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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. We Tigers

    We Tigers New Member

    7
    0
    Jul 24, 2008
    Hey Cheesehead--I'm in Arlington too, and also trying to set up an M-Card. I got a host ID fine yesterday and also had the right station IDs for channels, but didn't get any reception. I just bought the TiVo HD, so I believe I'm still working on old software (8.something).

    If I run into any of the same problems on my next attempt or get a good local CSR, I'll let you know...I'm going to the Comcast office on Wilson Blvd. after work today to try to get a few cablecards to try myself and see if any of them have been successfully paired.
     
  2. cheesehead00

    cheesehead00 New Member

    12
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    Jan 22, 2008
    well ill tell you who ive had so far in arlington...

    Whitney 8/6- didnt bring any cable cards because she thought i wanted a box with an m card in it

    Whitney 8/7- brought two M cards but could never get a host id or anything

    Forgot name 8/8- brought two M cards but same problem as above. said he was going to go back to warehouse for more cards and would be right back but never called or came back

    Vince 8/13- brought two M cards and same problem. i reran guided setup again while he went back to the warehouse and again no luck with the new cards.

    I spoke to Vince's supervisor Lou who informed me that he didn't think Comcast and Scientific Atlanta cable cards worked with TiVo HD and that I was out of luck since thats all they carried. Informed him that I had no problem with Scientific Atlanta cards in the past through comcast and that they were probably bad cards.

    they are coming back again tomorrow between 9-12 with new cards.

    Does anyone have any suggestions on what the problem could be?

    Hope you have better luck than me!
     
  3. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    Yep, the problem is that your local folks have no idea how to properly initialize the cards for the Tivo and the headend that you're on. And they don't want to take the time to figure out how to do it right because they just want you to rent their DVR.

    Post your tale and account number at comcastmustdie.com. Escalate immediately to your regional VP, and the Comcast Exec Support office in Philly. Search for Comcast at consumerist.com for phone numbers.
     
  4. jjp007

    jjp007 New Member

    29
    0
    Feb 3, 2008
    I just found out that you should not remove the CC and reinsert it. you will have to re-pair the card. The numbers change when you remove the card and reinsert it. In my trouble shooting I did this, oh well u live and you learn

    Also my problem with channels disappearing was because the signal coming in was far to low. Supposedly they did some work on the box outside today to get the signal strength up but I won't be able to tell until they repair my CC sometime tomorrow. They do this between the hours of 3 pm and 5 pm.
    I'm not getting Show and HBO channels.
     
  5. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    That shouldn't be a problem unless you're putting them back in different slots.
     
  6. We Tigers

    We Tigers New Member

    7
    0
    Jul 24, 2008
    Got a bit of misinformation from Comcast main, apparently--none of the local Comcast centers in Arlington/Alexandria will hand out the cablecards to customers. For my troubles, the center on Wilson gave me a $20 account credit and set up an appointment for Sunday, specifically requesting in the service notes for the card to be set up properly before it gets sent my way, and for it to be dispatched in the hands of a tech support supervisor type.

    So, at least they seem to be making an effort to make up for the inconvenience. If Sunday's another failure, then up the chain we go...
     
  7. Dougmeister

    Dougmeister New Member

    85
    0
    Mar 28, 2007
    Will Comcast give me a cable card if I am *not* a digital subscriber? I just have basic cable and am using OTA for HD to my Series 3.

    Thanks. Every time I call the 800 number they're like 'Duh! No you can't have a cablecard.' I should ask how much to rent one but I'm hoping against hope that I won't have to do that.
     
  8. jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    They won't give it to you, but they may rent you one (or two). Policy varies by region. However, without the digital package you will only get the unencrypted channels, which are probably the same ones that you are receiving OTA, and can probably also get using QAM tuner with cable (however no tivo program guide).
     
  9. jlb

    jlb NCC-1701-D

    8,142
    8
    Dec 13, 2001
    Newburyport, MA
    Note...I am in the same region and I had a not so perfect install way back when.

    This is a little misleading, I think. With CCs, you should be able to get whatever channels your "package" authorizes you for. The only exception would be On-Demand and any channels utilizing Switched Digital Video (though the adapter will handle this when it comes out).
     
  10. cheesehead00

    cheesehead00 New Member

    12
    0
    Jan 22, 2008
    ok so the supervisor louis and vince came back this morning to try 2- S cards and we received the following errors.


    a technical problem is preventing you from receiving all cable services at this time
    please call your cable operator and report error code 161-1 to have this problem resolved

    and...

    cable card 1 is not in normal operation

    just as they were about to give up and tell me that it was an issue with my tivo a host id and other info popped up. we wrote it down and called it into dispatch. during this time we received the initial error of cable card 1 is not in normal operation.



    sooooo frustrated and don't know what to do since they gave up. does anyone have any suggestions on what to do?
     
  11. jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    I was basing this on OP remark that he didn't want to get digital package, and I was referring to the possibility of him getting additional channels vs. what he gets without CCs. As you correctly point out, he would continue to get the basic package he is paying for and "may" get the local channels in HD also (as well as a few stray non-encrypted digital channels). This all assumes, of course, that he could even get the cards with only basic cable.
     
  12. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    Dougmeister,

    In my area Comcast's Digital Starter package is only $1.99 per month which is the same cost as a single cablecard. The cost of the 1st cablecard is included with any digital package so there should be no downside to subscribing to the Digital Starter package. The second cable card costs me $1.99.

    The Digital Starter package includes the local HD OTA channels, as well as some other things like ESPN 1 & 2 in HD and the Music Choice channels. However, I see by looking at my rate sheet that you have to subscribe to "Epanded Service/Extended Basic" and not just "Limited Service/Basic" to qualify for the Digital Starter package.

    If you truly subscribe to only "Basic" and not "Extended Basic" then there would be a substantial increase in cost. In my area that is $35.75 additional.

    Your local rates and packages may vary.
     
  13. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    They need to make sure the cards have current firmware and that they've been initialized properly. I seriously doubt that it's a problem with the Tivo, and I don't think you're going to get them to fix it without intervention from someone higher up at Comcast.

    But whatever man, have more fun dicking around with them if you want.
     
  14. cheesehead00

    cheesehead00 New Member

    12
    0
    Jan 22, 2008
    I wrote an extremely detailed letter to corporate comcast office from the email i found on here and received a call this morning stating that a lead tech was coming out to fix the problems. well they came out and basically did nothing and stated it was something on tivos end and that they couldnt help me anymore.

    I spent over 4 hours on the phone with tivo support today trying to get it straightened out and after running tests and what not it is in deed comcasts fault and just bad cards they keep providing me. one of the cards they brought today even had a trash can sticker on it.

    I filed a complaint with fcc about my issues and the fact that they said they would not provide me with cable cards anymore so hopefully this ordeal will be over soon because im going crazy dealing with these idiots.
     
  15. jlib

    jlib Lean Forward

    1,063
    0
    Nov 21, 2002
    Carmel...
    I can corroborate your findings. Comcast techs have been known to just put bad cards back into the system to let someone else deal with it. At my original install, one of the cards the tech was trying to install unsuccessfully even had "BAD" written on the back of it with a sharpie marker. Sheesh!
     
  16. bdj470

    bdj470 New Member

    54
    0
    Sep 19, 2004
    I know this might sound like a dumb question.

    Can you order the Cablecards from Comcast using the "Live Chat"?

    I have been hesitant ordering the cablecards after reading some posts here for my Tivo HD.
     
  17. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    You can order a cablecard install from chat, but you have about a 50/50 chance of getting a tech who says he's at your house to install a new DVR instead.
     
  18. jlib

    jlib Lean Forward

    1,063
    0
    Nov 21, 2002
    Carmel...
    Like anything it depends upon the CSR you get. For initial order I would think that a call would be better so you can keep hammering home that you need a Cable Card (and an M one at that). Chat is particularly good if you are steaming to the point of verbal abuse or inarticulateness, of if you have a complicated problem and want a history (save the session).
     
  19. dbutts

    dbutts New Member

    24
    0
    Mar 28, 2007
    Holy cablecards batman, this thing finally works.

    After 3 technicians and countless hours on the phone by both me and the techs, the Comcast 'supervisor' stopped by this morning.

    In short:

    Nothing but grey screens on cable channels whether using M card or 2 S cards. One S Card worked from the start.

    Here's how they "fixed" it:

    Comcast tech at HQ removed all the cards from my account and then setup one of the new MCards that the supervisor had as a "new" card. This apparently got it to initialize properly.

    Maybe this will be of help to someone.
     
  20. elicariota

    elicariota Atlanta Comcast/TiVo

    6
    0
    Aug 18, 2008
    Atlanta
    I've spent hours trying to get at least the analog channels to TiVo, pending the arrival of the Comcast cablecards, due to be installed in about 3 weeks.

    I have:
    Comcast Digital service (Atlanta/Alpharetta)
    TiVo HD TCD652160 (S3)
    TV that is not HD
    No cablecards (yet)

    Comcast tells me I should be able to get analog channels (1-78) pending the arrival of my cablecards which will "unlock" channels 79-100. This shouldn't be a difficult task, but I'm not getting anything but a light gray screen.

    Comcast had me run the cable directly to the TV and of course, that works fine. So Comcast says they're job is done. TiVo has walked me through numerous configurations, but nothing has worked.

    Channels are selected in TiVo, TiVo detects cable (rating of 93, I believe), ran the initial TiVo setup 3 times. Still nothing.

    Shouldn't I be able to pick up the standard analog channels without the cablecards?

    It shouldn't matter that our TV isn't HD, right?

    It's frustrating to be paying for TiVo service, Comcast service and new TiVo DVR and not being able to get them to communicate with each other.

    Any ideas?

    Frustrated in Atlanta
    elicariota @ comcast.net
     

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