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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 28, 2006 #561 of 9367
    jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    After the CableCARDs are sucessfully installed and you are getting all the channels. If the cards are properly authorized, you can see all the channels in the test channel menu (off CableCARD menu) regardless of what the Tivo guide data is.

    The newer Motorola cards have serial numbers that start with NG. Yes, dispatch needs the serial number and no, it's not displayed on any of the CableCARD info screens. The installer should be smart enough to write down the serial numbers on the work order BEFORE he installs the cards.

    If they don't have the serial number info, you'll have to anyway.

    Good except for a couple things:

    - No need to go to the network screen.
    - If the cards are freshly initalized, run test channels BEFORE you looks at the Conditional Access screen

    - Watch for the 161-4 error message that will indicate the head end is talking to the cable card.
     
  2. Sep 28, 2006 #562 of 9367
    domino82

    domino82 New Member

    3
    0
    Sep 27, 2006
    Thanks for the help! :)

    The techies are scheduled to come out tomorrow afternoon (obviously I have nothing better to do than stay home for a 4-hr period during work hours).

    However, I finally spoke to a sympathetic rep at their 800-number line who was kind enough to a) give me a phone # for their local office (pretty sure that's a big no-no) and b) told me to ask to be transferred to "dispatch" to discuss specifics of CableCARD issues

    - So my new plan is first thing in the AM, to call the local office, calmly and confidently ask to be transferred to dispatch to resolve a CableCARD issue.

    - Tell dispatch that I have a tech visit scheduled, but that I think he and I may be able to resolve the issue ourselves and save everyone some hassle.

    - Insert Card #1, read back-and-forth the serial, host, and data info on the Card Pairing screen. Ask him to please send the card a hit.

    - Go to test channels and pray to all that is holy that my channels start showing up.

    - Insert Card #2 and repeat.

    Can you tell that I want this working *yesterday*!?!? lol
     
  3. Sep 28, 2006 #563 of 9367
    George Bush

    George Bush New Member

    2
    0
    Sep 17, 2006
    I was told flat out yesterday that Comcast absolutely does not support cable cards in Tivo and would not send out a tecnician to do so. When I stated that they were required by the FCC to install cards in any certified device the response was tv's only. This "superviser" was a real winner. Tim. Refused to give a last name. Only an employee number, 8598. Our discussion was a little heated and he hung up on me. I'm not sure what to do now.
     
  4. Sep 28, 2006 #564 of 9367
    GoHokies!

    GoHokies! O2->CO2 Converter

    2,657
    0
    Sep 21, 2005
    KFME
    Try again and hope for someone a little better - if that doesn't work, call Tivo and they'll stay on the line when you call Comcast and convince them of the error of their ways. Eventually you'll get through to someone with a clue - although this may take some time. ;)

    Well then, if you disagree, what else needs to be done to upgrade your cable from analog to digital? :confused:
     
  5. Sep 28, 2006 #565 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    TiVo have a number you can ring for situations like this. They'll conference in with the "misguided" reps and explain the correct situation. The numer has been mentioned in several threads.
     
  6. Sep 28, 2006 #566 of 9367
    SueAnn

    SueAnn Minion

    11,481
    0
    Oct 23, 2004
    St Charles,...
    I'm sittin on the couch hoping that when the Comcast tech shows up today that it goes quick and easy !
     
  7. Sep 28, 2006 #567 of 9367
    SueAnn

    SueAnn Minion

    11,481
    0
    Oct 23, 2004
    St Charles,...
    AWESOME !!!!!!!!!!!! They are here right now !!!!!!!!!!!!!!!!!!
     
  8. Sep 28, 2006 #568 of 9367
    Brainiac 5

    Brainiac 5 New Member

    451
    0
    Aug 24, 2003
    Columbia,...
    I'm also in Howard County, MD. I called yesterday and told them that I wanted two CableCards for a "DVR with two CableCard slots." The CSR didn't seem to really understand what I was talking about, but made an appointment for someone to bring two cards. So it seems to be a matter of luck in who you talk to. (Maybe them not understanding was what saved me? Hopefully the installer won't refuse to put them in when he or she sees the TiVo...)
     
  9. Sep 28, 2006 #569 of 9367
    jjarmoc

    jjarmoc New Member

    56
    0
    Sep 14, 2006
    Tell me about it... I'm on my 3rd day of juggling my work schedule to be home for a comcast tech to drop off a card and read numbers over the phone. I really can't do this much more or it's going to start to get me in trouble at work.

    It's now been over 2 weeks that I've had a non-working S3 tivo in my home.. fun.
     
  10. Sep 28, 2006 #570 of 9367
    Bodshal

    Bodshal Penguin-tastic!

    158
    0
    Jan 4, 2005
    Cedar...
    This was about an hour and a half ago.

    How did it go? Or are you having too much fun to give us a realtime update? ;)

    Chris
     
  11. Sep 28, 2006 #571 of 9367
    SueAnn

    SueAnn Minion

    11,481
    0
    Oct 23, 2004
    St Charles,...

    The installer just left ... both the cable cards in Tivo work and the one in the tv works too ! Only took 3 calls to Comcast from the installer mainly because the first person was in training.

    I'm running the guided set up right now and getting rid of the crap channels that I don't want Tivo to suggest shows for (It bugs me when I get an hour or two of The Home Shopping channel!)
     
  12. Sep 28, 2006 #572 of 9367
    rodneyw1

    rodneyw1 Member

    36
    0
    Nov 12, 2001
    Santa Rosa,...
    Comcast install 9/26/06 Benicia, CA (Bay Area)

    Went to local cable office. No cards there. Must be installed, tech will bring cards with him.
    $21.98 install fee. No charge for cards.
    Tech came and installed both cards. Just stuck them in, top slot first then immediately stuck in the bottom card. (Though TiVo says one at a time bottom slot first.) Install screens came up, he called and told them to hit both cards. Waited a couple of minutes, checked channels. Everthing working fine.
    So far I love it. Everything is working. Great picture and such an easy install. I was worried with all the horror stories on here.
    Received cable bill this am via email. Have charges for digital package and additional outlet. No HD fee of $5.00 on bill. Am going back to cable office this morning to schedule install of cable cards for second TiVo 3. (should arrive tomorrow from Circuit City) Will see if they will do something with additional outlet fees.
    No complaints with new series3 other than poor ir remote signal.
     
  13. Sep 28, 2006 #573 of 9367
    wdave

    wdave New Member

    3,996
    0
    Jul 16, 2000
    Stevenson, MD
    George, I'm also with Comcast, Howard County, MD. My cards are installed and working great -- done Monday. Persevere with them. The guy you talked with is an idiot.
     
  14. Sep 28, 2006 #574 of 9367
    sjcbulldog

    sjcbulldog New Member

    70
    0
    Jul 13, 2004
    Oregon
    As I mentioned in my earlier post, after my cards were installed, the pairing screen did not show any real data, nor did the conditional access screen until the CSR did an "initialize" on the cards. The installer called the CSR for the "initialize". Note that he did not call it an initialize but that is language I picked up here. Unfortunately I did not ask him what he did the first call. With the first call all he needed was the card serial # from the outside of the card. After the "initialize", I got the 161-4 error and the pairing screen as well as the conditional access screen then showed valid data. The installer then called a second time with the hostid and the serial # and attached both to my account. At that point everything worked great.

    Sjcbulldog
     
  15. Sep 28, 2006 #575 of 9367
    SMB-IL

    SMB-IL Member

    39
    0
    Mar 5, 2003
    Chicago, IL
    My install is in about an hour and I am TERRIFIED after reading here.... :eek: I hope that my install goes as easily as yours did!

    I think my plan is to just tackle the guy when he walks in and say "here's how we're going to do this...."

    or not.
     
  16. Sep 28, 2006 #576 of 9367
    rodneyw1

    rodneyw1 Member

    36
    0
    Nov 12, 2001
    Santa Rosa,...
    My guy said he had installed one Series3 before "Three weeks ago." Don't know how he did that. Maybe he just said that or maybe his time-frame was just off. He was here a total of fifteen minutes or less.

    Good luck.
     
  17. Sep 28, 2006 #577 of 9367
    mintakaX

    mintakaX New Member

    32
    0
    Jan 4, 2005
    Thanks for reposting Brad. I'm in Boulder and although I havent bought an S3 yet, I was wondering how the local Comcast would handle things.
    I must say that the customer service for the boulder comcast has really been superior over the 8 months I've had the service.
     
  18. Sep 28, 2006 #578 of 9367
    jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    Repeat your name and tell him the White House doesn't like people that refuse to comply with Federal regulations ... :D
     
  19. Sep 28, 2006 #579 of 9367
    geekmedic

    geekmedic TiVo Fanatic TCF Club

    521
    0
    Apr 4, 2003
    Atlanta, GA USA
    Call an executive assistant at the corporate office: 215-665-1700

    They should be able to fix things.
     
  20. Sep 28, 2006 #580 of 9367
    Bodshal

    Bodshal Penguin-tastic!

    158
    0
    Jan 4, 2005
    Cedar...
    Must...resist...urge...to...make...obvious...jokes...

    Chris.
     

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