Yes. I just got off chat with Comcast and they removed the last 4 months of the "A/O" fee and promised that it was removed from future billings. I was not being charged for 2 HD fees - that also is an error. Try the online chat and if that does not succeed then contact your regional VP by email. I have always had success with the regional VP - I just say is there anything that can be done about this and I get results.