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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. janry

    janry New Member

    17,688
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    Jan 2, 2003
    Nashville, TN
    You don't need no stinkin' comcast box of anykind unless you want PPV or VOD.
     
  2. tstp

    tstp New Member

    11
    0
    Mar 11, 2004
    Englewood,...
    thanks, I thought that having a comcast box wasn't right, she insisted that I need one.
    I don't need the other services and haven't used them.

    tom
     
  3. Oct 1, 2008 #5723 of 9367
    esoin

    esoin New Member

    11
    0
    Dec 17, 2002
    I'm trying to figure out the cost difference between the comcast HD DVR and the Tivo HD. Let me know if I go this correct.

    Comcast HD DVR = $12.95(monthly cost for HD service and DVR box)

    TIVO HD = $6.95 (monthly cost for HD) + M-Card ($39 service fee) + Tivo HD ($349 fixed cost) + $12.95 (monthly tivo service cost).

    Is that correct? Am I missing anything?

    Bay Area, CA
     
  4. Oct 1, 2008 #5724 of 9367
    bohbot16

    bohbot16 New Member

    21
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    Sep 21, 2008
    Katonah, NY
    The TivoHD should be less. It's $299 from TiVo.com (or a retail store).

    I think the $6.95 for HD varies by Comcast market.
     
  5. Oct 1, 2008 #5725 of 9367
    DVDerek

    DVDerek <WittySaying />

    6,450
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    Sep 30, 2002
    Boston, MA
    There is no monthly cost for HD on Comcast in my market. You just automatically get HD versions of the channels you pay to receive if they are available. Service fees (I assume you're talking about the install fee) are different in every market and may be able to waived depending on the deal you get. Either way, the service fee for installing a cable card should not be any more or any less than the service fee for installing a Comcast HD DVR.

    The TiVo HD itself can be had for $180 (refurbished from TiVo).
     
  6. Oct 1, 2008 #5726 of 9367
    esoin

    esoin New Member

    11
    0
    Dec 17, 2002
    Ah, I see.

    Here, in Bay Area, California, comcast charges $6.95 /month for HD channels and tuner box. $12.95 for HD channels + HD Dual Tuner DVR box.

    I assume I'll still have to pay comcast $6.95 for the HD service, and pay tivo 12.95 for the DVR service.

    If anyone from the bay area can confirm this, it would be much apprecaited.

    Thank you
     
  7. Oct 1, 2008 #5727 of 9367
    DVDerek

    DVDerek <WittySaying />

    6,450
    0
    Sep 30, 2002
    Boston, MA
    Are you sure that's not just a box rental?
     
  8. Oct 1, 2008 #5728 of 9367
    bdj470

    bdj470 New Member

    54
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    Sep 19, 2004
    I have a Comcast HD box. That is what my bill says $6.95 for box rental
     
  9. Oct 1, 2008 #5729 of 9367
    DVDerek

    DVDerek <WittySaying />

    6,450
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    Sep 30, 2002
    Boston, MA
    Right, so if you don't need the box (because you have something else capable of tuning the stations) then you don't pay the $6.95. You may need to pay a small fee for the cards(s).
     
  10. Oct 2, 2008 #5730 of 9367
    lexsar

    lexsar Member

    117
    0
    Dec 15, 2003
    Maryland
    I send the email that I mentioned above on a Sunday evening. I received a phone call on Monday morning from a Technical Supervisor who tried sending signals to my TivoHD but still no joy. He said he would have the "headend" re-enter the information in the server and then re-pair and re-authorize the cablecard. He said if this didn't work, he would come personally the following morning and make this right.

    When I returned home Tuesday evening, I was receiving everything that I should be receiving on both tuners. I'm happy it's working correctly now, but I can't help but have the strong opinion that this should have taken place the very first time someone came out with a cablecard...

    The Technical Supervisor said this was an education for him and his team too so perhaps in the future, it won't take the next customer so long to get their cablecard functional.
     
  11. Oct 3, 2008 #5731 of 9367
    andy_hd

    andy_hd New Member

    22
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    Mar 14, 2008
    I have a cable box as well as an 'M-stream' cable card (for the TiVo) from Comcast. I'm being charged an extra $5 for the cable card. I decided that I don't need the cable box (I was using only for 'on-demand') so I tried returning it to Comcast. I thought this would remove the extra $5 'additional digital outlet' fee.

    No go. Comcast's story is that the cable box is included with my 'package'. The 'additional digital outlet' fee can only be removed if I drop the package -- which would be more expensive than just leaving the cable box on a shelf.

    I hate these guys.

    But I do have to say the the cable card TiVo HD install went pretty smoothly and I haven't had any issues for the 9 months that I've had it.
     
  12. Oct 3, 2008 #5732 of 9367
    DVDerek

    DVDerek <WittySaying />

    6,450
    0
    Sep 30, 2002
    Boston, MA
    I was given the same garbage answer. The installer thought it was crazy and said I could probably return the box. I'm waiting for my first bill to see how it all shakes out. I still have the box (in storage) for now.
     
  13. Oct 3, 2008 #5733 of 9367
    hybucket

    hybucket Member

    557
    6
    Nov 26, 2004
    You can get different answers from every CSR you talk to...most of them can't even figure out how to price things. It is absurd.
    But in their defense, if you can call it that, I have friend with DirecTV, and he goes thru exactly the same stuff, and I hear that Verizon FIOS is no better. They are all nuts.
     
  14. Oct 3, 2008 #5734 of 9367
    janry

    janry New Member

    17,688
    0
    Jan 2, 2003
    Nashville, TN
    I believe this is a business tactic. These companies could provide the CSRs with in-service to clear this up and should have by now, but why should they? The more aggravating they make it for us, the more likely we are to drop TiVo and go with one of their over-priced boxes.
     
  15. Oct 3, 2008 #5735 of 9367
    hybucket

    hybucket Member

    557
    6
    Nov 26, 2004
    While I agree with that, it's not just to drop TiVO that they do this. Their plans and pricing are so confusing that even the CSRs can't figure them out, and I suppose the plan is, we just shrug our shoulders, say what the hey, and pay the bill. After a while, most people just give up and say, They must know what they're doing.
     
  16. Oct 4, 2008 #5736 of 9367
    bsoft

    bsoft New Member

    55
    0
    May 19, 2001
    I'm in Boulder, CO and I have Comcast Starter Digital Cable (currently $33/mo, usually $52/mo).

    Went into the local Comcast office (it's at 28th and Canyon, near Qdoba) and told them I was getting a TiVo HD. I had an installation appointment scheduled.

    Appointment was supposed to be $20, but I had that waived (they were going to install another outlet too, but they weren't able to, so they credited the charge).

    The installer came and was pretty knowledgeable (he had done TiVo installs before). He brought 5 S-cards (ironically, he used his last two M-cards on a Series 3). The first S-card was defective, but he tried a second one that worked. Tuner 2 was configured with another S-card.

    He then called in and had the "HD Tier" added to my lineup (so that I could get ESPNHD and the other national HDs in my package). I was worried that this was some kind of extra charge, but after I got my bill there weren't any unusual charges, so good there.

    The "Series3" option on my bill (which includes 2 CableCards) is $1.50/mo; there's no HD or outlet charge which is nice. My Comcast bill is $12.50 less than it was with the POS Comcast DVR (TiVo service offsets this).

    I've called to ask why I'm being billed for CableCards (I've been told that they are free for the first outlet), but no one can give me a straight answer. Honestly, I'm not going to press the issue for $1.50 per month.

    Now, once my $66 double play deal wears off, I'm going to be paying $100/mo for TV+HSI, which is more than I like. $53 is a bit much for "Starter Digital", especially considering that I can get DishDVR + HD (which has a lot more channels and includes the DVR) for $60/mo. Unfortunately, I'm in a condo, which makes Dish a lot trickier (although the neighbor below me has DirecTV).

    Overall, Comcast is OK, although their HD lineup sucks. At least we get locals and there's no SDV.
     
  17. Oct 4, 2008 #5737 of 9367
    Kyven

    Kyven New Member

    26
    0
    Jan 12, 2005
    Palm Beach...
    I feel your pain. I'm in SOuth Florida too and I have argued with them to no avail. Each card has an outlet fee and anHD fee. It's wrong and I can't win as they insist without the fees the cards will stop working.
     
  18. Oct 4, 2008 #5738 of 9367
    jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    I'd love to figure out how it is that you're being charged $1.50 for a cable card with no other fees when I and many others in CO are being charged an extra $7 per Tivo for "extra converter outlet" or whatever the heck the excuse is.
     
  19. Oct 4, 2008 #5739 of 9367
    sinanju

    sinanju Member

    654
    1
    Jan 3, 2005
    Simple

    They have a CableCARD package especially for the TiVo. The first card is free with the digital package and the second card is around a buck and a half.

    Refer to this when you call them:

    http://www.comcast.com/customers/faq/FaqDetails.ashx?Id=2651

    The line item on my bill reads: "Add'l Digital Outlet(s): Cable Card Same Outlet Charge - $1.50"
     
  20. Oct 4, 2008 #5740 of 9367
    jmpage2

    jmpage2 New Member

    1,951
    0
    Jan 20, 2004
    I've been down that road with them before including trying to point them to that FAQ. I spent 90 days trying to get the additional charges removed and then finally gave up because they always said I have to pay that fee for the additional outlet that the Tivo uses. Earlier in this thread I posted the exact line item charges I am getting charged for the Tivo's and several here said that they were normal charges.

    I just can't figure out why some people aren't getting charged the additional fees unless there is some item in programming that triggers it.
     

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