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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. alanronkin

    alanronkin New Member

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    Dec 27, 2005
    Also, does anyone know what a "regulated" market is for CableCards? The Comcast website says that the cost of the cablecards is $1.91 in regulated markets.
     
  2. jsinga

    jsinga New Member

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    Nov 18, 2006
    Savannah, GA
    Today the second cablecard got fixed!
    We get Digital Starter w/HD

    The cards were self install
    The first card went in and worked without a hitch
    The second card never would get all the channels
    Finally, after 4 calls they said get a different card.
    Today I installed the new card and got Crystal on the phone.
    She works Sun-Thur 1230-9pm
    She was the ONLY person to ask for anything more than the serial numbers.
    Once she sent the hit the card went to "subcribed" and everything looks good!

    JS
     
  3. Jon65

    Jon65 New Member

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    Aug 25, 2005
    No way!! I'm keeping her here in Carroll County, just in case. Oh, and I forgot to mention how pleasant she was on the phone! :)

    But, my post and another below it gave me an idea: We should have a sticky thread or else reserve the top of this thread for a list of competent people and their phone numbers in each area.

    How do we go about doing that?

    Jon
     
  4. JohnBigboote

    JohnBigboote New Member

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    Jan 31, 2008
    TiVo HD CableCARD problem with Comcast in Detroit/Taylor area

    Had several issues with installation of cable card(s) into my new Tivo HD, but I won't bother with those details... As of earlier today, a multi-stream card was installed that got everything I was supposed to except HBO. Comcast tech returned today with a new card, a red Motorola, model POD2000, part number 507832-001-00. Tech said it was a multi-stream card, even though TiVo shows it as single-stream. I do get all channels I'm supposed to on one tuner, but am missing blocked HD and HBO on the other. Tech says they only use multi-stream cards, and of course also says the TiVo is broken. Is there any way to confirm whether this is a single-stream card (which I'm sure it is)? Forum and Google searches not giving me any clues.
     
  5. Finalrinse

    Finalrinse New Member

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    Jan 12, 2005
    S.E. Michigan
    I'm also very interested in how your situation turns out as I will be requesting an M-Card from the same Taylor office in the future, I already have my TiVo HD but no HD TV yet. I'm trying to search the internet to verify if those part numbers are single or Multistream.
    Tom

     
  6. ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    Well, I called Comcast again today to see if anything had changed. The other day I was told that they have no idea when the warehouse will get new CCs. Before that I was told mid-Feb, and before that Feb. 6th, and before that Feb. 2nd.

    Today, I was told Feb. 2nd again, so I said "really???" and had her call the warehouse, and she came back to me and confirmed that Feb. 2nd is the expected date. Given that the 2nd is a Saturday and Arlington VA supposedly gets shipments on Tuesdays (several of us have been told that) it doesn't match but you never know. I also made sure she wrote into my account / job request that I need TWO cablecards for my Series3 regardless of if they are multistream or singlestream because one CC has to go in each slot on the back of the box and operate in singlestream mode in a Series3. I have an appointment 6-9 am Monday 4th, so we'll see. :up: or :thumbsdown: or :up: Time will tell...
     
  7. Feb 1, 2008 #5007 of 9367
    KraziJoe

    KraziJoe What? Me Worry?

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    Nov 30, 2007
    Maine
    Well my Appt is tonight 6-9 PM so I will find out...
     
  8. Feb 1, 2008 #5008 of 9367
    ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    Yeah, good luck with that. I did hear of sporadic cases of cards being available in Arlington, but not many. Maybe having an appointment forces them to find some. Hopefully you'll be given a couple of those sporadic cards.
     
  9. Feb 1, 2008 #5009 of 9367
    lateknight

    lateknight New Member

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    Mar 4, 2007
    So are the local HD channels for you the same channel numbers as their SD counterparts? i.e. if I unhook my cable from my S2 (don't have the THD yet) and feed it directly into the TV and tune to channel 2 (Fox) will I get the HD feed? Or do I have to change to a different channel? This might significantly decrease how much I'm planning on paying. We pretty much just watch the network too.
     
  10. Feb 1, 2008 #5010 of 9367
    lateknight

    lateknight New Member

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    Mar 4, 2007
    Sorry about my previous post, I guess when I'm back reading I need to catch up to the current post before writing my own :) Can anyone speak to whether or not you lose the local HD on the digital starter pack? That was my plan for when I get my THD, at least for now...I have to hook my wife on HD before I can upgrade :D Thanks for the help!
     
  11. Feb 1, 2008 #5011 of 9367
    KraziJoe

    KraziJoe What? Me Worry?

    69
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    Nov 30, 2007
    Maine
    Well, it didnt force them last week when they didnt even show up! I hope you are right though and they show up with a card...I hate having a $600 Paperweight next to the TV...
     
  12. Feb 1, 2008 #5012 of 9367
    ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    I have my S3 patched into my sony PC monitor/TV along with OTA condo building antenna plugged in so I can at least record HD broadcast stuff. That way, when they take my 8300HD box with recent recordings on I'll have a backup on the Series3. Still, I'm reminded of why I'm changing over to Tivo every time I sit down and use the Comcast box in the living room. Good luck!
     
  13. Feb 1, 2008 #5013 of 9367
    zenisu

    zenisu New Member

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    Aug 3, 2006
    Well, I have a bit of a story with my Comcast install in the Chicago (Elgin) region. Long story short, they came through for me, but there were some hurdles. So if you don't want to read the post, yes there are M series cards available in Chicago.

    Yesterday it snowed in Chicago. A lot. I figured they'd blow off my install since there was already at least 2 inches on the roads at the beginning of my install window. But no, the tech arrived but was unprepared for the install. He said he hadn't received a workorder, just something he called a 'pool call' which I assume is semi-unscheduled work being paged out to any tech in the geographic area at the right time. The guy was knowledgable and pretty laid back, so I trust what he said. He said he finished an 11-1 install around 1:40 and had this one waiting for him when he came back out (mine was 12-2). He knew it was for a cablecard and just swung by my house to tell me that he didn't have any cablecards because he wasn't given advance notice of the install and to let me reschedule the install right away through his internal number. Fine by me, I expected problems anyway. But they wanted to schedule it for next week and that won't work for me. So the guy apparently took pity on me and called his Sup. That's where things get interesting.

    After 20+ minutes of talking to his Sup outside in the truck he comes back in and tells me that his Supervisor is picking up an M card for me right now and driving it out so they can finish the install. Remember I mentioned it was snowing? I thought this was phenomenal service at this point. The cards (mine plus spares) arrive almost an hour later. In the meantime the tech kept himself busy because my outside line apparently needed replacing, which is a pain because it means scheduling them to bury it in the spring, but whatever - I don't really care. He comes inside, does his thing. I asked him how many Tivo's he does and he said there was a rush on them just before Christmas, but since then only about one every couple weeks. But at least he's familiar with them. He calls internal to get it activated, it kinda works but premium channels don't work, so he has to call back again.

    All in all, he was here a little over two hours including time to run a new line and waiting on someone to plow their way three towns over in 3" of snow to bring cards. Not too shabby - I was pretty impressed at the commitment to service instead of just blowing it off and forcing the install to be rescheduled for next week.

    Now, after that I did run into difficulties with the card de-authing itself after I upgraded the drive, but I'll post that in Underground.
     
  14. Feb 1, 2008 #5014 of 9367
    m-d

    m-d TiVo since '00

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    Feb 1, 2008
    Princeton, NJ
    I'm new to TCF, although I've owned a Series1 since 2000. I just used the Lifetime Service Transfer as an opportunity to upgrade to the TiVo HD, and I thought I'd share my Comcast CableCARD install experience.

    I'll preface by saying that prior to setting up the install, I had done my share of research (including lurking on this thread) to see what sort of fresh hell I was in for. So I was prepared for a long delay in scheduling my install, having to make due with two S-Cards, dealing with incompetent installers, etc. The actual experience filled me with some hope that Comcast may be raising their hiring standards...at least in Central NJ.

    Having received my new TiVo HD at work on Wednesday morning, I called Comcast that afternoon to schedule a CableCARD install. I knew enough about the subject (and dealing with Comcast) to know that I had to be as specific as possible to get as much info on the work order as possible. The CSR I spoke with was familiar with the TiVo HD and CableCARDS, and understood that I preferred an M-Card. She put me on hold for about 2 minutes, came back on the line and told me that she could only confirm availability of S-Cards, but also that the warehouse was closed for the day, and that I could get absolute confirmation if I called back Thursday at 10am.

    Thursday morning, I called back and spoke with a different CSR, also familiar with TiVo and CableCARD. He was able to confirm availability of M-Cards, and scheduled an installation for the next afternoon (Friday). I was, frankly, stunned by this, as I had been expecting a 5-day wait for an appointment.

    Today's appointment window was 3-5PM. I left work at 2:30, figuring I'd have 15 minutes to spare. When I pulled up in front of my apartment, the installer was already waiting for me outside. I recovered my jaw from the parking lot, and we got started. He confirmed the signal strength, installed the M-Card (he brought 2, just in case the first one was bad), and called the head-end CSR. After confirming that the head-end was 'good with CableCARDS', he read off all of the info, and then we waited. For all of a minute. The card was initialized, and worked on the first try - both tuners! The tech even waited with me as I reran the guided setup to make sure everything was working.

    What was more stunning is that when I went to sign the work order, all of the comments I had made to the previous day's CSR were documented in the comments - including the removal of my old STB. (Although, interestingly, the installed said that the techs usually ignore the comments, because they can get left over from old service calls.)

    So I'm here to tell you that sometimes - SOMETIMES - everything works on the first try. I wish more of the Comcast reps I deal with were like the ones I've dealt with this week.
     
  15. Feb 1, 2008 #5015 of 9367
    KraziJoe

    KraziJoe What? Me Worry?

    69
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    Nov 30, 2007
    Maine
    SUCCESS!
    Finally got a card and it got installed with no problem, well, except that it took close to an hour for the tech to get a hold of someone to authorize the card.
    The tech was great and knew his stuff and he stayed until the job was done even though it was 950 before he left.

    I did hold onto the 8300 just in case something happens between now and the Superbowl.

    Also, it was an M card and the tech said they had more, so people in Alex/Arlington, start a calling!
     
  16. Feb 2, 2008 #5016 of 9367
    ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    Cool...!!! thanks KraziJoe! Looking forward to my Monday morning appointment...
     
  17. Feb 2, 2008 #5017 of 9367
    berg324

    berg324 New Member

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    Feb 2, 2008
    Does anyone know if it is possible to get hd or digital channels without a cablecard?
     
  18. Feb 2, 2008 #5018 of 9367
    JohnBigboote

    JohnBigboote New Member

    4
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    Jan 31, 2008
    TiVo HD CableCARD problem with Comcast in Detroit/Taylor area - Update

    Well, the card was definitely an S-Card. I found an example on the TiVo web site showing examples of the "Conditional Access" screen displayed by both the Motorola S-Card and M-Card, and mine matched the format of the S-Card. But when the Comcast tech showed up today, he had reached the same conclusion, having done some research, and said he somehow ended up with only 1 of 3 S-Cards they had in the office. He had 2 M-Cards with him, and was able to get one working without too much effort (although it did take two tries of him calling in for activation to get the HBO working). So I'm happy to say everything is now working just as it should be. It required 4 visits in 3 days by 2 techs, but compared to many of the horror stories here, that wasn't too bad. The tech from the first visit was a new guy who hadn't done a CC install before, the tech on the last 3 visits was more knowledgeable and (except for being a bit too eager to blame the Tivo box!) was good to work with.

    Tom, since the cablecard is free, have you thought about going ahead and having it installed before you get the HD TV? If I understand the TiVo correctly, it can downconvert the HD channels to 480i, so you'd be able to at least see that you're getting the correct HD channels. Then you'd be set to enjoy that HD experience as soon as you get the TV. I'm not sure if there'd be any other issues with doing that, but it was just a thought.

    By the way, when you do have the card installed, make sure they are patient and follow the directions provided by TiVo. When they first plug in the card, a TiVo screen will pop up showing that a card has been inserted in slot 1. They should then just wait until the CC information screen automatically shows (a black screen with gray border), which can take a few minutes. There are a couple of useful links in TiVo's support section detailing the CC installation and troubleshooting that I'd have printed out ahead of time. The instructions are more detailed than the ones that came with the TiVo (e.g., is states that when you first plug in the M-Card, TiVo will display it as an S-Card for a brief period before correctly displaying it as an M-Card).
     
  19. Feb 2, 2008 #5019 of 9367
    Finalrinse

    Finalrinse New Member

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    Jan 12, 2005
    S.E. Michigan
    Thanks for the update, I'm a little relieved now, there is hope. Yes, I may consider getting the card before the TV, I never thought of doing this, but how would I know if the HD channels are working? What happens when you tune to an HD channel on a regular TV? I'm on a business trip right now, I'll give Comcast a call soon. I'll look for and print out the instructions incase I get a noobe.
    Thanks again, glad its working out
    Tom

     
  20. Feb 2, 2008 #5020 of 9367
    netcord01

    netcord01 New Member

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    Jan 24, 2008
    I was curious about this myself and just checked this morning. I have digital starter and it appears the local HD channels are scrambled. My TV even has the QAM tuner and they still don't come in, so I guess, unfortunately, your plan won't work. Leave it to Comcast to kill another dream!
     

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