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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    Very interesting. Remember, it was the cablecos who wanted cableCARDs. This pretty much proves they (at least Comcast) never really "wanted" them in the first place. :D
     
  2. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    I did just get mine last Saturday so it is VERY NEW.
     
  3. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    ABSOLUTELY correct. I had my new DVR with the
    hidden cable card inside installed last Saturday.

    All the tech did was plug it into the AC and hookup
    the cable and it was up and running. TOOK LESS
    than 5 minutes - no phone calls at all.
     
  4. bizzy

    bizzy New Member

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    Jan 20, 2004
    San...
    Actually, it was the FCC who mandated separable conditional access. The cable industry hated the idea as much as Bell hated Carterphone, and dragged their feet as long as possible.

    When it became clear that they would have to do at least a token effort, they cooked up CableCard. It's the industry equivalent to little Bobby doing his book report the night before its due.

    Now that they're being forced to eat their own dog food, their objective is to demonstrate exactly how onerous and unusable it is.
     
  5. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    They are succeeding on that point, at least. They sure aren't making it easy. I'm surprised as many people who put up with it are in fact putting up with it. The hoops you have to jump through (in a lot of the cases) are ridiculous. And now, for good measure, they are going to increase the price for A/O's.
     
  6. drunkmonkey

    drunkmonkey New Member

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    Jan 16, 2008
    arggh after much stress my tivohd is working with a mcard.

    I am from San francisco bay area. I bought my tivohd on monday as an early bday gift. all of monday i pretty much read up on the forums and comcast.net to check out my options. Tuesday, i found out that in my area they have self install kits for the cable card. Order one asking for an mcard. the pink one.

    On tuesday picked it up but they only game me an one Scard instead of two, i was in a hurry and they were closing, so thats my fault. but they were charging me for two even though i have one. no biggie. i would just return again on friday to pick up a either a mcard or a other scard.

    I go and setup my scard and it was fine first csr didnt get a host id or data id stating that they have that already and they will send a signal > phhff whatever. hanged up and called 15mins later and found a lady who knew what she needed gave the host and data. complete. one card working. now i'll wait to pick up a second card.

    Fast forward to friday and take a day off work just to get this working. Go down to my payment center picked up actually a Mcard instead Scard. So i take the scard out and put the mcard in. First off I would like to say i wish comcast would follow a standard procedure with the self install kits. for the whole day i was calling every 15mins trying to get my channels on. i kept saying i needs to be paired and validated i have the host ids ect ect but they kept on insisting that they have all that and kept on saying i just ping or sent a signal. i would get most of my channels except for my hbohd and regular hbo. i would get the please call us to pair and activate service.

    So pretty much all night i just kept call getting bounce around different answers saying i just sent the signal they have a backlog of signals of 15mins. i gave up and said i'll try this sat again. So i called again got a fairly knownledgble csr but he couldnt do anything and offered to send a tech out as he thinks its the card. but not until wednesday which i couldnt take a day off. so i said forget it i'll just return it and get a new mcard and start fresh.

    Got my new mcard. called again and again said i just sent a signal didnt want my new data id and host. getting really stress out already. waited 15mins called again and finally got a really smart guy. he asked for the host id and data and the unit id. first said these cards need three signals. one to wipe the card out. and he stayed on the phone with me still that happen. then a second signal to get the channels i am suppose to get. waited on the phone with me and a third to make it stick. so i tested out my channels and it works!! finally a csr that wanted to help me and get what i wanted. thanked him alot. and when on my way.

    soo word of advice, if doing the self install, is to be patient and if the first csr doesnt do anything call again.

    Finally it works.

    Carlo
     
  7. kiwi22

    kiwi22 New Member

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    Jan 14, 2008

    Good news!! I am in the Richmond area as well and I also feel your frustration!! Together we can fight the evil Comcast and see through their perception. If you read my post a few pages back you can see what I am going through. It's funny that they told you there are no cablecards left. Because they told me I got the last 2 in the warehouse! Maybe they're actually telling the truth? (Doubt it)

    It's interesting you are getting free cable out of the deal. All they gave me was a crappy Comcast DVR. They also gave me instructions for the WRONG DVR (different picture in the instructions) and the setup won't work for it. Argggh. I refuse to give up on this. Please keep me posted and hopefully we can work together to get our Tivo's up and running!
     
  8. Lemmywinks

    Lemmywinks New Member

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    Jan 19, 2008
    Yes, Vo-rade! Together- us, the common TivoHD worker, will unite against the bourgeois entertainment provider and end their reign exploitation. I issue a call to arms brothers! The Tivo-letariat masses shall revolt and justice and equality will prevail!

    They tried to offer us a free DVR box at first too, but my girlfriend would have nothing to do with that. She sternly explained the entire situation, pointing out how CC flat out lied to us, the MANY ways they could have easily avoided the problems from occuring, and then finally told them that either they came up with a way to make us happy or we were canceling our $150 a month service immediately. That did the trick. Now I am just worried about the amount of time and energy I am going to have to put into actually getting the free cable when they charge us for it next month, which I am quite sure they will do.

    I will keep my situation updated on here, and ask anyone in the Richmond area getting cable cards to do the same.
     
  9. pnwn21

    pnwn21 New Member

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    Jan 21, 2008
    I am not a techie and after reading these forums I am more confused than ever. I have a new HD plasma with a HD cable box from Comcast (Boston area) I do not subscribe to any premium channels. Just expanded digital cable service. I also have a Series 2 dual tuner Tivo that I bought about 6 months ago for my old TV. When I watch TV through the TIVO box the picture is terrible. If I watch the HD channels, it is somewhat better. If I want to watch true HD shows, I have to watch through the Comcast box directly, not the Tivo at all. This defeats the purpose of even having Tivo. The installer of the TV told me to get a HD tivo. Is this all I need to get? Are these cable cards really necessary? If I get cable cards will I still need my HD cable box? Will an HD tivo box make regular programs clear? Thank you for any advice!!!
     
  10. dwit

    dwit Active Member

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    May 4, 2004
    Atlanta, GA
    This entire thread concerns the true high definition Tivos which are the S3 model and the Tivo HD. Only these can utilize cable cards. Virtually all channels will be sterling HD or crystal clear digital.

    The cable cards are required to watch HD provided by the cable company. The S3 and Tivo HD can also receive ota(over the air) via antenna.

    Without cable cards, the S3 and Tivo HD can only tune ota hd and analog cable. The analog cable, at least on my Tivo HD, is much better than my sd Tivos but digital cable sd still looks so much better. They can also tune(maybe) qam cable hd which are basically your ota stations sent thru the cable.
     
  11. Pinster56

    Pinster56 New Member

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    Dec 16, 2007
    I had my Cablecard installation done this past Saturday (Wilmington, MA). I was VERY nervous after becoming a student of this thread, but am happy to report the installer knew what he was doing, and installed one M card without any problems. The hardest part for him was being on hold with the Comcast office for 30 minutes. He was smart---as soon as he walked in my door he placed his call and got in queue before he even looked at my TiVo box.
     
  12. westtown73

    westtown73 New Member

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    Nov 11, 2007
    I have Comcast in Montgomery County, Maryland hooked up to my HD Tivo. Given all the horror stories on this thread, I was prepared for the worst. I called the day before to make sure the work order had two cable cards and Tivo in there. Here's the sequence of events

    1. Several hours before the first appointment, the tech calls and says he doesn't have the cable cards. He transfers me to his dispatcher who says there is a programming problem so the cards aren't ready yet. He apologizes very nicely as did the tech and they schedule a second appointment 2 days later

    2. The tech shows up for the second appointment in the time slot with 2 S cards. It takes him about an hour, much of which is spent on hold with his own tech folks! I had the directions printed out and worked the Tivo remote to get him to the information he needed. When he leaves, we are getting the analog cable channels, but not the digital. He says I have to call customer service to get the digital channels activated.

    3. I call customer service and the digital channels are authorized for both cards. I repeat the guided setup and restart the Tivo. Amazingly, everything works.

    So overall, a decent experience. Supposedly, the cable cards are free. We'll see what happens when the first bill comes.
     
  13. jlb

    jlb NCC-1701-D

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    Dec 13, 2001
    Newburyport, MA
    I finally checked my account online and I am not yet far enough along to see the billing for my next statement. However, it does look they they actually credited me $20x2. I knew they were crediting me for the tech showing up way too late and all, but I will not complain about getting 2 credits.
     
  14. ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    I'm about to purchase a Series3 HD with upgraded 750GB and spoke to Comcast over the weekend. They told me they were getting more cable cards in on Tuesday and could schedule an appointment when I have my unit. Based on some earlier posts, it sounds like that's when they get all their shipments in Arlington, VA and don't necessarily know if cable cards will be included, but guess I'll find out soon.

    One point to confirm: I need two S Cards for a Series3 correct? I know one M card will not work but what about if they bring two M Cards? Does that work for the Series3?

    Thanks! Looking forward to doing away with the Comcast dvr box. I used to have a DirecTV HR10-250 until I moved last year.
     
  15. hoyatables

    hoyatables New Member

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    Jan 21, 2008
    Add me to the list of people frustrated with Comcast. I can't even seem to get someone to come and attempt to install the darn cards -- they keep setting up appointments with me and then cancelling because they don't have any cards in stock. The latest, I've been told, will be early February here in Arlington, VA.

    I'm not happy to hear that once they come, the problems will continue.
     
  16. ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    I'm in Arlington VA 22201, hearing signs that FIOS is in the area. You're actually getting it installed in a couple of weeks? Same zip? I'm also looking forward to ditching comcast.
     
  17. ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    I'm going to call them again tomorrow or Wed and see if they say the same thing. Hopefully they will have new stock.
     
  18. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    Yes it does. I have one Series 3 set up with two S-Cards and one Series 3 setup with two M-Cards.
     
  19. ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    Thanks, appreciate the confirmation. As long as they bring two we're in business - presuming they know what they're doing and/or follow tivo instructions.
     
  20. ninjadvr

    ninjadvr New Member

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    Aug 18, 2005
    Regarding the cost I was told in Arlington VA, I already have one CableCard in a Toshiba flatscreen, so I was told that the first card was free, but when I get two more for my Series3 they will cost $1.50 / month each. So basically I give up my hideous 8300HD in the living room that costs $11.95 / month and pay $3.00 total per month for the two new CableCards. So cost is a non-issue.
     

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