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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Mar 2, 2008 #5181 of 9367
    jjp007

    jjp007 New Member

    29
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    Feb 3, 2008
    Comcast sent out some kind of firmware update and I think it might be messing with peoples CC's at least in Houston.

    hybucket: check all of your numbers again to see if any of them have changed. i have now learned this is the first step if I am missing channels.
     
  2. Mar 2, 2008 #5182 of 9367
    hybucket

    hybucket Member

    558
    6
    Nov 26, 2004
    I am in Boston - none of the #'s have changed, and I'm not getting ANY channels from 2-99, and am missing all the music channels along with SciFi, USA, and a few assorted others with no rhyme or reason..
    I've done the guided setup over, but no analog. They do not show up when I check the TEST CHANNELS in the Cable Card screen.
     
  3. Mar 2, 2008 #5183 of 9367
    Langree

    Langree The Gimp

    17,255
    0
    Apr 29, 2004
    Freezinmyass...
    Ya, I tried that Thursday, will try again tomorrow morning, pissed because I can't watch much beyond basic.
     
  4. Mar 2, 2008 #5184 of 9367
    dwit

    dwit Active Member

    1,660
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    May 4, 2004
    Atlanta, GA
    Did you do a restart(preferably a hard restart-remove power cord)?
     
  5. Mar 2, 2008 #5185 of 9367
    hybucket

    hybucket Member

    558
    6
    Nov 26, 2004
    Did the remove power cord thing...did the repeated set up....etc. Talked to COmcast, but like I said, it's the weekend and the guy didn't even know what a TiVO was. It's gotta be CableCard related, I'd think....
     
  6. Mar 3, 2008 #5186 of 9367
    Langree

    Langree The Gimp

    17,255
    0
    Apr 29, 2004
    Freezinmyass...
    Ok. one more call this morning, no record of them even trying to hit my card last week, the guy kept me on hold 10 min, but 4 hours later and I have my channels back.
     
  7. Mar 3, 2008 #5187 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    When any of the people here - Comcast Customers - need
    a CableCard Hit - I have found the 1st line tech support
    doesn't even know what you are asking for and usually
    doesn't have access to the right parts of the system to
    make it happen.

    Whenever I need a HIT - I ask for a tech escalation
    immediately. It is done within a minute and my channels
    are back well before I hang up the phone. Sometimes
    it pays to be the squeaky wheel :D
     
  8. Mar 3, 2008 #5188 of 9367
    Langree

    Langree The Gimp

    17,255
    0
    Apr 29, 2004
    Freezinmyass...
    I have the # they gave me when I picked up my card, it's essentially a direct line to teir 3.
     
  9. Mar 3, 2008 #5189 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    That is what you need.
     
  10. Mar 4, 2008 #5190 of 9367
    steinercat

    steinercat New Member

    108
    0
    Nov 16, 2007
    Moving to Foster City, CA next month. (its around San Francisco)

    Is Comcast the only game in that area?....And how well does the THD cooperate with their cable cards?

    Thanks for any replies!
     
  11. Mar 4, 2008 #5191 of 9367
    ado

    ado New Member

    40
    0
    Dec 5, 2007
    I live in Connecticut and for the past few days one of my cablecards shows a black screen for any channels besides the basic lineup (and local HD), the other card is fine. Does anyone mind giving me the direct CC line number? They put me on hold forever and it usually doesn't end up solving anything.
     
  12. Mar 4, 2008 #5192 of 9367
    Langree

    Langree The Gimp

    17,255
    0
    Apr 29, 2004
    Freezinmyass...
    it's differen't in every market, where you are they may not have/use such a #.
     
  13. Mar 4, 2008 #5193 of 9367
    jjp007

    jjp007 New Member

    29
    0
    Feb 3, 2008
    Can you Private message me that number. I lost the information Comcast gave me when I picked up my cable card.

    I think the number will be different for each region.

    Ok episode 459300 of the saga that is my cable card tivo issue.

    So I finally got the cable card working, numbers changed which I figured out, not them;)

    Now I took back all of Comcast cable boxes to the comcast outlet last weekend. Today I get home to look at my bill online and I am now paying MORE! MORE!!! I was paying $68.43 for a DHTV Box (12.49), Standard DVR box ($3.99) and standard DVR service (8.95) plus $23 for bulk digital and $20 for the HBO's and Showtime's. After returning all boxes and now my bill is $47.99 for standard cable and $31.01 for Digital Video....wtf?
    Just to make it clear, I get free basic and HBO where I live.
    I called to say this was unacceptable. Why am I paying more when I removed all the boxes and the DVR service. She tells me I can't get Showtime without a cable box. I tell her that I am right now. she tells me when they roll a truck to change my service they will turn it off. I tell her it's extortion to not offer me what I currently have just because I don't have one of their cable boxes ;). she is confused and puts me on hold. To make a very very long story shortish, turns out their system isn't set up to give digital service without their cable box. there is no 'code' to put in their system. I tell her, well I want the same channels I had before and to figure it out but I am NOT paying more for less. She said she would have to turn the problem over to another department and would call me back, yeah right.
    So I get home today and I have no channels digital channels and HBO is coming in very choppy but Showtime is fine. This is all very comical. So I call one of the 7 numbers I have of people in the corporate office trying to help me and I end up on a three way phone call with a customer service specialist and a billing specialist, which was hilarious as they had me on speaker phone. They were all very nice and I could tell were really trying to figure out how to 'code' my account for me to get the channels I want. After quite a bit of time I told them how about I go and get a basic cable box if you can work it to where I am not paying for it, if it would make it easier for them to bill me ;) Sure I could use the box in my bedroom. She tells me ok, and she would only charge me $15.98 for the digital bulk and give me the HBO's and Showtime's for free. They will have to 'charge' me for the box on my bill just so I can get everything all back. I think this will end up working in my favor as I was expecting to pay $43 a month without any boxes and I think I will be paying something like $25 now. I will let you know tomorrow after I pick up my box and call her back to set it all up for me (she gave me her direct number and extension to deal with her to avoid anymore confusion). So right now I only have basic plus the HD channels plus Show and HBO and they aren't charging me......damn BBC America for not having a HD channel or I would just leave it like this ;). Maybe I will.

    I think the whole cable card is so new for Comcast to deal with they just don't have the proper codes to set people up for full service without their box and I threw another wrench in their plan by getting free basic and HBO with my condo's. They have no codes for me!

    So the cable card is just to receive the HD channels? I didn't think that was true but that is what they told me.

    To be continued:
     
  14. Mar 5, 2008 #5194 of 9367
    ALECNDC

    ALECNDC New Member

    1
    0
    Mar 5, 2008
    Hi. I recently bought a TIVO HD and had a M-card installed. receive only a few channels but don't receive most (gray screen). the original installer said a "specialist" needed to come out and fix the problem. i made 4 separate appts with so-called "specialist" but nobody ever came. the reps then said that the problem was outside the house but again, after making 2 appts, nobody ever came. during my last call, the rep said the problem was with cable cards in general and i should just return the TiVO and get the DVR from comcast. while i don't want to do that, admit that comcast is starting to wear me down since this has been 2 mos w/o full service.

    since i don't think that the reps either do not know what they're doing or don't want to help me, guess i'm going to have to try to walk through this w/ comcast myself. any advice when calling comcast? sorry if threads like these have already been posted, just couldn't find an answer to this problem..

    many thanks,
    alec
     
  15. Mar 6, 2008 #5195 of 9367
    jjp007

    jjp007 New Member

    29
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    Feb 3, 2008
    Check out this thread. it explains how cable cards work and how to install them properly.
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=363797
     
  16. Mar 9, 2008 #5196 of 9367
    BigLance

    BigLance New Member

    4
    0
    Mar 5, 2008
    Well, I finally did it: dumped the Comcast Motorola DVR and bought a new Tivo HD. To prep myself for the installation, I read about 40 pages of this thread, and reviewed and printed out all the cable card setup and troubleshooting information from the TiVo site, and even visited my local Comcast store to ask questions. They were knowledgeable, but the 1-800-COMCAST number people were clueless when I called them earlier in the day. I was hoping things would go smoothly, but I allocated all of Saturday for the installation just incase.

    At my information gathering visit the Comcast store, I found out that we live in an area where they will let you do self-installs of cable cards (yeah!). (Of course the 1-800-COMCAST people had told me I needed a service call for this). I was very excited that I could do it myself and wouldn’t have a guy who knows nothing about TiVos showup at my door (probably forgetting to bring a cable card).

    Anyway, Friday night I stayed up quite late trying to watch as many recorded episodes of Stargate Atlantis as I could from my Comcast DVR before I returned it. Saturday, morning (really tired), I pulled out the Comcast DVR and setup the TiVo. Got th TiVo service activated and the Software upgraded to the latest release. Off to Comcast I went.

    After a 30-minute drive during which I anticipated a load of problems I would need to deal with over the course of the activation, I finally arrived. Comcast was friendly and efficient, and quickly swapped out my clunky Motorola for a nice new “M-Card” (that’s a multi-stream Cable Card, you only need one for a TiVo HD, as apposed to two “S-Cards”, or single stream cards). Back home I went, another 30-minute drive.

    With much anticipation, I inserted the cable card, followed the instructions, and finally called Comcast to activate. They answered immediately and carefully went through the installation process, making sure they followed all the right procedures for activating a cable card being used with a TiVo. After the card activation signal was sent, I followed the directions, and finally received a screen indicating that it was loading the channels. The screen never went away after about 10-minutes. Fortunately the Comcast rep stayed on the line with me, and we went through all the trouble shooting steps listed on the TiVo website. Turns out the Comcast rep had the same TiVo troubleshooting guide. After a couple of hits to the card, it would still not load the channel list. Nothing was working. I finally hung up and said I would try some things on my own.

    I went through all sorts of fiddling and following of the TiVo troubleshooting guides. Still no luck. I rebooted a couple of times and went back through the Guided setup again. I then called Comcast a second time to try hitting the card one more time. Comcast answered right away, and went through the process with me. We spent about 20 minutes trying all sorts of things, but nothing worked. The nice lady finally said she would have to setup a service appointment. I was disappointed to have to wait another day, but at least she had an appointment for the next day (Sunday) between 12:00 and 4:00. To Comcast’s credit, they are usually able to schedule appointments quite quickly in my area. Anyway, I took scheduled the appointment, but knew I would try swapping out the cable card and see if that did the trick. The Comcast store was still opened for another couple of hours.

    Another 1 hour round-trip to the Comcast store. They quickly swapped out the M-Card for a new one, and I was back home read to try again. I inserted the card and followed the on screen instructions, and called Comcast. This time the representative was pretty quick and not too friendly. He hit the card, and basically said I was on my own and said good-bye. It then took about 5 minutes, and the channel line up came down and things started working. Yippy Skippy! Wouldn’t you know, of all the cable cards at Comcast, they gave me one of the bad ones the first time around.

    We’ll after setting up season passes, I started to notice something. We have regular SD channels, like 4, 5, 7 (the networks), and high-def versions at 104, 105, 107. I could view the high-def channels in the program guide fine, but when I created season passes for content on them, and then looked at the upcoming episode recording schedule, it only showed listings for the low-def channels (4,5,7), with no shows being recorded for 104, 105, 107. I used searches for shows (that are on both the SD and HD channels), but again only the SD episodes would display. It’s strange because the on-line schedule showed the high-def program information fine. Rats! It was late now and TiVo support had already closed.

    Well, unsatisfied, and late at night really lacking for sleep, I couldn’t leave things alone. I wanted my TiVo working right. Then I got to thinking: with all the fiddling, rebooting, and rerunning of the Guided setup during my troubleshooting, I couldn’t remember if I re-ran guided setup after I finally got a successful cable card install. So, I went through the Guided Setup again, and wouldn’t you know it, the Season Passes and search function now found the HD shows! Yeah! Still playing with the TiVo, I finally fell asleep on the couch with the remote in my hand as I was pushing buttons.

    Well, today (Sunday), I couldn’t be completely satisfied until I made a trip into BestBuy and picked up a new Harmony One remote (to replace my original Harmony H688) and also pick-up a MyDVR 500Gb Storage Expander. Setup of the MyDVR was quick and easy! Now I’m just waiting for the Harmony One to charge up before I finish programming it. (Harmony’s are fantastic by the way).

    So, my tips are:

    1) If you’re having problems after following all the directions, you may have a bad cable card. Swap it out and try again. (As an aside, a few years ago when I setup my Mom’s HD TV with a cable card, it took 3 visits from Comcast, and three different cable cards to finally get it working).

    2) Remember to re-run the Guided Setup after the Cable Card is installed.


    3) Stop by your local Comcast office to ask questions and find out if you can do a self-install. The 1-800-COMCAST people are clueless.

    Good luck to you if you are getting ready for service activation. Sometimes all the planning in the world won’t allow a smooth install, but prepare yourself anyway. If things don’t go smoothly, the short-term aggravation is definitely worth it. I absolutely love my new TiVo HD. No comparison to the cable company’s DVR.

    Sorry for the long post. I needed something to do while the Harmony was charging.
     
  17. Mar 9, 2008 #5197 of 9367
    dswallow

    dswallow Save the Moderatоr TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    This thread has to be, by far, the one with the largest average post size of any thread of this length ever in this forum. Glad to hear your experiences were basically positive and things are working.
     
  18. Mar 9, 2008 #5198 of 9367
    Gregor

    Gregor Active Member

    46,750
    15
    Feb 18, 2002
    Glad to see Comcast is at least starting to do self-installs on cable cards.
     
  19. Mar 9, 2008 #5199 of 9367
    srg1

    srg1 New Member

    1
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    Mar 9, 2008
    I have been battling Comcast in Jersey City, NJ on the Cable Card Pricing for over a year.

    It is disgusting. They are charging $1.50/month for a second Cable Card rental. Then they are charging $8.95/month for an Additional Outlet charge on top of that. They always neglect to point and that the Service Charge is separate from the $1.50 card rental. The $8.95 is supposed to include $3.95 for a cable box and remote. I complained that they should take off the $3.95/month for the cable box and remote that I don't have and the billing supervisor said that he could give me the box if I wanted it. I said that I didn't think it would look great on my coffee table.

    Any time I find a Comcast customer service rep to reduce the pricing, my service magically goes out within 48 hours and I have to set up an appointment for a tech to come out and fix it. It is awful. What a ripoff!

    The only good thing I have discovered is calling Comcast and asking for updated promotions. After getting passed through a few people, you should be able to reduce your pricing for 6 to 12 months with a promotion.
     
  20. Mar 9, 2008 #5200 of 9367
    faerie

    faerie New Member

    5,154
    0
    Sep 1, 2003
    Cali!
    I'll be getting my Tivo HD at some point next week. We'll be trading in our old cable box for an m-card, or so I hope. Per my call to comcast yesterday, I can pick up an m-card at our local office, I can install it myself and there will be no charge for the card. We'll see how that goes in practice though!
     

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