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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jul 2, 2008 #5501 of 9367
    cluelesspa

    cluelesspa New Member

    17
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    Jun 19, 2008
    Pittsburgh, PA

    Have you checked your Cable Card diagnostic screen on EACH cable card when the problems are occurring? the one cable card menu item in the TIVO will say if the CP Menu (i think) is authorized. I wonder if one or both cards are losing authorization when this occurs. you can also narrow down if it is card 1 or card 2 or both cards having the issue.
     
  2. Jul 2, 2008 #5502 of 9367
    jlib

    jlib Lean Forward

    1,063
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    Nov 21, 2002
    Carmel...
  3. Jul 5, 2008 #5503 of 9367
    Turtleboy

    Turtleboy Well-Known Member TCF Club

    53,032
    181
    Mar 24, 2001
    Ft. Lauderdale
    I'm on the phone with Comcast now:

    Me: I'd like to order cablecards for my tivo.
    Them: Uh, I'll transfer you to someone else.

    me to new person: Me: I'd like to order cablecards for my tivo.
    Them: Uh.. ok. How many cards do you need?

    (Me thinking): Aren't you suppoed to know and tell me this?

    Me: Well I have one tivo and there are two slots. I think I read that I need two S cards or one M card?
    Them: S card? M card? err...uh.. Hold on please.

    (still on hold).

    This is why I waited. They still don't know anything about it?
     
  4. Jul 5, 2008 #5504 of 9367
    Turtleboy

    Turtleboy Well-Known Member TCF Club

    53,032
    181
    Mar 24, 2001
    Ft. Lauderdale
    They came back and told me they have S cards only. I told them that I would need 2, but the installer should bring more than 2 in case one is defective.

    My appointment is next Saturday 11-3.

    Anyone up for a prop bet as to whether or not this will be a smooth and easy install that will leave me with a properly operating system?
     
  5. Jul 6, 2008 #5505 of 9367
    cluelesspa

    cluelesspa New Member

    17
    0
    Jun 19, 2008
    Pittsburgh, PA
    if you have the Tivo HD you only need ONE M card

    if you have the Tivo S3 HD you need two cards. two M or two S cards. it will only use each card in S Mode.
     
  6. Jul 6, 2008 #5506 of 9367
    Garak

    Garak New Member

    13
    0
    Jun 19, 2008
    Thought I'd pop in and mention that if you're given a choice, I suggest trying to get an M card, at least in Scientific Atlanta markets. My installer told me he's never seen an M-card installation go poorly, and he's never seen an S-card installation go well. My own anecdotal evidence supports this, as my M-card installation went perfectly, while a friend's S-card installation was an epic failure even after hours of the tech's time. He got an M-card a few days later and everything went smoothly.

    This isn't to say S-cards never work, but when dealing with Comcast you want to leave as little as possible to chance :)
     
  7. Jul 6, 2008 #5507 of 9367
    aaronwt

    aaronwt UHD Addict

    19,194
    27
    Jan 31, 2002
    Northern...
    We are in a Scientific Atlanta market and my last CC install from Comcast went the fastest I've ever seen. The Comcast tech installed both cards at the same time which I thought might cause a problem, but to my surprise he had everything working from both cards in a few minutes.(I still did not let the tech touch the TiVo remote. I naviagted through the menus myself)
     
  8. Jul 9, 2008 #5508 of 9367
    squint

    squint New Member

    846
    0
    Jun 15, 2008
    I got my first Tivo, an HD model, about 3 weeks ago. The first thing I did was put a 1 tb Western Digital in it. The Tivo's 160 gb drive is now living happily in my PC. The upgrade went smoothly and quickly.

    I've been a Comcast analog cable and cable modem customer for about 3 years in the Denver area. I like using the online chat at odd hours when I need to communicate with Comcast. There's never a wait so that's how I placed my order. I told them I wanted HD and had a Tivo so I'd need cablecards.

    The installation was scheduled for Saturday. The tech showed up with a bunch of different cablecards and wasn't afraid to consult the cablecard install guide. He also checked my cable modem and found that the signal level was off and fixed it. The cablecard worked from the start though I got 161-38 errors for the first few hours.

    Overall, everything's gone remarkably smoothly with the Tivo and Comcast.
     
  9. Jul 9, 2008 #5509 of 9367
    cybah

    cybah Tivo Addict

    76
    0
    Mar 3, 2003
    Boston, MA
    I had to post my experience with Comcast on here. I am in the City of Boston in Massachussets

    On 7/5 I purchase my Tivo HD with Lifetime. That night I called Comcast to order the CableCard and setup the truck roll.

    I called 1-800-COMCAST, went thru the menus for changing my service on the Cable TV side. I talked to a nice lady who said she couldn't help me, but said she would transfer me to a department that could. I waited on hold for someone for about 5 minutes. Then I spoke to a very nice lady at Comcast who helped me out.

    I told the lady what I needed, either a 2 Single Stream Cards or 1 Dual Stream Card. She knew exactly what I was talking about. She setup the appointment for Wednesday 7/9 (today) for the truck roll.

    Then we talked about packages. This is where its a scam with comcast. If I just keep my "Digital Starter Package", I will only get the local HD Stations, and no additional stations (like Discovery HD). So I had to upgrade to Digital Bronze. But the CableCard rental is cheaper than the box rental (for the standard Digital Service, not the HD Box), so it might just balance out to be the same price. (the cablecard is 5 bucks vs the 7.95 for the Digital Box, and 10.95 for the HD box)

    So today (7/9), the Comcast installer shows up (mind you shows up at within the last 5 minutes of the window they gave me). He comes with ONLY dual stream cards (he brought 5 of them). Looks like he hasnt done many of these installs, as he kept asking me questions. It appeared that Comcast now has people on the other end that know about Tivos, and the guy was giving them instructions.

    It went pretty smoothly. The first card worked out of the box. It took the installer a few minutes to get it working with the guy on the phone, but it works as expected. I get all the channels I am suppose to (athough I havent scanned thru ALL of them yet) He was outta here in 15 mins, said it was the smoothest Tivo installation he's had yet (said he did one yesterday that was a 2 hour visit!!), but also said it helped that I was ready for the card.

    Other than that.. went pretty darn smoothly.
     
  10. Turtleboy

    Turtleboy Well-Known Member TCF Club

    53,032
    181
    Mar 24, 2001
    Ft. Lauderdale
    So I called Comcast this evening to confirm my appointment tomorrow. I spoke with one person, got disconnected, called back and talked to someone else.

    1) They had absolutely no record of my appointment tomorrow. None. No notes in the file, nothing about cablecards, nothing at all.

    2) Both people I spoke with had no idea what I was talking about when I said I wanted cablecards installed in my Tivo; both asked how many I needed; neither knew what I meant when I said two S or one M.

    I hung up in frustration. I will not be waiting at home tomorrow during the designated time (odds on them showing up?)

    Eff you Comcast. I'll wait 6 months.
     
  11. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I have had great luck with Comcast here.

    How is that possible? I own the responsibility.

    I call and order the CableCards I want. I don't provide
    any more info than I need ONE "M" CableCard - as an
    Example. I never tell them what it is going in. It does
    not matter. They are required to provide what you ASK for.

    FYI - I have 6 DVRs [from various Manufacturers] with
    CableCards. Some DVRs need "S" and some Need "M"
     
  12. jjp007

    jjp007 New Member

    29
    0
    Feb 3, 2008

    I have the same sort of problems that you are having.

    Earlier today I was missing about half of the channels, now they are back up. FRUSTRATING!!!
     
  13. jmpage2

    jmpage2 New Member

    1,951
    0
    Jan 20, 2004
    When quoting extremely long posts you might want to trim down the original quoted text so that others don't have to scroll through 10 paragraphs to read your one sentence reply to the post.
     
  14. husky55

    husky55 Member

    175
    0
    Feb 2, 2008
    Madison, CT
    My experience with Connecticut Comcast is mostly positive. I had to have several truck rolls and they were mostly successful.

    Besides the annoying fact that in Ct, there is no cable card pickup at the office, no self install, no Comcast box pickup either. Everything is appointment and truck roll for us at the shoreline.

    I have a JVC LCOS HDTV with cable card slot, a Panasonic plasma also with cable card slot and a TivoHD. I started out with the Comcast HD converter box (Motorola 6200) and migrated to cable cards.

    What I learned is that you need to have some facts:

    1. Take out your cable card be it M or S card and write down the SN number.

    2. Then go to Tivo menu, settings, cable card configuration and write down th Host Unit ID, the Data Stream numbers.

    3. Then you can call Comcast for a service call. The Comcast tech will call the Advanced support group which will ask for the info which you already have and make sure that the info on their servers match with what you have subscribed to, i.e. HBO and the likes. That process is called pairing.

    4. The reason some channels are missing even if most channels are working is the cable card SN and the Unit Host ID match (or do not match) but the Data Stream was corrupted when Comcast sent too many hits, or rehit to repair the cable card or cable card was moved from one Tv or Tivo to another. In addition, if you have many Tivos, converter box, and DVRs then the order of priority is very important.

    5. The info about cable cards went bad is only sometimes true. It mostly just had some corrupted data on it.

    6. I just give some info about cable card with Tivo. some TV are very hard to pair with cable card since on some TV there is one coax input for each of the various tuners, each of which need to be paired with the cable card.

    7. There are a few (very small number, we only experienced 2 over 3-4 years and about 10 calls total) of Comcast personnel who, when we called, were not familiar with Tivo or cable cable card, M or S. I do not not know if they were pretending to be ignorant or simply ignorant. But most of Comcast personnel we dealt with were courteous, informed, helpful and patient. The techs who came to our house were all very helpful.

    Good luck,

    :)
     
  15. cluelesspa

    cluelesspa New Member

    17
    0
    Jun 19, 2008
    Pittsburgh, PA
    umm one minor correction. Pairing is not that. Pairing is tying the Cable Card with the HOST ID (which is the ID of the device it is plugged into) i.e. Tivo Or Television... on their system. it authorizes that Cable Card to be used with that Device on their system. that is why you can not move the card from the TV cable card slot to a TIVO and expect it to work.
     
  16. Videodrome

    Videodrome tivo - please wait..

    912
    0
    Jun 20, 2008

    I am experiencing the same problem, but my cards goes "unauth" randomly, i have an appointment today for them to replace them.
     
  17. sandman1999

    sandman1999 New Member

    10
    0
    Dec 17, 2004
    NJ
    will have my appointment with comcast tomorrow for install of my m card to tivo hd any pointers on what i need to be ready to avoid headache with the install? also I am new to the dual tuner how do I check if it is functioning? I am planing to upgrade to internal harddrive will this affect the cable card setup in the future? thanks for anyone that can help me out
     
  18. Gregor

    Gregor Active Member

    46,762
    15
    Feb 18, 2002
    Take the directions that came with the box for the cable card and give them to the installer, and make sure he follows them.

    You can use the Cable Card menus to test each tuner. If you get 2 cards for some reason, make sure both cards work before releasing the tech. The last install I had the tech got 1 card working and then thought he was done, I had to show him the 2nd tuner wasn't getting all the premium channels, and made him stay until he resolved the issue. (He'd transposed a couple of numbers on one of the parameters)
     
  19. telcoman

    telcoman Telcoman

    64
    0
    Dec 27, 2007
    Central NJ
    I agree with you. Our first Series 3 HD dual tuner with M card install went well. Our second one took three visits by Comcast.We were not getting channels in the 100's but 2-99 and the HD broadcast channels were ok. It turned out they made an error in our account for the new M card. The Comcast tech resolved it in about 10 minutes yesterday.
     
  20. nirisahn

    nirisahn Active Member TCF Club

    7,575
    23
    Nov 19, 2005
    Denver area
    My experience has also been positive. The guy showed up really late, but he did show up and got everything working before he left. I wasn't receiving all the stations at first, but that turned out to be a weak signal to the TiVo caused by a bad coax cable. Cable replaced, all channels coming in fine and dandy. The card works, the TiVo works, everything works, and the picture is amazing! And that's with a regular AV cable (red, white, yellow). I can't quite manage moving the tv by myself, but as soon as I can get help with it, I'm going to change the video cable to RGB cables. I wonder how much difference that will make to the quality of the picture?

    Anyway, so far Comcast gets a :up: in my book.
     

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