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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Feb 2, 2008 #5021 of 9367
    hybucket

    hybucket Member

    557
    6
    Nov 26, 2004
    I thought that, legally, COMCAST could not scramble the local HD signals.
     
  2. Feb 2, 2008 #5022 of 9367
    ninjadvr

    ninjadvr New Member

    43
    0
    Aug 18, 2005
    You can get OTA (Over the Air) HD local channels via an antenna (roof or inside) that is plugged into the antenna connection. To get comcast HD cable channels you need the cablecard. You can, however, plug basic analog cable (up to 100 channels) into the back of the tivo but that is not HD, or digital as far as I know.
     
  3. Feb 2, 2008 #5023 of 9367
    ninjadvr

    ninjadvr New Member

    43
    0
    Aug 18, 2005
    I would think that you can tune to the channel that is supposed to have HD, e.g. Arlington VA comcast ABC, NBC, FOX and CBS is on 210-213, HBO HD 228, MAX 233, SHO 238, etc. I've not tried to patch through to a non HD TV but don't see why it wouldn't show something. The first cablecard is "free" but check if you get charged a nominal fee for HD content. I think I do with my 8300 box (that I'm about to give up) but on the one cablecard I have in another TV that receives HD, I don't believe I'm charged for that HD because I'm already charged via the box.
     
  4. Feb 2, 2008 #5024 of 9367
    xtracrispy

    xtracrispy New Member

    6
    1
    Jan 25, 2008
    Out of CableCards in Arlington again. :mad::mad::mad::mad:

    After setting up my Feb 1 appointment (9am-12pm) two weeks ago, 12:30 came with no call. Called Comcast. Spent an hour on hold to find out that they are out of CableCards. They just came in "today" (which, according to CrazyJoe, is obviously a lie) but they were out when the driver went to pick one up this morning. I went just about apes*** on the phone. It is stupid for them to schedule more service appointments than they have cards. But there is no excuse whatsoever for them not to have called me to let me know they weren't coming. I demanded to speak to a supervisor, who apparently does not come in until 3pm (as if I really believe that, but whatever). Supposedly she will call me then. I'm not holding my breath.

    Meanwhile, now they are saying no cards until Feb. 5. I got an appointment between 6am and 9am. If they don't come by then, I may tell Comcast where to stick their lousy service.

    I'm going to go shower now and maybe I'll cool off.
    :mad::mad::mad::mad:
     
  5. Feb 2, 2008 #5025 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    When you schedule an appointment - Do you ask for
    a CableCard for a TiVo?

    I have 6 "M" cards here in 6 DVRs. I just added a new
    one on Wednesday by Comcast.

    When I order them - I NEVER EVER SAY DVR or TiVo.
    I just say I have another BOX or Device that needs a
    CableCard. They have never asked me to be more
    specific - but if they did - I would just say another
    TV.

    My NH Comcast area does have great Comcast Service.
    In the three years I have been using CableCards - first
    "S" and now "M" Cards - they have always had them.
     
  6. Feb 3, 2008 #5026 of 9367
    trik

    trik New Member

    8
    0
    Jan 6, 2003
    I just got set up with an M card. The kid didn't really know what he was doing and spent 45 minutes on the phone, but eventually got it working.

    I'm in Plymouth, MA. All in all, I thought (for once) my comcast experience was good. Tuesday I went in, they came out Saturday, and then it works. Seems good now?
     
  7. Feb 3, 2008 #5027 of 9367
    JohnBigboote

    JohnBigboote New Member

    4
    0
    Jan 31, 2008
    Yes, you should be able to tune to the HD channels that you wouldn't be able to receive without the CC. I haven't actually tried on a non-HD TV either, but just to test, I did set the TiVo's video output format to "480i Fixed", and it did downconvert and output the HD channels in that format (confirmed by the TV indicating that that was the signal it was receiving, as well as the reduced picture quality). But good point about the cost, which I wasn't thinking about - I didn't have digital service before, and it did cost about $7/mo. to upgrade to the digital service that included the HD channels.
     
  8. Feb 3, 2008 #5028 of 9367
    Finalrinse

    Finalrinse New Member

    126
    0
    Jan 12, 2005
    S.E. Michigan
    Good information - I curently have digital basic with three of the very small cable boxes that look like modems. Will I need to upgrade my digital service to another package to get HD?
     
  9. Feb 3, 2008 #5029 of 9367
    jjp007

    jjp007 New Member

    29
    0
    Feb 3, 2008
    I was able to install my own CC. In Houston Texas :up:

    I did the CC installation after I got home with my brand new HD Tivo and set up the Tivo service. Called into Comcast and spent 2 hours on hold, I guess with the SuperBowl they stayed open late and were terribly busy (I called around 9:45 pm and didn't get off the phone until almost midnight) :eek:

    I had all the information that I needed, thanks to the internet :D and they guy put in all the numbers/settings and said someone would put it through tomorrow (sunday) and when I woke up today the card was initialized :D

    Easy once you understand how it works and what information comcast needs.

    My only problem is I thought they gave me a M card when I picked it up at Comcast on Friday but turns out it was a motorola S card so now I have to go back and either ask for another card or see if they have an M card and start all over again. At least I know what I'm doing.
     
  10. Feb 4, 2008 #5030 of 9367
    ninjadvr

    ninjadvr New Member

    43
    0
    Aug 18, 2005
    I just got a call from the tech (I had a 6-9 am appointment) to say that he'd just got to the second warehouse (Arlington, VA) and they are out of cablecards again, which didn't surprise me based on the post from Saturday. At least he knew I needed two for my Series3, so the requirement flowed down to the tech. I was directed to call his supervisor, who I left a message with a woman who said she would get them to call me back. The understanding is that I will be able to set something up internally instead of having to go through the comcast machine every time. We'll see. Currently it the result is a :thumbsdown: but I refuse to waste too much energy being :mad: and hope for a positive :up: soon.
     
  11. Feb 4, 2008 #5031 of 9367
    xtracrispy

    xtracrispy New Member

    6
    1
    Jan 25, 2008
    Same thing happened to me. I got a call from a supervisor who I'm guessing has the task of personally seeing to it that those who are waiting for cablecards gets them. He is supposed to call me today with an update. As for now, I've already been set up with an appointment for 6-9am tomorrow. We'll see.
     
  12. Feb 4, 2008 #5032 of 9367
    ninjadvr

    ninjadvr New Member

    43
    0
    Aug 18, 2005
    Yep. I haven't got a call back yet but will try the number throughout the day. I was told to speak to Pushku or Mike who appear to be supervisor's for the contractor in Arlington VA. I'll try and get a 6-9 am tomorrow too if I can, but it really depends on when CC's come in. One thing is for sure, despite all these different delivery dates being floated around, they do get some in sporadically.

    UPDATE: I called just now and spoke to "Edwin" who said they would call me once they get more CC's in and set up an appointment immediately they do. I just got a call and in the meantime, he set one up Thursday evening 6-9 pm, as a stop gap. He said he didn't know if it would be his company or another contractor that would pick up the job, but just depends on when they get CC's in. At least this way we don't have to go through the Comcast Machine. We'll see what happens.
     
  13. Feb 4, 2008 #5033 of 9367
    bizzy

    bizzy New Member

    707
    0
    Jan 20, 2004
    San...
  14. Feb 4, 2008 #5034 of 9367
    bostlaw

    bostlaw New Member

    186
    0
    May 16, 2005
    I've had the THD sitting in a box for awhile...was fearful of scheduling an installation prior to the Super Bowl (first bad decision)...In any event, I called Comcast on Saturday and talked to a rep stating that I needed cable card installation...she asked if it was for a TiVo and whether I needed 2 cards (she said they didn't have any multistream cards)...she then scheduled the appt for 11:00 on Monday (today)...I was rather shocked at calling on a Sat and getting an appt for Monday, but I was glad to get the anticipated lengthy process underway... Tech arrived two hours early (due to a cancellation)...Alas, he didn't know what the job was, never had done a TiVo install, and didn't have cablecards with him. He said he would meet up with another tech who had some cable cards in his truck and return later in the day (which I doubted very much)...At 11:00 (the time of the original appt), the doorbell rings and he's back...I show him the instructions (both the one supplied with the THD and a set I printed off the TiVo site)...He has 2 S cards...the two of us sit down on the floor and work our way through the install...the only delay was getting someone to answer his call to initialize the cards...Both cards worked...and the install was finished...Absolutely painless...the tech didn't have experience with the THD, but was exceptionally pleasant and was happy to have the instructions to follow...and he gladly stayed around long enough to make sure everything was working properly...

    So, good experiences CAN happen...
     
  15. Feb 4, 2008 #5035 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    WOW - Impressive - BUT NOW I KNOW why my
    Comcast Experience has been so OUTSTANDINGLY
    POSITIVE. My Comcast Supervisor who I have been
    calling direct all these times is ON-THE-LIST.

    By all means use the list. I only had one name but
    my Supervisor has been the greatest.
     
  16. Feb 4, 2008 #5036 of 9367
    xtracrispy

    xtracrispy New Member

    6
    1
    Jan 25, 2008
    I received a call this morning from Will to set me up for an appointment on Wednesday afternoon or evening. Unfortunately, I was at work and didn't get home until 7:30. Even more unfortunately, I cannot be home then. He left his number and I returned the call and left a message that I can be home Thursday morning.

    The game is phone tag and Comcast is "it."
     
  17. Feb 5, 2008 #5037 of 9367
    becht43

    becht43 New Member

    1
    0
    Feb 5, 2008
    I called my Comcast in Oakbrook, IL and was quoted $41.88 for installation of a cable card PER tivo. Is this in line with what other people are paying??
     
  18. Feb 5, 2008 #5038 of 9367
    Bruce24

    Bruce24 Member

    66
    0
    Jan 8, 2003
    boston
    That sounds very high, I have Comcast coming on Friday to install a card in a TivoHD. When I made the appointment they said it was $15 (or maybe $16) for the install.

    -Bruce
     
  19. Feb 5, 2008 #5039 of 9367
    nrobertson

    nrobertson New Member

    30
    0
    Dec 14, 2003
    I just received my spiffy new HD Tivo and did the lifetime transfer. Then called Comcast to order the cablecard. The rep said she hadn't done a cable card in a long time and put me on hold several short times.

    Anyway, here in Colorado Springs, my quoted price is 20.99 trip charge, and 6.95 + 1.50 / month.

    I was expecting the 1.50, first stream is free, second stream is up to 1.91 per the Comcast FAQ and the card they are brining is a mcard which she double checked.
    http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=2651

    What I didn't expect was another 6.95 "monthly tivo equipment charge" I asked her to check with the supervisor and she did. I pushed the question more and referred her to the comcast website FAQ on cablecard prices but was told even if I called back that it would still be 6.95+1.50/month. I verified that I have my own HD Tivo and this isn't any equipment from Comcast but she insisted that the 6.95 was a necessary equipment charge to get the tivo working.

    Has anyone else had this type pricing??
     
  20. Feb 5, 2008 #5040 of 9367
    bizzy

    bizzy New Member

    707
    0
    Jan 20, 2004
    San...
    call back, she is a moron.
     

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