Well, I finally got somewhere. I still do not understand why I have to pay $2/mo. just to remove an A/O. So, my A/O went up from $2.75/mo. to $7.00/mo. I wonder if it's time to complain to the FCC or some other regulatory commission. $7.00/mo. and no cable box? Note: Even though there is a credit for $20, it should be for $10. The other $10 is from a chat session with someone who did not understand what was going on.