I had to spend time on the phone with them -- reading the exact line item as it should appear on the bill helped them find it in the system. A few months ago, that particular package fell off many subscribers bills and was replaced by higher charges. I had to go through the whole thing again, but they did fix it. I've attached an copy of the TV portion of my bill. Verizon is coming by to hook up FiOS on Thursday. I can finally tell Comcast to go to hell.