1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. sparkyr

    sparkyr New Member

    5
    0
    Jan 22, 2008
    HoCo, MD
    Great minds think alike...I mentioned this to the lead tech but he didn't seem to get it.

    They'd have much more control over what happens and maybe, just maybe, the person with hands on the Tivo reading the auth info from the box would be able to directly enter the auth info into the comcast system instead of going through an intermediary. I'd even be willing to leave my many hundreds of $$ worth of hardware in their hands for a couple of days to get it done. (cost of hardware + cost of lifetime subscription). But I'd much rather watch it being done.

    They must already have some kind of "cable card install techs" with a lab bench somewhere to do their own HD DVR's, right? My guess is that Comcast doesn't want to be responsible for my equipment. Otherwise, I can't think of a good reason they wouldn't want to handle it this way. This would have to be far cheaper than rolling a truck...3 times now for me.
     
  2. sparkyr

    sparkyr New Member

    5
    0
    Jan 22, 2008
    HoCo, MD
    Not to speak for Gregor, but I suspect the idea was to look at the "CP Screen" and look for the line beginning with "Auth Status:". If the card has received appropriate auth message(s), the end of the line will be "CP Auth Received" (at least in Ho Co, MD). If card hasn't received authorization message(s), end of line will be "Waiting for CP Auth".
     
  3. jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    Conditional Access Screen is a term for he Motorola cards. If you have SA cards you'll want to look at the CP Information screen.

    Look at the last picture here:


    http://tivosupport2.instancy.com/Ti...-5fb6-4ed8-ac41-d8cd0d5c0824/ins_Content.html
     
  4. jlb

    jlb NCC-1701-D

    8,143
    8
    Dec 13, 2001
    Newburyport, MA
    What happens if you rerun guided setup?
     
  5. sparkyr

    sparkyr New Member

    5
    0
    Jan 22, 2008
    HoCo, MD
    Possibly my last update. :)

    Another Comcast technician visited this morning. His approach was just to try another card in slot2. New card inserted, was recognized, and then a first for me, got the "updating firmware" message and he was tempted to pull it out and try a different card. I convinced him to be patient and wait it out and it did take 20 minutes for the update, but it did complete successfully.

    Now, on to authorizing the card. He calls in the info. head-end tech tries one time and then I hear her say "Looks like a bad card...", but she goes away to talk to another head-end person. A few seconds later she says she hit the card. Sure enough, cablecard 2 now says auth received. This is a first. She had to re-auth the card so we could see the premium channels, but they actually seemed to know what they were doing this time.

    The key seems to be patience all around and getting lucky with the right head-end person. Despite each tech having bad karma about Tivo boxes, they were at least willing to be patient. My only regret is not trying harder to get the first or second tech to talk the head-end people into trying a few more times or asking for help from other head-end techs. Today's technician didn't do anything different than the first two techs who touched my Tivo, it had to have been something different by the head-end techs.

    Anyway, I'm now satisfied with my service but still resent having had to spend so much time with the technicians and on the phone. My next challenge will be when the bill comes and ensuring that they're billing me correctly.

    These forums are a real treasure.
     
  6. netcord01

    netcord01 New Member

    2
    0
    Jan 24, 2008
    First time poster, long time reader (especially as it relates to CC's)...

    I'll try to keep this short...I live in Richmond VA and got TiVo HD last week. Well, leading up to that purchase I was in many conversations with different folks from Comcast trying to get a straight answer on the CCs. (I even got Corporate involved but they weren’t able to do much…”beyond their control”). Basically, Comcast here is saying they no longer have CC's because the rest were defective and returned to Motorola. They are working with Motor to "resolve the situation" but have no ETA. I'm not the only person from Richmond who is reporting this situation on the TC, so it's definitely a true story. I'm just wondering if anyone else out there across this great land of ours has encountered this story with Comcast yet (if not, then buyer beware!)?? This is definitely an FCC violation to not have CC's available to those customers who want them, but no one wants to hear/handle my complaint against Comcast, so I just have to suck it up and deal with their nonsense. If only Verizon had a better CC situation, I would switch in a heartbeat, but that doesn't sound like the case, since they don't like making them available and they don't have M-series yet. I'd love your thoughts, observations, or just your feelings of sympathy. I just have a feeling that this isn't a priority of theirs and I along with other in Richmond may have to wait a long time for new cards (The good news is that the antenna signal looks beautiful on the TiVo!)
     
  7. ninjadvr

    ninjadvr New Member

    43
    0
    Aug 18, 2005
    I just got off the phone with a CSR who called the warehouse and said there were no CableCards expected now until mid-February. I said what about the 2nd or the 6th like I had been told previously and he had no answer. hoyatables, you were fortunate to get one! Gotta keep trying...
     
  8. Jon65

    Jon65 New Member

    24
    0
    Aug 25, 2005
    Well, it is now Tuesday and I've left three voice messages with the tech's supervisor, per the "We want you to be happy" letter the tech left with me, which had the supervisor's name and number. I've received no call back, much less any help. At this point, what is the best thing for me to do?

    1) Keep calling and hope I eventually get a call back? If this is the case, do I increasingly mention my frustration, increase the number of times per day, etc.? The way I figure it is that this guy can hit delete pretty easily, so I have no leverage.

    2) Engage with a CSR. I would hope I could at least get channels 100-199 added back in correctly, but I have fear, because the CSRs are what ended up in me having the truck roll after they accidentally de-authorized both of my cards.

    3) Request a truck roll, specifically asking for the tech I had previously, who was both knowledgeable and helpful.

    So, I'm looking for any advice and suggestions as to my next step.

    Thanks again for all the help and information this thread supplies!

    Jon
     
  9. wizzy

    wizzy S1, (2) S2, TivoHD

    78
    0
    Nov 11, 2001
    Chicago, IL
    Contact Comcast Executive Care: 215-665-1700 Let them know that you've followed the process given to you by the local office (tech had you call supervisor), but that process has failed.
     
  10. dumaresq

    dumaresq New Member

    2
    0
    Aug 24, 2005
    I think that was key, if only the guy I had would have left the cards in my tivo's I'd have more working cards :(
     
  11. Jon65

    Jon65 New Member

    24
    0
    Aug 25, 2005
    Thanks for the advice and the number. I'll give it a call tomorrow.

    Jon
     
  12. djthib

    djthib New Member

    1
    0
    Jan 14, 2008
    I'm in the southern New Hampshire tier and thought I should relay a positive CableCard install experience last week.

    As a happy DirecTV Tivo lover I hestitated for a long time before switching to Comcast. But when DirecTV could not site an HD dish at my house, I was left with no choice for HD reception but to try Comcast.

    Comcast first came out and installed one of their own HD DVRs in early January. Yikes! -- there was no way I was going to live with that crappy interface after being a Tivo subscriber for 4 years. So the next day I bought and installed a Series 3 HD Tivo. That was about 10 days ago. Called Comcast the next day and they said unfortunately that CableCards were on back order but expected in about a week. Ran Guided Setup on the Tivo and at least could see all basic free cable channels fine in the mean time.

    Tech (an older gentleman) showed up exactly on time on the appointment day a week later. How happy I was to see him pull a couple of M-cards out of his tool box! The first hint that things might go well was when he understood that only one M-card would be needed for dual tuner operation. He installed the card in Slot 1 and the CableCard configuration screen came up. Here is where a bit of patience is apparently required. He fumbled around a bit, called the head end and read serial numbers back and forth a few times, and finally got to a place where the CableCard began downloading an update to itself. He said he'd be back in about 15 minutes and went out to his truck (for a smoke or a beer or something) -- came back in, fiddled again on the CableCard menu, a couple more calls to the head end. About 15 minutes after that -- magic! HD channels on both tuners were there.

    After the tech left I ran Guided Setup and all is well with the world.

    So maybe with enough experience these techs will eventually learn what they need to do.
     
  13. ninjadvr

    ninjadvr New Member

    43
    0
    Aug 18, 2005
    Thanks, sounds good, but didn't you say you have a Series3? It's only the cheaper TivoHD that can use ONE M-card in multi-stream mode. With a Series3, you need two cards irrespective of whether they are S-type or M-type because even if they are M-type (multistream) they work in singlstream mode in a Series3 slot. Are you sure BOTH tuners are working? Check digital premium channels on each tuner. If you have one M-type card in slot 1 and nothing in slot 2, in theory you should find only one tuner working.

    At any rate, congratulations on getting any cablecards. some of use are being told there's no stock of cards for weeks.
     
  14. jlb

    jlb NCC-1701-D

    8,143
    8
    Dec 13, 2001
    Newburyport, MA
    So some closure on my install.

    Quick reminder:

    my CC install was on the weekend of the 1/11. They were late. Long day. Long winded, but got a M card working in my TiVoHD. They had said they would credit me $20 for my troubles. I knew that I would need to wait for my first bill afterwards to sort of feel good about the billing.

    [​IMG]

    Well, it looks like they also gave me a second credit of $20 for "Basic Video - Adjustment". Not sure what that is, but I am not complaining. And you can see the charge for the truck roll of $17.95.

    Now, I know the first card is free (as they stated), but I thought there would be some mention of it in the bill. I am not complaining. But it looks like I avoided the screw-up of them trying to charge for an A/O or other things beyond the actual "first card free" stuff.

    Assuming nothing changes on their end, this bill is in a credit, as will next month's and part of the one after that.

    So, at least in my case, it looks like Comcast got the billing end right, or at least in a state I am happy with.
     
  15. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    What HD channels do you receive?
     
  16. jlb

    jlb NCC-1701-D

    8,143
    8
    Dec 13, 2001
    Newburyport, MA
    The following QAM HD channels

    PBS
    CBS
    ABC
    NBC
    NBC Weather (not HD but I believe clear digitial)
    FOX
    UPN/38
    CW/56

    And a few other PBS digitial channels
     
  17. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    Not bad. And you get the guide data and everything? Now I'm feeling real ripped off after looking at my Comcast bill. Especially starting Feb 1. :mad:
     
  18. jlb

    jlb NCC-1701-D

    8,143
    8
    Dec 13, 2001
    Newburyport, MA
    By law, on a non-digital package, the cable companies are required to feed the clear QAM local HD channels for free along the cable wire.

    I could get those on my new LCD without the TiVoHD.

    With the TiVoHD but without cable cards, you can do trick play and manual record.

    The Cable Cards are necessary to associate guide data with the channels.


    And yes, the companies are not too quick to tell you this. Anyone that thinks like Bruce Springsteen (57 channels and nothing on) could save a lot of money by downgrading to a lifeline or non-digital package like the one I have. We find plenty to watch on the networks so it works great for us. But I did have to rent DVDs for other shows we liked (Sopranos, SatC, etc).

    But having a good deal of HD Glory for free (actually, I have now made $22.05), is awesome in my book!!!!!
     
  19. hybucket

    hybucket Member

    557
    6
    Nov 26, 2004
    so...you're saying that, theoretically, you can split the cable wire coming in, with one cable going into the DVR and the other DIRECTLY into the HDTV, and pick up the local HD channels on the TV without a converter? Will they be mapped to the correct channel designation, or come in on the Comcast channel #?
     
  20. illthreat

    illthreat New Member

    8
    0
    Jan 25, 2008

    I spoke to the Supervisor on Tuesday morning. He assured me he was on top of the situation and was going to get me a cableCard from the "warehouse". Stated that later in the same day he would "try" and have a tech out. No call back- no tech visit.

    I try again this morning to reach the Supervisor- no answer so I call the 800 # and talk to a CSR about the situation.

    I finally get a hold of the Supervisor later this afternoon and he told me he's in the process of getting me CC's and they will try and come out today, no later than tomorrow (Thursday) for the install.

    The kicker- He's not able to get me an M-card.. But, he's going to bring me "two-way S cards"... Does two-way CC even exist yet?! I asked him if he meant normal Singlestream cards and he replied "No, these are new and different."

    ..................
     

Share This Page