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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jan 3, 2009 #6021 of 9367
    pdhenry

    pdhenry Safety Pin

    17,246
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    Feb 27, 2005
    PA
  2. Jan 4, 2009 #6022 of 9367
    keving89

    keving89 New Member

    1
    0
    Jan 6, 2008
    Hi Everyone,

    Long time lurker, first time poster here. Thought I would contribute my good experience with the cable card install from Comcast here in Denver, CO.

    Got my TivoHD last week after 3 great years with an S2. Installed it with just basic cable, ran set-up, and forced a network connection a few times to make sure it downloaded all the latest software updates.

    After a couple days of making sure the TivoHD was working correctly, I called Comcast to order the CableCard. The Rep was nice, but was a little confused on cable cards and their pricing. I had to explain to the rep that there were two types of cards - M & S. She indicated that they only used M cards. I asked her to note on the work order that we needed an M-Card and that the rep needed to bring multiple cards just in case one of them wasn't working.

    Rep arrived today, said he'd only installed cable cards once before, and that it "had been a couple years." Uh-oh. We worked through the process together, although he kept telling me that he did know it would take 45 minutes for any channels to actually show up. Thanks to this forum, I knew that wasn't true -- channels should be available in a couple minutes. He called in the Host & Data info and asked for an initialization. It took about 3 minutes and a couple attempts for the "Test Channels" to work correctly -- basic channels fine, encrypted channels fine, and HD channels fine!

    Just finished running guided set-up to complete the process and verified that all channels are working correctly! All told, the rep was here for 25 minutes start to finish, was extremely nice, and the install went quite smoothly.

    Feeling like I dodged a major bullet here....

    :)
     
  3. Jan 4, 2009 #6023 of 9367
    engine12

    engine12 New Member

    8
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    Jan 17, 2008
    Well, The Comcast Tech was here today about 40 minutes late,but we got a $20 credit for not being on time. The tech had only installed 1 other CC on a TiVo before and admitted he didn't really have any idea what he was doing. BUT, everything worked out fine!!! The first card we tried didn't seem to be working correctly,only recieved about 9 channels.So I suggested trying another card and that one worked just fine. We are recieving all of our channels including HBO.
    This tech was great,he was willing to do whatever he needed to do and take as long as it needed. Wasn't rushed at all. Great Installer!!! If anyone in the Hanover/York Pa area would like to know the installer's ID so you can request him, send me a pm.
     
  4. Jan 4, 2009 #6024 of 9367
    seanmcsean

    seanmcsean Comcast H8r

    15
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    Dec 17, 2008
    NL CTY CT
    Got my TiVo connected today, awaiting the comcast tech on Thursday.

    I guess they don't like activating TiVo's on the weekend? I don't have a cable card yet, just a coax splitter running to the box and the TiVo. My account still says "processing activation" and I can't watch live TV through the TiVo.. Only a gray screen. We'll see what happens tomorrow when TiVo gets a chance to activate my box, I suppose.
     
  5. Jan 4, 2009 #6025 of 9367
    pdhenry

    pdhenry Safety Pin

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    Feb 27, 2005
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    You should be able to view programming on the TiVo before the account is activated. Does your cable company have unscrambled basic cable?
     
  6. Jan 4, 2009 #6026 of 9367
    seanmcsean

    seanmcsean Comcast H8r

    15
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    Dec 17, 2008
    NL CTY CT
    I would imagine so. Only one TV in the house is hooked up to a set top box, all the rest are just straight up coax to the back of the TV.

    All the other TV's get basic channels just fine.

    I was able to view the channels during the guided setup, when it was asking me to verify what stations were what.. After that, just a grey screen.
     
  7. Jan 4, 2009 #6027 of 9367
    seanmcsean

    seanmcsean Comcast H8r

    15
    0
    Dec 17, 2008
    NL CTY CT
    Turns out IT guys can figure something out once in a while :D

    I figured I'd apply the ol' "when in doubt, reboot" philosophy. Rebooted the unit, it applied a service update, and ta-da! I have live TV again.

    Now I'm 100% ready for Comcast on Thursday.. BRING IT COMCAST! :p
     
  8. Jan 4, 2009 #6028 of 9367
    pjd6896

    pjd6896 New Member

    3
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    Jun 25, 2007
    I have Comcast in Houston and received a letter a couple weeks ago that said I had until 1/20/09 to update my cable cards. I brought my cards in on Fri 1/2 and the clerk said that I only need one card and that the card he was giving me was active. Took it home and found out that for S3 Tivo, I need 2 cards and that the card he gave me was not active. I put it in the Tivo and the firmware updated. I called Comcast and the rep sait it will not work for "24 - 48 hours because it has to download'". I asked download what and he said the program guide, blah, blah, blah. I told him Tivo already downloaded the program guide and updates fine without they're crappy cards. Anyhow, I called yesterday again and they said that they can't hit the card but would put in a request to activate it but the people that activate the cards may not work on weekends. Any advice on how I can find some one who actually knows what they are doing other than to keep calling and waiting? I wish there were more competition with Comcast so they had some incentive to provide basic customer service...
     
  9. Jan 5, 2009 #6029 of 9367
    Wiley1

    Wiley1 New Member

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    Dec 14, 2008
    And, that there, is the rub, isn't it.

    Technically, Comcast Basic covers only channels 2-32, not any of the clear-QAM channels.
    So, you're telling me that the cable card may not map these channels and I might effectively lose programming that I receive now by installing a cable card.

    The question is whether Comcast can be convinced to add the clear-QAM channels to the those covered by the cablecard.

    Does anybody have any experience with this situation?
     
  10. Jan 5, 2009 #6030 of 9367
    MisterWho

    MisterWho New Member

    74
    0
    Oct 7, 2007
    I had my cablecard installed Sat. morning with very little trouble.

    The installer (scheduled for a 11-2 window) called at 9 and asked if he could come early. After rolling out of bed, I waited a few minutes for him to show thankful that I would not be wasting most of my Saturday waiting. Tech was polite and had the one MCard as requested. He called the Host and Data info in and the channel map downloaded but not all channels were active.

    Knowing from these forums that all channels should show near instantly (despite the lines given by some techs that it can take minutes to hours), and acting against my better judgement, I let the tech go as he insisted thats all there was to it. I only did this because I did know from calling the night before to verify my appt. that their "systems" had been down and assumed this could have caused the delay.

    Anyway, the CC info menus gave a Auth: MP so I called tech support and coyly told them that the installer had suggested requesting an initialization hit if the channels did not display within a couple of hours. She did and as she was telling me it could take a few minutes because of their system troubles, all the blank channels came in including HBO and HD channels.

    I thanked her and hung up, grateful that I did not have more of an ordeal than those who have posted here.

    P.S. and FYI - The billing people seem to know nothing about what you need and what you will be charged as they suggested that I needed two CCs ($1.99 a month for the second) for my Tivo HD and would have to pay the extra $7 monthly for the HD service. I had to digress on the CC but declined the extra HD monthly charge. I now have but one perfectly fine working CC and all HD channels I am subscribed to. Will make sure next bill reflects just that.
     
  11. Jan 5, 2009 #6031 of 9367
    Unseen Llama

    Unseen Llama New Member

    91
    0
    Nov 29, 2005
    Fishers, IN
    Got the same $7 BS when I called customer service. I even had the rep try to point me to an address on Comcast's site that specifically says I needed to pay $7. All she could do was say that I needed their equipment the $7 charge to get HD. What a bunch of bull. Thank goodness I was able to get someone that actually helped me the next day.
     
  12. Jan 5, 2009 #6032 of 9367
    pdhenry

    pdhenry Safety Pin

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    Feb 27, 2005
    PA
    I've seen the line on Comcast's site about the $7 HD charge - what are you doing/saying to avoid that?
     
  13. Jan 5, 2009 #6033 of 9367
    chris1088c

    chris1088c New Member

    39
    0
    Jan 5, 2009
    Hi all,

    I'm new to Tivo (just got a TIVO HD box for XMas) and have Comcast digital cable in the Philadelphia suburbs. I could use some help from someone in the Philly area that is experienced with Tivo and dealing with Comcast. Here is my situation...

    As I said, I have Comcast with digital Cable (HD Digital w/HBO) and have an HD Comcast box in my living room (no DVR). I got the TIVO HD box for Christmas and decided to keep the Comcast box and put the Tivo box up in my bedroom. I figured I could get a cable card and recieve all of the channels I get with my Comcast Box downstairs in my bedroom too with the TIVO.

    My problem is with the information I've been getting from Comcast (suprise, suprise). I called and talked to a Rep who intially said that the CC's cost $3 in my area. When I told him that the Comcast website says that your first cable card was free, he took back what he said but told me they don't have Multi-Stream Cards (is this true?) and that I would require 2 Single-Stream cards for my box, so I would still be charged $3/month for the extra card. Is any of this accurate information? Even if they don't have Multi-Stream Cards, would one single stream card not work on my TIVO HD box? I just don't want to be taken advantage of by the crooks at Comcast who can't seem to get their story straight.

    Thanks for your help!
     
  14. Jan 5, 2009 #6034 of 9367
    pdhenry

    pdhenry Safety Pin

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    Feb 27, 2005
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    As I understand, putting only one single-stream card into your TiVo makes it a single-tuner TiVo. Not what you'd want. The Comcast website does say that there's a fee for the second CC in the TiVo. My position (hopefully) is that the non-availability of an M-card should not be my problem - if I've scheduled an M-card installation I should be able to pay the rate for an M-Card. We'll see...
     
  15. Jan 5, 2009 #6035 of 9367
    cepheid

    cepheid New Member

    22
    0
    Feb 16, 2002
    Houston
    Call the old CableCard activation line - 713-341-8080. The Bellaire store gave me a one-sheet installation process that includes calling that number to have them activate the card. This is the OLD Time-Warner instruction sheet and number, but it's still in use by Comcast.

    See thread here for more: http://www.tivocommunity.com/tivo-vb/showthread.php?t=413838
     
  16. Jan 5, 2009 #6036 of 9367
    chris1088c

    chris1088c New Member

    39
    0
    Jan 5, 2009
    Hi PDHenry, when you say it would be a single tuner TIVO do you mean I'll just be able to record one program at a time? Because if so, that wouldn't bother me. I just want to be able to get all of my digital and HD channels without paying a monthly fee to Comcast.
     
  17. Jan 5, 2009 #6037 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    With TiVo-HD either a Single M-Card or TWO S-Cards provide the double
    tuner capability on your TiVo.

    If you are happy with one tuner only - then you could use a single S-Card.

    As for whether Comcast has S-Cards or M-Cards can vary from location
    to location. What I can tell you is they no longer order S-cards and only
    Order M-Cards. So finding them with M-Cards should be much easier.
     
  18. Jan 5, 2009 #6038 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    If avoiding the FEE of $3 is your highest priority then you only
    need ONE S-Card and yes that means you can only RECORD
    one channel at a time.

    There is no FREE LUNCH.
     
  19. Jan 5, 2009 #6039 of 9367
    chris1088c

    chris1088c New Member

    39
    0
    Jan 5, 2009
    Ok, thanks for your help. My major concern was not having to give more to Comcast when I'm already being charged for my digital cable, TIVO subscription, and rent on my Comcast HD Box. I would rarely need to record 2 things at once so that isn't a big concern.
     
  20. Jan 5, 2009 #6040 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I could be wrong here - I have (5) DVRs all with M-Cards.

    It could be that with ONLY a single S-card - you MIGHT NOT
    be able to WATCH a different channel if you are recording one
    while you are watching.

    Trying paying for (5) M-cards and in my Comcast region they
    are $7 each not $3. Count yourself LUCKY [​IMG]
     

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