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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jan 8, 2008 #4701 of 9367
    jlib

    jlib Lean Forward

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    Nov 21, 2002
    Carmel...
    Yes, thanks for the correction. That is an important distinction.
     
  2. Jan 8, 2008 #4702 of 9367
    jlib

    jlib Lean Forward

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    Nov 21, 2002
    Carmel...
    Short term memory failure?
     
  3. Jan 8, 2008 #4703 of 9367
    jayabraham

    jayabraham New Member

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    May 21, 2007
    Were you able to pick up and self install the cable cards? IU have been told I can pick up my cable card at the local office - downtown Chicago but after reading this thread I'm skeptical.

     
  4. Jan 8, 2008 #4704 of 9367
    BanditWS6

    BanditWS6 New Member

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    Jun 10, 2007
    Naples, FL
    Well, he talked to two people at Comcast -- the first said VOD would not work, the second said it would. Since, in my experience, everybody you talk to at Comcast gives you a different answer about everything, it's possible he simply believed the one he wanted to hear.

    The smart thing would have been to listen to what this forum has to say about it, and treat that as the definitive answer. :) However, I can see how a layperson would encounter similar problems with technology when Comcast's various local areas and CSRs have such an impossible time getting their facts straight.
     
  5. Jan 8, 2008 #4705 of 9367
    c3

    c3 TiVoholic

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    Sep 8, 2000
    Silicon...
    For people in the San Francisco Bay Area, it has been reported that CableCard can now be picked up for self-installation.
     
  6. Jan 9, 2008 #4706 of 9367
    lateknight

    lateknight New Member

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    Mar 4, 2007
    Couldn't be happier to hear that...sadly I won't know until February, but this would be ideal for me!
     
  7. Jan 9, 2008 #4707 of 9367
    ckgoodwin

    ckgoodwin Remember

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    Jul 2, 2001
    San Jose,...
    So, this isn't strictly a cable-card question but it is Comcast related - so I figured I would ask this group.

    I currently subscribe to DirecTV but am planning to drop them (due to lack of TiVo support) and switch to Comcast and a new TiVo HD + Dual Tuner SD TiVo I just acquired.

    I am actually planning to drop ATT phone/dsl at the same time and go for Triple play.

    Are there any deals out there for new customers switching to Bay Area Comcast - and jumping in for the whole triple play?

    Any strategies to employ when ordering to maximize free install, x months free etc?

    Appreciate any suggestions...

    - Chris
     
  8. Jan 9, 2008 #4708 of 9367
    BobB

    BobB Devout Tivonian

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    Aug 26, 2002
    Brookline, MA
    I have that setup, and the reason for the HD STB is to get On Demand programming. Now that I've added the expanded hard drive my TiVO is filling up with so much stuff that I was about to return the STB, but this week's announcement about all the new On Demand programming they're planning to make available in March has convinced me to hang on to it a couple more months and see what Comcast comes up with.
     
  9. Jan 9, 2008 #4709 of 9367
    Marshella

    Marshella New Member

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    Dec 28, 2007
    Hmmmm.... didn't know about that, thanks. When I told my dh, he reminded me that we still have the DVR from comcast - he'd just moved it from one TV to the other in the bedroom (I seldom use that TV- I'm too tired to watch anything when I crash at night!) and my preggo brain made me forget that we still had it here. See next post for my contnuing comcast saga - as I'm only getting MORE infuriated right now at today's events...

    Marshella
     
  10. Jan 9, 2008 #4710 of 9367
    Marshella

    Marshella New Member

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    Dec 28, 2007
    First, this is a follow up to this "happier"post from Monday:

    Ok, Ok, so my re-re-re scheduled appointment to install cable cards in my new HD Tiv0 (gift for my dh, trying to get this worked out since NOVEMBER 27th!), was for today between 1-4 pm. I received no ETA follow up call yesterday or today from the tech, but he does show up (a contractor, of coure), at 1:40 pm. He walks in *empty handed* and I immediately ask - did you bring any cablecards? "No, we're all out already - they go fast". WTH? I keep getting EMPTY PROMISES for these things! I'm SO ticked! I, of course, rearranged my schedule to be here today for the much anticipated install!

    So, I call comcast back - guess what? I got the most RUDE message - after being on hold (am on another hold since calling back as I type this), I get this automated message saying "Due to the large number of calls - we cannot connect you to a customer service rep at this time....Please call back" OOOH just what I need - NOT!

    So I just got through, to a CS rep - I immediately told him I'd been in contact with Andre and I know he's not there today, but I want to speak to another manager - and I'm on hold again as my lunch goes cold in the micrrowave.

    SO - I finally get through to CS, exasperatedly explain my situation and immediately ask for another manager - knowing that Andre is off today. I talk to the same CS rep (he even remembered me!) that I had spoken to on Monday. After a few minutes more on hold, he comes back and says they'll have to call me back, they are so busy. So I ask him for a direct number or extension for a manager and the names of those working today. He tells me "Adonna" is one, I don't know the names of the others... and puts me on hold again, and comes back and says he spoke to Adonna and she's "right now" on the phone with the warehouse and trying to "get me a new tech out here because they beleive a comcast employee (with the cablecards) should have come out, not a contractor. The CS rep took down my phone number and account number and promised me, saying "ok, its 2:00 now, someone will call you back by 2:30 with an update" .

    And so, I'm going to eat my cold lunch and pray that they keep thier word- THIS TIME.

    Marshella
     
  11. Jan 9, 2008 #4711 of 9367
    BanditWS6

    BanditWS6 New Member

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    Jun 10, 2007
    Naples, FL
    I hesitate to post this, lest I jinx myself, but today's CableCARD installation appointment in Naples, FL appears to have been a success.

    I really have to give props to all of you here on the forums, and in particular this thread. The tech was clueless about the process, and I feel that it was only because I had learned so much about this stuff (mostly via posts here) that I was able to guide the process through to a successful completion.

    Both CableCARDs were replaced. The first one worked right away. The second one did not, but after some prompting, I got the tech to ask the woman at the head-end to read back the ID numbers she had entered, and lo and behold, one of them was miskeyed. So we fixed that. Even so, I had to take out the second card and then put it back in before it successfully took the initialization hit Comcast sent it. But as of now, everything is working fine.

    I also got to see what would happen to the cards if the TiVo ever needed to be rebooted. Ironically, after the tech left, I was setting up some shows to record when the TiVo exhibited the now-infamous "all video vanishes" bug, forcing me to restart. I was pleased to see that all of my channels came back up immediately. The only thing I had to do was change the channel on both tuners (they had been on HD channels, and the picture was jumping and jittering around like crazy. Changing one channel down, and then back up, fixed the problem).

    Now I move into Phase II of this nightmare: Straightening out the billing. The work order lists a pair of charges that I believe are erroneous, plus it looks like I might get charged the infamous additional outlet fee for the second CableCARD. I'm going to wait until I get my next account statement before I start trying to work it out, because otherwise I'm flying blind. That ought to be fun.
     
  12. jlb

    jlb NCC-1701-D

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    Dec 13, 2001
    Newburyport, MA
    I want to bump some questions I previously posted to try and get them answered before my TiVoHD CC install on Saturday.

    1) I have just lifeline cable. I am only getting the CCs so I can associate gudie data with the QAM HD channels. I know there are some parts of the install guide/directions that says to try and tune to an encrypted channel to make sure everything is working correctly. Since I don't get any encrypted channels, what can I do, if anything to replace this step? Do I look at a certain screen on the TiVo and look for a certain value? Do I not worry unless I upgrade my cable package?

    2a) IIRC, I need to rerun guided set-up after the cards have been properly installed, right?

    2b) For SPs already set-up, will I need to re-setup to get the option to record in HD if available? Or am I better off anyways once guide data is associated, to redo the SPs I want to record in HD and associate them specifically with the QAM channel?

    Thanks ahead of time.
     
  13. rockymountaind

    rockymountaind New Member

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    Sep 10, 2007
    Just be sure to ask for the pink cards :)

    Customer service (at least the rep I got last week) still thinks you can grab cards at the local office. Since I had return my DCH3416 anyway, I went down and asked for an M-card.

    Was told they're not for self-install and I told them "that's not what customer service said" and got the truck roll fee waived. Got into a discussion about S- and M- cards and was told there weren't any M-cards. "We only have 'one-way' cards". Sigh

    So I asked them to please make sure the tech has a bunch of spares when they come out. Last time we went through five cards to find two good S-cards.

    Then, a Comcast employee who posts in the local AVS thread pops up and tells me that not only do they have M-cards in the warehouse, but that he'll make sure the tech has multiple M-Cards when they roll. The tech walked in with 4 new, shiny pink Motorla M-Cards and all went well (first card worked) and I'm back in the TiVo HD grove again.

    Now if TiVo would just fix the bug that's been around for months and seems to be affecting S3s now.
     
  14. hybucket

    hybucket Member

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    Nov 26, 2004
    And what would that "bug" be? I'm about to get one of the TiVO HDs.
     
  15. ehawk01

    ehawk01 New Member

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    Jan 10, 2008
    I knew I was getting HD Tivo for Xmas and to be prepared I ordered the Comcast HD service three weeks before Xmas, the rep told me that I could just go down to the local Comcast store and pickup my cable cards. I went down to the store the day after x-mas and stood in line for 45 minutes only to discover that they had the cards in stock, but would not give them to me because they had to be installed by a tech. So I have been waiting for weeks for my Cable card installation which was supposed to be today between 8AM and 11AM. At 11 I call Comcast to see why the tech had not showed. They apologized and said that I would be next. So at noon the tech finally shows up but without any cable cards!! WTF? He says that he brought an HD-receiver instead. I told him that I did not need the HD receiver box and that I wanted what I ordered...
    He then hopped in his car and drove away.

    When I called Customer Support they acted shocked and apologized. They told me that the warehouse is out of cable cards and that they would have to reschedule.

    Why can't Comcast manage their inventory? It would have been much better if they had called me yesterday or this morning letting me know that they were out before making me wait all day missing work.

    So now I must wait because there are no other HD cable providers in my area. I really wish I could cancel, but I am trapped :(
     
  16. rockymountaind

    rockymountaind New Member

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    Sep 10, 2007
    You can read through the 300 or so posts in the thread for details...here's a summary:

    On occasion, the box will seem to lose the ability to display all video. No live TV, no watching recorded shows. Menus work fine, but there's no background animation - just black or gray. Recent network activity, cable card install or hitting Live TV button whilst deep in the menus seem to be triggers, but nobody knows for sure. Tivopony popped into the thread one day and said they know about the problem and are working on it, but it's still there and has been since at least September (8.1.7c).
     
  17. jlb

    jlb NCC-1701-D

    8,158
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    Dec 13, 2001
    Newburyport, MA
    Anyone?


    [EDIT: Rebumped only because my appt is less than 48 hours away and I didn't want my original questions getting buried as the thread/page count builds.]
     
  18. rader023

    rader023 New Member

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    Dec 28, 2007
    You can click the blue bug text to find out the bug as well, its a link :)
     
  19. rader023

    rader023 New Member

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    Dec 28, 2007

    1) I would just click through this, not going to affect anything.

    2a) would be yes

    2b) I would re set up all SPs just to be safe. I didn't know you could choose only HD, i just always point them to the digital(HD only) qam channels.
     
  20. Devx

    Devx New Member

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    Jun 1, 2006
    Atlanta, GA
    I agree with what rader023 said. And there is no option to record HD only, you have to specify the HD only channel if you want to guarantee HD recordings AFAIK. Also, if you want to make sure suggestions are recorded in HD as well, once you get your Tivo all setup, I would remove the original SD channels from the "Received Channels" list and leave only their HD variants.
     

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