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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jan 2, 2008 #4621 of 9367
    WyldStar

    WyldStar New Member

    1
    0
    Jan 2, 2008
    I'm stuck in the exact same position you are in Maryland, with a cancelled appointment and a 'waiting list'. I'm getting seriously fed up with Comcast. Next step for me will be to hit the BBB if I can't get some resolution soon. It may not actually do any good, but it'll sure make me feel better!
     
  2. Jan 2, 2008 #4622 of 9367
    TriBruin

    TriBruin Active Member TCF Club

    3,325
    2
    Dec 10, 2003
    Bartlett, IL
    Ok, I just called Comcast and scheduled an appointment for Friday to have a MCard installed. Let's see how this goes. Need good <<VIBES>>
     
  3. Jan 2, 2008 #4623 of 9367
    dhoward

    dhoward Member

    295
    0
    Mar 15, 2002
    My appointment is for tomorrow. No M Cards available. I am giving Comcast back their cable box and my bill will go down $7-$8/month. Well it would have except in this months bill they announced rate increases starting in Feb. Boy, I remember when TV was free....:(

    I am dreading this installation based on the horror stories in this forum. I have found the techs to be a sorry group in general. Maybe I will get lucky. I held off getting an HD box because of this dread but now I have to bite the bullet.
     
  4. Jan 2, 2008 #4624 of 9367
    blickley

    blickley New Member

    3
    0
    May 4, 2006
    I had Comcast install my Card last week in a new TivoHD. It actually went pretty smooth. The installer showed up on time (actually called twice during the day to let me know his scheduled). He had never seen a Tivo before, but had done card installs in TVs before. He handed me the first card to put in and I saw it was an M-Card. After calling in the information, it came right on with no trouble.

    He wanted to put the second card in and I had a bit of trouble explaining what an M-Card was (and neither did the folks on the phone he was talking to), but I eventually convinced him that S Cards and M Cards were different.

    I suppose I got lucky, now I'm awaiting my first bill. I saw something along the lines of "HDTV Equipment Fee" on my installation invoice, so I'm sure I'm going to have to fight to get the correct charges....which if I've read everyone else's story correctly, it should just be the Additional Outlet Fee added on since it is a new TV and connection with Comcast. They did confirm that the first card was free.

    -Chris
     
  5. Jan 2, 2008 #4625 of 9367
    morrowc

    morrowc New Member

    3
    0
    Dec 27, 2007
    As a note, if you send something through the BBB the company is obligated to reply to you and deal with the situation, else the BBB marks them down in their grading scale. I recall that the BBB will even follow-up with you about the actions taken and whether or not you received proper resolution.

    So, I am planning on, if the install doesn't work out, talking to the FCC and BBB. I'm just tired of the BS from comcast/vz/blah...

    -Chris
     
  6. Jan 2, 2008 #4626 of 9367
    bizzy

    bizzy New Member

    707
    0
    Jan 20, 2004
    San...
    Don't imagine the BBB as some sort of consumer magic bullet. The BBB is a trade association, and all its members are businesses. The organization exists to pacify consumers and give them the illusion of some sort of industry oversight. Occasionally they will perform some perfunctory work in order to perpetuate that illusion, especially in cases where a BBB member has violated the law and possibly exposed both the BBB and themselves to litigation.

    Other than that, expect the same sort of runaround and BS from the BBB that you get from your cable company.
     
  7. Jan 2, 2008 #4627 of 9367
    morrowc

    morrowc New Member

    3
    0
    Dec 27, 2007
    Thank you for the crushing optimism ... I do know that for one instance Compaq (it was a while ago) did do the 'right thing' for a friend of mine. I was hoping that it might matter in this set of cases as well. There are few options for the consumer (of cable-tv) so using whatever hammers are available seems like an option.

    -Chris
     
  8. Jan 2, 2008 #4628 of 9367
    hybucket

    hybucket Member

    558
    6
    Nov 26, 2004
    WIll the guided setup run if I don't yet have Comcast? I will most likely still have DirecTV when I get the TiVO HD, and will be having Comcast installed at the same time they bring the card(s).
     
  9. Jan 2, 2008 #4629 of 9367
    mrlogical

    mrlogical New Member

    10
    0
    Jan 2, 2008
    I recently received a Tivo HD, so I scheduled an appointment with Comcast for the cablecard install to take place on 12/28. Although I received a call that morning confirming the appointment time, I got another call from Comcast maybe 10 minutes later telling me that they were all out of cablecards. They said they weren't sure when they'd have them in stock, but suggested making an appointment for the following week in hopes that they'd be able to at that time. I was not pleased with this development (I'd made the appointment for the installation about 2 weeks before and would have expected they'd be sure to have some for me), but agreed to set up an appointment for this Saturday. Three questions for the people out there:

    1--Do I have any recourse if they again call me on Saturday to tell me they have no Cablecards? Would it be helpful for me to make noises about filing complaints with the FCC and such? Have other people experienced similar delays and if so, how quickly were they resolved?

    2--If they do show up with cablecards, are there any particular things I should be aware of to make sure the process goes smoothly? Is it important if I get an S vs. an M Cablecard, for example? Is the process of verifying whether the install was successful relatively straightforward for a person who is generally quite tech-literate but has no tivo experience?

    3--What, if anything, can I do with my Tivo HD until I get the Cablecards? I plugged it in to do any software updates required the day before I thought I'd be receiving the Cablecards (so of course, my tivo contract has started but thanks to Comcast, I'm not getting anything out of it yet).

    Thanks in advance for any help that can be provided.
     
  10. Jan 2, 2008 #4630 of 9367
    jlee301

    jlee301 New Member

    19
    0
    Nov 29, 2007
    I was wondering if there was a way to force the "Please Wait...Acquiring Channel Information" on my TiVo Series3? Or is it the only way to do this is to have Comcast "hit" the cable cards?

    On the TiVoHD, it appears to go into the "Please Wait...Acquiring Channel Information" everytime I do a reboot on the system and then attempt to watch LiveTV right afterwards.
     
  11. Jan 2, 2008 #4631 of 9367
    BanditWS6

    BanditWS6 New Member

    80
    0
    Jun 10, 2007
    Naples, FL
    As you mentioned, getting the latest software update is a good idea. Other than that, you can do what I'm doing while I wait for a functioning cablecard setup -- plug in the coax and use it like a dual-tuner Series2. :D In other words, watch and record analog cable on it.

    As for my continuing CableCard saga, the Comcast tech missed my second installation appointment today -- so I just called back and rescheduled for Saturday from 1pm to 5pm. And the wait continues.
     
  12. Jan 2, 2008 #4632 of 9367
    kwik5

    kwik5 New Member

    1
    0
    Jan 18, 2007
    Hi DevX,

    Would you mind sharing your comcast tech ID and/or phone number? I picked up an M Card today and called Comcast twice with no luck.

    Thanks,

    kwik5
     
  13. Jan 3, 2008 #4633 of 9367
    Devx

    Devx New Member

    274
    0
    Jun 1, 2006
    Atlanta, GA
    You really don't need a tech if you were able to pick the MCard up. All you need to do is get in contact with someone from provisioning to pair your card and Tivo. If a tech comes out, I'm sure they'll charge you an installation fee. I know the CSR's are rough though and navigating Comcast's web is hard so if it comes to that you can try Tech #2025 or another user robert coats was also nice enough to post the ID of his tech, Tech # 5127.
     
  14. Jan 3, 2008 #4634 of 9367
    Devx

    Devx New Member

    274
    0
    Jun 1, 2006
    Atlanta, GA
    1. You can complain but I don't know how much it would do. I don't think Comcast expected the demand for Cablecards to be as high as it is. That plus an amazing failure rate for the cards has waitlisted some areas. Even more unfortunate is that the CSR's have NO information about the warehouse and cannot even tell for sure when the cards will be in or if there are any currently present in the warehouse.

    2. The "Instructions for Cable installers" sheet that comes with your new Tivo HD is a good start. Even if your installer refuses to use it, you can follow along with the installation using that guide. But in general make sure the Tivo is already upgraded to the latest software release. Since you have a Tivo HD go for the Mcard if he brings them otherwise you need 2 Scards. As long as the Mcard is recognized as an Mcard and fully works you don't need to install any other cablecards. You can hit Live TV after the pairing and wait for the "please wait...acquiring channels" screen to go away and your channels to come up. Tivo will ask but you don't have to rerun guided setup right now, it can be done after the tech leaves. The hit from Comcast should take about 5-15 minutes to go through depending on the rep doing it. If everything goes smooth with the pairing and you can see channels, make sure to test every category of your subscribed channels (digital, premium, HD, tier packages, etc.) and then make sure to hit Live TV again to switch to the second tuner and check the channels again.

    3. You can still use it to watch all your analog channels and test out functionality, get used to the interface, etc. since you mentioned that Tivo is new to you. The only difference cablecards will make is give you access to digital, premium, and HD channels, otherwise the functionality is the same.
     
  15. Jan 3, 2008 #4635 of 9367
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    Well, yes indeed, the tuner for card 2 is now not getting most of the channels above 30.

    Can you tell me more about this? If I call and have the cards hit again, will that automatically re-instate the incorrect A/O fee?

    Obviously if I had an M-card there would be no extra charge at all, correct? I wonder why they don't realize this..
     
  16. Jan 3, 2008 #4636 of 9367
    Brad Bishop

    Brad Bishop Member

    285
    0
    Sep 11, 2001
    Atlanta, GA
    Yeah - the BBB is one of those things that's pointed to after the fact as if it makes any difference.

    Really, has anyone gone to the BBB -beforehand- to find out how a business operates/treats it's customers? I never have.

    People will go to the BBB afterwards and complain but if the company doesn't resolve it to the satisfaction of the consumer and the BBB 'marks them down' for it, well, so what? No one checks with them -anyway-.
     
  17. Jan 3, 2008 #4637 of 9367
    dhoward

    dhoward Member

    295
    0
    Mar 15, 2002
    I held off getting an HD Tivo for the longest time due to reading all the horror stories in this forum. Even though I knew that for the most part very few success stories are ever posted and the results were probably skewed. I finally got one for Christmas. I called Comcast last Saturday to setup an appointment. They scheduled today for between 11:00am to 1:00pm. The tech was here promptly at 11:00am. He said he had done several HD Tivos and was very pleasant. Unlike other visits by Comcast. When I setup the appointment the CSR said they did not have any M cards but this gentlemen came with 2 and said that is all they use now. In 1/2 hour he was done and I had all my channels. I just had to re-run guided setup after he left. I cannot believe how smooth this went. Now I just have to be sure of the billing. Especially since Comcast is raising the rates, again, in the feb billing cycle.
     
  18. Jan 3, 2008 #4638 of 9367
    pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    That is exactly what the tech I had told me, that they only use M-Cards now.
     
  19. Jan 3, 2008 #4639 of 9367
    mrbigbusiness197

    mrbigbusiness197 New Member

    3
    0
    Jan 3, 2008
    Warrenton, VA
    Well, I just got off the phone with comcast (again). wait, let me start at the beginning.
    Bought my HD Tivo on 12/27, called Comcast and they were out at my house on 12/28 to install the cablecard (M card). The tech was great, showed up during the given window, and sort-of knew what to do with the cablecard and Tivo. He plugged it in, called in the magic numbers to dispatch, and then Tivo said - re-run guided setup. Since it was new year's eve, and I know that the guided setup takes 30+ minutes, I told him it looked great and to take off, which he promptly did.
    After guided setup was done.....uh, oh. no encrypted channels. I call comcast, and they scheduled and appointment for the next day. Same tech comes out, he swaps in new (S card) cablecards, and waits around during guided setup (I didn't know this was unnecessary) and lo and behold, same exact thing. he dorks around loking at screens for a while, then waits on hold with the people in the head office, they aren't much help. He basically says he needs to escalate the problem, then leaves.
    I call the 800 number the next day, talk to somebody who was completely clueless, and can't even bother to read my open trouble/install ticket. 3rd visit scheduled for 12/31.
    12/31 - different tech shows up, and he knows his cableCARD stuff. He puts in a new Mcard, then says - "Well, robert isn't in today in the head end, and he's the guy that knows how to get them working, so I'll call you back on Wed. and make sure we get this all sorted out with him." Great, I think, I've found the right person to work with.
    Sadly, he never calls back, so I call the 800 number and ask the clueless person to have the tech call me, and they tell me they'll open a ticket, etc.
    I call back today (obviously they're not fond of calling me) and was just told that "Our cablecards don't work with the new Tivos. Our higher-ups are working on it, but I don't know when they will have a solution." This is after she asked me if my Tivo was a Scientific Atlanta box. (uhhh...no) I was told that they'll just downgrade my seervice and not charge me for the premium channels since I can't get them. Judging by past performance, this means that they'll cut off my internet, too, so I offer to use a cable box till they get the problem fixed.
    GAH!!! I really wanted this to work, and I've already pre-paid for a year of Tivo service! I guess I'll have fun getting that refunded.

    This is in fauquier county, VA, by the way, where comcast recently bought out adelphia.
     
  20. Jan 3, 2008 #4640 of 9367
    draccius3099

    draccius3099 New Member

    3
    0
    Jan 3, 2008
    I'm having trouble in Arlington, VA, too. I just got cable installed today, but I simply cannot stand the Scientific Atlanta HD-DVR. So, I decided to get a TiVo and called Comcast to have another installation, but the CSR told me also told me that "their cards don't work with the new TiVo's." I really don't know what to do. This is SO frustrating!
     

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