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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jan 5, 2008 #4661 of 9367
    s43s

    s43s New Member

    6
    0
    Dec 29, 2007
    After numerous conversations and emails I was told the following by Comcast Nashville:

    1st card - free - result: charging me 6.95 + 1.50 for the card
    2nd card - 6.95
    VOD and PPV will work with TiVo HD and M-Card

    After purchasing the TiVo HD:
    I returned my digital cable box to the local office and picked up the M-Card.
    Setup was not so bad but getting Comcast to activate the M-Card was a bit tiresome with all their 'drivers are down' talk.
    Finally, they get it activated 2.5 hours later.
    Channel 1 is VOD and it is blank.

    I call TiVo and they tell me VOD will not work and probably never will. They told me some people run the TiVo on one input and the digital box on another. I stated why would I want to pay for a cable card and a cable box when there is no break in cost from TiVo because VOD doesn't work with their box.

    Contacted Comcast and working on getting a digital box and returning TiVo. So much for the long awaited move to TiVo - buying a regular DVR recorder now.
     
  2. Jan 5, 2008 #4662 of 9367
    BanditWS6

    BanditWS6 New Member

    80
    0
    Jun 10, 2007
    Naples, FL
    I'm now 0 for 3. The Comcast tech missed today's service call, the third such appointment in my ongoing saga. Rescheduled for Wednesday the 9th between 10am and noon.

    I'm not sure whether this is a comedy or a tragedy.
     
  3. Jan 5, 2008 #4663 of 9367
    shifty

    shifty RAAWWRR

    19
    0
    Dec 6, 2005
    ATL
    I can confirm what you already know: It will not work :) At least, every time I tune to an OnDemand channel, I get "checking for signal" or similar. It's a small feature to lose IMHO. For me, personally, being able to record HD content and archive off-network for later viewing is worth it.
     
  4. Jan 5, 2008 #4664 of 9367
    shifty

    shifty RAAWWRR

    19
    0
    Dec 6, 2005
    ATL
    Oh - one other thing I noticed, and maybe only another Atlanta metro user would be able to confirm this - I get all of the music channels I am supposed to .... EXCEPT ONE ... every time I tune to the "Retro Active" channel on (I think) 916, I get a "call your cable provider to activate this service" message. Very weird, because every other music channel works, and all of the channel titles match what is currently showing.
     
  5. Jan 6, 2008 #4665 of 9367
    BobB

    BobB Devout Tivonian

    707
    0
    Aug 26, 2002
    Brookline, MA
    I am getting charged the $2.75 A/O fee for my M card, but the CSR explained that it's not because it's an M card, it's because I also have a cable box that I use for On Demand services. A second device (of whatever type) incurs the A/O fee.
     
  6. Jan 6, 2008 #4666 of 9367
    pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    Exactly what I said "should' be the case.

    What I said:
     
  7. Jan 6, 2008 #4667 of 9367
    lateknight

    lateknight New Member

    32
    0
    Mar 4, 2007
    So I finally got my new TV, the Sharp Acquos 32" LCD. Xbox 360 and DVD's look great, but my crappy analog cable looks, well, hideous. My question is this: I don't watch much actual TV except for the major networks and my wife watches Food Network a lot. That being the case, we just have the basic analog cable, which is really all we need. I'm getting the Tivo HD for my birthday in February and I'm wondering what the least expensive option is for cable through Comcast. Looking on their site, they have an option for HD TV for non-digital subscribers. Is it possible to do HD analog with the Tivo HD? If not can I subscribe to Digital Basic and pay for the HD upgrade? The Comcast site says that you have to subscribe to Digital Preferred Plus or above to get HD, but I'm just not that interested in paying $105/month just to get HD for the major networks? I'm in the SF Bay Area if this makes a difference. I called Comcast and the CSR didn't seem to have a clue...thanks in advance for the help!

    Patrick

    P.S. I'm sure the answer to this is somehwhere in the past 156 pages, but I'm hoping someone could just let me know so I don't have to backread that far. Thanks!
     
  8. Jan 7, 2008 #4668 of 9367
    RNSAMRN

    RNSAMRN New Member

    27
    0
    Dec 14, 2007
    Southern...
    I have two Motorola S-Cards from Comcast working in my Series 3 HD Tivo (300 hour one). One card starts in serial number MA, and the other starts with NG. Supposedly, according to Comcast, only the "NG" Motorola cards are supposed to work here in South Jersey - but they both work for me.

    I have had mine working since Christmas Eve. Every now and then, on the premium channels (like HBO) I will get a message screen saying that the channels are not authorized, and to call the cable company, etc. (black screen with white lettering). Usually if I hit clear on the Tivo remote the channel comes back, but a few times I have had to restart the Tivo, and then the channels work fine. I haven't quite figured out why that is happening, but so far don't care, as long as the cable cards continue to work.

    It hasn't interfered in any major way with my Tivo/TV viewing enjoyment. Just a minor pain.

    RNSAMRN
    Series 2 Tivo
    Series 3 HD Tivo
    Motorola HD Dual DVR (Comcast)
     
  9. Jan 7, 2008 #4669 of 9367
    RNSAMRN

    RNSAMRN New Member

    27
    0
    Dec 14, 2007
    Southern...
    I was told the cable cards didn't work with the Tivo boxes too..........as well as any other excuse they could think of at the time - the stories kept changing. I have been there, and was close to giving up. I just kept calling and calling and calling, and finally the company Comcast contracted to come out seemed to get tired of my calls and decided to just come out and install the cards. It took three different tech visits, and the cards they said "didn't work in the Tivo boxes" worked.

    Don't give up - keep calling. Contact someone in corporate if needed. I was close to filing a complaint with the FCC, but didn't need to do so in the end.

    Good luck...........sending positive Tivo vibes your way!!!!!!!!!!!!!!!!!!!!

    RNSAMRN
    New Jersey
     
  10. Jan 7, 2008 #4670 of 9367
    RNSAMRN

    RNSAMRN New Member

    27
    0
    Dec 14, 2007
    Southern...
    Live near you. Using Motorola cards and they are working. Interested to know what the "new cards" are.

    RNSAMRN
    Atlantic County, New Jersey
     
  11. Jan 7, 2008 #4671 of 9367
    drofjustice

    drofjustice New Member

    1
    0
    Jan 7, 2008
    I read about all the problems, but after a few agonizing weeks with the Comcast Motorola HD Dual Tuner DVR, I had to go TiVo. I have used a Series 2 80 hr DVD TiVo for years, but recently installed an HD Projector and 100" screen (Screen Goo - awesome!!!!). I called Comcast to ask about the CableCARD, and was told that I could not pick it up, but it had to be delivered by courrier ($10 for delivery, $0 for card), and that they only deliver at night, but scheduled it for 2 days later between 5 and 7 pm. I then bought the TiVO HD and proceeded to get it set up. When I disconnected the Comcast DVR, I noticed that it contained an M-Card behind a screen-guard. I thought, "hmmm...it's the right kind, it's already activated, I don't recall anyone saying I couldn't remove it, just 2 screws, why not?" So I completed the initial set up and service update, then stuck the M-Card in slot 1. It formatted itself and worked like a charm! No call to Comcast needed!
    Then, Comcast called to say they made a mistake, in fact the CableCARD needed to be brought by an installer (no additional charge since I was given bad info), which required an appointment, the soonest of which was the week after next. I happily agreed to the appointment time. I figure this will save me some time, because when the intaller comes, I will hand him the crappy DVR, tell him to stick the new CableCARD in it, and ask him to return the whole lot to Comcast and credit my account. I've got TiVo with Digital and HD Channels - WooHoo!!! And no tech was necessary. BTW - Comcast let me pick up the crappy DVR and set it up myself, including calling to have the thing "pinged", but they can't just let me pick up a CableCARD??? There is something really fishy going on here. I smell CLASS ACTION.
    If you've got a card that works - by all means, use it!
     
  12. Jan 7, 2008 #4672 of 9367
    Devx

    Devx New Member

    274
    0
    Jun 1, 2006
    Atlanta, GA
    I can confirm that 916 is Retro Active and it works for me. I tested a few of the other music channels too and I don't seem to have any problem. I'm more concerned about how crappy the images shown are. It's like they didn't even try.
     
  13. Jan 7, 2008 #4673 of 9367
    BobB

    BobB Devout Tivonian

    707
    0
    Aug 26, 2002
    Brookline, MA
    I know. I was just filling in the missing data point, that M cards do indeed get billed as single A/O devices, same as S cards. As they should be.
     
  14. Jan 7, 2008 #4674 of 9367
    noza

    noza Delivery Boy

    8
    0
    Oct 27, 2006
    Longmont, CO
    Here's my 2-day Saga with Comcast (Boulder, CO suburbs)...

    We got a TivoHD for Christmas but waited a week or so to have the CableCARDs installed to let the holiday craziness die down a bit. The TivoHD worked fine with my analog cable and the few ATSC stations that I can pick up in the Denver/Boulder area. New Year's Day I used the "Support Chat" feature on Comcast's website to schedule an install. The "analyst" on the chat was very helpful/friendly when I told her I had a Tivo, she knew immediately to schedule a CableCARD only install, and set me up for an 8:00am appointment on Saturday the 5th.

    8:15 on Saturday morning two different Comcast trucks are in my driveway and two techs show up at the door. One guy tells me he is training the other guy to do Tivo installs. He goes right up the TiVo, take a Moto M-Card from his coat pocket, puts in to the correct slot, and whips through the TiVo menus in a blur of button pushes (he's obviously done a lot of these and/or has a TiVo himself). Calls dispatch, gives them the codes, they hit the card, and I'm rolling - 15 minutes all told including a 5 minute wait on hold. Awesome. :D

    So he starts checking the channels and notices that only the local HDs are coming in, not the cable networks (Discovery, TNT, etc). He looks at the service order and says, "ah, here's why, you only have Digital Basic, you need Digital Preferred to get the additional non-local HD channels". So I tell him I'll think about it and I thank him and he leaves; 20 minutes total.

    So a few hours go by and my wife and I decide that, yes, we do want those additional channels (plus some of the SD channels in the Preferred package). So I call the local Comcast franchise and tell them I want to add that package, and confirmed that the additional HD channels would be part of it, which the reassured me they would. So they transfer me to their Tech Support call center in Colorado Springs to do the new hit on the CableCARD and have me test it out over the phone. Talking to a new (and far less knowledgeable) CSR in Tech Support, I give her the CableCARD Host ID and sure enough a few seconds later I get the "Acquiring Channels" screen and I can browse through the SD digital channels but none of the HD channels. 30 minutes later of periodically being put on hold she comes back and tells me "I just noticed on your account that you don't have an 'HD CableCARD' and so the installer will come back out tomorrow and install one for you which should fix it." I tell her a CableCARD is just a CableCARD but she doesn't listen and schedules an appointment. She does apologize for keeping me on the phone so long and offers to give me the Preferred package free for 3 months.

    A few hours later I'm looking at my account information on Comcast.com and notice that it is offering to let me "Upgrade to HD for $7.00". Thinking -that- might be the issue, I click "Upgrade" and it connects me again to a Online Chat CSR (after a LOOOONG wait in the 'queue'). This CSR starts processing my order then says "oh, we need to come install a HD box because it says here you don't have a box at all!" So I tell her that, no, I have a TiVo w/ a CableCARD and don't need a box. She gets upset and says that Comcast does NOT allow TiVos, that I need to disconnect my TiVo and immediately schedule an appt. to get a Comcast HD box. I tell her that's not true and ask to have the issue escalated to a supervisor. She refuses, saying "NO ONE here can help you. You CAN NOT use a TiVo with HD." So I tell her to cancel any order she has set up and log off.

    A little shaken, I call back to the local franchise and explain what's happened to a helpful rep who tells me, "oh no, that $7 is a rental fee for an HD box and you don't need that because you have a TiVo." She adds, "you should be getting those channels, and the tech who is coming out will figure out why it's not working".

    So 7:30am the next morning I get a call from the tech who has the work order and he says "you know, I was looking through this work order and your account and it looks like you have the wrong decrypt keys being sent to your CableCARD. I put in the right keys and rehit the card. Can you see if it's working now?" Sure enough, it's working great. I thank him and he says, "hey, great, saves me a trip!".

    So 2 day saga later, I have what I think I'm supposed to have, but the big finale will be when I actually get the bill...
     
  15. Jan 7, 2008 #4675 of 9367
    Marshella

    Marshella New Member

    12
    0
    Dec 28, 2007
    DAMN - a cablecard in the Comcast DVR - now why didn't I think of that? Well, it certainly would have been most hepful to me if you'd posted that message last month! :-( Way cool info, though.

    Anyone in Maryland YET get their cablecards, or service scheduled?

    Someone from Comcast CS called me while I was out today - unfortunately my fax was set to auto-answer and they couldn't leave me a message. :-( So I called them back, left voice mail.

    Marshella
     
  16. Jan 7, 2008 #4676 of 9367
    Pinster56

    Pinster56 New Member

    61
    0
    Dec 16, 2007
    I live in MA also, and also have the Comcast clowns coming out on Saturday to install. I set up the appt while speaking to a Comcast tech on their customer chat site. I am so scared they will screw it up. He told me I will need TWO cards, and it will cost me $4.95/month extra for them!
     
  17. Jan 7, 2008 #4677 of 9367
    BobB

    BobB Devout Tivonian

    707
    0
    Aug 26, 2002
    Brookline, MA
    You need two cards if you have an S3, but only one M card if you have a THD. Some of the techs who've only seen S3s think they all need two. Just be sure to tell them to bring an M card.
     
  18. Jan 7, 2008 #4678 of 9367
    Pinster56

    Pinster56 New Member

    61
    0
    Dec 16, 2007
    So will my THD ONLY take an M card, or does it also have the two-card option? I just want to be informed when Comcast Clown is there...
     
  19. Jan 7, 2008 #4679 of 9367
    ilh

    ilh New Member

    377
    0
    Dec 21, 2007
    It will take 2 S cards.
     
  20. Jan 7, 2008 #4680 of 9367
    Pinster56

    Pinster56 New Member

    61
    0
    Dec 16, 2007
    I would assume 2 S cards will cost me more than 1 M card?
     

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