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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Dec 9, 2008 #5881 of 9367

    demaximis New Member

    Dec 1, 2008
    I did last night, but the young woman was not able the solve the problem. I will try again tonight, armed with this information, and if the tech does not seem to be able to help/understand, I will ask for a Supervisor. Thank you in advance for the help. Perhaps, with this information, they might be able to fix the problem.

    They are Motorola cards, crazi4tv. Thank you for your assistance, as well!
  2. Dec 9, 2008 #5882 of 9367

    Roderigo New Member

    Mar 11, 2002
    Brookdale, CA
    Actually, if it's saying "MP, it's not properly initialized for *any* device. They need to specifically send the INIT hit to the card.
  3. Dec 9, 2008 #5883 of 9367

    crazi4tv New Member

    Oct 31, 2008
    One common problem that happens is that billing codes are incorrect or missing. Verify that for each cablecard that you have installed that your cable provider has a service code: if you have 4 cards, their system must have 4 cablecard service codes. Also, per the previous poster the card must be "initilized". If the proper signals are not sent, then the card will not decrypt all your channels.

    If you are only receiving unencrypted channels, go to the Diagnostic screen. First, tune to a channels which is not coming in & press Record. Go to TiVo Central, select Messages & Settings, Account & System Information, Diagnostics. Look for Channel List Received YES means the channel map has downloaded, NO means the card was unable to acquire a channel map, either because the card was never activated, not paired correctly or because it is not receiving a signal.

    A couple of things to check on the Conditional Access screen is Con:Yes which means that the card is connected to the cable system. Also look for Val:V which means that the cable system has verified the Host ID (unique 13 digit ID of the Tuner) is valid which occurs if pairing is good. if you see Val:? than the Host was not verified as being valid. Towards the bottom of the screen, look for Auth, if you see anything other than S than that channel is not subscribed for viewing which is caused by either a service code issue or the card was not properly initialized.

    Post back what is on those screens
  4. demaximis

    demaximis New Member

    Dec 1, 2008
    I am happy to say that, after another call to the Comcast Cablecard Support Line, and the help of the forum members here, my issues with the multi-stream cablecards are resolved. I was very pleasant, but firm, with the phone tech in explaining that I needed her to initialize the card. She tried to tell me several times that the cards are initialized before leaving the warehouse, and that sending an initialization signal could damage the cards (?), but I convinced her to do it anyway. Within moments, each of the two M cards started functioning properly.

    Now, I have to hope they bring the remaining cards I need tomorrow, and if the problem occurs again, I know what to do. Hope this helps others who find themselves in a similar situation. Thanks crazy4tv, roderigo, and slowbiscuit for the helpful advice!
  5. drhankz

    drhankz Member

    Jan 14, 2008
    Salem NH
    She is RIGHT and WRONG.

    They are Initialized at the Warehouse - ONLY IF THEY ARE

    This procedure saves the Tech's time when they are installing
    a Comcast Box.
  6. c0yote

    c0yote New Member

    Sep 10, 2007
    Everett, WA
    If only everybody's experience could go like mine-
    I stopped by the local office here in Lynnwood WA and asked for a cable card (extended basic analog account). The rep went into the back and came back with a Motorolla M card, printed up a receipt, I signed it and left - took all of about 5 minutes.
    Got home and placed it into the Tivo HD, called up Comcast, gave the rep my host id and data numbers, and a few minutes later was up and working.
  7. Zimm

    Zimm New Member

    Apr 7, 2008
    ^^ did you end up getting bumped to the Digital Starter package. When I did this for my folks (I went to the Redmond Store) I was shocked to find that when the card was paired they were receiving the Dig starter package (SciFiHD, DiscHD, etc...). I called them up and they said that when you get a cableCARD you are automactically bumped up to this teir and the cost was the same. Who knew?
  8. c0yote

    c0yote New Member

    Sep 10, 2007
    Everett, WA
    Yes, I've now got ESPN, ESPN2, Vs, Discovery, TNT, Universal and a few others in HD.
  9. jwesty5

    jwesty5 New Member

    Mar 1, 2007
    Nothing but extreme frustration here. Four comcast techs have come out to no avail. The first three were utterly worthless the last seemed to be doing a decent job. Tivo's cablecard hotline hasn't been much more help either. My problem is that with the m-card installed I get absolutely no video or audio. Nothing.

    I think my problem lies in the conditional access screen. All that is listed on that screen is:

    Unit address:
    Encryption: DES
    Con:Yes EBCP: Yes Val:V 0x00

    and then nothing but a blank screen. No letters numbers nothing else exists on this screen. No Auth: whatsoever.

    Anyone know what might be the problem??
  10. miricle

    miricle Member

    Jan 26, 2002
    Waltham, MA
    I have just purchased a TivoHD and have read through posts from the past few months on this thread and think I know the answer, but of course, Comcast is truly useless when I called them.

    I am in Waltham, Mass (Boston area). A few questions:

    1. Do they have M-stream cable cards? I spoke to a CSR at Comcast to request an install for an m-stream card and she stated that they don't have them in Boston. I requested a supervisor, who again seemed to indicate that they don't have M-stream cables cards (although claimed that she knew they have them in California). I asked her (multiple times) to note on the work order that I wanted an M-stream card.

    Is she clueless? Do they in fact have M-stream cards in Boston area? Will the (probably clueless as well) installer bring a M-stream card even though the CSR/supervisor claimed that they don't have them? (Yes, I know, the odds of the installer even bringing a cable card are pretty slim, but I can hope).

    2. What would the proper cost be for an M-stream or 2 S-stream cards? I currently have:

    Comcast's highest level cable service (all premiums, etc)
    1 Comcast HD-DRV with Tivo service
    2 DCT-2000 digital cable boxes

    I will be getting rid of 1 of the DCT-2000 cable boxes

    I think that if I get an M-card, my monthly fees will not change because the Comcast HD-DVR counts as my "free" outlet, therefore, even though the cablecard is free, the outlet isn.t. If I end up with 2 S-cards, my monthly Comcast fee goes up $1.50 for a second "stream" on the outlet.
  11. hybucket

    hybucket Member

    Nov 26, 2004
    I live in Boston and they have M cards. Keep calling til you get someone who actually has a clue.
  12. psuJC

    psuJC New Member

    Oct 4, 2007
    I hope someone might help me out. I have comcast, with expanded basic cable, which includes the HD lineup... No digital, no hdtv special package. I have two tivoHD's. I got the living room one more than a year ago, it has 2 single stream cards in it, and it works fine.

    A month ago i picked up another Tivo HD for my bedroom, and the tech came out to stick in the cable card. Well... a month later, and it still doesn't work. I've had 4 different techs come out, and this last one even sat with me on the phone with TiVo to try to troubleshoot this. TiVo is supposed to call me back today.

    Here's what it does:
    We insert a M-stream card in. We get the screen with the host and CC#. Tech calls it in. We get the hits... all looks well. We go to test channels, and the only channels we can test are HBO, HBO2, Showtime, and somethine else. They're all grey (But i'm not supposed to get them). I get a grey screen on all the digital channels, Nothing else comes in... except the analog. Now the analog channels are mostly wrong. 5 is Fox, and the tivo guide shows that, but it's showing comcast net (cn8). Government access shows QVC.. etc.etc.

    the guide is correct, it's just most of the analog channels are mapped wrong. Every digital channel shows a Grey Screen.

    The tech is blaming v11, but it did the same thing for the 2 weeks before with v 9.4. Tivo says it has to be the cable company.
    The tech said he checked and the rates codes are all the same across each cable card.

    Some other intresting tidbits:
    I was able to recieve the locals in HD via clear QAM prior to the cable cards. The analog channels work fine if I don't have the cable cards in there. He tried using 2 Mstream cards, same result. Every single stream card they try comes up with an "Upgrading firmware" screen. We've let it try to upgrade 3 cards, waiting 2 hours for the first two, and 24 hours with the last one. The tech said they have no more single stream cards, are aren't ordering new ones.
  13. andy_hd

    andy_hd New Member

    Mar 14, 2008
    An update on this: Comcast recently changed the terms of their package, so that it comes with either a cable box or a cablecard. This time I was able to return the box to Comcast and the $5 'additional digital outlet' fee was removed. Of course the change in policy was accompanied by a price increase for the basic digital tier of programming (which I pay for, cable box or no), so I still hate these guys.
  14. HazelW

    HazelW Member

    Dec 6, 2007
    No. Va
    Be sure to repeat guided setup after the cable cards are paired. This might help since the bad mapping suggests you do not have it set up for the correct cable system.
  15. Dancar

    Dancar Member

    Oct 8, 2001
    FYI, there are references here to "2 M-cards."

    It is my understanding that the TiVo HD supports either 2 S-Cards or 1 M-Card (M is for multiple - it can do the function of multiple S-cards). My manual says that if slot 1 contains an M-card, anything in slot 2 will be ignored.

    Also, the original Tivo Series 3 units do not support M-Cards - they have to have 2 S-cards (unless this has been changes in a software update).
  16. Vern_l

    Vern_l New Member

    Aug 9, 2007
    My original Tivo Series 3 is working with two M-cards.:cool:
    ...and my new Tivo HD XL is working with one M-card.
  17. c3

    c3 TiVoholic

    Sep 8, 2000
    M-Card does work in S3, but the card behaves like S-Card, so S3 still needs two of them.
  18. psuJC

    psuJC New Member

    Oct 4, 2007
    we have. The same guided setup process nets us the correct channel lineup when not using the cable cards.

    It seems like it must be something where the wrong channels are mapped to the wrong frequencies. Each side is blaming it on the other.
  19. Wiley1

    Wiley1 New Member

    Dec 14, 2008
    I just got a new HD XL box. Although I only subscribe to Comcast Basic, I was able to search out a bunch of digital channels with long numbers such as 85-104. They appear in the channel lineup with a * and they are not identified otherwise. After reading through this forum, I think I've figured out that I will need an M-card or two S-cards in order to correlate the digital channels with the guide data. Without the cablecards, I would only be able to watch these channels live or record manually, but I would not be able to schedule recordings from the guide data. Is this correct?
    My service is from Comcast in Fauquier County VA, formerly Adelphia. Does anybody know if the cablecard will let me access all the same channels I'm getting free now without upgrading my lineup?
  20. crazi4tv

    crazi4tv New Member

    Oct 31, 2008
    The problem you are having is caused by an incorrect channel map, more than likely because an incorrect Headend code is on your cable account. Call your cable provider and ask to speak to a supervisor; ask him/her to verify that the Headend code on your account is correct. If it is not correct, it must be updated, then the card needs to be initialized.

    One area to check on your TiVo is the Diagnostics screen. Look for Channel List Received:-if you see YES than the channel map was received by the cablecard.

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