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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Roderigo

    Roderigo New Member

    531
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    Mar 11, 2002
    Brookdale, CA
    Minor correction, it can't use MCard in MMode. So, you'd still need two cards, regardless of them being MCards or SCards.
     
  2. wackymann

    wackymann New Member

    384
    0
    Sep 22, 2006
    Boston Area
    Man - I'm thankful I live in Massachusetts. These horror stories make my skin crawl. Good luck getting your cable card(s)!
     
  3. RNSAMRN

    RNSAMRN New Member

    27
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    Dec 14, 2007
    Southern...
    It's the "much more" version Series 3 HDTV. So from what I have read, it looks like I need 2 S-cards.
    I am PRAYING that things go well on Monday, but they already told me they wouldn't install into a third party box, and that is why they cancelled the first appointment, so I am not very confident. I am just hoping that since I went directly to the local office, that that may make a difference. They didn't ask what kind of device it was, just said they had to bring out the cards and install them. I will install them myself if the guy just BRINGS them!
    I wish I had read up more on this issue before I made the purchase. I think I may have held off on getting the box, but I really loved my old Tivo box (which we are still using in my daughter's room). To be honest the Comcast DVR has not been without issue though. There are times it doesn't record programs correctly, and it locks up. Records without volume, etc. I will let you all know if I am successful. Say a prayer for me!!!!! I want my TIVO!
    RNSAMRN
     
  4. Leopor

    Leopor New Member

    4
    0
    Dec 15, 2007
    I'm in the Boston area as well, and am not having a very good experience with Comcast and their cablecards.

    I checked on their website, and it says that the first cablecard is free, additional ones are 1.91 for the first unit. Then it says that on additional units on separate outlets, the first and second card (if required) are both free. http://www.comcast.com/Customers/FAQ/FaqDetails.ashx?Id=2651
    Says it right there on that page in black and white.

    So, I call Comcast and make sure. I validate all the info on this website, make sure they have multistream cards, and the woman tells me yup, you are correct, yup, we have M-cards, just make sure you specify which one you want when you call for a tech to come out... Awesome! So.. going on this info, I go right out and buy a TivoHD.

    I call Comcast this morning, and tell them what I was looking to do. They said ok, it'll be 17.95 to come out and do the card installation for you, and will be $2.75 per card, and you will need 2 S-cards for dual tuner support. I tell them what the woman told me yesterday and what is on their website, and she says ohh I don't know about that, let me get you a manager.

    Another woman comes on the phone from the "Leadership Team" and says yea, we don't have multi-stream cards, you will need 2 single cards, and they will be 2.75 each. I read her the website I posted above, and she says sorry, it's wrong, we don't do that. This is how much it'll be. Basically, she didnt' care that the website was wrong, she didn't care that the woman yes'd me to death the day before, and she basically screwed up something that I thought was going to be really good. So now, instead of being able to save almost 10 bucks a month by switching to tivo service on a tivo box instead of through the comcast box, it's down to saving about 4 bucks, which isn't worth it because of the 250 dollar cost of the box.. At the end of the conversation she said so do you want to go ahead and add these cablecards on? I said no way, told them to come pick up their 4 HD DVR's that we have (costing us $90 a month), and that when FIOS comes to our area they will be hearing from us again, to cancel.

    I called a few more times after that, and everyone told me the same thing.. no M-cards, "Comcast does not have those, and it's not a regional thing, we just don't have them." This was quite shocking, since quite a few people here use them. You guys must be magical! (either that or comcast sucks).

    LAME
     
  5. RNSAMRN

    RNSAMRN New Member

    27
    0
    Dec 14, 2007
    Southern...
    Yeah - I found it funny too that online the Comcast site states that they have the cards, they are free, and it isn't a problem to obtain them.
    But......actually try to do this and it is a totally different experience. They don't seem to care about losing you as a customer either.
    RNSAMRN
     
  6. Allez

    Allez Padawan Learner

    42
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    Dec 8, 2007
    Baltimore, MD
    I'm not sure if you called your local Comcast number; if so you might want to try their toll free number (888)793-9800 (at least that's the other number I call from here in the Baltimore area when the local number is not helpful). Also, the link you have has a number to call in their disclaimer:

    Disclaimer: Regulated Prices quoted above may not apply in all markets. Please call 1-800-COMCAST to learn more about Regulated Prices for your area.

    Comcast definitely has M-cards, because I just got one. How many, and where they are I don't know . . .

    You may also want to see if they have a printed brochure with rates for your area; they just sent me a brochure entitled 'Important information about your services'. Surprise, they're raising rates again :(. The brochure does spell out costs for different things in your area. For us the first cable card is free, the second $1.50.
     
  7. BurnBaby

    BurnBaby New Member

    90
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    Sep 20, 2007
    There were several threads with MD problems recently and I seem to remember that a bunch of those problems were resolved. Here are a couple of the threads but if you do a search for "cablecards MD" more come up.

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=329522&highlight=cablecard+MD

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=372737&highlight=cablecard+MD

    Comcast definitely does have M Cards but for some reason (cough *being able to charge you more* cough) the CSRs haven't been informed. I had four different peo including a supervisor tell me before my install that they didn't have M-Cards and guess what they showed up to the install with?

    Definitely call the 800 #, ask for someone in the department that deals with the cablecards and if that doesn't work, ask for billing.
     
  8. cielo

    cielo New Member

    1
    0
    Dec 4, 2006
    SF Bay Area - Oakland

    Little issues with my S3 CableCard install today. The technicians were late, though they successfully installed the cards in under an hour.

    I have the Digital Starter package along with the Sports Entertainment Package. When I ordered the cards a few weeks ago, the CSR said I would only incur a $1.7x charge for the second cable card, $2.99 Sports and $xx install fee. She told me that the network HD channels are automatically included.

    As with "rburriel" above, I am receiving TNTHD, USA HD, AEHD, ESPNHD, among others. Can anyone detail the HD channels I am supposed to receive, besides the networks (and sports, obviously)? The techs were trying to sell the Digital Classic HD package until they saw I already received most of these channels. Thanks in advance!
     
  9. Leopor

    Leopor New Member

    4
    0
    Dec 15, 2007
    Well, I called and spoke to someone in billing like you suggested, and received the same response. "Comcast does not have M-cards." I said are you sure, because I have talked to many people who have gotten them, read about many people who have them, and even directed him to this thread, which he did actually look at. He was actually a very nice guy, and said he will look into it more and call me back on Monday, but that he is 99.9% sure Comcast does not have M-cards.

    I also showed him the comcast.net website I posted above saying that the first card is free, and he said that's not true either. He said every card is 2.75 each no matter which card it is.

    Wow.. this is just like a never ending circle of lies!
     
  10. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    They put two M-Cards in my S3 here north of Boston. I was told that's ALL they had.

    Also, the going price for cableCARDs here in the Boston Area is that they are free. The $2.75 charge is for an A/O (Additional Outlet). That A/O charge will only show up if you have premium channels and the first Outlet is included in your package. 2 tuners, $2.75. They consider the second cableCARD an A/O.


    EDIT: Make that the Second tuner. Their big concern is your ability to record 2 HBO movies at once.
     
  11. jlee301

    jlee301 New Member

    19
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    Nov 29, 2007
    I am in Union City, CA. The installer that came to my house was very knowledgeable with installing cable cards. He told me few weeks ago, he actually had to install the cable cards in a house where the person actually worked for Tivo and he pretty much gave him a free training on what to look for. It took him pretty much an half-hour to install and get everything up and running on two TivoHD boxes and a Series3.

    Side note, he ended up bringing all MCARDs and they all worked on the first try. So I ended up using a total of four MCARDs to get everything up and running. The dispatcher he was talking to knew exactly what he was doing too. It was a nice and speedy process. I am very happy.

    All I have to do now is call them up tomorrow and confirm my monthly bill statements to make sure they didn't add anything new to my bill. Took me about eight calls for them to get the order correct.

    Only thing I am missing is the sports package, apparently it wasn't on the work order either. I better not be charged for it then.
     
  12. Allez

    Allez Padawan Learner

    42
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    Dec 8, 2007
    Baltimore, MD
    I did the same - found out they had me for 4 cable cards, even though I only had one :eek:
     
  13. BurnBaby

    BurnBaby New Member

    90
    0
    Sep 20, 2007
    That's ridiculous! I will try and find out if the billing person I spoke with was in a certain "special" part of the billing department or what. She was the only person I talked to who seemed to know what she was talking about, even though nearly everyone I've talked to has been nice.

    Also, I've noticed that sometimes their weekend reps are even less informed than the average CSR, so come Monday you may talk to someone more knowledgeable. Last weekend, I called up to find out where the heck CSPAN had disappeared to on my line-up and nobody including the supervisor knew it had moved to a different channel. They looked at the recent channel changes list to no avail. They hit the cards hoping it would show up. It didn't and they scheduled a service call. I was terrified b/c I didn't want a tech coming out and messing up my cablecards after I got them working. Anyway, CSPAN showed up miraculously the next day. When I called to cancel the service call during the week, the rep didn't understand why the weekend rep & supervisor didn't see that plainly listed on recent channel changes was CSPAN. :rolleyes: And no I don't regularly watch CSPAN, so no teasing. :p

    Last suggestion to try is maybe you could go in person to your local Comcast office? I don't know if that would work, but as a last resort.
     
  14. Devx

    Devx New Member

    274
    0
    Jun 1, 2006
    Atlanta, GA

    Thanks for the heads-up and the tip. My appointment Friday evening was canceled (the morning of nonetheless) with Comcast saying, "no cards in the warehouse to do the install." I wish they had told me the day before and I wouldn't have left work for it.

    On the upside, your tip gives me a service center that will allow me to pick up cards when they finally do arrive. The CSR's always tell me that I'm not allowed to go to the centers to get them. I'm in south Cobb but I will drive to get that cable card, lol. Can you tell me which one in Chamblee will let customers pick them up? I'd like to call them before I head over.
     
  15. Allez

    Allez Padawan Learner

    42
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    Dec 8, 2007
    Baltimore, MD
    While you're there, ask them for their printed price list for different services!
     
  16. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    Or the OP could check their past bills. As everyone knows, the cablecos raise their prices annually. Comcast includes a new price list with the bill that month. (At least they do in my area, and I have to assume that is the standard practice.)
     
  17. sgibbs33

    sgibbs33 New Member

    12
    0
    Feb 2, 2005
    Aurora, IL
    I just called 1-800-Comcast to have a tech come to install a M-card in my new Tivo HD.

    So before calling Comcast, I tried to do my homework. Comcast website says...
    see... http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=2651
    Notice how their FAQ doesn't distinguish between a Single Stream vs. a MultiStream card.
    So I called them up for an appt. and stated very clearly and consistently, "I want a Multi-stream CableCard installed in my TiVo. The service rep (who did not seem to be offshore) took my information and stated that there would be a one-time $23.99 for the card and a $17.89 installation fee.

    Hmmm... I was expecting the install fee but was surprised by the $23.99 charge.
    me... What's the $23.99 for?
    Comcast rep... For the CableCard
    me... Am I purchasing the CableCard?
    Comcast rep... yes.
    me... doh kay

    Has anyone experienced this combination of pricing?

    Although the install fee will be ~$40, I'm expecting that the monthly charge will be ZERO.

    Reasons...
    1. I'm already paying for digital classic tier, therefore the first CableCard is included
    2. I've only asked for one card to be installed (although I specifically asked for a multi-stream card).

    We'll see what happens. I'm prepared to argue with their billing dept if this doesn't hold true. But what's the pros/cons of owning the CableCard? It's not like I can use it for anything other than to connect to their system. Is this legal on their part? Shouldn't it be included in their service offering?

    p.s. Comcast - Aurora, IL (not sure why Comcast would post their policies and prices on their website when it seems to vary so significantly from market to market)
     
  18. Allez

    Allez Padawan Learner

    42
    0
    Dec 8, 2007
    Baltimore, MD
    Would you have to pay for another if it stops working? Is there some kind of warranty for it? I can't think of an advantage to owning one vs getting one with no monthly charge.
     
  19. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    Comcast has taken over many, many smaller cablecos. Many of them have existing contracts with local Cities and Towns. So, in order for anyone to be of any real assistance, you need state your location. Once you do that, if you are lucky, someone living in your area may be able to answer your questions.

    Also, you should have received an insert in your bill which lists all of the pricing. That may be of assistance as well. It usually comes out annually (with a price increase).

    EDIT: Oh, and I would say Comcast selling a cableCARD is so unusual, it's the first time I've ever heard of it. But, it's not impossible.
     
  20. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    It'd be nice if it actually turns out to be truly owned, I suppose. I still have my doubts about anything a CSR says. :)

    But I'd say if the owned price is roughly 1 year of the monthly price you're almost always going to do better to own than to pay monthly.
     

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