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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jan 3, 2008 #4641 of 9367
    draccius3099

    draccius3099 New Member

    3
    0
    Jan 3, 2008
    Well, as a quick follow up, I just got a call from a "manager" from Arlington Comcast, and she told me that the problem in this area is that they use Scientific Atlanta cable cards and apparently those are not compatible with the new TiVos, but there is a work ticket or something on resolving this within the next few months...
     
  2. Jan 3, 2008 #4642 of 9367
    BanditWS6

    BanditWS6 New Member

    80
    0
    Jun 10, 2007
    Naples, FL
    Not in general; I had one SA card working 100% in my TiVo HD, at least until the dummy in billing accidentally deleted it from my account. I know that there are others here using SA cards on a Comcast cable connection without incident. Could be something specific to your area's equipment, or it could be BS.
     
  3. Jan 3, 2008 #4643 of 9367
    marvin4

    marvin4 New Member

    1
    0
    Jan 3, 2008
    I leave in the Atlantic city area and Comcast is supposed to receive new cards on 1/4/08
    to correct the problem with series 3 tivo and the Motorola cable cards.
     
  4. Jan 3, 2008 #4644 of 9367
    rader023

    rader023 New Member

    19
    0
    Dec 28, 2007
    My cablecard story:

    Easy Installation. Went to the Lynnwood,WA comcast cable store and picked up and M-card. Went home and called Comcast customer services. 3 minute wait. Talked to the rep, she said her last call was for a Tivo (3 or HD). And they have gotten tons of TiVo calls after xmas. She stated that her last install had some problems, but she had a full script in front of her, knew the steps, knew what the Tivo HD would say. 3 minutes later, after aquiring info on the tivo step, I'm watching HD again.


    So at least in my area of Washington, not too bad. Hope others have smooth installs. Glad to have a TiVo!
     
  5. Jan 3, 2008 #4645 of 9367
    draccius3099

    draccius3099 New Member

    3
    0
    Jan 3, 2008
    My gut says BS, but that could be due to the fact that I have had nothing but bad run-ins with Comcast today. If I could go Dish, I would. Stupid condo!
     
  6. Jan 3, 2008 #4646 of 9367
    JHeavner

    JHeavner New Member

    19
    0
    May 4, 2004
    I had a lot of problems getting my card installed several weeks ago but after 3 visits and way too many phone calls my service is serviceable. The problem I'm having is they are charging me $20 for a single M-card. Anyone else get a price like that? I was told it was $11.95 for digital service and $7.95 for HD. I'm in Arlington VA.
     
  7. Jan 3, 2008 #4647 of 9367
    KraziJoe

    KraziJoe What? Me Worry?

    69
    0
    Nov 30, 2007
    Maine
    IF YOU Have a basic package then you do not need a cable card. If you get HBO, SHotime etc, then you will need digital service and a cable card.
    If you want the HD package then you will need to pay the 7.95 and still need a cable card. The kicker is you only need to pay that ONCE. You stated you had a couple of boxes in the other thread so you will only need to pay an additional outlet charge and the cable card fee, which might be $0 if you get 1M card or $2-$3 for 2 S Cards.
    You will NOT have to pay the extra $20 again.
     
  8. Jan 4, 2008 #4648 of 9367
    MarkHolbrook

    MarkHolbrook TiVo wannabe

    43
    0
    Nov 26, 2007
    Fort...
    I decided to get a multi-stream cable card for my new TiVo HD. I called Comcast Denver/Fort Collins and they set the appointment up. Cable card was no cost and to save on the $14.95 install fee I opted for the $1 per month service support. I figure in 14 months I can cancel it.

    The installer arrived on time with a brand new multi-stream card. Installed it. The TiVo saw it. He called Comcast and got it paired. However we were not getting digital channels.

    Turned out that my TV amp had stopped working and the signal to location where the TV was, was terrible. Good enough for analog but he said the cable cards are often very picky.

    I ended buying the Comcast amp to get up and running at $14.95. It did seem to improve the signal/TV quality on the other places.

    Tivo downloaded the new channel line up and everything is great except I now have too many channels to choose from!!! :)
     
  9. Jan 4, 2008 #4649 of 9367
    jlb

    jlb NCC-1701-D

    8,154
    9
    Dec 13, 2001
    Newburyport, MA
    Question,

    I only have the lifeline package $10/mo but I also receive the clear QAM channels. I want to have CCs installed so I can easily set-up SPs on the QAM channels (as opposed to doing manual recordings).

    I know one of othe steps is to check a premium channel to make sure the card is decrypting properly. However, I don't normally receive encrypted channels. Is there someething I can still check to ensure the card is completely functioning properly (i.e., what id I decide to upgrade my package)? I guess as long as I see what I see now then I can not worry about it until the time when I do upgrade, if I ever do.
     
  10. Jan 4, 2008 #4650 of 9367
    Hubbins

    Hubbins New Member

    4
    0
    Jan 30, 2007
    I'm in Chicago, near NW side. I bought a Series-3 about a year ago and had a total installation failure with Comcast. Usual story. Nobody on either end knew what was going on. I stuck with the HD DVR for the last year. I noticed Costco had the TivoHD and figured I'd try again, given their liberal return policy. I was hoping enough people had done this in the last year that they might have a better handle on it now.

    A tech arrived last Monday with a cablecard in hand, he said he had done this before. He called in with the host and data numbers and was told the card was "already provisioned". Which meant it "belonged" to another user. He said there was nothing he could do. I decided to give them one more chance and rescheduled for Friday (today). The tech arrived with no cablecards, but an HD box, which I already have. The work order was completely wrong, not his fault. I complained, he made some calls, he was very helpful, and arrived back a couple hours later with a multistream card. We plugged it in, he called and read the numbers, as I listened, and a few minutes later, everything is working fine.

    I posted about my pain a year ago, I figured it's fair to post with a success story.
     
  11. Jan 4, 2008 #4651 of 9367
    fatespawn

    fatespawn New Member

    139
    0
    Oct 14, 2007
    Chicagoish, IL
    Heh. Some "success" story. I've live in the West burbs in Chicago, and I have had a TivoHD for about a month now. Long enough to see 2 erroneous bills and have a similar laughable installation story. I likely won't stay with Comcast/Tivo past the 12 month "discount" rate for cable. Unless something miraculous happens to keep me, the quality of my Tivo is crushed by the SHEER incompetence of Comcast. Too bad.

    Be sure to check your next bill to see if they are billing you for your CC. They don't charge for the first card, but the DO charge for the 2nd... and guess what? My single M-card is being billed at $1.50/ month.

    -fate
     
  12. Jan 4, 2008 #4652 of 9367
    sboston02127

    sboston02127 New Member

    1
    0
    Dec 6, 2007
    Hi All - I am almost afraid to post this because I don't want to jinx anything but my cable cards were installed and my new series 3 was up and running in about 30 minutes today. The tech showed up at 11:30(11-1 window) and told me I only needed one cable card. Thanks to this thread I knew I needed two. He had the other one because it was part of the work order. He installed both, "initialized" them with dispatch and at first my premium channels did not come in. However the woman at dispatch recognized she had something set wrong, so she "re-initialized" them and everything worked perfectly. The tech had only done one series 3 installation prior to mine so, I think the key is who they get at dispatch. The lady he was speaking with sounded very familiar with Tivo. She asked questions about what it looked like, where were the slots located, etc. She also knew to ignore the 161-4 error code.

    Hopefully, I won't have any problems in the next few days and this will be the end of my posts on this thread. I just wanted to post this because I was dreading my install after reading this forum. I live in Boston and I think my tech's name was Tom, but his number is 3067 if you want to request him. At least you will know he has two installs under his belt.
     
  13. Jan 4, 2008 #4653 of 9367
    BobB

    BobB Devout Tivonian

    707
    0
    Aug 26, 2002
    Brookline, MA
    We seem to be seeing quite a few "getting it right the first time" stories from Boston, including mine (one M card, in & out in under 30 minutes). Nice to know that all the news isn't so grim...
     
  14. Jan 4, 2008 #4654 of 9367
    TriBruin

    TriBruin Active Member TCF Club

    3,325
    2
    Dec 10, 2003
    Bartlett, IL

    Well, I guess I got lucky and had a good install.

    I had an appointment for 4-6 this afternoon. When scheduling the appointment, I was told I would receive a reminder call yesterday and another today. Well at 4PM, after no calls, I was a little nervous that they canceled the appointment for some reason without telling me. A quick call to Comcast confirmed that my appointment was still there.

    Sure enough 15 minutes later I got a call from the Tech to confirm my address and ask for directions. He arrive around 4:45PM. He said that he had only done one Tivo installation as training, but that he had talked to his supervisor throughout the process. (Good sign)

    I gave him the printed instruction from Tivo, he actually stopped to read them! He then called in to his dispatch and started to work. It took him a couple of minutes to realize that he had install the CC before he could get the Host ID, but once the card was install, it was immediately recognize (although I was a little nervous that it first was recognized an a SCard, but that soon changed to an MCard.) He read the numbers off the screen to his dispatch and, low an behold, I get a screen saying that the Tivo was downloading the channel mappings. (Guess that is a good sign.) After a couple of minutes, I have Video. I quickly check the HD channles, then some Digital Tier channels, and finally the HBO and Shotime. I see EVERYTHING I subscribe to.

    I sign the work order and the technician leaves. Total time is 30 minutes. As the tech was leaving, he mentions that no one at the office wanted to take this call as none of them had ever done a Tivo install before. :eek: Luckily, I got a tech that was willing to follow directions and take one step at a time.

    Kudos to Comcast and this technician.
     
  15. Jan 4, 2008 #4655 of 9367
    BanditWS6

    BanditWS6 New Member

    80
    0
    Jun 10, 2007
    Naples, FL
    RBlount, good to hear it worked out. If you have any leftover good vibes, send some my way. Tech #3 arrives at my place tomorrow afternoon, and this time, I'm hoping for a fully-functional TiVo HD by the time he leaves. :D
     
  16. Jan 5, 2008 #4656 of 9367
    jlb

    jlb NCC-1701-D

    8,154
    9
    Dec 13, 2001
    Newburyport, MA
    I scheduled my CC install for next Saturday 11-1, plus if they can squueze me in this weekend, they will try.

    The Service Rep was very nice, but it was interesting that she tried to tell me there are "different" kind of TiVos and the tech will bring many different kinds of cards.

    Regardless, she was helpful. For work purposes, she had my request noted of needing either 1 M card or 2 S cards. She confirmed that the install fee is $17.95. This is not bad, but I had previously been told it was $14.95. She said that fee quote is if a rep comes to just drop something off. She said "yes", they could drop off the cards, but I figured it's better to have them come and be willing to work with the TiVo instructions then for me to try and figure out how to contact provisioning to initialize the cards.

    She also confirmed the first card is free and the second card (if necessary) would only be $2.75 per month. When I mentioned the "up to $1.91" that is noted on the website, she said that "the website probably needs to be updated".

    Anyways, I will be happy if I only have to add $2.75 to my $10/month.

    So far, so good.
     
  17. Jan 5, 2008 #4657 of 9367
    pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    Here is how it works around these parts (comcast/ne). The price sheet included with your bill says specifically that the first cableCARD is free. The second cableCARD in the same device is $1.50, They have NOT been charging ANYTHING for the cableCARDs at all so far. The $2.75 the CSR refers to is the A/O fee. (A/O = Additional Outlet.) Your service includes one outlet period. If you have a cable box, that is your first outlet. If not, your first cableCARD is free. Then, every cableCARD after that incurs a charge of $2.75 A/O per month.

    That said, there are some other "issues". The A/O should really only be charged for premium services. But, it seems as though Comcast has been charging everyone the A/O fee since it appears that the programming tier is tied to their billing system. Also, I'm not sure how they are handling A/O charges with M-cards. I have seen reports that they still charge an A/O for the second tuner even though there is only one cableCARD.

    Anyway, all of the charges are detailed in your annual billing statement or at your local office. I currently have two Series 3 TiVos with 4 cableCARDs. I do have premium content including NHL CI and SHO. I pay for 3 A/O charges of $2.75.

    [​IMG]

    [​IMG]

    [​IMG]
     
  18. Jan 5, 2008 #4658 of 9367
    jlb

    jlb NCC-1701-D

    8,154
    9
    Dec 13, 2001
    Newburyport, MA
    My service rep on the phone specifically stated that if I received an M card, "there will be no additional monthly fees". If I needed 2 S cards, she stated "your monthly fee increase would only be $2.75".

    Soooooo, as long as that is all it is, I will be happy. I guess I could push for the $1.50 instead of the $2.75 since I do not have a digital package, just the lifeline basic at $10/month. I guess they could map me to the digital SD to justify the $2.75. IF they do that, fine, I would rather map to the digital SD anyway.
     
  19. Jan 5, 2008 #4659 of 9367
    shifty

    shifty RAAWWRR

    19
    0
    Dec 6, 2005
    ATL
    Comcast Atlanta - Just had installer come out today. Guy who showed up was familiar with the process, name was named Karim, tech number 7905 (contractor).

    When I called to setup the appointment, the operator said the tech would bring out a pair of S-Cards, there would be no recurring charge for having the cards, but the install fee would be around $15-20, IIRC for the tech visit. I'll confirm this when I get the first bill.

    Tech arrived with one M-Card, serial number starts with MA07, made by Motorola. Tivo picked up the card right away, and the tech called in to have them initialize everything. The first guy he called initialized/provisioned the card for a headend in Stone Mountain, so he ended up having to call back and have the next person check it out, who then swapped things over to the Fulton Central headend.

    Tivo acted a little stupid and we kept getting the 'spinning wheel' saying it was still initializing channels. After a lot of waiting, we rebooted, and it showed the channels existed, but it still wouldn't stop giving the pinwheel when we tried to go to Live TV. One more reboot, and another call to verify and things were setup OK resulted in HD service.

    Overall, process took around 45 minutes. I have HD service, but seeing a little quirkiness, my S/N ratio looks good, and signal quality is 100%, but I still have occasional macroblocking during rapid movements on HD channels. I also noticed the "Retro-active" music channel pops up a Tivo Cablecard sscreen syaing "In order to start cable service for this device, please contact your cable provider". All other music channels are working OK from what I can tell, so I'm not sure why this is happening. Literally, it's one of only 3-4 music channels I'll actually listen to :(

    Overall, pretty seamless process. Karim was knowledgeable with Tivo and had a good personality, I'd refer him out to anyone else doing the same install.
     
  20. Jan 5, 2008 #4660 of 9367
    pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    I'll bet if you called three times you would get three different answers. I know I did. What I got billed for was in the price sheet. No CSR I ever talked to mentioned there was an A/O fee vs. a cableCARD fee. Anyway, I hope it all goes the way you anticipate.
     

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