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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Apr 9, 2008 #5321 of 9367

    Evilmonkee New Member

    Sep 7, 2007
    I live in the SF Bay Area(Richmond - Comcast). Turned on the TV just now to find that not only has my TivoHD been updated to the latest software, but Sci-Fi HD has been added to my line-up(ch.736). Wooo...er...WTF? I tune to 736 and the there is no video or audio at all. The channel and show information show up in the guide and banner but there's nothing there. I checked the cablecard diagnostics and it just says, "Not Tuned: Wrong Card State." Everything else is blank. I tried tuning to the channel via the other cablecard but get the same result. All my other channels are still working fine.

    Is this a problem with Tivo or Comcast? I doubt it is a signal issue as all my other HD channels get between 95-100% signal strength.
  2. Apr 9, 2008 #5322 of 9367

    dswallow Save the Moderatоr TCF Club

    Dec 3, 2000
    I don't see it listed for Comcast yet at http://www.whereishd.com/ (tried area code 94705) and they're usually real quick to get updates when channels are added. It might just be a matter of a few days away and the lineup info got changed slightly prematurely. Have you tried tuning a regular Comcast receiver to see if it's available that way, or calling your local Comcast office to find out what they say?
  3. Evilmonkee

    Evilmonkee New Member

    Sep 7, 2007
    Well, I just got off the phone with Comcast and according to them, Sci-Fi HD(and a few other of the new HD channels that were added) should be working fine. They had me restart my tivo after unplugging it for a minute to try and clear the channel lineup information but that didn't work. It could be that the lineup change got pushed out prematurely. They're sending out somebody tomorrow to check it out on my end.
  4. Mikef5

    Mikef5 Member

    Jun 4, 2007
    The new channels don't go active until the 15th, sometimes the Tivo Guide gets updated before the channels are actually made available. I live in the Bay Area and I do the Comcast posts in the AVS Forums for the S.F. Bay Area so I'm pretty sure about the 15th being the date the channels go active ;)

  5. OvrrDrive

    OvrrDrive New Member

    Dec 13, 2004

    I have it here in Central Florida and the quality isn't bad at all for me. I've been a little disappointed that they don't seem to broadcast anything in Dolby Digital sound, but the pic isn't bad at all.

    I'm getting Dolby Digital playback from recorded programs... I wonder if it makes a difference that I have a My DVD Expander hooked up. Maybe the extra HD space makes it save more. I don't recall setting anything in regards to the sound.
  6. Evilmonkee

    Evilmonkee New Member

    Sep 7, 2007
    Hey Mike,

    Just checked out the AVS forums and posted there. I contacted Comcast again and they were able to confirm the April 15th date, which the guy I talked to last night had no idea about.

    For some reason though, I'm still not getting a signal from UHD(730). They sent a hit to the cards but that didn't work. So I'm keeping my appointment today and I also requested that they install a M-Card.
  7. Mikef5

    Mikef5 Member

    Jun 4, 2007

    Channel 730 is NFL-HD ( at least in my area ) not UHD and is a subscription channel. Do you have the Sports package ?? That would give you the NFL-HD channel and a bunch of SD sports channels. Last I heard that was $5 extra a month to get. Hope all goes well with your cable card installation, mine went off without a hitch, 30 minutes max and is still working ( knock on wood :) ).

  8. wilrod

    wilrod New Member

    Dec 24, 2006
    I've been using my Tivo S3 with two CCs and Comcast's Limited Cable service (just local OTA programming + local HD simulcast + other junk channels) for a while and yesterday I upgraded to their Digital Starter package. The tech showed up 30 minutes into the scheduled time window (noon to 4PM), removed the filter on my line, called in to authorize the additional channels and had them working in less than 10 minutes. He told me that was his easiest call all day long.:up:

    My previous experience was frustrating: getting Comcast to downgrade my service from Digital Plus to Limited Cable and keep the two CCs (needed by Tivo for Season Pass with HD local channels). It took a while to find a rep who knew how to set it up.:confused:

    The initial experience was easier: exchanged STB for CCs at the local office, inserted CCs and ran guided setup, called Comcast and had them authorize the cards. Took about 20 minutes for the cards to get all of the channels.:)
  9. n0more

    n0more New Member

    Apr 12, 2008
    The pairing info should be taken by the cable company. Part of what it does is decode the Copy Right protected channels. The host never changes but the data # can and they both need to be correct in the system.
  10. cfryer

    cfryer New Member

    Aug 21, 2004
    My folks use Comcast and have a Comcast DVR. They want to install a Tivo HD on a second TV and Comcast (Hayward, CA) plans to charge them $6.99 per month for two cable cards. This seems ridiculous. Anyone else have a secondary TV using cable cards? How much?

    I only have one TV with a Series 3 Tivo and I get charged $1.79 per month for the dual cable cards.

    Comcast also told them there were no M-cards available. I am pissed as I recommended the Tivo HD to replace a Series 2.

    Thank you.
  11. jmpage2

    jmpage2 Active Member

    Jan 20, 2004
    I've never been able to get this sorted out, even after dozens of calls to Comcast, speaking with supervisors, etc.

    Many here will tell you that you can somehow get this straightened out, but in my experience forget about it, they will never do it.

    I get charged about $12 for my two cable cards in my Tivo HD even though my 1st "free" cable box is an HD box that I also pay $10 a month for.

    Comcast considers the two cards each seperate devices and won't give me an M-card.

    This has also scrapped any plans of ever adding more Tivo boxes down the road. I'm not going to pay Comcast $12 per month per Tivo HD box and then pay the $7 per month for the Tivo subscription per month also.
  12. dswallow

    dswallow Save the Moderatоr TCF Club

    Dec 3, 2000
    There should be an additional outlet fee that will include the first CableCARD and then there'll be the additional CableCARD fee of ~$1.50 for the second one for the same device, if needed.

    That should readily account for the $6.99 in total... actually I'd generally expect it to be a few dollars more, total.

    BTW, generally you just can't trust what you're told on the phone with regard to M-card availability; mostly they're clueless -- the tech who actually brings the cards to you is probably the only person who knows, and even then it's no certainty. :)
  13. dswallow

    dswallow Save the Moderatоr TCF Club

    Dec 3, 2000
    It's difficult to really say considering you've given little info about what you're being charged specifically, but that sounds like it's likely correct.

    If you have an HD receiver or DVR from Comcast, there's an "HD equipment charge" they'll hit you with, usually around $9.99. That box is your "free outlet" included with your digital package.

    Then the TiVo is your second outlet, so you'll be paying the additional outlet fee (typically $7-$10) which will include the first CableCARD, and if you need a second CableCARD in the same device, you'll be charged another ~$1.50 for it.
  14. bass-notes

    bass-notes New Member

    Apr 14, 2008
    What are people paying for their cable cards? My sister in law called to get two cable cards in Pottstown, PA and was quoted a price of $7.95 per cable card or ~$18. At this price, it would seem that Comcast is trying to price the HD TIVO box out of the market.
  15. DaveSt

    DaveSt New Member

    Apr 6, 2008
    Eugene, OR
    Comcast's published price here (Eugene OR) is "free" for the first card, and $1.79 for the second card. They gave me an m-stream card so presumably I'm not going to be charged anything.
  16. btwyx

    btwyx Substantive Member

    Jan 16, 2003
    I've mentioned it before, I'm charged an Additional outlet fee for the second S3, but then they rebate that fee because I don't have a cable box with that outlet. I effectively pay $0 for the 3rd cable card, I'm not sure how I managed that but I'm not complaining too hard.

    Mine cost me:

    1st card, included in Digital Silver Package (includes digital converter and remote if applicable).
    2nd card, Dual C-card Dig Access $1.79
    3rd card, included in A/O fee, - rebated DCT fee = $0
    4th card, Dual C-card Dig Access $1.79
  17. aaronwt

    aaronwt UHD Addict

    Jan 31, 2002
    I just got my first bill for the TiVoHD I connected to Comcast. They charged me zero for both cable cards.(Not bad considering I'm only paying $30 for the digital service.) Which is the same thing I paid last year when I had six of them. Zero is definitely better than the $24 i pay for the 8 CC with FIOS. But I guess FIOS is giving me HBO for free so that cuts the cost down a little.
  18. HazelW

    HazelW Member

    Dec 6, 2007
    No. Va
    Anyone using cable cards with Comcast in Hanover, PA? I amy be moving there and what to know what to expect.
  19. OneGr8Mick

    OneGr8Mick The Reverend Mick

    Feb 22, 2007
    Kalamazoo MI
    I just had my cards Installed correctly here in Southwest MI. However It took a wierd path. 2 single stream mediacipher Moto Cards 1 Moto M card

    They showed up on the 28th of March, called everything in with no luck, told me I would have to use their box and reshedule.

    April 5th - New guy shows up new cards says he cant call them in he now has to text in the info. As you can guess it doesnt work. However The cards he installed now get channels 1-19 the non digital channels. Tells me I have to keep the box if I want channels.

    April 6th file FCC complaint

    April 10th Set up meeting with Tivo Supervisor, Comcast Tech, Motorolla Head end, Comcast Head end on Sat. 4/12

    April 12 Tech shows up 1 hour late I get 20 $ go me. Tells me that Moto guy would not wait and his headend peeps didnt want to bother trying to talk to Tivo supervisors if Moto guy wasnt there. So he pulls out the cards re agranges them not calling anything in and I get 1-19 and OTA HD locals now.
    Tells me to set up another roll for next week, and he will try again.

    I then call Comcast and cry, get a supervisor, cry somemore and get the HR Manager. She sets up an appointment for April 14th. And gives me her Direct Line Incase their headends bail again.

    April 14th Tech shows up. No new cards says he was told by dispatch I had a CC problem and needed the cards tested. He checks the signal and says they should be working and leaves. Now i have 1-19, 104, 106, 194, and OTA HD locals. Again he called nothing In.

    After He leaves I call the HR Manager and cry somemore. She sends a new tech out for 5-7, He is late i get 20 more dollars go me. He shows up pulls out all the cards. checks the numbers to make sure they were called in the first time correctly.. Puts in the first card waits for pairing Info, while he is waiting he goes to test channels and they are all there. Puts in the Second card, and they all show up, Then puts back in the Multi stream card and bam all the channels show up. Again he calls in nothing.

    For some reason they just started to work I am not sure if I just had to wait 3 weeks for the channels to show up or maybe had to pull then in and out a few times. I dont know and dont care. Even the Tech had no idea but we were not about to argue. I signed for them and he left. I am still not sure what happened but he says they must figured out what was wrong on the moto end or their head end.

    Either way I thought I would share my story. Only took 3 weeks, A lot better then the 6 months It took when I first had this done with Charter about 2 years ago. i guess they are getting better.


    If your in southwest MI and need Cable cards from comcast Tech# 2005 Kevin, and the other tech named kevin are the ones that helped me finally get it done even if they have no idea how they did it.
  20. wdpower

    wdpower New Member

    May 22, 2005
    West Palm Beach
    Wow, three weeks. I got an appt Fri from 8-11 for my install. I called today to confirm and double check the availability of M-Cards. Looks like things are a go.

    Wish me luck.


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