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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Feb 5, 2008 #5041 of 9367
    bareyb

    bareyb Under Maintenance TCF Club

    25,942
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    Dec 1, 2000
    Silicon Valley
    Side topic: Comcast just forced me to trade my SA Comcast DVR for a new one. The new one is made by Motorola. Does the newer Motorola Box (DCH 3416) have DRM? The one good thing about the OLD Comcast DVR is that it doesn't have DRM. I fear the new one may... Does anyone know if it deletes PPV recordings after 90 minutes? I believe it's the DRM that makes it do that so hopefully I'm phrasing the question correctly. Anyone know?
     
  2. Feb 6, 2008 #5042 of 9367
    c3

    c3 TiVoholic

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    Sep 8, 2000
    Silicon...
    Do you have other Comcast set top boxes? If so, $6.95 is the correct charge for additional digital outlet.
     
  3. Feb 6, 2008 #5043 of 9367
    nrobertson

    nrobertson New Member

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    Dec 14, 2003
    I do have the Motorola DVR (HD, dual tuners etc.) I'm paying 11.95/month already for that.

    So, if I return the Motorola box, I'll save the 11.95/m. Will I also save this extra 6.95/m for my Tivo HD since I won't have any comcast equipment at that point?

    I didn't see anything in the Comcast FAQs about a cost for a "digital outlet" on top of the cablecard?
     
  4. Feb 6, 2008 #5044 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,973
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    Dec 3, 2000
    Long...
    Your first outlet charge is included in your rate package, that's why you won't generally see it (though sometimes it appears on your bill where they'll show it being subtracted from your package and added back in again as a separate line item).

    There's a charge for every outlet requiring any sort of digital converter equipment provided by the cable company.

    The first CableCARD for any particular piece of equipment is included free with the outlet fee. An additional card for the same equipment, if needed, is around $1.50.

    So once you get rid of the DVR, the only other digital converter device on your account, the DVR fee and the additional outlet fee will go away.
     
  5. Feb 6, 2008 #5045 of 9367
    mrbigbusiness197

    mrbigbusiness197 New Member

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    Jan 3, 2008
    Warrenton, VA
    Just an update for those of us in Northern VA. I called comcast yesterday to ask about cablecards, and they rep (who actually knew about cablecards and tivo issues) checked with his manager to confirm, and told me that they don't have the new CC's in yet, and no resolution was in sight for using HDTivo's on comcast.
    However, the Series3 does work, he said.

    Not good news, but at least he seemed to know what he was talking about.
     
  6. Feb 6, 2008 #5046 of 9367
    ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    Yeah, not great news. When you say "However, the Series3 does work, he said." do you mean they have S-type singlestream cable cards (that can work in Series3) but not M-type multistream cable cards that are needed for TivoHD? I'm going to call them tomorrow to check in. Thanks.:cool:
     
  7. Feb 6, 2008 #5047 of 9367
    pl1

    pl1 Active Member

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    MA
    S-Cards and M-Cards both work in THD's and S3's.

    With the series 3, the M-card is seen as an S-Card. No matter what, it requires 2 cableCARDs to get 2 tuners.

    With the THD, you need to get either (2) S-Cards or (1) M-Card to activate both tuners.

    Based on the post by mrbigbusiness197, I'm not sure that the cableco CSR really knows what he or she is talking about.
     
  8. Feb 6, 2008 #5048 of 9367
    ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    Thanks Pl1. Yes, I'm aware that S- or M-type will work in Series 3 in single stream mode as long as one card is in each slot. The point was whether that's what the CSR was saying. From the post it sounds like there are S-type available but not M-type, which will be fine for my S3 but not for TivoHD that mrbigbusiness197 has. I agree that it doesn't sound like the CSR was knowledgeable. I know when I spoke to an informed CSR a couple of weeks ago (if there is such a CSR) I was told they only have M-type cards now. We'll see what happens.
     
  9. Feb 6, 2008 #5049 of 9367
    mrbigbusiness197

    mrbigbusiness197 New Member

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    Jan 3, 2008
    Warrenton, VA
    Sorry, I wasn't being clear on that. he didn't specify whether they were M or S cards, just that the Series 3 DOES work. I don't have a series 3, so I didn't really ask him about it.

    When they tech originally came to install the cards into my HD Tivo (before they knew it didn't work, I guess) he had both M and S cards, and he/we tried various combinations to try and make it work.

    I assume they still have either S or M cards available, just none with the firmware (or whatever) is needed to work with the HD Tivos.

    As a side note, I asked him if he knew if the cards would work with a Vista-based media center, and I got the audio equivalent of a blank stare - he started explaining to me that cablecards were for watching TV, and I'd need a cable modem for my PC, etc. I just let it drop.
     
  10. Feb 6, 2008 #5050 of 9367
    pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    The S-Card WILL work in your THD. You need two of them.
     
  11. Feb 6, 2008 #5051 of 9367
    bizzy

    bizzy New Member

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    Jan 20, 2004
    San...
    With the confusion here on the forum among people familiar with the hardware, it baffles me how anyone who just buys a THD at Costco would ever get it working.
     
  12. Feb 6, 2008 #5052 of 9367
    hybucket

    hybucket Member

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    Nov 26, 2004
    That's why I bought mine at Best Buy.
     
  13. Feb 6, 2008 #5053 of 9367
    ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    Yes, fully aware thanks. :confused:I never said anything different. There seems to be confusion regarding how we refer to each unit. Since I've been using this board, I'm used to S3 or Series3 to mean the Tivo HD series 3 that I have (that needs 2 cards S or M type regardless, and that I'm still waiting to be installed), and the TivoHD, the cheaper version as the one that needs one M-type. So when you write THD, I presumed you meant the cheaper TIVO HD (M-type) unit. Thanks.
     
  14. Feb 6, 2008 #5054 of 9367
    drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    THAT IS PURE BS.

    You should have taken the card out of his hand and installed it.

    Call some of the people on THIS LIST
     
  15. Feb 6, 2008 #5055 of 9367
    pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    Really, NP, I was just making sure you didn't think that the THD "required" the M-Card based on this quote:
    And you are correct, we are on the same page; Series 3 (or S3) vs. Tivo HD (or THD).
     
  16. Feb 6, 2008 #5056 of 9367
    EmbeddedTux

    EmbeddedTux New Member

    1
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    Feb 6, 2008
    HELP! I've been on hold waiting for Comcast to answer the phone for the last 45 minutes. I bought a new Tivo HD DVR (not the Series3) the first week of December. Comcast sent a Tech out to install a Scientific Atlantic M-Card CableCARD a few days later. The dual-tuner works, but I don't get ANY of the digital channels. I get up to channel 100 and the networks (NBC, ABC, CBS, Fox, PBS) in HD. No other channels come in. I'm told that the other channels are encrypted and the CableCARD that I have is not properly paired/validated. I've also been told that the batch of CableCARDs in Spotsylvania County Virginia don't work with the Tivo HD DVR. I've gone back and forth for the last 2 months with Comcast. I have the cell phone of a Tech, but he's stood me up on 4 separate occasions. I've called the local supervisor directly, but he never answers the phone and doesn't return any of my calls. I've called the 888 number on numerous occasions and had them "hit" my M-card. I've been told that the "good" cards are being used in the next county over, Stafford County Virginia, but they aren't releasing them to Spotsylvania except on a very small quantities basis. I've been told that 10-15 other Tivo HD DVRs have been successfully installed in my area. Anyone else having these types of issues?
     
  17. Feb 6, 2008 #5057 of 9367
    ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    OK, no worries, I can see how what I wrote could be mistaken. I intended to say the S-type was OK for my Series3 if indeed that is all they had in stock. :D
     
  18. Feb 6, 2008 #5058 of 9367
    jjp007

    jjp007 New Member

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    Feb 3, 2008
    I sort of feel your pain. I have the Tivo HD. I was first given an S card by mistake (before I knew what I was talking about from reading here :) and brought that home and installed it myself. When I called Comcast I was on hold for 2 hours!!! Then the guy took all of the information and said it would take 24 hours for it to be authorized, which by the time I woke up the next day it was working. Well I realized I couldn't change the channel while recording anything and that I had the wrong card so back to Comcast I went. I had to return my DVR box anyway so no big deal. So they give me an M Card and home I go. I install it, get all the numbers and call Comcast. This time I sit on hold over an HOUR! The girl gets all my information and she seems to know exactly what she is doing....fine fine. I'm not happy to at this point to have spent over 3 hours on hold but whatever, I thought by the time I woke up I would have my Tivo/Cable problems solved. My mistake.

    I wait all day and all I get are the regular channels but nothing over 100 or any HD so around 4 pm I call and wait on hold for 30 minutes but I couldn't wait anymore so I hung up. When I got home I called again and was oh hold for again over an HOUR! The same girl answers!! I ask her if she is the only person working in that department as it takes hours to get anyone to pick up. She looks at my information and says she isn't sure why its not validated and that she will call me tomorrow. I told her how upset I was at having to spend over 4 hours trying to get this thing set up and how absurd it is to be on hold that long. She transfers me to her supervisors voicemail as it's 9 pm at this point and he leaves at 5pm. So I leave a heated message on how ridiculous it is that people are on hold for such long periods of time and how my CC still isn't working. I vented big time. About an hour later he left me a voicemail saying they couldn't get the CC activated and that he would call me back tomorrow after he talked to his troubleshooting department. I have a feeling I will be making a trip back to Comcast to get another CC. Should I have done anything to the Tivo before installing another cable card after he first one was paired properly?

    Wouldn't I have gotten an error message if the CC was broken? I bet I end up having to use two S cards and just forget the M card since the one S card worked for me. I knew it was just to easy at first. I wouldn't mind if I didn't have to sit on hold for hours and why does it take them 24 hours to authorize the card? That makes no sense to me, it seems others have had it authorized after they entered the pairing information on the cable co's end.
    FRUSTRATING!
     
  19. Feb 7, 2008 #5059 of 9367
    m-d

    m-d TiVo since '00

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    Feb 1, 2008
    Princeton, NJ
    My install was $17. I imagine it varies by market, but if the previous poster is being quoted $40+ per unit, he should probably escalate the call to a supervisor.
     
  20. Feb 7, 2008 #5060 of 9367
    KraziJoe

    KraziJoe What? Me Worry?

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    Nov 30, 2007
    Maine
    They are mistaken. It does not matter if you have the S3 or the THD. The cards will work with either unit. There is no Firmware update on the card for a different TIVO. When I ordered my Card, I did not even mention TIVO, I just said I need a cable card install and please make sure it's an M Card. That was it. When the tech showed up, all he asked was if it was a Front loading or back loading TIVO unit (Meaning does the card go in the front or the back). I said front and he said good cause all he had was 1 M Card. so a few techs do know what there are differences between cards and how they interact with the TIVO, but I doubt most CSR's know anything about TIVO.

    So, the best thing, I feel, to do is just do not mention TIVO at all, just tell the CSR what you need, an M Card or 2 S cards...
     

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