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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. pauljb55

    pauljb55 Now in Miami Beach

    May 2, 2005
    I need some help...It seems that approx every 30 days my HDTivo needs to have the cards reinitalized from comcast...is there a timing switch they are not selecting...This is the 3rd time. The second time it took one online chat and it was fixed. This time I am on my 3rd...and still no luck...what the hell?
    I have comcast in Atlanta with 2 s cards
  2. ericr74

    ericr74 Member

    Apr 16, 2001
    An update: I contacted Comcast about the $1.50 they are charging me for the multi-stream card. I said I thought I should not be charged because I have only one card. They agreed and refunded the first-month charges, and say they will not charge me for that any more. So I'm not paying anything extra, and everything still works (HD locals only).
  3. quick

    quick New Member

    Jun 1, 2004
    Ok, I cannot get my TivoHD and my M-Card past the Acquiring Channel Information.. screen.

    Now I have two tivohd's if i put the M-Card in the other TivoHD it acts normal, I get the unscrambled digital and HD channels, the way you normally do when first setup a tivo with a new M-Card.

    On the new TivoHD unit if i put this card in and get Comcast to hit it, it NEVER gets past the Acquiring Channel Information.. screen.

    What the hell would cause a M-Card to work normal in one unit and not in another locking up at the Acquiring Channel Information screen.... I've spent at least 5 hours on with Comcast and Tivo tech support and no one can fix this...

    Any suggestions?

    Edit: I should also note I have tried 3 M-Cards in this new tivo unit and all have the same result Acquiring Channel Information.... screen.
    Edit#2: I've given up with this new TivoHD, I'm going to return it and use the old one. The new unit is simply not working.
  4. drhankz

    drhankz Member

    Jan 14, 2008
    Salem NH
    All Cable Cards need to have their encryption keys
    refreshed at some rate.

    The Bottom Line - Comcast needs to have your info
    programmed properly to make sure you get hit at
    whatever rate is needed.

    But I want to give you a heads up. Since September
    2007 - they have been using more complicated
    encryption Algorithms and many "S" cards can not
    handle the more complicated Algorithms - reliably.

    I had all 5 of my "S" cards upgraded by Comcast to
    "M" cards and the problem went away.
  5. pl1

    pl1 Active Member

    Jan 17, 2007
    It's official. I just got my new bill for this month and the cableCARD A/O just increased from $2.75/mo to $5.00/mo.

    For most people with the S3, it's probably not that much of a back-breaker, but for those of us with multiple units, it sucks. I just returned two of my cableCARDs to save $10/mo. I went ahead and installed an OTA antenna (DB2) up on my roof and it works fine for the locals.

    This change affects the COMCAST/North East area. I can't speak for any other area.
  6. hmeister

    hmeister New Member

    Feb 9, 2008

    Thx for the reply.

    I went ahead and setup the box and everything came together...!

    Now, with the phone call to CC I am wondering what is going to happen when I get the Tivo 3 unit and the new HD setup....! $2.00 per month plus a truck roll for $17.00. (yeah I am cheap tightwad but I really dont' want is a contract with CC)...

    (a bit off topic) Anyone got any suggestions for the wireless adapter??...
    And universal remote?


  7. hmeister

    hmeister New Member

    Feb 9, 2008

    I hope it is that good as I am getting the itch just reading about it...

  8. btwyx

    btwyx Substantive Member

    Jan 16, 2003
    Over here in the west, the A/O fee hasn't gone up, its still $6.99, but I'm also getting a $6.99 offsetting credit because I don't have a cable box for the additional outlet (the A/O fee includes a box) so its effectively zero.

    The dual cable card charge is still $1.79 for each TiVo, that's effectively the only thing I pay per TiVo. According to Comcast's website that's all anyone should be charged ("up to $1.91", so I'm getting off lightly). (*Doesn't apply in all areas.)

    I think $1.79 per TiVo is a perfectly reasonable fee.
  9. pl1

    pl1 Active Member

    Jan 17, 2007
    For my two Series 3 requiring 4 cableCARDS, it went up to $15/mo. Totally unreasonable IMO. And if our area really followed their own price list, it would be $1.50/mo per ADDITIONAL card in the same device. Instead, they hook the A/O charge into their billing system. Remove the A/O and you lose the cableCARD.
  10. Roderigo

    Roderigo New Member

    Mar 11, 2002
    Brookdale, CA
    Does test channels work with the new card in the old box. I think the tivo stores the channel list from the card, so on the old box, it's just using the stored channel list. Since the new box has only had the improperly configured card, it's not going to work until your cable company sends the INIT hit to it. You may also want to check the vctid is the same between the two cards. You can see this on the network cablecard screen. If the new card's set to 0, the card never got an init message.
  11. Krandor

    Krandor Member

    Jun 9, 2004
    Unless you are in a market that lets you pick up your cablecard from CC, there isn't much of a way to get around the fees and truck rolls. If they require a truck roll, you gotta pay it.

    For wireless adapters, probably best to just get the TiVo one. That is also the only one they officially support on the S3/HD units.

    For Universal remotes, look at Harmony. Not cheap, but IMO the best universal remotes out there. You program things by function "like watch TV" and then with the one button it will configure all your gear appropriately (for example, turn on TV and set to video 1, turn on AMP and set to video 1, turn on video select box and set to input 3). It is great to have it configure all of gear in my setup with a single button press.
  12. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    Dec 3, 2000
    A common way around it has been to call Comcast and ask if you can pick them up, be told yes, go to pick them up and be told it re1uires a truck roll. At that point, because you showed up under bad advice that came from their CSRs, they usually offer to credit for the truck roll.
  13. ninjadvr

    ninjadvr New Member

    Aug 18, 2005
    Slightly off topic because my channels work but in terms of the electronic program guide, that doesn't appear to be affected by a hit from comcast. When I had my two cablecards installed in my Series3 a week or so ago, I did notice initially after all the channels were working on both tuners (inc. premium) that the guide did not reflect all the channels. The guide had been previously set up by me a couple of weeks before with antenna and basic cable, so the Series3 appeared to save the guide data regardless of the card installation. Whether that would eventually update by itself I don't know, but after the tech left I repeated guided setup and by doing that it corrected and showed all channels in the electronic program guide - no problems since installation.
  14. MAFletch

    MAFletch New Member

    Feb 14, 2008
    I think the devil is in the details. Paying less than $1.91 per card per month is totally reasonable. HOWEVER, the 2 fees that make cablecards unreasonably priced are the Additional Outlet fee of $6.50 and HD Service Fee of $6.95 FOR EACH CARD! (In reading various threads these A/O fees and HD fees appear to vary by location.) I specifically indicated to all 3 people I've spoken to, including the representative in the Comcast's Office of the president (SE Devision) that the 2 cards we wanted to get were for use with the only TV in the house and they were adamant that this did not matter. My expectation of showing them their FAQ on cablecard pricing is that they would say they were living up to what it said. I think their arguement would be that the cost of the cards they are offering ARE less than $1.91 each, BUT there are SERVICE FEES in addition. I think it is the distinction of EQUIPMENT RENTAL fees versus SERVICE fees where they like to pull their smoke and mirrors act. NOWHERE can I find how Comcast defines PRIMARY OUTLET and ADDITIONAL OUTLET with their digitial service and therein lies the problem. My interpretation is an OUTLET=TV+CONNECTED ADDRESABLE EQUIPMENT and I think their interpretation is an OUTLET=1 PIECE OF ADDRESSABLE EQUIPMENT (regardless of how it's connected), thus with 1 HD cable box and 2 cable cards connected to 1 TV, Comcast sees a primary and 2 additional outlets and I only see 1 primary. I am assuming this interpretation is somewhat new. I came across a post (which I am trying to relocate) from a Comcast customer in south Florida with multiple cable cards that they had for quite awhile and just recently saw these additional service charges added to their bill beyond the expected rental fees.
  15. bd2007

    bd2007 New Member

    Feb 13, 2008
    I was told by Comcast when I placed my initial that my cable card would cost $1.50/month. Today, I disputed that charge by showing them this page on their website. I got the charge dropped. They tried to tell me that my Tivo has 2 cards, but I insisted there was only one.

    Comcast customers should check their bills and get this charge dropped if they only have one card in their Tivo.
  16. pl1

    pl1 Active Member

    Jan 17, 2007
    I returned two cableCARDs the other day. I expected to see an automatic removal of the A/O charges for $5.00 each per month. NOT! I talked to a CSR via chat and I was told the A/O charges were not for the cableCARDs, they were for the Additional Outlets. I told him I had ONE outlet, it is a TiVo. He said he would credit me $10.00. Fine, but what about future A/O fees? He said it would be fixed on my next bill.

    Here's the pain I'm expecting when I get home. That the removal of the A/O affects the wrong cableCARDs and I have no service. Or, he did nothing, and I still have monthly A/O charges. Comcast claims that they need to enter A/O charges in order for the cableCARDs to work, so why wouldn't the return of the cableCARDs automatically remove the monthly charges? Call me totally confused with this company.
  17. PaulNEPats

    PaulNEPats New Member

    Aug 10, 2007
    Yep, I got hit with the price increase as well. $5 per CableCard... :mad:
  18. pl1

    pl1 Active Member

    Jan 17, 2007
    I am on hold with a Comcast CSR. When she tries to remove the Additional Outlet charges of $5 extra per month, the computer won't let her remove it. It says it needs a cable box. So, they called it a computer glitch. But, at least someone there knows what is "supposed" to be done. The last CSR didn't.
  19. markp99

    markp99 TakoKichi TCF Club

    Mar 21, 2002
    Nashua, NH
    The new $5 per cable card charge appeared on this month's bill, bumped up from $2.75 each last month.

    The Comcast rep noted this was an error. The correct rate for 2 cable cards int the SAME unit is:

    $5.00 for the 1st card, $1.50 for the second

    The rep gave me the $3.50 credit and adjusted the "codes" in their billing system to hopefully get it right next month.

    So, the net for us is +$1 for the cable cards. :thumbsdown:

    Other *happy* :( Comcast surprises this month:

    Digital Silver: $36.25 => $39.45
    Digital Starter: $55.44 => $58.35

    This puts our cable/internet bill just over $200/mo. OUCH!!
  20. pl1

    pl1 Active Member

    Jan 17, 2007
    The Comcast rep returned the call (Majorly impressed) and finally they figured out the problem. They needed to add Digital Starter to my account in order to remove the Additional Outlet charges. So my bill will go up an additional $2 per month in order to remove the 2 A/O (additional Outlet) charges of $10/mo. What a piece of work Comcast is. I won't be shocked if my cable is off when I get home.

    EDIT: I should add that they had NO PROBLEM adding the 3 A/O charges when the cableCARDs were installed 2 times in the last 1.5 years.

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