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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. hybucket

    hybucket Member

    Nov 26, 2004
    Good grief. That item is 15 months old!!!
  2. jdeec

    jdeec New Member

    Mar 19, 2008
    New TiVo HD owner(thanks Woot), Comcast Limited Basic subscriber.

    I went to the local Comcast office(Foster City, CA), told the lady I needed a CableCard and gave her my account info. She asked how many cards I needed, told her 1 M-Card, she asked if it was for a TiVo, I said yes. She grabs a card and a sheet of paper, with instructions specifically for installing the card into a TiVo. I ask her if it's self-installation, she says yes and prints out a bill(no charges, which there shouldn't have been anyway), hands me the paper and card and off I go. I spent about 5 mins. in the office.

    When setting up my TiVo last night, I guess I didn't get the lastest software, so when I got home I had to go through the update process, unfortunately that's about the time when my lunch break ended. I'll have to finish the rest of the setup tonight, but so far so good.
  3. jrdjrnola

    jrdjrnola New Member

    Mar 15, 2008
    I asked Comcast to bring out 2 cards and the guy shows up today with 1 M card saying it will work. They don't know enough about Tivo to know that an M card will work on a Series 3 HD with software 8.0.1c or later but it acts as a single stream card. So you need 2 cards (either S or M) for dual tuner capability. Now I've got to wait till Tuesday for them to send out another card. The Atlanta office (Cobb Pkwy) won't give them to you over the counter. Arghhh!

    Here is the info from Tivo.com:

    Currently, the Series3 HD DVR will support M-Cards in single-stream mode, which means that the DVR requires two (2) CableCARDs to run in dual-tuner mode. The DVR must also be running software version 8.0.1c or later. (S-Cards are supported in all software versions.) Your Series3 HD DVR may have shipped with an earlier version of the software installed. The software will be updated automatically, but not until the DVR completes Guided Setup for the first time, and then downloads and indexes the full 14 days of Guide data immediately after Guided Setup.

    To ensure that your CableCARD installation runs smoothly, we recommend that you complete Guided Setup on your Series3 HD DVR before the installer arrives to install the CableCARDs. If you perform Guided Setup at least two days before your installation appointment, your DVR will update to the latest software automatically and will be ready to run either S-Cards or M-Cards.
    If you perform Guided Setup on the day of the appointment, you should check your software version and, if necessary, force a software update. For more information, go to Software Version Troubleshooting.

    We are exploring support of M-Cards in multi-stream mode for the Series3 HD DVR.
  4. eharan

    eharan New Member

    Mar 19, 2008
    I have been trying to get cablecards for my new Series 3 for over a month now and they claim they don't have them in stock and don't know when they will get them. I am extremely frustrated, anyone have nay luck in this area?
  5. ajayabb

    ajayabb Member

    Jan 11, 2007
    Moorestown NJ
    I am having the same problem here in Burlington county. No cable cards for over the last 1 week. I was told to reschedule a truck roll for next week. It is frustrating that I cant drive over to a Comcast center and pick them up. Instead, I have to rely on them to tell me when they will be available. I would happily drive a few extra miles to pick cards up at a different Comcast depot if it meant getting the cards sooner
  6. bobbyy1000

    bobbyy1000 New Member

    Mar 20, 2008
    This has probably been answered already but does the Series 3 Tivo boxes work with the comcast On-Demand? Do I need a cablecard for the on-demand feature to work with the series 3 tivo? Will it work for the series 2?
  7. hifidigital

    hifidigital New Member

    Jun 2, 2001
    Baltimore, MD
    I went to the lobby for a new card, and you guessed it, they don't give out cards at the lobby. I then called that evening and spoke to another tech who got the card to come up VAL: V, but still I didn't have channels.

    The tech that came out yesterday (in house) didn't know much more about cablecards then the first idiot did, but did get it working. He swapped out the card, and took out a splitter (he said the signal was low). So, now I don't know if the problem was the card, or the decreased signal strength...

    I think I'm going to put the splitter back in and see what happens.

    Now I've got to call Comcast and request some sort of refund for not having service for the past week. What a pain.
  8. robmfielding

    robmfielding New Member

    Feb 21, 2007
    Comcast On-Demand does not work with the Tivo brand boxes (Tivo Series 3, Tivo HD or Tivo Series 2). Cable card technology is not currently capable of two way communication and there is no guarantee those boxes will ever work with On-demand. That said, I currently use Amazon Unbox for "on-demand" content. You can check it out at tivo.com and amazon.com for further details and there is a message forum in Tivocommunity as well.
  9. Kyven

    Kyven New Member

    Jan 12, 2005
    Palm Beach...
    I could use a little advice here.

    Here's the basics. I live in South Florida in the old Adelphia area which is now Comcast. I have a TIVOHD with lifetime and two S Cards. Comcast insists they do not have M Cards.

    They bill me for the S Cards as follows.

    1 Cable Card Free
    1 Cable Card $2

    Digital Service $5.50
    Additional Digital $6.50
    HDTV Service $13.90

    In other words, the two cards cost me about $28 a month!

    I have talked to them until I can't stand it anymore.

    They tell me that I can cut my bill by over $20 simply by putting my Tivo in the closet and getting their DVR and DVR service. :mad:

    This seems very wrong to me.

    Any help please?
  10. b_scott

    b_scott TiVo Fan

    Nov 27, 2006
    chicago, il
    ok, so you left out some info then. you have a box as well as the two cablecards?

    you shouldn't have to pay for HDTV service, unless it isn't part of your package - and if it isn't maybe you should upgrade - sometimes it's cheaper that way. Digital Starter should be like $55 a month total and that includes digital, a box and one cablecard, plus most HDTV channels that aren't premium. you'd have to pay for the second cablecard ($2). i don't know how they're getting you on an additional outlet if you're already paying for the box.

    also, maybe tell them the FCC mandates they carry the cablecards you need - and if they don't have them you shouldn't have to pay for the second one since it's possible to only have one.
  11. kkevinl

    kkevinl New Member

    Apr 15, 2002
    I got a notice in the mail a coupe days ago saying some HD channels like Gallery HD and others that I really like will no longer be available with the cable CARD. They have offered me a free digital cable box for a year but of course this does me NO GOOD with my series 3 Tivo! This is as the engadget article I saw linked here before.

    Is there anything we can do about this??
  12. garath

    garath New Member

    Mar 6, 2008
    Well if they are charging you for HDTV service, they will be charging you for that whether you have a cablecard or a box. You will save $6.50 on the additional outlet charge and $2 on the cablecard with a single dual tuner box from them but that box will cost at least $8 a month from what I remember (I haven't had Comcast for a few years, going back in a month when I move) on top of the $x for the DVR service (I think my old breakdown was $10 for the box and $5 for the DVR service but I could be mistaken on that).

    Basically its going to be a wash either way. The only thing I would suggest is looking at different digital packages like brian suggested. Might be a cheaper alternative to get the HDTV service. I'll be going through this all myself next month so I might be able to offer more insight when I get hip deep in it.
  13. Mikef5

    Mikef5 Member

    Jun 4, 2007
    Where are you located at ??? You are the first I've seen that has said that Comcast was using SDV.

  14. b_scott

    b_scott TiVo Fan

    Nov 27, 2006
    chicago, il
    and they won't help you without provocation. you have to help yourself. they'll gladly charge you for a bunch of extras to make your current package more than the next step up which includes all of that. i found that out the hard way. so do some research. apparently they're under no obligation to automatically switch logical setups to other cheaper packages.
  15. jdeec

    jdeec New Member

    Mar 19, 2008
    I was able to finish installing and activating my CableCard last night, relatively painless. There was only a minor issue with the operator thinking a 'Zero' was an 'Oh'.
  16. Scott.A4

    Scott.A4 New Member

    Mar 7, 2008
    My Comcast Adventure in (trying) to get a Cable Card:

    On Saturday, March 15, I went in-person to the Portland Comcast Customer Service Office and was told Comcast doesn't have cable cards. When I pursued further she said they might have them, but she couldn't give me one, and that she couldn't help me -- that I would have to go online or call customer service (even though I was AT a customer service office).

    So I went home, and used Comcast's online chat system. The person seemed friendly and helpful and asked if I wanted to schedule a technician visit or if I would perfer him to ship me the M-card for $9.95 for a self install. I opted for the shipping & self-install.

    Today (Thursday, March 20) I get home from work and have a voicemail from Comcast, asking me to call them since I missed my appointment this morning between 8:00 am and 10:00 am. An appointment that I didn't even know about!!!!!

    I called the phone number given to me and told them what I had been told in-person, and on the chat system -- he said he had no idea Comcast was shipping M-cards, the only way he could arrange it is to reschedule my missed appointment. Since I couldnt do it tomorrow (work conflict) I have to wait another full week.

    I expressed my frustration at being told three different "stories" by three different Comcast CSR's in less than a week.

    I've used the Comcast Web site to send a letter to a Customer Service VP and will probably try to find more people to vent my frustration towards.

    Sheez...I never dreamed that it REALLY would be this tough, despite reading everyone's horror stories. They're real...it's hard.
  17. kkevinl

    kkevinl New Member

    Apr 15, 2002
    I am located in northern NJ.

    Ya know, I just realized I'm a dumbass (actually people have been telling me this for years and I never believed them): I had Comcast at previous locations but I have Cablevision here. Damn newbee :mad:! I will find a forum about Cablevision so I can vent there.

  18. Lee III

    Lee III New Member

    Mar 21, 2008
    Got my new Plasma & Tivo, & ready to go!
    Called Comcast, asked about picking up card/cards, of course no. Have to roll a tech, $29, OK.
    Tech was nice, knew the basics of the Tivo, admited Comcast is not training them at all on Tivos. I taught him a few things about the Tivo & all was well. Interesting to note, he would stuff in a card, if it didn't "light up" within a second, he declared it bad & moved on to the next one. Once he ran thru the stack & started again, I got him to slow down & low & behold, the first 2 cards worked! HD TV in all it's glory...
    Thanked the "kid" & sent him on his way...

    2 weeks later, no TV......
    Call Comcast, report no digital TV on my Tivo with 2 cable cards, tech says they should work.... Service call for the next day (Sat.) Tech shows up, no cable cards... (Good thing I wasn't home! The way to nice girlfriend let him off EZ) Reschedule for Mon. Mon arrives, 2 hours late, tech with no cable cards... He scurries back to the shop & fetches some.
    He knew nothing about the Tivo except to complain constantly about the cable cards. I grabbed the Tivo remote & got things going quite easily... Things are back to normal...

    Till the bill arrives....
    subtract the $50 for internet & 29 for the install & we're still left with 136 or so! Tried calling, usual useless phone monkey...
    Cable portion of the bill:
    3/1 - 3/28 Package Prorate 59.52
    3/1 -3/28 Partial month -24.94 (cr)
    3/29 - 4/28 Digital preferred 65.90
    3/29 - 4/28 Comcast HDTV 6.95
    3/29 - 4/28 Add'l Digital Eqp 13.90
    3/29 - 4/28 Addl Cable Card 1.50
    + taxes etc etc etc

    Got online with the Comcast Chat Customer service & chased around the issues for over an hour. Guy was way more helpful in attempting to understand my frustration/confusion.
    Once I got the prorated section of the bill, & it's screwy math, I moved on to the Add'l Eqp part of the bill. That took quite a while to get across that we have no Comcast equipment in the house save the 2 cable cards....
    After much typing, the $13.90 went away....

    Just my little addition the the Cable Card lore....

    Funny, Verizon left a hanger on our mailbox yesterday... FiOs soon... Guys are out there hooking up Fiber at the entrance to the neighborhood as we speak...

    This should all be so much easier....
  19. deaklet

    deaklet Gem├╝tlichkeit

    Feb 15, 2003
    Arlington, VA
    I had an appointment scheduled for 6-9am this morning. The CSR told me when I rescheduled last week that there were plenty of cablecards in stock. This morning, no technician.

    I called at 9:30 and was promised that the tech would call back within 5-10 minutes.

    I called again at 10 and was informed that there were no cablecards in stock, there hadn't been any for a week, so the tech cancelled the appointment. The CSR didn't know when any more would be in stock--perhaps next week, but would be happy to schedule another appointment for me. I told her that I thought it more appropriate that THEY call ME when more cablecards were in stock.

    Augh, I hate monopolies.
  20. ja1

    ja1 New Member

    Jun 18, 2003
    Soon to be new Comcast cable subscriber in Chicago - easiest/best way to start with TivoHD?

    I've searched through 50 threads and can't seem to find an answer. I've been with DirecTv with several HD and non-HD DirecTivo boxes for years. I want more HD, but hate the DirecTv fake TiVo boxes, so I'm looking to switch to Comcast and keep my TiVo experience intact with 3 new TivoHD boxes.

    I recall when the S3 came out a few years ago, people were saying that you could subscribe to the lowest Comcast package (I supposed their lowest "digital" package) and you would get HD for "free". Is that the case?

    Can anyone tell me from their experience the best (and lowest cost) way for me to get cable installed to hook up 3 TivoHD boxes? I know I'll need 1 or 2 Cable Cards for each box. Will their be an outlet fee for each set? Any other surprises or things not to say when I'm talking to Comcast? This will be a fresh install.

    Thanks in advance!


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