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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    LOL, HD Cablecards. Gotta love the 'support' from these folks. As you probably know by now, their training is what's unreliable, not the cards.
     
  2. Evicted

    Evicted Active Member

    1,440
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    Apr 22, 2002
    Sterling, VA
    I tried this number and they have options for certain Florida, NC/SC, and Georgia customers. For anyone else it refers you back to the main Comcast number and disconnects. :(

    I had cc installs in two HD Tivo's yesterday and the tech seemed to be pretty familiar with cc installs and Tivo, but said it always takes a couple hours for the premiums to show up so he left when the analog and broadcast digital were working. Called back twice last night and they just wanted me to unplug everything and send a signal and turn it back on, which of course did nothing because they were treating it like one of their cable boxes. They basically ignored everything I said about it being cable card setup that was the issue on their end and had no clue why it took my "cable box" 10 minutes to turn back on after unplugging it. They couldn't get me off the phone fast enough, insisted a technician had to come out to fix it. I'm just about 100% sure this is just a configuration issue on the back end, as the Tivo's now work exactly like my digital tuner in my computer now - they get the exact same, unencrypted digital channels (i.e. broadcast only) plus analog.

    I see tomorrows tech visit going the same way Mondays did, with the same result. They really do need to have a special number like the one above for cable cards, sadly this one just punts me back to the clueless 1800COMCAST number.
     
  3. kingkrab

    kingkrab New Member

    1
    0
    Nov 19, 2008
    Chicago far...
    I am planning to get a Tivo HD pretty soon here. I have a 52" Mitsubishi HDTV with built in HD tuner and Comcast Digital Classic package. I have always used a cable card in the TV (I think its an S-Card) since we got it because I was not interested in changing channels through a cable box, or having On-Demand. I mean, why have a TV that can tune in 1000 channels if you're going to leave it on channel 3 the whole time?

    Anyway, when I get the TiVo HD, do I take the cable card out of the TV and use it in the TiVo box? Or do I leave it there and go get new cards (or single M card as the case may be) from Comcast. When I'm not using TiVo for a recorded show do I continue to change channels on the TV? Or is this like a cable box where I leave the TV set to one channel full time and just tune in (whether live or recorded) through the TiVo box? If I do use the existing card in the TiVo instead of the TV do I need to call Comcast and have it paired again, or should it automatically work?
     
  4. husky55

    husky55 Member

    175
    0
    Feb 2, 2008
    Madison, CT
    1. Take out the TV cable card.
    2. Have the cable guy install the M card or 2 S cards for the Tivo HD.
    3. Nothing automatic about switching card and pairing. I speak from experience.
     
  5. HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    Note that there are some systems that do not pair the cards to a given device but just authorize the card.
     
  6. Zimm

    Zimm New Member

    33
    0
    Apr 7, 2008
    So I have a question here.

    How would a TivoHD work if one just put a M-card into it without calling Comcast or having it paired? Would you be able to receive the clear QAM channels in their proper positions (with guide data) or just the analog stuff?

    Basically I am asking what would happen if one were to simply buy a CableCARD and install it without any interaction with Comcast?
     
  7. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    You'll get all the analogs and clear QAMs in their existing positions, that's it. The card won't map anything if it's not paired, so it's no better than not having a card installed.
     
  8. micahmn

    micahmn New Member

    3
    0
    Nov 12, 2008
    Follow-up: The tech arrived, talking on her cell phone (presumably with someone in the local Comcast Office). She had a little trouble getting the CableCARD info to come up on the screen, but when she finally had it up, she read the Host ID and the CableCARD ID to the tech. The HD was fixed instantly. I like how I took a half a day off work to have someone come to my apartment to read 12 numbers off a screen that I knew how to find. I'm furious with Comcast right now over this amateur nonsense that I pay $80 a month for.
     
  9. thisisrybo

    thisisrybo New Member

    14
    0
    Dec 21, 2007
    Okay there are many threads on this, but many do not form the question simply enough. Here it goes: I have a Tivo HD, with two cable cards and digital classic. No premium channels. No equipment from Comcast, other than two cable cards. That is it. WHAT SHOULD I BE CHARGED FOR??

    For simplicity purposes, I am not going to begin to explain what I was charged for on this last bill. For now I will just ask this simple question. I will delve into the complicated mess that was my last bill if need be, later.

    Experts?
     
  10. GatormanX

    GatormanX New Member

    1
    0
    Nov 22, 2008
    Much in the same vein as thisisrybo's question, I am trying to figure out my billing... I am currently being charged for an extra outlet because I have 2 S-Cards in my S3. I don't pay for the cards but I have to pay $11.95 for the "second line". This absolutely can't be right, can it? I would gladly pay $2 for the card to save $10 but the rep said I was getting a deal because I wasn't paying for the card like I was supposed to as well... Anyone with any gouge on this?

    GMX
     
  11. c3

    c3 TiVoholic

    3,067
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    Sep 8, 2000
    Silicon...
    Channel mapping works as long as the card has been activated. Pairing is not necessary.
     
  12. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    So what's the diff? You're not supposed to activate it without it being paired.
     
  13. Zimm

    Zimm New Member

    33
    0
    Apr 7, 2008
    So, theoretically. If I obtained an activated M-card and popped it into my Tivo I would be able to map the proper guide data for all the clear QAM channels.

    I will have to look into this more...
     
  14. c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    If your TiVo breaks and buy another TiVo, just take out the CableCard and put it in the new TiVo. The CableCard is no longer paired, but channel mapping still works fine.
     
  15. c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    The CableCard has to be activated for your local headend.
     
  16. Zimm

    Zimm New Member

    33
    0
    Apr 7, 2008
    So one final question. When you go and pick up a CC from Comcast is it in an activated state? Or does that happen when you call it in?
     
  17. sinanju

    sinanju Member

    654
    1
    Jan 3, 2005
    There are numbers required for the pairing process that are only available once the card(s) are in the TiVo.
     
  18. dlmart2

    dlmart2 New Member

    27
    0
    Mar 26, 2006
    Its been a year since I hooked up my S3 TiVo (I moved and never reinstalled them).

    I called Comcast (AA County Maryland)) yesterday to request cablecards for my two S3 Tivo's. The CSR asked if I needed single-stream or multi-stream. Not realizing multi-stream was even available (it wasn't when I used my TiVo over a year ago), I said, oh, they have those now? So I asked for the multi stream.

    My appointment was today and the field tech installed 1 multi-stream in each TiVo.. called them in to dispatch and he was out of here in 15-20 minutes or so. All is working fine.. just waiting for the channel lineup info to update so I can see the program details. I tested recording 2 different channels and it works as expected. I'm happy.
     
  19. Zimm

    Zimm New Member

    33
    0
    Apr 7, 2008
    I know that you are required to give them your host ID when you perform the pairing process. What I am asking is are the cards activated in their system when they hand it to you or do they activate and pair them when you call it in?
     
  20. murryamorris

    murryamorris New Member

    123
    0
    Feb 1, 2005
    They won't work unless they are paired to your equipment so it's a moot point. As far as activation, even if they were activated on another person's account, you can't use it without pairing to your Tivo.
     

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