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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Feb 9, 2008 #5081 of 9367
    miah

    miah New Member

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    Aug 18, 2004
    Houston, TX
    I was able to pickup a cable card at the comcast office in north houston today without any issues. I walked in, requested a cable card, they asked for my account details and then handed me a card. I was not charged anything, and it was quite simple. Getting the card functional on the other hand... I'm still going through that =)
     
  2. Feb 9, 2008 #5082 of 9367
    drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    That will be the real fun part - good luck
     
  3. jjp007

    jjp007 New Member

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    Feb 3, 2008
    While this sort of makes sense, I had the Motorola M Card and it took 24 hours, which is what my comcast office states for all CC activations. The rep said something to the effect that someone who authorizes the card has to activate the channels you have ordered individually.

    And to whom ever said I should have had Comcast come and install it for me, well that would have taken a week to get someone scheduled IF they would send someone out. They really didn't give me a choice. When I had the problem with the M Card I told them I would not be calling back if it wasn't working after my last hour on hold episode. She said sending someone out wouldn't help as the tech would have to call it in just like I did. The problem was on the Comcast tech level 3 end, not my end.
    So while some Comcast offices won't let anyone do a self install, that was pretty much my only option given. Odd but not surprising

    After I left the venting message on the supervisor's voicemail the M Card was activated by the next day and now everything is working very well.

    The only problem I had was sitting on hold for so long. I guess they just don't employ enough level 3 techs to handle all the calls.
     
  4. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    That is not TRUE for Motorola Cards. I have 6 "M" cards
    and each was installed by Comcast and 30 seconds after
    the Pairing Data was entered - they were ACTIVE.

    In your case since you did the install yourself - Comcast
    most likely put you in the "we will do it overnight when
    nothing else is going on." :up:
     
  5. miah

    miah New Member

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    Aug 18, 2004
    Houston, TX
    I have my card working this morning. I called last night and the L3 Tech I talked to said all the cablecard guys had left already and that it would be activated today between 10am and 8pm. When I checked it this morning at around noon it was working fine on one side of the tuner. The other side was only handling basic cable content though. I am finding some channels in the upper range that I'm not able to tune, but I am unsure if I even get those channels anyways.

    Its a type M card, and the tech I talked to last night who also had a Tivo at home said it should work fine, but he has a TivoHD and not a S3 like me. I have read on this site that the S3 requires two cards to get HD on both tuners, is that still true for the latest software revision on the S3 (9.2a)..
     
  6. lateknight

    lateknight New Member

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    Mar 4, 2007
    Okay, time to post my current experiences. I'm going to pick up my TivoHD at Costco today as my birthday present from my wife. So I called Comcast yesterday to set up the install (I'm in the SF Bay Area). I was at work (as a paramedic) so I had to cut the call with Comcast short because we got called out of the station. What I did have an opportunity to learn from the CSR (who seemed to know what she was talking about when it came to THD) was that they had M Cards available for pick-up at my local service center. She also confirmed that I would be able to view my local networks in HD even if I was just subscribed to the Digital Starter package.

    When I got back to the station I figured I'd jump online and sign up for the package in hopes that it might go a little faster. I got through the whole process quickly, until, of course, I had to chat with the CSR to set up an appointment. I asked the same clarifying questions as before and this lady told me that I had to pay $7/month for the HDTV channels. I informed her that I was under the impression that this was an equipment rental fee which I wouldn't need, but she was insistent. She then told me that she needed to "check a few things" and left me hanging for the 30 minutes before she informed me that she was unable to set up Tivo installs over the internet. She also informed me that I could pick up the CableCARD for a self install, but that the service center would complete my order at that time.

    I called back to Customer Service and spoke with a really helpful guy in my area who informed me that they do not allow pick ups at the service centers, that I would have local HD channels with the Digital Starter package and that he was extremely sorry that I had gotten the run around. He offered to waive the $15 installation fee. I confirmed the appointment (on the 26th) and that the technician would bring an M-Card rather than an S-card and all was well. The way I understand it, the introductory price for 6months of the digital starter will be $33.99, with the cost of the CableCARD included and no charge for HD channels. We'll see what happens that first month.

    Anyway, I figure I'll set up the THD and do the Guided Setup for analog cable with HD local channels for the time being. After the CableCARD install can I just re-run Guided Setup without any difficulty to update the Guide? Thanks so much!

    Patrick
     
  7. miah

    miah New Member

    4
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    Aug 18, 2004
    Houston, TX
    Ok, I guess the system information is kinda confusing. I really have a TivoHD, and after waiting a while longer the HD channels were working on the other tuner. Maybe somebody still needed to do something at comcast to finalize that part of the setup. So all is going well here in less than 24 hours, I can finally start going through and adding programs to record.
     
  8. logicman1

    logicman1 New Member

    153
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    Jan 10, 2008
    Carmel, NY
    While I'm not a big fan of Comcast I also had a positive experience with CableCard insallation in Carmel, NY for an S3. Mine occurred back in December. The tech showed up on time (during a pretty severe snow storm no less) with 2 cards, seemed to know what he was doing and completed the installation within 45 minutes.

    Not sure if this was posted elsewhere but I also got some clarification on what Comcast means by "first CableCard free". It's not the first CableCard that's free but the first device. So if you have a cable box, that counts as your free device and you get charged for both the CableCards required to operate an S3.
     
  9. c3

    c3 TiVoholic

    3,067
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    Sep 8, 2000
    Silicon...
    This "helpful guy" was wrong. The CableCard can be picked up from your local office. That started last month in the S.F. Bay Area.
     
  10. dswallow

    dswallow Save the Moderatоr TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    Every device requiring digital decryption of the cable signal requires paying an outlet fee. This outlet fee includes the cost of the digital decoding device, such as a (non-DVR) cable receiver or a CableCARD. The first outlet fee is included in your digital programming package.
     
  11. drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    Maybe your cards are from Scientific Atlanta instead of Motorola.
    The SA cards needs a lot longer to turn on their encryption for
    each channel.
     
  12. lateknight

    lateknight New Member

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    Mar 4, 2007
    grrrrr!!!! :mad:

    So do I just go down there and pick one up tomorrow? And they still have to come out and activate digital service on my line right? I have analog cable now. This might actually work out well since that way I can get things rolling sooner.
     
  13. frozenoj

    frozenoj New Member

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    Mar 5, 2007
    Have HD tivo, with one Multi Stream Motorola cable card from comcast. Hooked up the HDMI cable from TiVo to TV...Got an error that said TV is not compatiable with HDCP digital rights media. Then spent two house calling TiVo, Samsung, Comcast and Motorola the back to comcast who said they don't support HDMI cables. Any suggestions? :mad:
     
  14. drhankz

    drhankz New Member

    306
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    Jan 14, 2008
    Salem NH
    Welcome to the wonderful world of HDMI Compatibility :mad:

    The only thing I can say is your cablecard knows nothing about
    HDMI. I only use Component out from my TiVo to AVOID all
    these wonderful issues.
     
  15. dswallow

    dswallow Save the Moderatоr TCF Club

    50,973
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    Dec 3, 2000
    Long...
    And HDMI error indicates the issue is between your television and the TiVo receiver. So contacting the TV manufacturer and TiVo would be how you resolve it. You might also inquire around here to see if anyone else has the same brand/model television and is successfully working with it connected to a TiVo Series 3 or TiVo HD receiver.
     
  16. c3

    c3 TiVoholic

    3,067
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    Sep 8, 2000
    Silicon...
    Unless you have the ~$15 limited basic (which has a physical trap on the line) right now, Comcast does not have to come out at all. After picking up the CableCard and putting it into your TiVo, just call Comcast to activate the card.
     
  17. husky55

    husky55 Member

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    Feb 2, 2008
    Madison, CT
    Just for info. I am a long time Comcast customer and in CT, they do not allow pick up even of the Comcast Motorola box. I have had 2 separate instances of CC installation and the last one just a couple weeks ago. No pick up of CC, instead Comcast requires a technician's appointment for $19.99. I do not think they charge for installation of CC.

    It seems that Comcast policy varies according to location.
     
  18. frozenoj

    frozenoj New Member

    6
    0
    Mar 5, 2007
    Thanks dswallow. I have a Samsung LCD TV 71 series with the Series 3 HD Tivo with the Motorola M Card from Comcast. Everyone keeps passing the buck and blaming the other party.
     
  19. dswallow

    dswallow Save the Moderatоr TCF Club

    50,973
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    Dec 3, 2000
    Long...
    Yeah, it takes a lot of fortitude on your part to keep them from doing that, but it's the TV or it's TiVo; it has to be one side or the other of the HDMI handshaking. Try posting here and over in AVSForum for people with your same television (and searching with Google) to see if anyone has similar troubles or even if someone else has things working. You may find they have a later version of firmware in their TV, for instance. Make it easy for people and mention your make/model of TV and need for someone with a HD TiVo all in the thread subject so it's more likely someone might find the thread in the first place, too.

    The only involvement of the CableCARD, and thus of Comcast, is in the requirement to enforce the encrypted link at all. So while it's likely Comcast could remove the requirement on any given channel, it really doesn't fix the problem between your TV and the TiVo. So they're pretty much not part of your problem (except in the general sense that Comcast and the studios want/have copy protection concerns at all).
     
  20. lateknight

    lateknight New Member

    32
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    Mar 4, 2007
    Good to know. I think my cable plan right now is $24 or something like that. Anyway, I'm leaving the house right now to head down to the Service Center. Wish me luck!
     

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