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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    Well, I finally got somewhere. I still do not understand why I have to pay $2/mo. just to remove an A/O. So, my A/O went up from $2.75/mo. to $7.00/mo.

    I wonder if it's time to complain to the FCC or some other regulatory commission. $7.00/mo. and no cable box?

    Note: Even though there is a credit for $20, it should be for $10. The other $10 is from a chat session with someone who did not understand what was going on.

     
  2. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    I plan on filling a complaint with my PUC :mad: :thumbsdown:
     
  3. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    I was thinking of that as well. Do you think there might be enough interest here in this forum to start a campaign letter to the FCC?
     
  4. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    I doubt the FCC will do anything. I think the PUC
    is better setup to deal with price increases.
     
  5. drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    I just finished computing the 37% price increase.

    That will be my complaint to the PUC.

    FYI - your PUC is listed on the last page of your bill.
     
  6. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    Oh, OK, thanks. I will do the same. If there are enough complaints maybe someone will take notice.

    BTW, my inrease is 155% from $2.75/mo. to $7.00/mo. for one additional outlet. (2.75 x 2.55).
     
  7. drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    When you look at it that way - I agree but the
    PUC will probably look at it more in terms of
    the 40% increase which is what my access
    section of the BILL increased.
     
  8. riekl

    riekl New Member

    340
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    Jan 29, 2001
    You are being completely ripped off. It does NOT vary by location. There is NO HD or A/O fee per card. For example if you have 2 Tivo HD's and no Comcast boxes and need 4 single stream cards :

    Card 1 : Free (primary outlet)
    Card 2 : 1.50-1.95

    Card 3 : 6.95 (a/o)
    Card 4 : 1.50-1.95

    Thats it .. no HD fee ever, and only one a/o fee per box (beyond your first). That is system wide.
     
  9. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    Double Posting In Error
     
  10. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    If what you say is true, why was the North East area recently being charged $2.75/mo per A/O? And why has it just been increased to $5.00/mo. per A/O? That is because it IS different in different areas. You need to look at your annual price list.

    EDIT: Plus, no charge for the physical cableCARD.
     
  11. hybucket

    hybucket Member

    558
    6
    Nov 26, 2004
    Quick report on my cable card install in Boston.
    Guy came, knew what he was doing, installed card, made call, waited on hold 16 mintues, activated card, checked channels including pay, and left.
    After he was gone, I reran guided setup. When it was through, had a dark screen. No channels. Nothing. Called Comcast. They had no idea. Called TiVO. Call was answered in minutes. Guy knew exactly what he was talking about. Did reboot. Everything fine. Great to have TiVO back on Comcast. TiVO CSR, great. I'm sure not all are, guess I was just lucky.
     
  12. gothboy

    gothboy New Member

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    Apr 19, 2003
    Boston, MA
    This might only apply to Comcast NE...

    Turns out I was being charged wrong for cablecards all this time as well. I have 1 S3 with 2 cablecards, had been getting charged the $2.75 A/O charge when I should have been getting charged the $1.50 additional card/same device charge. Took me 3 reps and an escalation to executive services to get them to correct the error.

    If you've been getting hit with the $2.75 A/O charge for a single S3, I suggest starting out by telling them that particular fee increase was NOT listed in their fee adjustment notice sent out in January and point them to the section detailing "additional card/same device". if you still get pushback from them, bring up that it's illegal to up your rates without notice and there is -zero- notice regarding the $2.75-$5 A/O fee increase.

    I got a refund for all the months I was charged $1.25 extra for the cablecard, which was considerable since I bought my S3 when they first hit the shelves.
     
  13. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    The rate increase is certainly in my insert this month. The question is, do you have premium services like SHO or HBO? I get charged ZERO for the cableCARDs themselves.

    [​IMG]
     
  14. gothboy

    gothboy New Member

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    Apr 19, 2003
    Boston, MA
    I had been getting charged $2.75 for "Cablecard A/O". $2.75 != $3.51 and no, I do not have any premium sevices as indicated on that line item. I'm saying they upped my "Cablecard A/O" charge without notification.
     
  15. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    I had an insert in my paper bill a month ago as well as with my on-line bill. It spelled out all of the increases. You should go to your local office and get the current rate sheet.
     
  16. gothboy

    gothboy New Member

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    Apr 19, 2003
    Boston, MA
    I have the rate increase sheet, all four pages of it. It does not list my charge of $2.75 at all, check yours too. This is a point of leverage to use with Comcast, as it is illegal to raise any rate without telling you in writing.

    If you were getting charged a $2.75 fee for your second cable card, you should have them adjust it retroactively to the correct charge of $1.50, using my example as leverage.

    These are New England prices, YMMV.
     
  17. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    I showed you the price sheet. I am from the Boston area. Yes, it says $3.51/mo plus $1.50/mo for the second card in each device. It was $2.75 the year before and they did not increase it to $3.51/mo. [​IMG]
    To this day, they have not charged the $1.50/mo. for the second card in the same device. This year they DID increase it to $5.00 as per this price list. [​IMG]

    Now, that being said, it sounds like I am defending Comcast. Nothing could be farther from the truth. They were supposed to make these cards available at a nominal fee. What they have done is found away to get around the cableCARD fee by tacking on an ADDITIONAL OUTLET for digital HD services. Anything above Digital Starter I think. And the increase is probably attributable to the fact that more and more people are getting cableCARDs and dumping the Comcast DVR which is close to $20/mo.

    EDIT: This is the cableCARD fee from my insert. To reiterate. They HAVE NOT been charging for this so far.
    [​IMG]
     
  18. gothboy

    gothboy New Member

    18
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    Apr 19, 2003
    Boston, MA
    They must have slipped that one by me, it' not in any of my bills from the past year. Still they never implemented the increase, so their loss. It is a charge I shouldn't have been billed for anyway. I mean their policy specifically lists that S3 as being a single outlet device. Therefore, my getting charged the Additional Outlet fee was in error no matter how you look at it. I have 1 HD device in the house and that's the TiVo S3, the TV does not have a cablecard, nor is it hooked up. I was being billed incorrectly and am trying to help those that have also been billed incorrectly by Comcast's complete lack of CSR education when it comes to cablecards and TiVos.

    There is no charge for the first CableCARD that you use as it is already included in the primary outlet fee. If you have a multi-card device on the same outlet (i.e. TiVo Series 3 or two Digital Cable Tuners connected to the same personal computer), you will be charged an additional regulated fee of up to $1.91 for the second CableCARD.
     
  19. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    This is such old news, and has been discussed ad nauseam. I do NOT disagree with you one bit. Even though that is the Comcast overall policy, they follow their own regional rules. It is different in every region. I do wish they would follow their own company-wide rules. It would make everyone a lot happier.
     
  20. bizzy

    bizzy New Member

    707
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    Jan 20, 2004
    San...
    Its not even regional, it's per-CSR. And you'll have a hell of a time reversing whatever opinion the first CSR to touch your account has. They are like the cable supreme court.
     

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