1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. robaross

    robaross New Member

    5
    0
    Oct 3, 2007
    I am now the proud owner of 3 TiVo HDs. I live in Delray Beach, FL. Comcast is my provider (lol). My HOA provides basic cable in the dues so my Comcast bill right now is ONLY internet. I have the locals in Hi-Def through QAM, obviously without mapping. I only want HD channels through an M-card. Does any one have experience with this? Will I need to subscribe to digital tier first? How much will each M-card cost? Is there also an outlet or service fee? I'm Soooo confused!
     
  2. justdrew

    justdrew New Member

    3
    0
    Mar 6, 2008
    Middletown, NJ
    I'm new here and learning quite a bit.
    I just got a Tivo HD unit, called to setup the cablecard install....then CS tells me that they don't have cards of any type.
    They are talking 6-8 weeks to even get the cards.
    Who knows how long it's gonna take to get the install set up when they do finally get the hardware?
    Who can I call to lodge a complaint?
     
  3. markp99

    markp99 TakoKichi TCF Club

    11,133
    17
    Mar 21, 2002
    Nashua, NH
    justdrew,

    That response from your comcast office just doesn't sound right. They should be issuing cableCards as a matter of course, and not just for TiVos.

    You might try and escalate past the first line CSR to someone who might give you a better answer.

    Where are you located? If they're simply "out of stock", then maybe your options are limited. Maybe you can get them to be creative and get cards from the next nearest Comcast office.

    In the meantime, you should try catching local HD signals "over the air" using an indoor antenna. You can find them in the $25-$50 range, like this one:

    http://www.nextag.com/Terk-HDTVi-Indoor-UHF-61847716/prices-html

    You won't get premium content, but you'll get your local channels. Your TiVo wil record this stuff just as well as stuff from Comcast.

    Good luck, I hope you get your cards soon!


    Mark
     
  4. sga000

    sga000 New Member

    15
    0
    Mar 11, 2008
    I'm new to the forum, and I see that this topic has been discussed a lot. But I want to see if others in the San Jose area (actually, I went to the Los Gatos Comcast office) have gotten this answer.

    First, I called the 800 number a couple of times, before going to the local office. Once, I was told that the first M card would be free, subsequent ones 1.79/mo. Since I'm getting Tivo HD (today I believe!), I only need ONE M-card. Another call to the 800 number said it would be 1.79. I just assumed they were wrong. When I got to the Comcast office, the lady there said that I must pay 1.79, even for that ONE card, because it is being used as if there are TWO cards. I told her that I was told otherwise, but she said that I definitely had to pay for the single M-card.

    Should I just call the 800 number and see if they have a different opinion and will reverse this charge? I suppose I could wait until I have everything set up properly, but I'd like to get charged correctly, right from the start.

    Have any South Bay (San Jose CA area) customers experienced this? If so, did you get the single M-card charge reversed?

    I've seen many people mention on this thread that the 2nd S-card required a monthly charge. But I don't think I've seen anyone say that the M-card required a charge because it was "acting like two cards". Of course, I could have missed that somewhere.

    Thanks very much.
     
  5. BigLance

    BigLance New Member

    4
    0
    Mar 5, 2008
    SGA000,

    Comcast shouldn't be charging you for the first card even though it's an m-card. I recently started service and I'm not charged for this. Comcast's website even says:

    "How much will I be charged to use a CableCARD?
    There is no charge for the first CableCARD that you use as it is already included in the primary outlet fee. If you have a multi-card device on the same outlet (i.e. TiVo Series 3 or two Digital Cable Tuners connected to the same personal computer), you will be charged an additional regulated fee of up to $1.91 for the second CableCARD."

    Check out their FAQ at: http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=2651

    Note that the additional $1.91 is for the second card (if you need one), and you don't.
     
  6. RoundBoy

    RoundBoy New Member

    493
    0
    Feb 10, 2005
    Everyone, a reminder to check your bill when it arrives... mine just did, and although comcast did NOT charge me for the cable card (properly) they did make a total mess of my bill, resulting in a totally different bill amount then i was promised a month ago.
     
  7. sga000

    sga000 New Member

    15
    0
    Mar 11, 2008
    Thanks, BigLance. I called the 800 number, and the guy I got repeated what you and I both thought, i.e. no charge for 1st card. So he removed the charge. It is amazing how sure the lady at the local office was....I tried to explain what their web site said, etc., but she said it was incorrect.

    I also got different opinions of whether I should be charged 6.99 per month more because of getting the M-card. She said she added 6.99 to my charges, but if I brought back the old digital box, that charge would be subtracted. The guy on the phone earlier yesterday had said there would be no additional charge for keeping the box AND getting the card, except if I asked for HD service ($7). I've seen varying opinions about this in this thread, but it actually seems like the lady is probably right this time, rather than the guy at the 800 number. Do you agree?

    Thanks again.
     
  8. BigLance

    BigLance New Member

    4
    0
    Mar 5, 2008
    In this case, the lady is probably right. If you keep your cable box, then they would probably consider this as two outlets (one for the TVI, one for the cable box), and you would get an additional outlet charge (the $6.99). Since the guy removed the charge from your bill I would be very happy about it because you're probably getting away with a great deal!
     
  9. sga000

    sga000 New Member

    15
    0
    Mar 11, 2008
    The only charge that was removed was the 1.79 for the card. The extra 6.99 charge was not removed. I was just pointing out that I got different stories about the extra box charge, and I'm still being charged until I take the box back. That made more sense to me than saying the M-card was considered as 2 cards.
     
  10. BigLance

    BigLance New Member

    4
    0
    Mar 5, 2008
    Gotcha SGA000. It certainly doesn't suprise me that you got different answers from different folks, I've experienced that myself from Comcast. Their answers are not even consistant with their own website!
     
  11. faerie

    faerie New Member

    5,154
    0
    Sep 1, 2003
    Cali!
    We just picked up our M card in the San Francisco office. No charge for the card, but they did say that it would be a $6.99 charge to keep both the M card and cable box. Once we return the box, the charge will be prorated. He estimated it was a $0.21 per day charge for both things.
     
  12. hifidigital

    hifidigital New Member

    10
    0
    Jun 2, 2001
    Baltimore, MD
    (crossing fingers) that my new TiVoHD arrives today (thanks Woot!) and that my Comcast CC install goes smoothly tomorrow. Comcast has to roll a truck in Baltimore to do the install, I just hope they don't send a doofus out.

    Has anyone had luck in not being charged the A/O fee when adding a TiVo as a second outlet? I don't think I should have to pay since I won't be needing a box.
     
  13. btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    I get charges the fee, but I get rebated for the box I don't need. It works out to zero.
     
  14. hifidigital

    hifidigital New Member

    10
    0
    Jun 2, 2001
    Baltimore, MD
    My TiVo HD is ready to go... still gonna say a prayer that the CC install goes well.

    I didn't realize it, but the TiVo HD has dual analog tuners... very cool.
     
  15. jcf168

    jcf168 New Member

    3
    0
    Aug 16, 2005
    i never post but here is my story:
    got a tivohd on woot deal, couldn't be happier. call comcast 1-800 about CC and the woman refers me to pick up the card at the local service place. i went there and the kid was a little rude and basically said they have 0 cable cards and to schedule a tech to install (which i am fine with, cant do self install everywhere)

    heres the interesting part, he needed help so a woman came over and she said it would be an extra $6/month because its a 'second outlet' now here is the tricky part, this is my first CC and i have a comcast HD box connected to a different TV. instead of arguing i just left. i called 1-800 back and scheduled a tech and i asked the woman if there would be no additional charges and she said no and set up the appt making not to bring an Mcard.

    Heres the question: am i all set or am i most likely going to see the additional outlet charge next month on my bill? i live in boston(medford) area. lets see what happens i guess...
     
  16. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,978
    32
    Dec 3, 2000
    Long...
    If you are keeping the Comcast HD box, you will see one additional outlet charge because, well, you have an additional outlet now.

    If you turn in the Comcast HD box, you won't have an additional outlet; the CableCARD will be using the outlet that the Comcast HD box was previously considered.
     
  17. smittybat

    smittybat New Member

    2
    0
    Mar 14, 2008
    I live in Atlanta and just got my HD Tivo up and running. I picked up a M series cable card from a local office (They claimed it was pre-authorized). I started the install and it didn't work. I got on live chat with Comcast (this is much better than the phone support). They didn't ask for any information (I was surprised they didn't need host id or anything else) They sent some signals to the card and it started to work.

    It only took about 15 minutes to get everything working. The monthly charge is 1.50 for the M card.
    I'd say if you're having trouble to do live chat instead of phone support.
     
  18. andy_hd

    andy_hd New Member

    22
    0
    Mar 14, 2008

    I had an M-Stream card installed in my TiVo as well as an S-Stream card installed in a second TV. I also kept my cable box. I'm currently being charged an additional $3 for the two cards -- but no additional outlet fee. I'm not sure this is right, but I'll let Comcast figure this out. My interpretation of their rules would be to charge me $1.50 for an extra card for the Cable Box outlet + an outlet fee (but no cable card charge -- included in outlet fee) for the second TV.

    This is in Arlington, MA (Boston)
     
  19. smittybat

    smittybat New Member

    2
    0
    Mar 14, 2008
    The Comcast folks in Atlanta call the M cards Tivo cards.
     
  20. dwit

    dwit Active Member

    1,660
    0
    May 4, 2004
    Atlanta, GA
    There should not be a charge for the card if that is your only card.

    I'm with Comcast Atlanta and when I changed from my standard analog package with no cable box, no rates whatsoever changed when I got Tivo HD and got digital starter with one M-card.
     

Share This Page