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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. jlb

    jlb NCC-1701-D

    Dec 13, 2001

    This is correct. During my long window install of a single M Card on Saturday, one trouble shooting item included popping the card out, in addition to rebooting the TiVo. The data stayed the same. Because of the many things done in a short period of time, I am not sure exactly what kept me from working and what the solution exactly was.

    All I know is that it is working now and the first thing I did was to set up a SP for Terminator and Prison Break. I love QAM HD via a "free" cable card......!!!!!!!!!


    Now I need the My DVR Expander (no desire to open the box) so I can set all of my SPs in HD (when available).
  2. KraziJoe

    KraziJoe What? Me Worry?

    Nov 30, 2007
    On an update, I never received a call, so I called back today and they said they expect Cable Cards this week and they would call me when they become available.
    I doubt they will, but one never knows.
  3. Roderigo

    Roderigo New Member

    Mar 11, 2002
    If the problem was on install, it's also possible that someone sent out a code to change the data number.
  4. junonion

    junonion New Member

    Jan 9, 2008
    Well I am scheduled for Comcast to come out tomorrow between 7-10. I have dealt with most of the same stuff all of you have dealt with (telling me no cablecards when they do have them, telling me to pick them up myself then saying I cannot install myself, etc...). I have used this thread to get information to push Comcast to help me. Last week when I called and they told me there was no cablecards, I explained that my "friend" got a call that they were in (Marsalla's posts). The guy said ok and started the process and we'll see if I have any luck tomorrow.

    Will keep you posted.
  5. ehawk01

    ehawk01 New Member

    Jan 10, 2008
    Today Comcast shows back up for the rescheduled visit based on the goof up on Thursday. As soon as I greet the technician he says "we were out of cable cards at the office this morning..."

    Why did they not call me ahead of time and why did they even bother to show up without the equipment to complete the order? the disorganization of Comcast amazes me...
  6. junonion

    junonion New Member

    Jan 9, 2008
    What county/state are you at ehawk?
  7. mrlogical

    mrlogical New Member

    Jan 2, 2008
    I've had a very similar experience, only took longer to getting around to doing something about it. I suggest you immediately call up Comcast and ask to speak to a supervisor. Tell them about the screwups so far, and insist (if they don't offer it, which they probably will) that someone be in charge of calling you as soon as they get cards in and making sure they have them before you waste time sitting around for whenever your next appointment is. I don't know that I feel any more confident now that someone will show up with cablecards for me at my next appointment, but at least at this point I have specific people to complain to and it'll cost them another $20 every time they mess up (the $20 doesn't make me feel that much better, but it makes me feel good to know at least they're losing money by screwing me over).
  8. Roderigo

    Roderigo New Member

    Mar 11, 2002
    The Cablecard ID and Host ID do have check digits. Check out ANSI/SCTE 41, Appendix A

    I would guess the cable companies' billing software just isn't smart enough to do the check.
  9. jdg0928

    jdg0928 I (heart) Comcast

    Jan 11, 2008
    I spent more than 17 hours over two days last week dealing with Comcast -- waiting for tech, dealing with tech or waiting for a return call -- trying to get their version of TiVo on my Moto box. I have about a mile of notes attached to my account and have been promised quite a bit of credit.

    Finally, my g/f asked why I just didn't get a TiVo HD with a bunch of gift cards from the holidays, so we were off to Best Buy and got one. I had everything up and running within an hour or two and couldn't have been happier to have the familiar TiVo interface back in my life. (In fact, transferring service from my Series2 was so simple I figured I must have done something wrong!)

    Sadly, I had to call Comcast to request the CableCards. Thankfully, I read a lot of tips in this forum. I was specific about requesting an M-Card, but the CSR kept telling me that there was only one-way communication with TiVo HD. I told him that I was aware of the difference between multiple streams and two-way communication, but he kept talking about one-way vs. two-way communication. Ughhh!!!

    Anyway, I have seen some people post a link to the second-to-last question in this FAQ about getting a free box to handle OD and PPV. Anyone actually have any luck with this? The CSR today said that it was not true, despite me telling him what I was reading on Comcast's site.
  10. thesaintfl

    thesaintfl New Member

    Oct 15, 2007
    It's been going on two months and I still do not have CableCARDS in my TivoHD. Have paid two months of digtal cable and still have not seen one digital cable channel.

    Comcast has been an absolute nightmare :mad: in my area of South Florida. They threatened me ..Hung up on... Screamed at (yes screamed at!) as soon as I mention CableCards & TivoHD. And if I bring back 2 Comcast DVRs I would be charged more for the 2 cablecards with the 1 TivoHD.

    Well the two brought back 2 DVRs has resulted in them charging almost double for HSI Internet Service. The HSI listed in the Local Newspaper (Comcast Ad) and a pricing list from the local Comcast @ HSI $42.95 with Cable and $57.95 non-Cable Customer... They have charged $77.59 for the HSI this billing cycle, just because I brought back the DVRs!!

    Isn't this False Advertisement if the prices are listed in the Local Newspaper and I have a printout of their own Comcast Price List?

    Anyone I can speak to or file complaint to? I would hate to file complaint about a company unless it is the absolute worse case scenario and Comcast has brought me to that point.
  11. mrlogical

    mrlogical New Member

    Jan 2, 2008
    Why should you hate to file a complaint against them if they've been screaming at you and refusing to charge you a proper price? How bad do you think their behavior has to be for you to file a complaint against them? Of course you can and should file a complaint against them. If anything, it will make them more likely to try to make amends--certainly someone at Comcast there has to be sane and realize that conduct is unacceptable. Call your local county government or visit their webpage (my county has an online form to fill out for complaints against the cable providers). And call Comcast and ask to speak to a supervisor immediately and explain how you've been treated and odds are they should fix things. If that doesn't work, 215-640-8960 is the number to reach the Comcast executive offices, call them. If they are *threatening* you, *screaming* at you, and *hanging up on you*, I'm not sure what you're waiting for to happen before you file a complaint. I would file a complaint immediately, and then complain to everyone up the chain at comcast until you get a response. As long as you are calm, polite, and assertive, you will get to someone who will help you eventually.
  12. jayabraham

    jayabraham New Member

    May 21, 2007
    Well I tried and got hooked up with cable cards in Chicago yesterday. Not a pleasant experience but all in all about 5 hours elapsed time from when I picked up the cards to when I finally got it working.

    I was expecting a hassle going to pick up the cable card after reading this thread but when I showed up at the 1255 W North Avenue location, they knew what a M card was and gave me one right away. Then when I asked if I needed to call someone to activate it when I plugged it in, she said no that she had scanned the bar-code in and it was active (wrong!).

    I went home and plugged it in, got my screen with the info on Cablecard ID, Host ID, Data: and Unit address and wrote it down then went to check channels on the Tivo menu. Just went into a downloading channels loop for about 15 minutes before it gives up and says it can't get a connection. Can't use Live TV at all now.

    I call the cable company CSR and they are nice enough, they look and and say it is active, we confirm that it is right card, she read out serial number of the card, it matches, she pings it and said it should be reading but nothing happens. She says there isn't anything else she can do. I then give Tivo a call, where tech wasn't as nice but walked me through what I should look for to see if card was connected.

    On configure Card menu, top option is Conditional Access. It should give you the following lines:
    Unit Address
    Con: Yes EBCP: Yes Val: V

    Mine was reading No for connected (Con) and question mark for Val (validated). He said that the EBCP indicated that card was active but now somebody needed to connect to it and pair it.

    I called Comcast again and talked to another nice CSR who pinged it and said I should try again and she would call me in an hour to confirm everything worked. I asked if she had done a cable card connection before and she indicated no but she knew how to do it. I told her I thought (from reading this thread) that she needed to get some information from me to pair it but she said no.
    Waited an 75 minutes and nothing changed nor did I get a call back from the CSR. I tried again and this time I got a guy who claimed that Comcast doesn't support Tivo and I tried again to explain that I wasn't trying to get help with my Tivo but with a cable card activation. Finally got him to understand that, then he said that there wasn't anything he could do and I didn't need to speak to a supervisor to get help what I needed was a technician visit which he set up for the following morning.

    At this point, I gave up and called the Executive Care number that someone else listed for Chicago. Once I got someone from that group online, they asked me to wait 10 minutes while they finished up another call, then she helped activate the box over the next 15 minutes. She asked me for some information in different terms than Tivo gave it but we figured out that it was the Host ID listed. Once she put that in and removed a lot of the billing codes currently flagged to my account, it started working. She said that the billing codes drive the signal to pair my account which is why if they aren't totally correct then you will have problem pairing.

    Now the only issue is I seem to be getting a lot more channels than I thought I was getting which seem to be on higher paid or optional tiers. We'll see after I get the first paper bill whether they still have the billing part of this right.

    So 5 hours and 4 different CSRs before I finally got some one to do it right and I didn't have to waste today on a technican visit.
  13. BanditWS6

    BanditWS6 New Member

    Jun 10, 2007
    thesaintfl, that story is incredible. And I thought I had bad service from Comcast! Where are you in south FL, east coast or west coast?
  14. drhankz

    drhankz New Member

    Jan 14, 2008
    I'm a Comcast Customer in New England.

    I have 5 DVRs with CableCards. Originally they all had "S" cards
    and since September I have upgraded all 5 with "M" Cards.

    My Experience is 100% Different but then so was my mode of
    operation. In all Cases a TECH came to my home. In all cases
    except one - where we determined it was a BAD "M" card - each
    of 10 installs only took 15 minutes. The tech calls a special ADVANCED
    Network Operations center and reads all the pairing info and the
    unit is up an running.

    If you try a self install - Comcast will not let you talk to the Advanced
    center. It is even harder than that. The Techs that came to my
    home get poor cell phone reception. I offer them my Land-line.

    The land-line can not get through to the center. Only their Cell
    phone can get through. Comcast uses CID to block none technician
    numbers from getting through.

    BOTTOM LINE - sometimes it pays to have the Tech install the

    Yes - I know I have read about some of those horror stories also.
  15. silypuddy

    silypuddy New Member

    Jun 4, 2007
    My second cablecard is stuck in a firmware upgrade mode loop. It goes into upgrade mode for a couple hours, then goes live for five minutes or so, and then back into upgrade mode.

    I know Comcast did a firmware upgrade because I heard a recording and talked to a tech. Apparently it didn't go well as planned as the tech told me there were over 75 people on hold at one point.

    I've managed to catch the time in the loop where the card was working and have popped it out. I'm looking for suggestions or ideas other than calling comcast to setup a truck roll.

    Should I pop it back in and hope for the best?
    Reboot the TiVo?

    Any suggestions would be much appreciated as it took six truck rolls to get my two cards working to begin with.
  16. rodneyremington

    rodneyremington New Member

    Dec 20, 2003
    Here's my cablecard installation experience.

    Comcast in Clovis, California (Fresno area). Took 2 weeks to get an appointment. Had a 8-12 appointment. No-show. Called comcast, guy showed up 45 minutes late, had never done a cablecard installation and had no cablecards.


    Said his supervisor was supposed to help him but got delayed. Got on the phone and chewed his managers butt. He offered to send his head tech any time I wanted, so I said after work today.

    Guy showed up right on time, knew all about TiVo's, had a multistream card, got it up and running in 10 minutes.

    It works AWESOME!!! All the channels that are supposed to be there, are there. Goodbye motorola HD DVR-- you got me by for the last year or so but you SUCK.
  17. pl1

    pl1 New Member

    Jan 17, 2007


    Just got my new price increases. Along with all of the normal increases, now they want to charge $5.00/mo. per A/O up from $3.51/mo. (while only billing $2.75/mo.) If this charge DOES go through, that means $15.00/mo. for me for 4 cableCARDs on two Series 3 devices. I might just have to return two of the cableCARDS and go back to OTA (after ALL of the HASSLE it took for me to get them configured right in the first place.) :eek:
  18. drhankz

    drhankz New Member

    Jan 14, 2008
    I tried to find this info on the Comcast website.

    I must be looking in the wrong places.
  19. pl1

    pl1 New Member

    Jan 17, 2007
    It came atached to my January 2008 bill today, online.


    A co-worker in Somerville has different rates than I do in the lowell Area, so, the rates will not be identical. But, I will have to pay an extra $10.78 plus taxes per month now for Digital Preferred plus one premium and internet.
  20. drhankz

    drhankz New Member

    Jan 14, 2008
    OK - Thanks - I will look at my ONLINE BILL.

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