't watch TV). Having studied the MMI screens on the TiVo support forum, I know for a fact it's not paired - I have no Val, I don't see the second paragraph of the Conditional Access screen, etc., etc., - but I cannot get Comcast to understand this to save my life! They're ADAMANT that it's been paired and that the problem is with TiVo.

    I'm at my wits end here in San Francisco - contemplating returning the box, jettisoning Comcast, a variety of the two... each time I'm on the phone, I'm told they don't support TiVo, that there are other DVR options available.

    I just read a post from another user in SF stating that she heard that the CC unit up here doesn't have its backend in order, but I haven't been able to get anyone to confirm that for me. TiVo support, while being more helpful than CC, is about ready to push off on me, too.

    If anyone has any advice or suggestions, I'd love to hear them. Thanks for listening.

    hal
     
  14. Jan 9, 2009 #6114 of 9367
    crazi4tv

    crazi4tv New Member

    119
    0
    Oct 31, 2008
    Call your provider and ask to speak to a supervisor who has had experience with cablecards. Ask that person to read to you what they show is your Host & Data. if it is correct, ask them to send an "initialize" to the card. If the card receives it, "161-4" should display which means the card is resetting and should begin download the channels. go to the Test channel screen, and select it. You should see "no channels available" which means the channels are downloading. in a couple of minutes a channel should appear. browse through the channels and also check channels on the second tuner. I also recommend that they verify all service codes are correct including that your account has the right Headend code listed. If the screen gets stuck on "please wait...aquiring channels" for 10 mn or more, then the card is unable to aquire a channel map.

    To have a successful installation 1. Know which type of card you need and install it in the correct slot. 2. follow the proper installation steps. 3. Verify your provider has entered the pairing information correctly. The proper authorization signal needs to be sent which in my opinion is and "initialization".
     
  15. Jan 9, 2009 #6115 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    As for OTHER DVRs - Comcast is referring to theirs which BTW - also
    runs TiVo Software. So their claim of not Supporting TiVo is Bunkers.
    Why do they sell their own DVRs - With CableCards - Running TiVo
    Software?

    My two cents of Advice are MAKE SURE TiVo Works first. It sounds
    like you went straight for the install before getting TiVo Working.
    I suggest ONE week of TiVo Working before a Tech and CableCard
    show up.

    Instructions on the TiVo website tells users to get everything right
    before taking the next step.
     
  16. Jan 9, 2009 #6116 of 9367
    terpdog

    terpdog New Member

    1
    0
    Nov 11, 2007
    Carroll...
    I do have a question. I have comcast in Carroll County Maryland. I noticed about a week or so ago some shows that didn't have the copy protection flag now have the flag. For christmas I got another TIVO with no cable card in it yet of course I can only record certain shows. Here is my question.

    1st TIVO HD with Cable Card => I recorded a show on MTV at 9pm last night it had a copy protection flag so I couldn't download it. MTV is on I think channel 42 so it is analog.

    2nd TIVO HD w/out Cable Card => I recorded the same show on MTV at 9pm. It did not have the copy protection flag. Exact same show at the exact same time. Only difference was the Cable Card.

    I have noticed that pretty much anything I record from HBO/SHO and most of the HighDef channels are copy protected but anyone know what might have changed.

    I've tried to call comcast but nobody knows anything. I do have a call into my local
    cable commisioners office because maybe they know someone else I can call.

    Any Ideas???
     
  17. Jan 9, 2009 #6117 of 9367
    a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    It is possible that the Tivo with the cablecard is remapping a digital simulcast of MTV to the old channel number. The Tivo without the cablecard continues to receive MTV on the original analog channel. Remapping digital channels to analog numbers saves the consumer from having to learn new channel assignments.

    You can confirm some of this by checking some of the diagnostic pages. Also, if you tune to the channel on each of the Tivos and press the record button, you can tell if you are receiving a digital or analog channel. A digital channel will not have a record quality choice and the analog channel will let you change the recording quality.

    This could explain the difference in the copy protection flags.
     
  18. Jan 9, 2009 #6118 of 9367
    PaulM-D

    PaulM-D New Member

    3
    0
    Jan 7, 2009
    To followup, I decided to check every channel I am entitled to and discovered that 22 were missing. I called Comcast again and they insisted that it might be a "bad CableCard" and that they would have to send a service technician out. OK - appointment scheduled for the weekend.

    Last night, I decided to try calling again, and this time I got a CSR who seemed to have a good handle on things. He took the data down from the CableCard, put me on hold, then came back and read all the numbers back to me and confirmed that one of the numbers was not correct in their system (as previously mentioned I took the M-Card out of the TV and put it in the Tivo). He said he would send the new data to engineering and I should have all my channels back in 10-30 minutes.

    Sure enough, they popped back on in about 15 minutes. Happy customer now and I save Comcast a service call.
     
  19. Jan 9, 2009 #6119 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    99% of the Problems are incorrect paring info.

    Here is why End Users don't have good luck and Service Techs Do.

    When you call - you talk to a CSR who honestly knows nothing about
    CableCards, and pairing info and Provisioning [the official term for
    what needs to be done]. That CSR - at best transcribes the info correctly.
    Then they have to pass it on to someone who can actually do something
    with it.

    When a Tech comes to your home - they call ATS [Advance Tech Support].
    The ATS team knows what to do and are at the NOC [Networks Operations
    Center] where they can enter the paring info and provision the CableCard
    for service.

    A End User can never get to ATS directly - therefore the whole CableCard
    process because a circus of who drops the ball or messes things up.

    We are glad to hear you are up and running [​IMG]
     
  20. Jan 9, 2009 #6120 of 9367
    CharlesH

    CharlesH Member

    1,061
    1
    Aug 29, 2002
    Sacramento...
    I recently had to have my cablecards re-paired due to replacing the hard drive in my Series3. I just called the phone number on the cablecard pairing screen, told the person who answered that I had to re-pair my cable cards. She took the cablecard, host ID, and Data numbers, short pause, told me to look again, the card showed proper pairing. Repeat for cable card #2, and I was done in ten minutes. If she had to call someone else to actually enter the numbers, she sure had a good hotline to them.
     

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