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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 26, 2006 #501 of 9367
    ac3dd

    ac3dd New Member

    178
    0
    Mar 2, 2002
    Are they charging you for the cable box? If it's free, I can see why they'd want to charge for the cards so they're not letting you use a box AND the cards for free. But if it's not free, the fact that you're paying for the box should make it irrelevant for charging or not charging for the cards. And it would be silly of them to make you want to return the box, given the PPV capability.
     
  2. Sep 26, 2006 #502 of 9367
    fsponge

    fsponge New Member

    9
    0
    May 25, 2003
    Arlington...
    I'm in Arlington Heights, IL (Chicago suburb). Today is September 26, Comcast says I can't get my CableCards until November 13. Two people at Comcast say I can't get the CableCards on my own from one of their payment/equipment exchange centers.

    What's up with the long, long wait? Very frustrated! :mad:

    Anyone else in Chicago having similar experience? Should I go to the payment center anyway and try to get CableCards?
     
  3. Sep 26, 2006 #503 of 9367
    bilbo

    bilbo New Member

    315
    0
    Dec 7, 2004
    You should call Comcast and tell them that you find six weeks an unreasonable amount of time to wait for CableCards. Tell them you want to receive a High Definition signal in a timely manner and that you are considering switching to DirecTV for HD service due to their lackluster response. At the very least they should be able to get a free digital cable box for the six weeks you are waiting which you should be able to pick up at their local franchise office. I can assure you Comcast is not letting new installs wait six weeks. My guess is Comcast will "find" two CableCards for you very quickly, however.
     
  4. Sep 26, 2006 #504 of 9367
    BananaPeels

    BananaPeels New Member

    25
    0
    Jun 27, 2003
    I had to wait 9 days for an appointment, but when the installer showed up, it took about 15 minutes and I was up and running. Funny the installer knew nothing about the Series 3. It was the first time he had heard about this product. So I spent a few minutes telling how great it was, and how happy I was to get rid of my Comcast Motorola HD DVR. He admitted that product still has "lots" of bugs.

    Pricing $15.99 for the install
    First card is free
    Second card is $5/month

    However, when he called in my cable card id's to activate them and deactivate my Comcast DVR, they also deactivated my regular digital cable box in my other room. So I had to call them back to get that re-activated, typical crappy comcast screwup.
     
  5. Sep 26, 2006 #505 of 9367
    singletb

    singletb New Member

    97
    0
    May 12, 2004
    Chicago, IL
    I went in, and picked up the cards. Just be really nice about it. I gave the puppy dog eyes when they said I could not pick them up and told them that I was told I could do so over the phone (no lie). I think is rare when someone is at their payment center and actually being polite and not b!tchy. That got me a long way.
     
  6. Sep 26, 2006 #506 of 9367
    fsponge

    fsponge New Member

    9
    0
    May 25, 2003
    Arlington...
    What payment center did you go to? I've got a lot of time on my hands, I might just drive on over to wherever you went. Maybe we'll start a trend.

    Thanks for the info!

    Alex
     
  7. Sep 26, 2006 #507 of 9367
    robus

    robus New Member

    24
    0
    Sep 14, 2006
    Mt Pleasant, SC
    Comcast did not totally admit defeat and today an installer returned to try and get the 2nd cablecard working after hearing from superiors that it should work. Apparently he was also told to call a particular (senior) CSR who would know how to work the necessary account setup magic to get it working.

    Long story short: he plugged the same card we'd tried last week back into the TiVo - it said it was authorized right away and then he called into the CSR. She configured the account to authorized the digital channels for the second cablecard and voila - instant HD on the second cablecard.

    So apparently it's all down to CSR expertise to get the 2nd cablecard going.

    Robert.
     
  8. Sep 26, 2006 #508 of 9367
    singletb

    singletb New Member

    97
    0
    May 12, 2004
    Chicago, IL
    1255 W. North Ave. Right across the street from the Home Depot.
     
  9. Sep 26, 2006 #509 of 9367
    wolfson

    wolfson New Member

    17
    0
    Sep 19, 2006
    The guy came out and got both cards installed pretty fast. It appeared both were working, but it only one actually works. I did not realize this till after I had repeated the guided setup and went to record one show, and watch another. I called Comcast and got the Fort Myers, FL office. The rep I spoke with (Erica 2070) said under no circuimstances would they support a tivo, and they would have to bill me for a service call to come make it work. I explained to her that it was on the authorized list and she refused to be of assistance. I asked for a supervisor and she refused that as well. I asked her to verify the hostid, and the other numbers which she also said she could not do. Does anyone know of a comcast office that is helpfull in these matters?

    UPDATE--
    So I called back a second time, while legally recording the call and was told specifically that Comcast Fort Myers, FL will not support any non-tv device including Tivo's. They will not troubleshoot it over the phone and the will charge me to send out a tech. I tried not mentioning that it was a Tivo on the second call, but the first person I talked to has noted my account with a message not to help. I was told that I was not allowed to talk to a supervisor and that they were refusing to talk to me further, at which point they said they were terminating the call.
     
  10. Sep 26, 2006 #510 of 9367
    wolfson

    wolfson New Member

    17
    0
    Sep 19, 2006
    After reading some other threads I called tivo like they said and was told someone could call my cable company on my behalf. I was put into a call queue for 38 minutes and at 11PM exactly a message came on saying "Tivo is now closed" and the call was dropped. Don't most companies drain their queue before dropping calls like that?
     
  11. Sep 26, 2006 #511 of 9367
    fsponge

    fsponge New Member

    9
    0
    May 25, 2003
    Arlington...
    Isn't it sad that Comcast has to be so incompetent? I wish there were something I could do to help you. :(
     
  12. Sep 26, 2006 #512 of 9367
    Gregor

    Gregor Active Member

    46,740
    14
    Feb 18, 2002
    Call their corporate office in Philadelphia 215-665-1700. Ask for one of their excecutive assistants and explain the problem. (Thanks to geekmedic for this number!)

    EDIT: This is a Comcast phone number.
     
  13. Sep 26, 2006 #513 of 9367
    wolfson

    wolfson New Member

    17
    0
    Sep 19, 2006
    Is that a corporate number for Tivo or for Comcast?
     
  14. Sep 26, 2006 #514 of 9367
    Bodshal

    Bodshal Penguin-tastic!

    158
    0
    Jan 4, 2005
    Cedar...
    A quick google says it's comcast.

    Chris.
     
  15. Sep 27, 2006 #515 of 9367
    mweppner

    mweppner Guest

    55
    0
    Feb 19, 2003
    Update on my dealings with Comcast (Manassas Park, VA):

    I stopped by the local center yesterday. I asked them how much for cable cards, they gave me two or three answers (two of them discussing) and ended up on $5 per card per month. I then asked if I could install myself, and they said I had to schedule an install. I mentioned Tivo S3 and they seemed to just nod and say OK. Not sure if that meant they were cool with it, or if it meant they hadn't seen the S3 before? Anyway, they were helpful and made me feel that it was do-able.

    Now, I just have to decide when to make my purchase! Part of me is leaning to NOW. And part is leaning towards making it a Christmas gift to myself, and that will *hopefully* be after the eSATA is activated...
     
  16. Sep 27, 2006 #516 of 9367
    jjarmoc

    jjarmoc New Member

    56
    0
    Sep 14, 2006
    I had two cards installed yesterday - in the chicago Suburbs. So far, one of them is working flawlessly.. and the other, well, it has some trouble.

    - The card that is working does so in either slot.
    - The card that's having issues has the same trouble in either slot.
    - Slot 2 never tunes channel 2 regardless of which card is in use, and Slot 1 always tunes channel 2. This isn't a huge problem as I'm going to remove two from my channel guide anyhow, and use 189 (the digital feed of 2)

    - The problem with the trouble card is that HBO doesnt' come in. Sometimes when tuning to that channel I'll see HBO for a split second and then it goes away. Also, occasionally when attempting to tune HBO, the entire Tivo box reboots. As stated above this problem follows this particular card to either tuner/slot.

    Both cards are Motorola but the failing card is version 03.34 whereas the working card is version 04.05. Could this be the source of the problem?

    Has anyone seen similar problems, or had issues with two cards of different versions, or maybe with the 3.34 Motorla cards specifically?

    I'm going to open a ticket with Tivo as well, but thought I'd post here as well. I'll update you all when I get this fixd in case others have similar problems.
     
  17. Sep 27, 2006 #517 of 9367
    joegarrett

    joegarrett FiOS Fan

    210
    0
    Mar 17, 2004
    Dallas
  18. Sep 27, 2006 #518 of 9367
    jjarmoc

    jjarmoc New Member

    56
    0
    Sep 14, 2006
  19. Sep 27, 2006 #519 of 9367
    gayste

    gayste Love TiVo!

    269
    0
    Feb 27, 2002
    Alexandria, VA
    Alexandria, VA

    Need any information you can provide.

    After the initial "we will NOT install cards into TiVo," I finally got a tech to come out and install them. He genuinely wanted to get them to work, so we played with it, got them installed and he called to have them activated. He left WITHOUT all the channels being displayed (a very random set of channels do not come in: some HD, some premium, some basic). I Have been trying to have the cards re-provisioned ever since. They will NOT do this over the phone (said they cannot) so a guy comes out this afternoon.

    My question is this; if the cards have been been "authorized" (as the status screen suggest,) but I am not getting any emm's, will we have to go through the whole installation procedure again, or can I just try explaining to the cable guy that all they need to do is try re-provisioning with all of the numbers (Host ID and CC ID)?

    I have read these two web sites and they seem to suggest that the cable company needs to do some things on their end.

    Specific TiVo CableCard install instructions:
    http://techdigs.net/content/view/46/42/#ccconfig

    Generic CableCard discussion:
    http://forum.ecoustics.com/bbs/messages/2/176786.html

    (I'm a bit nervous about this SDV (switched digital video) stuff, could I be one of the unlucky ones that are in a SDV city and, from what I read, the cable cards will not work with this setup?)

    Thanks for any info!
     
  20. Sep 27, 2006 #520 of 9367
    bwherry

    bwherry New Member

    13
    0
    Jun 29, 2004
    Did the tech check to make sure there were no traps on your line? Mine decided to do that and found 3 traps that would have blocked a number of SD and HD channels.
     

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