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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 5, 2008 #5661 of 9367
    WhiskeyTango

    WhiskeyTango New Member

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    Everything is not going HD, it will be digital. Not all analog is being 'turned off', it's up to the Cable Co's whether or not to leave any active. So HD is still a premium.
     
  2. Sep 5, 2008 #5662 of 9367
    c3

    c3 TiVoholic

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    Silicon...
    It may be different in your Comcast area, but around here, $6.95 is the additional digital outlet fee, nothing to do with HD. There is no such thing as "HD service/programming fee". In general, if you get the SD channel, the HD version is automatically included.
     
  3. Sep 6, 2008 #5663 of 9367
    lexsar

    lexsar Member

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    That's how I originally understood it to be but it my bill shows differently...
     
  4. Sep 6, 2008 #5664 of 9367
    jmpage2

    jmpage2 New Member

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    My bill shows $7 HDTV converter charge for my "free" cable box that's included with the service. Apparently it's charged because it's an HD box instead of a plain SD digital box.

    I also have a charge of $6.95 for digital additional pkg, which looks like a 2nd outlet fee in addition to the $1.50 cable card fee that I pay, but Comcast insists that I'm being charged this fee because of my HD programming for the "2nd outlet" of the Tivo box.
     
  5. Sep 6, 2008 #5665 of 9367
    c3

    c3 TiVoholic

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    Silicon...
    That's correct. The HD box rental fee is in addition to any other fees. That's equipment fee, not HD programming fee.

    If you have a Comcast box and two CableCards for one TiVo, then you have two outlets. One outlet is included in the regular monthly cost. The second outlet would cost you $6.95, and the second CableCard in the same outlet would cost you $1.xx.
     
  6. Sep 6, 2008 #5666 of 9367
    legaleye3000

    legaleye3000 New Member

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    Dec 5, 2007
    If you only have ONE TV, with a TivoHD, Comcast, and one M card, how much are you supposed to be charged for on the HD service+any equipment? I'm thinking it should be the HD fee ($7) and that's it because you are supposed to get one cable card for free.

    Is this right? Thanks
     
  7. Sep 6, 2008 #5667 of 9367
    dswallow

    dswallow Save the Moderatоr TCF Club

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    With your digital programming package you should get your first outlet free. That "outlet" includes both tuners of your TiVo HD.

    Your first CableCard on that outlet is free.

    There should be a modest charge (typically around $1.50) for the second CableCard on that outlet if needed, but if you get an M card as the first CableCARD, a second one is not needed in the TiVo HD.

    There is no HD equipment fee at all since you are not renting any HD equipment. The CableCARD is not "HD equipment" by definition, a Comcast digital tuning receiver or DVR capable of tuning HD channels is "HD equipment."
     
  8. Sep 6, 2008 #5668 of 9367
    slowbiscuit

    slowbiscuit FUBAR

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    In the ATL
    Agreed. I have an SD cable box (Moto DCT-700 I think) and a Tivo HD with one M-card, and I get charged $5.99/mo. for additional digital outlet on the Tivo. No HD charge. I think this is the way it's supposed to be.
     
  9. Sep 6, 2008 #5669 of 9367
    jmpage2

    jmpage2 New Member

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    If what you're saying is correct then if I had my two S-cards swapped out for an M-card my bill would go down by $8.xx a month.

    Interestingly enough, Comcast has refused to swap out my S-cards for an M-card.
     
  10. Sep 6, 2008 #5670 of 9367
    dswallow

    dswallow Save the Moderatоr TCF Club

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    No, if you have a COmcast box, that's one outlet. If you have a TiVo HD that's one outlet. If you have both, that's two outlets.

    The second CableCARD cost is typically ~$1.50 each, if they're charging you at all for it. That's how much you might save going to an M card from two S cards; you wouldn't save an outlet fee.
     
  11. Sep 6, 2008 #5671 of 9367
    jmpage2

    jmpage2 New Member

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    This is an off topic question, but does anyone know if Comcast is now offering an HDMI capable STB other than the dinosaur Motorola boxes? I need to replace the component video STB in my bedroom with an HDMI capable box but I don't want another Motorola POS. This Motorola piece of crap is drawing 40 watts of power even when it's turned off.
     
  12. Sep 6, 2008 #5672 of 9367
    lexsar

    lexsar Member

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    Dec 15, 2003
    Maryland
    Here is an update on my Comcast & CableCard saga... (See post #5560 in this thread)

    I received an unsolicited phone call from Comcast. I posted essentially the same information that I put here on the Tivocommunity Forum post #5560 in the Comcast.net "Comcast Help Forum." Comcast apparently does monitor their own forums. This callback was in the form of a voicemail message that I listened to upon returning home from work. The CSR calling back stated that he had been tasked by Comcast Corporate to contact me and assist me with my CableCard issue. I tried returning his call but it was after 6pm on a Friday so I didn't expect he would be there. I left a voicemail and assumed that I would pick up on this on Monday. To my surprise, I received another phonecall from Comcast from a different CSR this morning, calling to resolve this issue.

    He apologized for the previous CSR's behavior and assured me that a supervisor would take action. He also let me know what the pricing would be and scheduled a tech to come out and install the CableCard. He also assured me that it would be a multi-stream card. This CSR also said he would touch base with me following the install to verify that I am satisfied.

    We'll see what happens, but I am impressed that Comcast was proactive in resolving my issue. I'll keep you posted.
     
  13. Sep 7, 2008 #5673 of 9367
    slowbiscuit

    slowbiscuit FUBAR

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    In the ATL
    Sounds familiar - escalating to corporate was the only way I could even get a truck roll, much less a successful install. It was obvious after three service call cancellations (claiming no cards or bad cards) that the local area didn't want to deal with Cablecards unless they were made to.
     
  14. Sep 8, 2008 #5674 of 9367
    RDaneel

    RDaneel New Member

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    Jul 17, 2003
    Does anyone know if M-cards are a regional option for Comcast? I'm in NJ and just set up a date for my truck roll to install 4 S-cards in my two new HD TiVos. The tech who did my scheduling seemed pretty knowledgeable, and insisted that they did not have m-cards as an option, only s-cards.

    I'll also have to be careful with how they bill me - they may try to charge me for the first "outlet". Am I correct in saying that my 4 cards should cost me only 3x$1.50/month because the first "outlet" is part of my digital package price?

    EDIT - Per comcast's own FAQ, one CableCARD should be free. The question is now whether an "outlet" is a wall jack (meaning that I have 3 in the house, and could get up to three CableCARDs "free" or whether my single line to the house is the "outlet" and I get only one.) http://www.comcast.com/Customers/Faq/FaqDetails.ashx?Id=2651

    Thanks in advance for any advice!
     
  15. Sep 8, 2008 #5675 of 9367
    dswallow

    dswallow Save the Moderatоr TCF Club

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    You know how many outlets you have because you'll pay for each, though the charge for the first one is included in your digital programming package cost.

    An "outlet" is a receiver. It can be a receiver that tunes 2 channels, or a receiver that tunes 1, but it's a receiver, either one you rent from Comcast, or one you insert CableCARD(s) into that you own yourself.

    You have two receivers. One will use the outlet included with your digital package. One will be charged an additional outlet fee. Each receiver will get one CableCARD as part of the outlet costs. If you get S cards and need two for each receiver, the second in each receiver will be charged at a nominal cost of about $1.50 per month.
     
  16. Sep 8, 2008 #5676 of 9367
    RDaneel

    RDaneel New Member

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    Jul 17, 2003
    Thanks, Doug, I appreciate the help! Wasn't sure what my "outlet" count was. Makes sense now. So looks like I'll be paying for two CableCARD rentals, plus an additional "outlet" fee rather than 3x or 4x CableCARDs. Not too shabby. Comcast's CableCARDs are cheap - I think they're $3.50 per month from Verizon. Probably still worth it for FIOS, though! Here's hoping it's available soon in my area.
     
  17. Sep 9, 2008 #5677 of 9367
    jimbo1mcm

    jimbo1mcm New Member

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    Jan 8, 2006
    I have a TIVO HD with motorola cable cards feeding into a Samsung 50 inch plasma. What is the best setting for my Tivo? I currently have it at " Native". The plasma is new and supports all formats. I am disappointed with the analog channels. HD is spectacular. Anyway to improve the picture? Will it improve SD output when all digital comes in?
     
  18. Sep 9, 2008 #5678 of 9367
    slowbiscuit

    slowbiscuit FUBAR

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    In the ATL
    Native, and no. SD is what it is, might look a little better on digital but probably not.
     
  19. Sep 9, 2008 #5679 of 9367
    RDaneel

    RDaneel New Member

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    Jul 17, 2003
    Sorry to repost a question, but it may have been lost in the other discussion. Does anyone in NJ have M-cards from Comcast? Not sure if I should make a stink to try and get them to save the monthly cost of second cards. So far the company has said they do not use M-mode cards at all.
     
  20. Sep 9, 2008 #5680 of 9367
    dswallow

    dswallow Save the Moderatоr TCF Club

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    M cards are definitely used in Comcast's own receivers by Comcast/Eatontown. I couldn't say if they're available separately since I only have CableCARDs in my Series 3 units, not my TiVoHD unit and have had no reason to try.
     

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