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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. TriBruin

    TriBruin Active Member TCF Club

    3,325
    2
    Dec 10, 2003
    Bartlett, IL
    I would highly suggest that you hook-up the Tivo the suggested two days in advance. Run through Guided Setup (with either Analog Cable or OTA) and ensure that the Tivo is working properly. My first TivoHD would not go farther than the Tivo Animation screen. I ended up having to exchange it for a new one. If I had waited, I would have wasted a truck roll from Comcast.

    Also, you will to have the latest software update from Tivo before the CC are installed. There have been improvements in the software since the initial release, but the Tivo often still ship with older software releases.

    Finally, the downloads are fast, but nowhere near instantaneous. Plus even after the download is finished, the Tivo will spend at least 1/2 hour to 45 minutes, indexing the newly download data. You want to Tivo ready to go when the installer arrives, he is not going to wait for you run through setup.
     
  2. TonyD79

    TonyD79 Active Member

    7,870
    13
    Jan 4, 2002
    Columbia, MD
    Well, the Cable Guy came this morning. 9:10 AM (7 to 10 window).

    It went well. He had done Tivo before. Stuck in first card. It did some firmware update he hadn't seen before...took about 15 minutes. First card worked fine. He had some trouble contacting his office to get the card hit but said they now do them via text message and it was hit within 5 minutes.

    Second card in, text message, another 5 minutes.

    All was live. Cable guy left after he asked me to confirm that it was working. I forced recordings on HD channels to both tuners. He asked how I proved it (he used the information screens) and I told him what I did.

    After he left, I reran guided setup and all is well.

    Comcast has my account screwed up, though. I asked to drop HBO, Showtime and Starz when I returned my SA8300. But that is another story. They also owe me about a month's worth of digital, too, as I was without a box for that time. This could be an adventure....but at least the cable card install went well.

    Oh, the installer said they returned the M cards as they have an issue. They are supposed to be fixed and sent back for the field. Said they would work for a few minutes then die.
     
  3. TonyD79

    TonyD79 Active Member

    7,870
    13
    Jan 4, 2002
    Columbia, MD

    Wow! My story is pretty much opposite. Comcast was very friendly and helpful in getting my cable cards installed. They did have a shortage that I had to wait for but they were pro-active in telling me about it and working on getting me the cards as soon as they came in.

    No push back from them at all from the first call to the installation.

    But at least our installs both went well.
     
  4. TonyD79

    TonyD79 Active Member

    7,870
    13
    Jan 4, 2002
    Columbia, MD
    +1000

    If you have a bad box, you will have to have Comcast come out again.

    Plus, you don't run guided setup with them at all. If you have the setup done, you can test the cards without guide data. Then you do the setup with the cards in after the cable guy leaves. No reason for him to sit around for the hour it may take to get the new guide data. If the cards work, they work.
     
  5. ckgoodwin

    ckgoodwin Remember

    38
    0
    Jul 2, 2001
    San Jose,...
    I am in San Jose about to get Comcast installed for my TiVo HD. Do folks know if Bay Area Comcast doing M-cards or only S-cards?

    Thanks,

    - Chris
     
  6. c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    Both M-Cards and self-installation should be available.
     
  7. lateknight

    lateknight New Member

    32
    0
    Mar 4, 2007
    Those are two of the best pieces of news I've heard in a while. For the self install do they just give you the number and you wait on hold for a while to activate? (I'm in Oakland, so not sure if it'll be different than SJ)
     
  8. kiwi22

    kiwi22 New Member

    4
    0
    Jan 14, 2008
    I have been hoping I could get some help on this forum dealing with comcast. I received the tivo HD for Christmas, and I have heard 3 seperate excuses from Comcast as to why they will not help me, and I have had 3 techs come to my house in the past week.

    After going to the local office, they originally told me "we don't do that here". I live in a somewhat rural county who had been bought out by comcast a couple years ago and on the first of the year would be using the Richmond, VA lineup. I politely told them that they had to provide me with the cable cards.

    I had a scheduled tech (sub contractor) come out a few days later. He calls on his way here and claims that "they don't have any cable cards left". I told him fine, but that he would have to provide me with written documentation. He calls back a few minutes later saying that they do have some. He comes over with 2 single stream motorolla cards. Says he's never installed a cable card before him. I go over the instructions with him. He stays for about an hour, wondering if the card will ever become activated. He leaves me with both cards saying I can activate the 2nd one if the first one ever comes on. Right after he leaves, IT WORKS!!! :) I am so excited I call and try to get the second one activated. All the call center people I talked to will not let me do it, saying he hasn't "closed out his work order" and they can't get in touch with him. The 3rd lady I talked to says that it was wrong for him to leave the job without activating the second one, and was "putting it on escalation" and says she is going to call a supervising tech and refund my installation fee. Whatever. I just want to activate the card.

    The second guy comes out, and says that the subcontractor was wrong to install it the way he did (WHO CARES! It worked fine!) And that he needs a special code for my rural county. He gets the numbers I had written down and claims hes going to talked to somebody about it in person that may know the codes.

    A day later, some of my channels stop working.

    Another tech comes out. A real know it all. He says sorry to bring bad news, but cable cards have never worked in Powhatan, and that Comcast isn't set up to run cable cards in this area. He refused to even look at my Tivo box, saying that the firmware only works for a few days in the cards, then it stops. I am not a technical person, I know nothing about firmware. He says that even though I am about a mile away from the county line (a mile away from a county that apparently does offer cable cards) I will not be able to have the cable cards work at this time due to some codes they have to put in the computer.

    Has anyone else heard of these codes they are mentioning or firmware problems that cause the cable card to drop channels?? Any help would be greatly appreciated. I refuse to give up on this.
     
  9. jlb

    jlb NCC-1701-D

    8,141
    6
    Dec 13, 2001
    Newburyport, MA
    I know. I am totally with you. But I am just too worried about messing things up totally and then having to deal with the anti-WAF and my daughter wanting to know how/why daddy screwed up the TiVo. Based on our watching habits, the 660gb would likely be plenty. But, I am hoping they release a 1TB version by May.
     
  10. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I certainly have never heard your Story. That sounds
    like the kind of story you tell at a BAR while Drinking :D

    But Seriously - CableCards need to be refreshed with
    Encryption Keys. If the KEY is LOST - then your channels
    disappear.

    I suppose - but I don't know for sure - maybe your cable
    system is so old they can reliably provide the refresh keys
    that you would need for reliable service.

    I'm on a modern Comcast Cable System and in September
    2007 - the FW for the "S" cards was updated and many
    CableCards were failing. Replacing them with "M" cards
    which are the Next Generation - solved the problems here.

    I hope that helps.
     
  11. halo0

    halo0 New TivoHD owner

    8
    0
    Jan 1, 2008
    Ann Arbor, MI
    I have this same problem here in Ann Arbor MI. We just had 4 new HD channels added and I can see them but I get no channel or program info in my guide. Anybody know how to remedy this?
     
  12. pjbrownva

    pjbrownva New Member

    11
    0
    Jan 18, 2008
    Arlington, VA
    Krazi Joe,

    Any updates?

    I'm in Arlington, VA too and I should be getting my Tivo HD tomorrow.
    I haven't called Comcast yet about getting the CableCards, but I figured that we should stay in touch to share experiences (both good and bad) and so that we all have as much info as possible. (Ditto for MrLogical)
     
  13. pjbrownva

    pjbrownva New Member

    11
    0
    Jan 18, 2008
    Arlington, VA
    Mr. Logical,

    Any updates. I'm also in Arlington, VA and I'm getting my TivoHD tomorrow. I'm hoping that we can share info and experiences (good or bad) so that at least we'll have more info than just what Comcast tells us. :rolleyes:
     
  14. ckgoodwin

    ckgoodwin Remember

    38
    0
    Jul 2, 2001
    San Jose,...
    Hmmm, I am in the 95125 zip code and when I called to set up the install today, the rep was clearly reading from a script that mentioned both S/M-cards but said she had to check "what was available" in my area and after some checking came back and said s-cards only. I asked why and she said she didn't know but that's what the system said was available.

    I am in the San Jose/Campbell "neighborhood" - anyone else get an M-card in this area? I guess if they can get 2 S-cards working and bill me correctly I don't really care but I'd prefer to keep the HW config as simple as possible.

    - Chris
     
  15. mrlogical

    mrlogical New Member

    10
    0
    Jan 2, 2008
    Comcast had promised to call me tonight to tell me whether it looked like they'd have cabelcards for my appointment Saturday morning. By 10PM they hadn't called, so I called Denise, the rep I'd spoken with and reminded her who I was. "Oh, I was supposed to call you!" Right. Which is what passes for an apology in Comcast's world I guess. Turns out since she didn't remember to call me earlier, by the time I called her to find out what the deal was, the warehouse was closed so she couldn't check anymore. She didn't think I would be getting cards because I wasn't scheduled to have a card "routed" to me (I think that's the term she used, something like that), but then she realized I wasn't supposed to have my appointment til Saturday (she thought it was Friday), so apparently that wouldn't be in the system yet either way. So long story short, she didn't call me like she was supposed to and by the time I called her she couldn't find out, but someone will allegedly call me tomorrow night to let me know whether I need to be awake tomorrow at 9AM or not.
     
  16. Go Bears

    Go Bears New Member

    6
    0
    Jan 10, 2008
    I first called 1-800-COMCAST and the person on the phone said that they would only send out a person to install the card for $15.99. Cards were 1.79 for the first one. 2nd one free. Well, I called again, got another person and they said they have them at the local stores. After work, I went over to the San Ramon office and picked up a M-Stream card for my TiVo HD.

    Charge was $6.99 for two cards. When I return my cable box, the price goes down to $1.79.
     
  17. jlib

    jlib Lean Forward

    1,063
    0
    Nov 21, 2002
    Carmel...
    It's OK to keep the installer captive until all is working but absolutely do not do a guided setup until they are gone. All the channel testing should be done from within the Cable Card setup screen (generally you only need to check your premium channels).
     
  18. KraziJoe

    KraziJoe What? Me Worry?

    69
    0
    Nov 30, 2007
    Maine
    Just that they state they have no cards yet. IN the local thread at AVS Forums it appears that Loundon county has cards as someone got an M Card installed.

    I called asking why Loundon had cards but Arlington/Alexandria did not have any and the CSR said that they are coded for a different area and would not work on our system. I then stated that Loundon is a SA system and the cards should work regardless. She said not they would not, so I just let it drop.
    She said it should be Tuesday, the 21st, and would call me when they come in.

    I am not holding my breath.
     
  19. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    GOOD LUCK trying to get them activated.
     
  20. pjbrownva

    pjbrownva New Member

    11
    0
    Jan 18, 2008
    Arlington, VA
    Thanks for the update. I would suggest calling on Monday and again on Tues if necessary -- hopefully the cards will come in (and it's not just BS that they are feeding us)... but I also doubt that they will call you.

    -Phil
     

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