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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jan 7, 2009 #6061 of 9367
    unko

    unko New Member

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    Jan 7, 2009
    Seattle, WA
    I wanted to share my (good!) installation experience with the forum.

    I've been reading the forum for a while now and after reading about the difficulties with CableCards, I approached installing my TiVo with trepidation...

    In anticipation of my TiVo arriving today, I went to my local Comcast office on Monday to pick up a CableCard. When I asked for it, the woman at the office knew exactly what I wanted, and handed over a brand-new M-card. She also told me that in this market (Seattle) they only offer M-cards, and not S-cards.

    Tonight I went through the guided setup, then called Comcast to pair and activate the card. The CSR asked for the serial number/host/data and put me on hold. A few minutes later, she came back and told me that I was all set.

    I crossed my fingers and started testing channels while still on the line with her. Everything is working! All my channels, including my premium channels are coming through just fine! Total time on the phone: about 15 minutes.

    Sometimes, it works just like it's supposed to. I do consider myself lucky!
     
  2. Jan 7, 2009 #6062 of 9367
    ccarollo

    ccarollo New Member

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    Jan 4, 2009
    So....not impressed with TiVo's ability to give me useful messages so far.

    I ran the guided setup, then did my CableCARD install. The Comcast person I talked to seemed to think everything went fine on her end, but I couldn't tell any difference on mine. I tried to just change to a new channel, but the TiVo kept insisting that I re-run the guided setup. Fine by me, so I try to do that, and it gives me a "This option is temporarily unavailable because teh TiVo HD DVR is in the process of connecting to the TiVo service. When the connection completes, you'll be able to access this option."

    Well, I don't even know what "connecting to the TiVo service" means, or how long it's going to take. It's not particularly "temporarily" because it's been like this for 10+ minutes now. Is it stuck like this forever? Am I actually going to get out of it? Why can't I cancel this "connecting" business since I'm going to do the initial setup again anyways?
     
  3. Jan 7, 2009 #6063 of 9367
    sarsah

    sarsah New Member

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    Jan 7, 2009
    Check to see what software version your Tivo currently has - it's listed under 'system information'. As I understand it, It needs to be version 11 or higher.

    Mine is running version 11 and the Tivo support told me I was getting the the 161-1 error because the cable card is bad. Comcast is coming out (again) tomorrow to (hopefully) bring me a new card.

    I am in ATL and was told that they do not have multi-channel cards. The tech arrived with two cards he he said were multi-channel, but they were instead single-channel cards. We'll see what they bring tomorrow

     
  4. Jan 8, 2009 #6064 of 9367
    MisterWho

    MisterWho New Member

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    Oct 7, 2007
    See my posts above, I am in ATL and just had my multistream card installed last Sat. You're right, the phone reps insist you need two cards for your tivo (I think they are trained on Series 3 tivos needed two cards but if, like me, you have a tivo hd then you can use just the one multistream card). I just told them to please make a note that the installer bring multistream cards and that I'd rather postpone my appt if they are out of them at the moment (didn't want to pay extra $2 month for 2nd card). Luckily, the installer showed up with a mcard and installed with very little trouble. Be aware, I did have to call a couple hours later and request an initialization hit as I was not getting all my channels. This took seconds and been working great all week. I did tell them the installer told me to ask for this initialization if all channels did not show up (he didnt, I learned that from these posts but I get the feeling they dont like you to know more than they do)
     
  5. Jan 8, 2009 #6065 of 9367
    gear

    gear New Member

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    Oct 1, 2006
    My cablecard installation was a couple of years ago and it went fine and is still working quite well.

    My issue is the cost of renting them from Comcast. I think they charge an awful lot of money for this rental. Oh it doesn't seem like much for one month, but month after month it is adding up to quite a tidy sum. If I could purchase the cablecards but chose to rent them I could see paying what I do.
     
  6. Jan 8, 2009 #6066 of 9367
    PaulM-D

    PaulM-D New Member

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    Jan 7, 2009
    Thanks for the heads up. I'll keep an eye out, although everything is still fine this morning.

    Removal and reinsertion multiple times on the TV over the past couple years has never changed the pairing. As a matter of fact, when the channels have disappeared in the past with the card was in the TV, pulling and reinserting is what Comcast support recommended.

    There are two channnels in my lineup that are not coming through though - Mojo is just blank - perhaps a programming problem. And GolfHD - the screen comes up to call Comcast about programming. I have seen that on some premium channels in the past.

    I'll continue to keep an eye on it. The pairing to a slot thing always seemed a bit odd to me. Do M-Cards auto-pair to the slot? Obviously Comcast cannot read the card remotely.

     
  7. Jan 8, 2009 #6067 of 9367
    pdhenry

    pdhenry Safety Pin

    17,232
    88
    Feb 27, 2005
    PA
    Removing and re-inserting in the same slot is not the same as removing from one device and inserting into another device.
     
  8. Jan 8, 2009 #6068 of 9367
    drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    Oh Yes They Can :D
     
  9. Jan 8, 2009 #6069 of 9367
    drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    One piece of pairing data changes every time if in the same box.

    And a Bunch of Pairing Data changes from box to box.

    Maybe Comcast has Stopped using the one piece of pairing
    data that changes from removal and insertion back into the
    same box.
     
  10. Jan 8, 2009 #6070 of 9367
    drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    One thing I have never checked is the pairing info between
    my TiVo and my Sony DVR. It is possible the Sony DVR
    reports more pairing info than TiVo.
     
  11. Jan 8, 2009 #6071 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    I'm not aware of any CableCARD data that changes if you remove and reinsert a CableCARD into the same slot of the same device, powered on or powered off.
     
  12. Jan 8, 2009 #6072 of 9367
    drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    See my Above Post - I have both Sony DVRs and TiVo's.

    I KNOW for sure there is one piece the Sony Reports.
    I forget the name of the parameter.
     
  13. Jan 8, 2009 #6073 of 9367
    b_scott

    b_scott TiVo Fan

    1,537
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    Nov 27, 2006
    chicago, il
    took out the booster and I'm still getting the pixelization. It's just random noise, usually in a line, in the middle of shows. Sometimes it includes an audio drop out, sometimes not.

    I just got a new TivoHD for the bedroom and a new HDTV for the bedroom as well. I'll see if I get the same thing on that one, after a few days. If I don't, maybe it's the cablecard.
     
  14. Jan 8, 2009 #6074 of 9367
    Tmonkey

    Tmonkey New Member

    1
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    May 26, 2006
    Alexandria
    I just had Comcast in Alexandria VA install a multistream CC last night. It took him ten minutes and went well.

    I asked the cable guy if his noticed an increases in people getting rid of the Comcast DVR and getting the CCs for Tivo. He said he's noticed a huge increase in the number of cards he's been installing in the last six months.
     
  15. Jan 8, 2009 #6075 of 9367
    rwcmom

    rwcmom New Member

    3
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    Jan 8, 2009
    Thought I would share my unfortunate experience and end result :mad: with Series 3 & Comcast multistream cable card install. We purchased a new HD TV and thought it was time to upgrade to Tivo HD.
    Similar to the many posts here, I attempted a self install. I went through 3 cable cards on my own phoning tech support numerous times. Each time I was told by Ccast "the card was paired on our end". Meanwhile several calls to Tivo tech support insisted the card was not paired and I continue to receive what my kids angrily call the "spinning peppermint wheel of death" as the dvr painfully attempts to acquire a cable signal.

    After 8 days of nightly phone calls, I finally had a Ccast tech out last night. He went through 2 more cards before phoning dispatch. He was promptly told by "dispatch" that the known software issue from Dec '08 (which allows Comcast to send and receive signals to the card) is still not resolved. No cards can be paired due to this. This problem apparently spans San Fran to Monterey in CA. It is not the card, it is not Tivo, it is the lack of organization within Comcast to get their software up to speed.

    When I asked the tech what my options were, I was told the following:
    1.-I could go back to the old Series 2 Tivo set up and receiver box that I had before
    or
    2.-Purchase the Comcast HD DVR - their DVR has the hardware installed so there is no card issue. Unfortunately, they are out of stock, no eta
    or
    3.-Wait for Ccast to resolve the issue. I would be put on a "list" and the supervisor would phone me when the issue was resolved and set up a time for install

    We have not decided what option we will go with yet. It really burns me up when I think of the wasted time, energy and expenses caused by Comcasts failure to communicate with the public and their own support people!

    It's actually kinda nice to have a quiet house with no tv in the background.
    hmmmmm, could this be option 4?
     
  16. Jan 8, 2009 #6076 of 9367
    gdprof27

    gdprof27 New Member

    7
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    Nov 21, 2008
    Update on my story...

    Went back to Comcast here in Montgomery County and swapped M-Cards. Went through the hole process and had the same result. I am only able to receive my local HD channels... that's it.

    There is one change. With the first M-Card, the pairing screen flashed an Authorization Failure 1200 error message... whereas now, the pairing screen is prompting me to contact my provider to start cable service. I have been assured by CC Tech that the pairing signal was in fact sent out but I still only get those five local HD channels.

    I have a tech coming tomorrow to give it another go.
     
  17. Jan 8, 2009 #6077 of 9367
    drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    I'm sure the TECH will get it up and running tomorrow.

    The current condition is a pairing problem for sure.
     
  18. Jan 8, 2009 #6078 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I forgot to ASK - is your TiVo connected to the Internet
    so that it can UPDATE the TiVo Software????
     
  19. Jan 8, 2009 #6079 of 9367
    gdprof27

    gdprof27 New Member

    7
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    Nov 21, 2008
    Yes...ethernet direct connection.
     
  20. Jan 8, 2009 #6080 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    Then by now the TiVo should have updated!

    It does recognized you as a subscriber?
     

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